New ticket system club website

[bartonscigar]

I have just tried to purchase two tickets for me and my step lad for Sheffield United away now he is under 16 but it won’t let me purchase a concession ticket because I myself am not under 16 and I don’t have a clarets number assigned to him. Last season and season before this was no problem

[claretonthecoast1882]

I have just tried to purchase two tickets for me and my step lad for Sheffield United away now he is under 16 but it won’t let me purchase a concession ticket because I myself am not under 16 and I don’t have a clarets number assigned to him. Last season and season before this was no problem

Does he have a clarets number ?

If he hasn't think you have to ring the ticket office to get him one then you can buy them

[ClaretTony]

I have just tried to purchase two tickets for me and my step lad for Sheffield United away now he is under 16 but it won’t let me purchase a concession ticket because I myself am not under 16 and I don’t have a clarets number assigned to him. Last season and season before this was no problem

It was another change made during this season that they didn’t tell us about but you can only buy now in your own category.

[Row x]

It was another change made during this season that they didn’t tell us about but you can only buy now in your own category.

I've bought tickets this season in another category, several times, but for a higher price bracket, don't know if that makes a difference

[Leisure]

I've bought tickets this season in another category, several times, but for a higher price bracket, don't know if that makes a difference

It may depend on if it's a home or away ticket??

[mybloodisclaret]

Thought Sheff U was sold out???

[Funkydrummer]

It all depends if there's a "Y" in the day.

[what_no_pies]

Complete shambles.

ALK promised to improve the experience. It starts with buying a ticket and our means to do so are abysmal. Then it's common to be sent back to the ticket office because a ticket won't scan.

The fact this hasn't been sorted shows a complete lack of regard for us fans.

[CrosspoolClarets]

I have bought one and a child using priority from two adult season tickets, by ringing the ticket office, the week they came out. So it can be done without the child have a clarets number.

[Leisure]

Thought Sheff U was sold out???

Nope but why did you think that?

[RickyBobby]

Football club owners view fans as cash cows. Why spend money on a competent ticketing system when it won’t increase sales? It is the modern way.

[jos]

Football club owners view fans as cash cows. Why spend money on a competent ticketing system when it won’t increase sales? It is the modern way.

Well I’d probably argue if you can’t sell tickets you’re losing revenue.

[mybloodisclaret]

Nope but why did you think that?

Hi Peter, my employer couldn't confirm if I would be working or not on Boxing Day, so I held off getting a ticket.
When I tried to get a ticket for me and my lads last weekend it would only let me get 1 adult ticket, the additional 2nd ticket was greyed out.

[Leisure]

Hi Peter, my employer couldn't confirm if I would be working or not on Boxing Day, so I held off getting a ticket.
When I tried to get a ticket for me and my lads last weekend it would only let me get 1 adult ticket, the additional 2nd ticket was greyed out.

Ok. Are you sorted now?

[Leon_C]

Hi Peter, my employer couldn't confirm if I would be working or not on Boxing Day, so I held off getting a ticket.
When I tried to get a ticket for me and my lads last weekend it would only let me get 1 adult ticket, the additional 2nd ticket was greyed out.

This may be the way that the website lets you allocate tickets. I bought two for Middlesbrough - but the allocation part, once you've selected the quantity, wasn't entirely intuitive. I got it after a minute - but it puzzled me.

[Jacko]

So far when i've bought away tickets for me & my dad, this season, i've allocated the ticket to him on purchase but then it doesn't seem to be giving him the loyalty points due, while i have been getting them on my account. Anyone else had this happen? Or, alternatively, can you confirm it's working as it should be for you and we're outliers?

[ClaretTony]

So far when i've bought away tickets for me & my dad, this season, i've allocated the ticket to him on purchase but then it doesn't seem to be giving him the loyalty points due, while i have been getting them on my account. Anyone else had this happen? Or, alternatively, can you confirm it's working as it should be for you and we're outliers?

He should get them if you have assigned the tickets to him

[Leisure]

So far when i've bought away tickets for me & my dad, this season, i've allocated the ticket to him on purchase but then it doesn't seem to be giving him the loyalty points due, while i have been getting them on my account. Anyone else had this happen? Or, alternatively, can you confirm it's working as it should be for you and we're outliers?

I'm not convinced that over the past few games points have been awarded to people for whom I purchased tickets through my Friends and Family and I've emailed the Ticket Office to query this.

[mybloodisclaret]

Ok. Are you sorted now?

No sadly not Peter, it let's me select 1 adult but no kids?

[mybloodisclaret]

This may be the way that the website lets you allocate tickets. I bought two for Middlesbrough - but the allocation part, once you've selected the quantity, wasn't entirely intuitive. I got it after a minute - but it puzzled me.

I've already been 5 away games this season but it just won't let me add 2 tickets to the basket.

[Leisure]

No sadly not Peter, it let's me select 1 adult but no kids?

I can sort you out with 2.

[mybloodisclaret]

I can sort you out with 2.

Don't suppose you have any seats from Accy do you Peter?

[Leisure]

Don't suppose you have any seats from Accy do you Peter?

We don't, sorry but keep an eye on the thread and if 2 come up from Accy I'll let you know.

[mybloodisclaret]

We don't, sorry but keep an eye on the thread and if 2 come up from Accy I'll let you know.

Thanks Peter.... let me see if I can move some things... Please keep me on the list. Will def let you know tomorrow if that is ok?

[mybloodisclaret]

I can sort you out with 2.

Hi Peter if you still have an adult and a kid ticket will take if poss? I'll drive as coaches are busy.. I'm Accy based so can meet you and pay before the day in Accy or just meet you in Sheffield?

[Leisure]

Hi Peter if you still have an adult and a kid ticket will take if poss? I'll drive as coaches are busy.. I'm Accy based so can meet you and pay before the day in Accy or just meet you in Sheffield?

Yes, we still have 2 tickets going spare. What about picking them up on Boxing Day at Eastgate before we set off 9.30am.

[Leisure]

Yes, we still have 2 tickets going spare. What about picking them up on Boxing Day at Eastgate before we set off 9.30am.

If I don't hear back from you by 10om tonight I'm going to have to let them go.

[Leisure]

Hi Peter if you still have an adult and a kid ticket will take if poss? I'll drive as coaches are busy.. I'm Accy based so can meet you and pay before the day in Accy or just meet you in Sheffield?

As you haven't got back to me, I'm taking it that you now don't need the tickets.

[mybloodisclaret]

Edited as replied to Leisure would get notification I had replied

[mybloodisclaret]

As you haven't got back to me, I'm taking it that you now don't need the tickets.

Really sorry Peter I am only just finished working. If they haven't gone will still take them. 1 ad 1 ch.

Really sorry Peter, understand if they have gone. My sincere apologies.

I saw them earlier and started replying but will got called away at work.

[Leisure]

Really sorry Peter I am only just finished working. If they haven't gone will still take them. 1 ad 1 ch.

Really sorry Peter, understand if they have gone. My sincere apologies.

I saw them earlier and started replying but will got called away at work.

No worries but unfortunately they have now gone. If 2 more come up I'll let you know, so keep an eye on the thread.

[mybloodisclaret]

No worries but unfortunately they have now gone. If 2 more come up I'll let you know, so keep an eye on the thread.

Will do. Cheers Peter.