Digital season ticket

[Juan Tanamera]

I’ve just checked in the ticket wallet on the app and the ticket for Sunderland says: “your QR code will be available soon” is this what everyone else’s shows?

I have my physical card so it doesn’t matter either way, just curious to understand how it should work.

Mine says the same in the app but like others, I've received my digital card via email.
My physical card arrived last week.
Check you email inbox.

[cl40]

I’ve not received an email

[Goalkeeper]

My wife and I have always used a shared email address. We received two emails yesterday, one with my first name, and one with hers. I copied mine into Google Wallet and she did the same on her phone. We now have the same numbered seat in both Google Wallets. What a system!

[BleedingClaret]

Mine says the same in the app but like others, I've received my digital card via email.
My physical card arrived last week.
Check you email inbox.

Hi
Do you know whether if you download your digital season card to your apple/google wallet or Bfc app then does your physical card become unusable for the whole season
I know this happens game per game if you previously downloaded a particular game to your wallet
So is it now download the whole season or none
It was previously useful if you say left your card in your car and it was parked a bit away you could just put that game into your wallet
Then I’m wondering if you’ve downloaded the whole season does it affect the game by game ability to either transfer to friends and family or put on the ticket exchange
I do love the way technology has helped us simplify the process….

[BleedingClaret]

Bring back the old season ticket books

I’ve still got one from the early 80’s that looks like a raffle ticket book

[Juan Tanamera]

Hi
Do you know whether if you download your digital season card to your apple/google wallet or Bfc app then does your physical card become unusable for the whole season
I know this happens game per game if you previously downloaded a particular game to your wallet
So is it now download the whole season or none
It was previously useful if you say left your card in your car and it was parked a bit away you could just put that game into your wallet
Then I’m wondering if you’ve downloaded the whole season does it affect the game by game ability to either transfer to friends and family or put on the ticket exchange
I do love the way technology has helped us simplify the process….

I would assume you can use either option at any time.
I have this wonderful habit, which drives my son crazy, of forgetting my season card at least once a season and I live in Rossendale, so nipping back home isn't really an option.
Not everyone is keen on the digital idea but it's a great idea for us forgetful b*gg*rs.
I just have to make sure I don't leave my phone at home now.

[Juan Tanamera]

I’ve not received an email

Have you checked 'Spam' in your emails?

[BleedingClaret]

I would assume you can use either option at any time.
I have this wonderful habit, which drives my son crazy, of forgetting my season card at least once a season and I live in Rossendale, so nipping back home isn't really an option.
Not everyone is keen on the digital idea but it's a great idea for us forgetful b*gg*rs.
I just have to make sure I don't leave my phone at home now.

Leave mine in the car 3 or 4 games a season too, usually parked a distance away

[cl40]

Have you checked 'Spam' in your emails?

Yes, I’ll contact the club at some point, it never seems straightforward with the ticketing system

[ClaretTony]

I’ve still got one from the early 80’s that looks like a raffle ticket book

Proper season ticket books. Number displayed at the turnstile and you tore the slip out of the book.

My email has arrived this morning and I’ve downloaded it into my Apple Wallet. It looks ok but I’ll probably still use my card and have that as back up.

[wilks_bfc]

Has anybody received the email for a child’s season ticket?

3 from 4 of our group have received, just nephews missing.

I’ve checked his email (which has his email confirmation for purchasing the ticket in February) but nothing there

[Ightenhill_Claret]

Got mine last night - downloaded to Apple Wallet. I have my season card in my wallet so not sure which I'll end up using - might give the digital one a try tomorrow just for novelty value.

Do miss the old season ticket books with the number displayed on the turnstile though!

[Leisure]

Can you download to multiple phones?

[BleedingClaret]

Proper season ticket books. Number displayed at the turnstile and you tore the slip out of the book.

My email has arrived this morning and I’ve downloaded it into my Apple Wallet. It looks ok but I’ll probably still use my card and have that as back up.

I was asking this
If you download your ST digitally does your card still work
Because if you did it game per game last season your card, I believe didn’t work for that game?

[wilks_bfc]

I was asking this
If you download your ST digitally does your card still work
Because if you did it game per game last season your card, I believe didn’t work for that game?

You would assume it’s an either/or situation in that you can either use the physical plastic card or the digital one on your phone

Similar to how bank card works

[Leisure]

I was asking this
If you download your ST digitally does your card still work
Because if you did it game per game last season your card, I believe didn’t work for that game?

Yes it does -

At the bottom of the letter in red it states - Your season card is valid for one entry and whether you scan your digital card OR your plastic card at each of these games is your choice

[ClaretTony]

I was asking this
If you download your ST digitally does your card still work
Because if you did it game per game last season your card, I believe didn’t work for that game?

As per Leisure's post above - I've downloaded it but will use my card tomorrow. But I'll be getting in early to make sure I'm getting in.

[Funkydrummer]

As for transferring a ticket for one specific game, we don't
want to be transferring the entire "digital season ticket" as that would really
be like signing away your season. I appreciate that that's no different to giving
someone your "season card" - just more convenient if you live away.

I think I've seen individual tickets for each game on my ticketing page in the app -
non of which were "live" last time I looked. Assume these are the ones to use to
transfer for "one off" games that I can't attend ?

[Funkydrummer]

Just checked on the app, and whilst some digital tickets are there,
non are live, including the Sunderland ticket.

[pureclaret]

got an email to down load to apple wallet clicked on and its in my wallet, however the app still says awaiting shortly. Any how can try from wallet and if not got card too

[wilks_bfc]

got an email to down load to apple wallet clicked on and its in my wallet, however the app still says awaiting shortly. Any how can try from wallet and if not got card too

If you’ve got the “full” season ticket download to phone wallet, then you don’t need to download the “single” ticket from the app.
You just use the ticket in the wallet just as you would if using a bank card

You would only need to do that if you were forwarding an individual ticket to somebody should you not be able to attend

[Stu]

Got mine in the wallet no problems

[Leisure]

Can you download to multiple phones?

Can anyone answer this?

[Newchurch Claret]

Again, absolutely no problems, here. Easy, efficient, straightforward.

[wilks_bfc]

Can anyone answer this?

I’ve now been able to access my nephews and downloaded it to my phone then sent it onto him (he’s only 11 so hasn’t got email on his phone)

He’s then been able to download it into his phone wallet and the copy I have on mine is still there

You’d think you’d only be able to scan once though per game, but knowing our club recently you never know

[claretblue]

Can you download to multiple phones?

you gotta ‘burner’ phone Pete?

[Leisure]

you gotta ‘burner’ phone Pete?

A few!

[bobinho]

After the absolute cluster getting into the BLS for the Lazio game, I’ll stick with my card…. But can someone please clarify: if I use my electronic (iPhone wallet) ST, do I receive 5 loyalty points each time I use the electronic ticket?

Cheers

[Leisure]

After the absolute cluster getting into the BLS for the Lazio game, I’ll stick with my card…. But can someone please clarify: if I use my electronic (iPhone wallet) ST, do I receive 5 loyalty points each time I use the electronic ticket?

Cheers

As long as you use your ticket to enter the ground you should receive 5 points.

[dougcollins]

As per Leisure's post above - I've downloaded it but will use my card tomorrow. But I'll be getting in early to make sure I'm getting in.

It's getting out that will probably be the issue.

[Big Vinny K]

Can anyone answer this?

I was told by the club that you could only download it to one device at a time. You can take it out of your wallet and someone else can then have it in their wallet but only one at a time.

As already alluded to who knows whether that’s correct or not but that was what I was told this week by the club.

[BleedingClaret]

Yes it does -

At the bottom of the letter in red it states - Your season card is valid for one entry and whether you scan your digital card OR your plastic card at each of these games is your choice

Don’t has to be technically advanced enough that if you use one then instantly the other wouldn’t work…. to stop duplicate use
Can I just make one point
Burnley Football Club ticketing record

[ArmchairDetective]

Mine has downloaded fine to digital wallet including a QR code. (Sharing that so anyone's that hasn't knows that it should be working and to get in touch with ticket office if its not!)

My friend that I usually go on with can't attend today but has successfully sent it to someone to use. He has a QR code.

[ClaretTony]

I went into the club shop yesterday to pick up some programmes and used my new digital season ticket to get my points only to be told they don't work so I had to get the physical card out.

[Higham_Claret]

I’m still awaiting receipt of my digital season ticket. Anyone else still to receive theirs?

[herbatlerbat]

Just looked in my ticket wallet in the app and still no QR code with todays Sunderland ticket
Looks like I'm using the old plastic

[Funkydrummer]

I went into the club shop yesterday to pick up some programmes and used my new digital season ticket to get my points only to be told they don't work so I had to get the physical card out.

You couldn't make it up, could you ?

My individual QR code for today's game is still not live.
Not that I need it today as I've got both my plastic card and my full digital card in my wallet.
Perhaps it's a good job.

Shocking doesn't do it justice.

[taio]

You couldn't make it up, could you ?

My individual QR code for today's game is still not live.
Not that I need it today as I've got both my plastic card and my full digital card in my wallet.
Perhaps it's a good job.

Shocking doesn't do it justice.

Did you not get an email that enables you to download it to you Apple or Google wallet with a QR code?

[Quickenthetempo]

Ticket office supposed to be chaotic already.

With a lot of Sunderland fans having messed up tickets and needing reprints from the TO.

Get there early if you need to and good luck.

[wilks_bfc]

You couldn't make it up, could you ?

My individual QR code for today's game is still not live.
Not that I need it today as I've got both my plastic card and my full digital card in my wallet.
Perhaps it's a good job.

Shocking doesn't do it justice.

The individual ticket QR codes are now available

[fidelcastro]

Bring back paper tickets!

[Leisure]

Bring back paper tickets!

or even cash at the turnstiles!

[Roberts' Tash]

Have some people not been sent a physical card? I don't see the panic if you have the physical card you can use.

[Lowbankclaret]

No surprise the QR codes done t work. My daughter and BF cannot get into the ground. Typical crap from our club. Cannot run a **** up in a brewery

[herbatlerbat]

I'm in using digital ticket
Phew what a relief :

[wilks_bfc]

Used my downloaded ST on my phone with no issues
(Did have physical card ready as backup just in case)