Loyalty Points

[wilks_bfc]

Just checked mine & I'm in the cricketfield stand, 5 points were manually added on the 1st Sept to my account, so it is quite possibly human error why you haven't received them? Contact the club.

The thing is, it shouldn’t be “human error” it should be done automatically.

It shouldn’t be down to little Jimmy the on work experience to manually add all the points onto the system, just like it shouldn’t need them to manually add the extra blocks of tickets to the system for away games.

We may be Premier League, but some of the processes we have are worse than non-league

[claretonthecoast1882]

Did you check his points total through friends & family?

And despite what they might say, his call was not important to them at all, the lack of responses from calls and emails is shocking.

Yeah then got him to check on his own account and both had same number of points

[ClaretTony]

Just checked mine & I'm in the cricketfield stand, 5 points were manually added on the 1st Sept to my account, so it is quite possibly human error why you haven't received them? Contact the club.

Were they specifically added for the Sunderland game?

[claretonthecoast1882]

Oddly been able to get all 4 tickets this morning just after 8am, either they have put the 1750 level on sale early or amended his account.

[Higham_Claret]

Must be the latter as I still can’t access the ticket purchasing system

[Turfmoorclaret]

I am in the CFS. I had to ring to get my points manually added. The young man who I spoke to initially told me that they were not awarding 5 points for attending home games. When I gave him a friends clarets number who had been awarded the points he then questioned if I had attended. Eventually he conceded and manually put the points on for both my son and I. I did question if it was due to not having a season ticket card and doing via QR code he said it wasn't but it does look a bit odd that its the stand with no cards that are having the issue with loyalty points.

[ClaretTony]

I am in the CFS. I had to ring to get my points manually added. The young man who I spoke to initially told me that they were not awarding 5 points for attending home games. When I gave him a friends clarets number who had been awarded the points he then questioned if I had attended. Eventually he conceded and manually put the points on for both my son and I. I did question if it was due to not having a season ticket card and doing via QR code he said it wasn't but it does look a bit odd that its the stand with no cards that are having the issue with loyalty points.

You were initially told that they were not awarding 5 points for attending home games when the club had already confirmed that. Left & right hand situation again.

[Turfmoorclaret]

You were initially told that they were not awarding 5 points for attending home games when the club had already confirmed that. Left & right hand situation again.

It’s a crazy place at the moment. Having to use a friends clarets number to prove it as well and then being asked are you sure you went on the game. I have a feeling I am going to have to ring again after the Liverpool game as well. Will be following this thread when points are updated for others.

[ClaretTony]

and then being asked are you sure you went on the game

It really is beyond belief

[Athletico mtoto]

To gain loyalty points will the digital season ticket
with the QR code work or do you have to download
each individual game QR code.
Rang the ticket office but didn’t get a definitive answer

[Bosscat]

To gain loyalty points will the digital season ticket
with the QR code work or do you have to download
each individual game QR code.
Rang the ticket office but didn’t get a definitive answer

I used my virtual season card for Sunderland and it added the 5 points (NU Stand)

[Athletico mtoto]

Thanks.
I sold my Sunderland ticket on the ticket exchange,
I haven’t received 5 points yet.
The lady at the ticket office said they haven’t got round
to sorting all the Sunderland points yet.

[ClaretTony]

Thanks.
The lady at the ticket office said they haven’t got round
to sorting all the Sunderland points yet.

Good grief. Where are we, the 19th century?

[bfcfan1882]

I listed my Sunderland ticket on the ticket exchange
5 points received yesterday.

[Leisure]

They allocated points for the first of the U21 games on the Turf last season but none for subsequent games. I was told they'd been allocated in error for the one when we did receive points.

Just had confirmation that 5 points are awarded for attendance at U21 and Women's games which takes place at the Turf.

[ŽižkovClaret]

Why do i suspect that one IT student with a rudimentary knowledge of Python could pretty much resolve most of the ticket office process issues?

[ClaretTony]

Just had confirmation that 5 points are awarded for attendance at U21 and Women's games which takes place at the Turf.

I went in last week and they said there would be no points for these games and I haven’t got any.

[Leisure]

I went in last week and they said there would be no points for these games and I haven’t got any.

I just got the info in an email from the TO, as per below -

There will be 5 points added for attendance of both the Womens games, and u21's games when they are played at Turf Moor.

[Higham_Claret]

It appears like there’s no forethought given to these matters by officials within the club and/or inadequate communication, including amongst staff. The club seems to be perpetually reacting rather than actioning what’s been planned. No wonder the word “shambles” is being frequently used by so many of the club’s customers

[Claret Till I Die]

do-u-know-the-difference-1 (1).png (11.32 KiB) Viewed 1156 times

[Leisure]

Just received this from the TO with regard to my query about CFS members possibly not receiving 5 points for attending home games -

CFS Season Ticket holder should also receive the points. Anyone who hasn't needs to let us know and we can take a look at their account for them.

[Claret Till I Die]

Not had my 5 points for attending last Sunday yet
Maybe they'll be added along with the 5 for Forest.

[Awayfromburnley]

Not had the last 2 games added, noticed some missing from last season too.

Also missing games where I have bought tickets for family.

[Leisure]

Not had the last 2 games added, noticed some missing from last season too.

Also missing games where I have bought tickets for family.

If you bought tickets for family you'd only get points if one of the tickets was purchased under your number.

[Myk]

If you bought tickets for family you'd only get points if one of the tickets was purchased under your number.

Club said you don’t get points for purchasing tickets for single home games from this season.


The points allocation is as follows:

Season Ticket purchase - 350 points
Away match tickets - 20 points per match
Home match attendance (Season Ticket holders only) - 5 points per game attended
Buying a single home ticket no longer earns points.

[Leisure]

Club said you don’t get points for purchasing tickets for single home games from this season.


The points allocation is as follows:

Buying a single home ticket no longer earns points.

Because the Club consider that if you aren't a ST holder , points are no good to you anyway.

[Turfmoorclaret]

Just received this from the TO with regard to my query about CFS members possibly not receiving 5 points for attending home games -

CFS Season Ticket holder should also receive the points. Anyone who hasn't needs to let us know and we can take a look at their account for them.

Hi Leisure couple of questions as you seem to have a good relationship with the TO.

1) Are we being awarded 5 points for the u21 game v Leeds as I attended and nothing has gone on my account? If others have I will ask TO to manually put them on.
2) Could you possibly ask why it is taking so long to add points? I am having to check on this subject as I am in the CFS and wasn't awarded them last time so had to chase.

Thanks for all your information you provide it really is appreciated.

[Leisure]

Hi Leisure couple of questions as you seem to have a good relationship with the TO.

1) Are we being awarded 5 points for the u21 game v Leeds as I attended and nothing has gone on my account? If others have I will ask TO to manually put them on.
2) Could you possibly ask why it is taking so long to add points? I am having to check on this subject as I am in the CFS and wasn't awarded them last time so had to chase.

Thanks for all your information you provide it really is appreciated.

I've asked the questions. Will post again once I've received a reply.

[ClaretTony]

Has anyone received any of the following?

5 points for the U21 game v Leeds
5 points for the Liverpool game
5 points for the Nottingham Forest game

[claretonthecoast1882]

Has anyone received any of the following?

5 points for the U21 game v Leeds
5 points for the Liverpool game
5 points for the Nottingham Forest game

1 - didn't go
2 - no
3 - no

[bfcfan1882]

5 points for the U21 game v Leeds - Didn't attend.
5 points for the Liverpool game - No
5 points for the Nottingham Forest game - No

[Higham_Claret]

I attended all 3 fixtures but I’m yet to receive any loyalty points for any of those games. That last points received relate to the Man Utd game

[Claret Till I Die]

Still no loyalty points awarded since the Man Utd game....

[ClaretTony]

Still no loyalty points awarded since the Man Utd game....

Just a reminder, this from the club.

Home match attendance (Season Ticket holders only) - 5 points per game attended.

Points are added 48 hours after the home fixture.

[claret wizard]

Found out today that you don't get points for Hospitality tickets as they are purchased (and can only be purchased off a link off the ticketing site) by a 3rd party, Seat Unique.

[Higham_Claret]

Just discovered I’ve had 10 points added this afternoon, 5 each for Forest and Cardiff games. Still nothing for Dirty Leeds (U21) or Liverpool fixtures

[Claret Till I Die]

Just discovered I’ve had 10 points added this afternoon, 5 each for Forest and Cardiff games. Still nothing for Dirty Leeds (U21) or Liverpool fixtures

I've since had 10 added for Liverpool & Cardiff but nothing for Forest despite attending all 3 games.....

Thinking about it I used my season card for the Forest game....

[Higham_Claret]

CTID, I had to use my season ticket card to gain entry for the Forest game after the club set the kick off time at midnight on my digital ticket, meaning it had expired well before I got to the ground, yet I have received 5 points. Bizarrely, I’m yet to get 5 points for attending the Liverpool game when I used a digital ticket to enter the ground.

[Higham_Claret]

And all points stated as having been added manually

[Leisure]

Just been awarded 15 points for Liverpool, Forest and Cardiff.

[ClaretTony]

Liverpool, Forest and Cardiff added here too

[Turfmoorclaret]

Nothing for me in the CFS! Going to have to ring again. Obviously the digital ticket isn't working!

[claretsforever]

I recieved points for forest and cardiff yet not for Liverpool game am in cricket field stand used digital for Liverpool then card for forest so guessing only get points in cricket field if use card

[Cardclaret]

I have had Forest and Liverpool added today but strangely not Sunderland. I am in CFS.

[Athletico mtoto]

Anybody in the Jimmy Mac upper got loyalty points
for Liverpool and Forest using the digital season card.

[BleedingClaret]

Just been awarded 15 points for Liverpool, Forest and Cardiff.

I got Liverpool and Forest added. But not Cardiff
I went in the Jimmy Mac hospitality and had the QR scanned at the reception, so would expect to get the points?
Not very hospitable if not

[Leisure]

I got Liverpool and Forest added. But not Cardiff
I went in the Jimmy Mac hospitality and had the QR scanned at the reception, so would expect to get the points?
Not very hospitable if not

Don't think you get points when hobknobbing in hospitality!

[lagerbilly]

I have had cardiff added but not Liverpool or Forest
North upper and used digital season ticketf for both games that are missing

[wilks_bfc]

Anybody in the Jimmy Mac upper got loyalty points
for Liverpool and Forest using the digital season card.

Not yet. Had Sunderland added and 2x 5 & 1x -5 for Derby but nothing for Liverpool or Forest

How can something that should be so simple can be made so complicated

[Claret Till I Die]

Apparently "the points for Forest haven't been added yet but they will be shortly" according to the ticket office......