New Ticket Scheme

[wilks_bfc]

Just a thought and playing Devils Advocate but aren’t people looking at this the wrong way

The points is now based on the last 5yrs so could it be that rather than “removing” the points pre 2019/20 and simply added up the points earned over the last 5years?

[Leisure]

As requested by Mr Leisure.
My Loyalty points
3340 at the end of 23/24 season
2170 + 350 = 2520 now
So a loss of 820 !
This can’t be correct Peter.

John - I've asked the question but not getting very far!

[Leisure]

Just a thought and playing Devils Advocate but aren’t people looking at this the wrong way

The points is now based on the last 5yrs so could it be that rather than “removing” the points pre 2019/20 and simply added up the points earned over the last 5years?

Not sure why they would do it that way rather than just remove the 2018/19 points total? But even if they had, it would probably mean that everyone's previous points total was incorrect!

[wilks_bfc]

Not sure why they would do it that way rather than just remove the 2018/19 points total? But even if they had, it would probably mean that everyone's previous points total was incorrect!

Let’s be honest, that isn’t beyond the realms of possibility

[claretonthecoast1882]

Just a thought and playing Devils Advocate but aren’t people looking at this the wrong way

The points is now based on the last 5yrs so could it be that rather than “removing” the points pre 2019/20 and simply added up the points earned over the last 5years?

I now have 1890 points

5 season tickets = 1750

If you said on average over last 5 season 20 away games plus cup ties per season all those extras are worth 140 points. No matter which way you add the points up it seems the vast majority who I have spoke to are all way off the points they should have to the points they now have

[ClaretTony]

Can any platinum members post this seasons matchday ticket prices.

Not sure why we don't any more but other clubs publish prices for home games.

[aggi]

I now have 1890 points

5 season tickets = 1750

If you said on average over last 5 season 20 away games plus cup ties per season all those extras are worth 140 points. No matter which way you add the points up it seems the vast majority who I have spoke to are all way off the points they should have to the points they now have

Isn't one of those years COVID though so only 4 season tickets and 4 seasons of away games? Four seasons of the above seems pretty near your total.

[Leisure]

Isn't one of those years COVID though so only 4 season tickets and 4 seasons of away games? Four seasons of the above seems pretty near your total.

You also add on 350 points for this season's ST. So 5 x 350.

[claretonthecoast1882]

Isn't one of those years COVID though so only 4 season tickets and 4 seasons of away games? Four seasons of the above seems pretty near your total.

I have no idea how they are working it out and when asking them you are left no clearer.

At the end of last season I had 2500 then they wiped off 960 for the season that has now expired before adding 350 for this years season ticket.

Not sure how it is possible to get to 960 points for the covid season

[Quickenthetempo]

I now have 1890 points

5 season tickets = 1750

If you said on average over last 5 season 20 away games plus cup ties per season all those extras are worth 140 points. No matter which way you add the points up it seems the vast majority who I have spoke to are all way off the points they should have to the points they now have

Last week they took around 900 points off me and have reinstated around 500 this week without me contacting them.

Looks like they are just working their way through accounts to rectify.

[Quickenthetempo]

Not sure why we don't any more but other clubs publish prices for home games.

They tend to only publish things they are proud of and want people to see.

They keep trying to hide how expensive our matchday prices have got.

[ClaretTony]

I have no idea how they are working it out and when asking them you are left no clearer.

At the end of last season I had 2500 then they wiped off 960 for the season that has now expired before adding 350 for this years season ticket.

Not sure how it is possible to get to 960 points for the covid season

As referred further up the thread, there's an issue with the calculations in the switch to Ticketmaster and it's been worked on. The points totals will then be adjusted.

[ClaretTony]

They tend to only publish things they are proud of and want people to see.

They keep trying to hide how expensive our matchday prices have got.

That's about it in a nutshell

[claretonthecoast1882]

As referred further up the thread, there's an issue with the calculations in the switch to Ticketmaster and it's been worked on. The points totals will then be adjusted.

I know this is probably just my way of thinking but if I was migrating part of the company to a new system I would rather have it all done correctly before doing so to save me extra work once moved

[ClaretTony]

I know this is probably just my way of thinking but if I was migrating part of the company to a new system I would rather have it all done correctly before doing so to save me extra work once moved

I'm sure they would too, but sometimes you get an error.

[D8BFC]

As referred further up the thread, there's an issue with the calculations in the switch to Ticketmaster and it's been worked on. The points totals will then be adjusted.

Have they said when this will be fully complete Tony?

[ClaretTony]

Have they said when this will be fully complete Tony?

No - I was just one of a number of people who got a response to say they were doing some recalculations

[Burnleybabe]

I have lost 1100 figure that out
Emailed the ticket office see what they say.

[ClaretTony]

I have lost 1100 figure that out
Emailed the ticket office see what they say.

They are being recalculated

[claretsforever]

Glad to see the points being recalculated I couldn't get on until to today as kept coming up error see ticket office. But I have got on and added my friend and family and I know all of us are down with our points more than we should be

[Vince Fontaine]

Have you clicked on add members to get the screen that asks for membership number AND surname? That works for me.

Now today it allows me to search for family and friends, however when I put in the surname and clarets number in and press seat it just goes blank. I’ve tried with all the numbers I had on my previous family and friends and no joy on any.
All very worrying for getting tickets for away matches.
UTC

[Vince Fontaine]

Oh it gets better.
I have used my wife’s I pad, it’s newer than my phone and I pad. It let me log on, it let me search and after about 4 different searches it finds my brother and allows me to add him. So I searched for his daughter, it didn’t find her. I then searched for my son it didn’t find him so I went back to my niece yay it found her so I added her. Then I logged out and back in again searched for my son it found him so I added him.
I then, knowing I’d added 3 family members, logged in on my phone.
Guess what. Non of them are on my account.
Oh and don’t get me started on the loyalty points they are all way out.
UTC

[ClaretTony]

Now today it allows me to search for family and friends, however when I put in the surname and clarets number in and press seat it just goes blank. I’ve tried with all the numbers I had on my previous family and friends and no joy on any.
All very worrying for getting tickets for away matches.
UTC

Do you get this option? When I use this it allows me to find someone who I can then add.

F&F.jpg (19.32 KiB) Viewed 1629 times

[dougcollins]

Its in their interest to make it as complicated as possible so no-one can complain they're on the wrong points.

[Vince Fontaine]

Cheers Tony,
Yes I got that screen but it kept telling me that it couldn’t find them. I’ve now managed to sort it. When I tried again to log in on my I pad a screen came up saying I needed JavaScript?? Anyway I googled it and followed the instructions to update google and therefore JavaScript. It worked and all is good on my phone and iPad.
Only thing to sort now are the loyalty points which are all wrong!!
UTC

[ClaretTony]

Cheers Tony,
Yes I got that screen but it kept telling me that it couldn’t find them. I’ve now managed to sort it. When I tried again to log in on my I pad a screen came up saying I needed JavaScript?? Anyway I googled it and followed the instructions to update google and therefore JavaScript. It worked and all is good on my phone and iPad.
Only thing to sort now are the loyalty points which are all wrong!!
UTC

At least you've got to the bottom of it

[Vince Fontaine]

Here’s one for the loyalty points people
At the end of last season I had 2440 loyalty points (that doesn’t include my season ticket for next season). In the 2019/2020 season I bought 8 away/cup matches including Man City away.
I now have only 2080 points including my season ticket for next season. So that’s 360 points taken off when only 80 should have. Also there are 350 from my season ticket this year that are missing. Or 710 taken off when only 80 should have. Everyone I have spoken to about this is in the same boat.
UTC

[ClaretTony]

My loyalty points have gone up 160 this morning, still too many taken off but at least it's closer.

[Granny WeatherWax]

My loyalty points have gone up 160 this morning, still too many taken off but at least it's closer.

Same here, 2750 now which feels about what it should be. Probably wont matter though as suspect top tier will be 2,000 for every game.

[lakedistrictclaret]

Mine's gone up overnight from 1990 to 2030, which, considering the 2000 tier, is extremely useful.

[Claret Till I Die]

Mines gone up by 40 this morning, which is still way short that I think I should have

[Bosscat]

Mine has gone up by 40 today too now 1950

[Burnleybabe]

Most of my friends and family have also gone up 40 points today

[Bosscat]

Funnily enough on the App its still showing me having 2460 loyalty points ... you would think they would update that

[Leisure]

Funnily enough on the App its still showing me having 2460 loyalty points ... you would think they would update that

Patience!

[Claret Till I Die]

Patience!

All you need is a little patience...

I'm sure there's a song there!

[KlyBfc]

Mines gone up by 40 too. I wonder if they originally gave us 10 for Olympiakos at home before it’s been pointed out that we got 50 for that.

[Quickenthetempo]

Mines gone up by 40 too. I wonder if they originally gave us 10 for Olympiakos at home before it’s been pointed out that we got 50 for that.

That game and season should have been wiped out now.

[KlyBfc]

That game and season should have been wiped out now.

Argh right. Just an extra 40 then