Season tickets

[claretsforever]

All my direct debits payments came out for my 3 season tickets today, after the last 2 months problems of only 1 of the 3 direct debits being taken out. Hopefully everyone else who has had problems for last 2 month had all the correct direct debits payments took out for them.

[wadeswondergoal]

I had both my payments come out in one lump sum today.

Supposed that’s better than only paying for one of them.

I hear CTID is having fun with his ST direct debits though…..

[claretsforever]

Yes all my 3 direct debit came out in a lump sum which is alot better than last 2 month where only 1 of the 3 direct debit came out

[Claret Till I Die]

I had both my payments come out in one lump sum today.

Supposed that’s better than only paying for one of them.

I hear CTID is having fun with his ST direct debits though…..

You really couldn't make it up. All I will say is that if the ticket office manager is in charge of the entrance music for next season then expect us to run out to the theme from the muppet show......

[Leisure]

You really couldn't make it up. All I will say is that if the ticket office manager is in charge of the entrance music for next season then expect us to run out to the theme from the muppet show......

Darren - Are you able to share the issue?

[ClaretTony]

You really couldn't make it up. All I will say is that if the ticket office manager is in charge of the entrance music for next season then expect us to run out to the theme from the muppet show......

Here we go CTID

https://youtu.be/5zaQgbACc1E?feature=shared

[Claret Till I Die]

Here we go CTID

https://youtu.be/5zaQgbACc1E?feature=shared

I wonder if that's the ringtone on the club phones when you actually ring the ticket office....

[bigdavethemaddog]

Sorry to regurgitate this one, but does anyone know when season tickets are likely to start being sent out for delivery? Has anyone received there's yet?

delivery for Christmas

[ClaretTony]

delivery for Christmas

Which Christmas?

[NewClaret]

Christmas would be an improvement if it was to the right house!

[Fez]

Well that's the presents sorted then this year

[Bowclaret]

Chaps, are we getting new season ticket cards this year ?

Cheers

[fidelcastro]

Chaps, are we getting new season ticket cards this year ?

Cheers

They're producing new ones, yes.

Whether we'll all receive them is another matter.

[ClaretTony]

Chaps, are we getting new season ticket cards this year ?

Cheers

Apparently so and the one we used last season actually had 2024/25 on it

[MarkGreen]

Glad for this thread popping back up, I didn't see it at the time and now noticed I've not paid my DD since April.

I've emailed the club, hopefully my seat still belongs to me. I suspect they'll be asking me for £126 up front no doubt.

[Leisure]

Glad for this thread popping back up, I didn't see it at the time and now noticed I've not paid my DD since April.

I've emailed the club, hopefully my seat still belongs to me. I suspect they'll be asking me for £126 up front no doubt.

Have you checked if you've received 350 Loyalty Points, as you should have done?

[MarkGreen]

Have you checked if you've received 350 Loyalty Points, as you should have done?

I am confident my seat is safe, but I 100% haven't paid anything since the expiry of the 24/25 ticket in April.

I can't remember how many points I had previously to see if it has increased by 350 and the option to look into previous orders and to see the loyalty points breakdown seems to have vanished form the ticketing site.

Actually, manage ticket, reserved seats & season ticket status are all blank when I click on them.

The only positive thing that points to me having a season ticket is on the banner at the top, it does say 25/26 season ticket holder.

2025-07-02 10_14_54-Season Ticket Auto Renewal _ Burnley FC and 1 more page - Work - Microsoft​ Edge.png (7.52 KiB) Viewed 1525 times

[ClaretTony]

I am confident my seat is safe, but I 100% haven't paid anything since the expiry of the 24/25 ticket in April.

I can't remember how many points I had previously to see if it has increased by 350 and the option to look into previous orders and to see the loyalty points breakdown seems to have vanished form the ticketing site.

Actually, manage ticket, reserved seats & season ticket status are all blank when I click on them.

The only positive thing that points to me having a season ticket is on the banner at the top, it does say 25/26 season ticket holder.


2025-07-02 10_14_54-Season Ticket Auto Renewal _ Burnley FC and 1 more page - Work - Microsoft​ Edge.png

April was the final payment for 2024/25 season Mark so you are now three payments behind for the coming season (my third payment came out yesterday). For some reason they have removed the purchase history from the site so it's not possible to check points additions now.

And I've just spotted that 2025/26 season ticket holder. Worth phoning them if you can.

[Fez]

Email recieved this morning. Tickets should land at the end of the month!

[MarkGreen]

April was the final payment for 2024/25 season Mark so you are now three payments behind for the coming season (my third payment came out yesterday). For some reason they have removed the purchase history from the site so it's not possible to check points additions now.

And I've just spotted that 2025/26 season ticket holder. Worth phoning them if you can.

Yes, I've emailed and they have confirmed my seat is safe. But they've admitted they've absolutely no idea what has gone on with payments apparently someone else has been paying for me...

At least it can be resolved eh!

[Claret Till I Die]

Email recieved this morning. Tickets should land at the end of the month!

Did they say where? I had to pick mine up last season as "they'd been sent to a previous address" They didn't know what to say when I said that I've lived in my current address since 1998!

[dougcollins]

I had no chance then, I assume mine went to my previous but I've only been moved 10 years.

[ClaretTony]

Yes, I've emailed and they have confirmed my seat is safe. But they've admitted they've absolutely no idea what has gone on with payments apparently someone else has been paying for me...

At least it can be resolved eh!

That’s a result if someone has been paying for you.

[dsr]

Yes, I've emailed and they have confirmed my seat is safe. But they've admitted they've absolutely no idea what has gone on with payments apparently someone else has been paying for me...

At least it can be resolved eh!

Which means that someone who believes they have paid for their own season ticket, has actually paid for yours and their own (perhaps) has been up for sale.

[Fez]

Did they say where? I had to pick mine up last season as "they'd been sent to a previous address" They didn't know what to say when I said that I've lived in my current address since 1998!

I actually got an email around 2 weeks ago asking for me to update my address on the site. When I logged on, all of the address details where already there so I just confirmed back in an email again to them.

[edlass]

Maybe its me who is paying for you. I came to this thread because i've received an email from the ticket office today that doesn't reflect what seems to be happening.

"I am writing to advise you that as from 26/6/2025 your Direct Debit has been changed:

No first collection. Further payments of £43.33 will then be collected on or just after 1st day of the month, every 1 month(s), from 01/07/2025 until 02/03/2026. The last payment of £43.33 will then be collected on or just after 01/04/2026."

But my payments have been consistently coming out at £43.33. May, June, July all taken. So what does "No first collection" refer to I wonder.

[ClaretTony]

Maybe its me who is paying for you. I came to this thread because i've received an email from the ticket office today that doesn't reflect what seems to be happening.

"I am writing to advise you that as from 26/6/2025 your Direct Debit has been changed:

No first collection. Further payments of £43.33 will then be collected on or just after 1st day of the month, every 1 month(s), from 01/07/2025 until 02/03/2026. The last payment of £43.33 will then be collected on or just after 01/04/2026."

But my payments have been consistently coming out at £43.33. May, June, July all taken. So what does "No first collection" refer to I wonder.

And it gets better (or worse)

[Walt]

Maybe its me who is paying for you. I came to this thread because i've received an email from the ticket office today that doesn't reflect what seems to be happening.

"I am writing to advise you that as from 26/6/2025 your Direct Debit has been changed:

No first collection. Further payments of £43.33 will then be collected on or just after 1st day of the month, every 1 month(s), from 01/07/2025 until 02/03/2026. The last payment of £43.33 will then be collected on or just after 01/04/2026."

But my payments have been consistently coming out at £43.33. May, June, July all taken. So what does "No first collection" refer to I wonder.

Same situation for me too.

Unbelievable series of incompetencies somewhere in the chain. Fair enough mistakes happen, but to have so many varying issues is so poor.

[Targetman]

Maybe its me who is paying for you. I came to this thread because i've received an email from the ticket office today that doesn't reflect what seems to be happening.

"I am writing to advise you that as from 26/6/2025 your Direct Debit has been changed:

No first collection. Further payments of £43.33 will then be collected on or just after 1st day of the month, every 1 month(s), from 01/07/2025 until 02/03/2026. The last payment of £43.33 will then be collected on or just after 01/04/2026."


Ive received the same email this morning and yet similar to yourself my payments have been taken from my bank account since May.

Its all a bit strange!

But my payments have been consistently coming out at £43.33. May, June, July all taken. So what does "No first collection" refer to I wonder.

[edlass]

I've logged in to the two accounts that I pay for and they both say season tickets valid until May 2026 so i'm sure i'm not really paying for anyone else!

[pureclaret]

My payments are going out no problem but cant seem to access purchase history, bought a ticket for Lazio and no history also Loyalty points not able to find out what I have any one know how to access?

[ClaretTony]

My payments are going out no problem but cant seem to access purchase history, bought a ticket for Lazio and no history also Loyalty points not able to find out what I have any one know how to access?

No longer there

[Leisure]

My payments are going out no problem but cant seem to access purchase history, bought a ticket for Lazio and no history also Loyalty points not able to find out what I have any one know how to access?

Chris - Log on to your ticket account and then click on the round head symbol at the top right. You should then get - Hello Chris 25/26 Season Ticket Holder and it will show your Loyalty Points and Account Balance.

[pureclaret]

Cheers Peter that worked for loyalty points , also shows my next game is Lazio but not purchase history , but does say season ticket holder 25;/26 so should be ok

[Leisure]

Cheers Peter that worked for loyalty points , also shows my next game is Lazio but not purchase history , but does say season ticket holder 25;/26 so should be ok

For some reason Purchase History has disappeared. I've a meeting at the Club this evening, so will try to find out about it

[Rosehill Claret]

I've received notification this afternoon from the club of a changed direct debit.

However, all the details are the same as the previous version, and I have paid the first three instalments.

[dougcollins]

For some reason Purchase History has disappeared. I've a meeting at the Club this evening, so will try to find out about it

Perhaps it was run by the Set Piece Coach?

[Jaydee]

Had to log on to like that. Made us laugh out loud

[claretdj]

When do loyalty points reset for the coming season?

[Leisure]

When do loyalty points reset for the coming season?

Think someone said the 7th July but can't find anything on the Club website.

[pureclaret]

Think someone said the 7th July but can't find anything on the Club website.

When I was trying to find how many points I had there was a question and answer pop up about 4 different common questions like what happens to points over the covid period etc and one of the questions said when will the loyalty points be updated and it says 7th July

[RidgeClaret]

Numerous phone calls and emails back and forth, 2 visits to the ticket office , 2 payments made manually by debit card and assurances given by the club that after a meeting with Ticketmaster last month all would be sorted by July payment.

Guess what......no DD taken again this month!!!

Getting beyond a joke now!!!!

[TheFamilyCat]

Numerous phone calls and emails back and forth, 2 visits to the ticket office , 2 payments made manually by debit card and assurances given by the club that after a meeting with Ticketmaster last month all would be sorted by July payment.

Guess what......no DD taken again this month!!!

Getting beyond a joke now!!!!

One phone call to the club. One conversation with a very helpful member of staff who added my details to a database of people who had not had their DD taken and explained thst the cost would be spread over 10 months and the DD amount adjusted. One letter received with the new payment amount and payment taken on 1st.

[RidgeClaret]

I'm on the database/spreadsheet with hundreds of others too cos I've seen it and have been so since 5th May. Ticket office staff seem helpful also but it's obviously still a major problem.

[ClaretTony]

One positive - the previously disappeared Purchase History is back. I think it was called Purchase History but it's there under Account History.

[Leisure]

When I was trying to find how many points I had there was a question and answer pop up about 4 different common questions like what happens to points over the covid period etc and one of the questions said when will the loyalty points be updated and it says 7th July

Yeah but think that referred to last season.

[Leisure]

One positive - the previously disappeared Purchase History is back. I think it was called Purchase History but it's there under Account History.

I raised it at my meeting last night, so maybe that's the reason it's back or it's just a coincidence.

[pureclaret]

I raised it at my meeting last night, so maybe that's the reason it's back or it's just a coincidence.

The Power you wield for this club! Is it true Alan (Pace) has your number on speed dial?

[Leisure]

The Power you wield for this club! Is it true Alan (Pace) has your number on speed dial?

It was probably just coincidence and, no, it's not true!

[ŽižkovClaret]

Maybe its me who is paying for you. I came to this thread because i've received an email from the ticket office today that doesn't reflect what seems to be happening.

"I am writing to advise you that as from 26/6/2025 your Direct Debit has been changed:

No first collection. Further payments of £43.33 will then be collected on or just after 1st day of the month, every 1 month(s), from 01/07/2025 until 02/03/2026. The last payment of £43.33 will then be collected on or just after 01/04/2026."

But my payments have been consistently coming out at £43.33. May, June, July all taken. So what does "No first collection" refer to I wonder.

I got similar, and assume its just an obligatory notice as maybe they are changing the receiving bank account? My payments have come out as normal for the 2 i have on DD