Loyalty Points - something needs to change.

[claretgimmer]

At one time if my memory is right didn`t we have to produce stubs from previous matches, if that is the case then surely a system where the initial number of points could start lower but have to be accompanied by a specific number of away ticket stubs from either the current season or if early on in the current season then from the previous season which at least reward the fans who travel regularly over those who just fancy a specific match.

[Coeus]

Sorry if it upsets people but in my opinion there is no way that children should get preferential treatment or even parity with other fans who have paid to support a team for many many years to help make sure the kids still have a club to follow. Like anything worthwhile in life they need to earn the right not get it handed on a plate for me.

[aggi]

Be interesting to see if there's a thread similar to this when we play teams like Millwall, Watford and Reading, away.

There's always a few people who miss the point on these threads.

[Lowbankclaret]

Went down to the ticket office today to get Huddersfield tickets, 4 adults and 2 juniors - My lads 8 and 10.

The adults all had plenty of points to qualify, but obviously my lads have nowhere near 6000 as it is impossible for them to achieve them until they are around 17-18. They have had season tickets continually for several years. They were the youngest Burnley supporters at Olympiacos. They travelled with us to Newcastle, Brentford, Watford, City and United last year, and prior to that have been to Spurs, Villa, West Brom and others but they do not have 6000.

The ticket office refused to sell tickets for my lads as they don't have 6000 points, I was even told, I could by the 4 adult ones today and come back at the weekend (like there will be any left for the Junior tickets) , which obviously won't be anywhere near the other 4 even if we could get them.

I understand rewarding loyalty but the system is outdated and in this scenario quite simply not fit for purpose, but you can absolutely guarantee that there will be a number of boys and girls the same age as my lads at Huddersfield who will definitely not have the required 6000. Surely it is time to remove this 6000 point criteria for youngsters, as otherwise they will struggle getting to any of the big away matches.

One way to get around this.
If you know people have 6000 points and are not going, if they will let you add them to your friend and family on the online website. You can then used their points to get your lads tickets.
There used to a be a fairly large group of us who all had each other on there, you just need to communicate well so you don’t buy a ticket and they want to go.

[ClaretInLeeds]

3 grand for 570 quids worth of tickets?

Or does that include chauffer driven transport as well?

Think it’s for numerous seasons. Not just one, but you have to financially commit. I’ll ask my mate what he pays when I see him.

[Burnley1989]

Sorry if it upsets people but in my opinion there is no way that children should get preferential treatment or even parity with other fans who have paid to support a team for many many years to help make sure the kids still have a club to follow. Like anything worthwhile in life they need to earn the right not get it handed on a plate for me.

Wowzers

[FeedTheArf]

It does seem absurd that junior clarets have a requirement of 6000 points in order to be eligible to buy away tickets.

Perhaps the criteria needs reviewing along the lines of the adult needs 6000 points, but can purchase an additional ticket for a junior providing they have a season ticket - just scrub the points for juniors (obviously allow them to accumulate though for when they’re older).

I don’t get to as many away games as I used to. I’ve got loads of points so I’ve been fortunate enough to always get in the first priority group when I’ve needed tickets, but I naively thought you would be able to add a junior ticket to your purchase if you had enough points.

Zlatan’s idea sounds like a simple, easy to implement solution that I don’t think anyone could object to if it helps build up the next generation of fans.

Could this not be raised with the club?

[FeedTheArf]

Sorry if it upsets people but in my opinion there is no way that children should get preferential treatment or even parity with other fans who have paid to support a team for many many years to help make sure the kids still have a club to follow. Like anything worthwhile in life they need to earn the right not get it handed on a plate for me.

I’ve read this post a few times and I still can’t decide if you’re fishing or not.

You do realise that if the younger generation don’t follow the club there won’t be a club to follow when you’ve got your thermos and blanket on in the Bob Lord using your discounted OAP ticket?

[ClaretMov]

I’ve read this post a few times and I still can’t decide if you’re fishing or not.

You do realise that if the younger generation don’t follow the club there won’t be a club to follow when you’ve got your thermos and blanket on in the Bob Lord using your discounted OAP ticket?

Why ???? can't they watch home game's

[Paul Waine]

Be interesting to see if there's a thread similar to this when we play teams like Millwall, Watford and Reading, away.

Add QPR and Luton and you've got the 5 away games I hope to get to this season. Living away from Burnley it's easy for me to get to games in the south east - if I can get a ticket. I used to have a season ticket and for 3 or 4 seasons I only got up to t'Turf for 2 or 3 games each season - and used the ST to have a good chance (it didn't always work) to get an away ticket.

[Commy]

I suggested years ago that away matches attended should count. Gobsmacked when the club actually did this but they included the local matches attended. This meant thousands had been and the local only away fans still managed to get tickets before the ones who travelled all over the country. It should have been done on away matches attended that actually took in some travelling. I know some will disagree but I still think that would work better as then the loyal away support would be first in line for big games.

[ClaretMov]

The one's that travel away the most should get first go at the ticket's

[Barlickclaret]

There's always a few people who miss the point on these threads.

There is no other point than people who havnt got enough points wanting tickets for the bigger games. Every season for every big game these threads start.

[arise_sir_charge]

Love that Gimmer wants to go back to ticket stubs, as opposed to loyalty points when for all intents and purposes they are exactly the same thing

[FeedTheArf]

Why ???? can't they watch home game's

Of course they can, but away games always have better atmosphere and helps to get the bug of going on.

[claretgimmer]

ASC No they aren`t away stubs show away matches attended and differentiate the people who have same points but don`t regularly attend away games like some, but don`t let it worry you.

[boyyanno]

I heard there is no foundation bar now either (gone corporate).

Members are getting a discount in the fanzone.

Have they really?

I haven't been a member for a while now but used to think it came with some decent perks, it's a shame if they've rolled back on them.

[pistol]

Club put this in the ticketing “Clarets View”
And majority said they were happy with current system

Naturally only the view of those that responded mind, but still… difficult for them to change something without a clear mandate.

As for kids jumping the queue and/or pooling points that only penalises those who’re just below a loyalty tier.

Why should somebody on 5950 pts miss out to a child or young adult on 3500pts just because their mum/dad has been going longer, their effectively being rewarded for someone else’s loyalty

That being said… I’m in absolute agreement a rolling system of the last 3/4/5 years effectively rewards loyalty whilst allowing others (inc younger fans) to catch up.. particularly when you take into account most games this season are unlikely to sell out at the first loyalty tier i’d imagine

England run it on a rolling 2 campaign basis and that seems to work well allowing people to catch up etc

[Spijed]

There will need to be incentives for buying a season ticket and having priority over non-season ticket holders will need to be one of them regardless of points.

[arise_sir_charge]

ASC No they aren`t away stubs show away matches attended and differentiate the people who have same points but don`t regularly attend away games like some, but don`t let it worry you.

Where do you think people buy their tickets for away games?

[clarethomer]

Could a scheme along the lines that sponsored a junior season ticket holder for away games.

I don’t do many away games but I would be attracted to say lending my points for a junior season ticket holder who is attending with someone like in the original post.

Don’t know how they would administer it but it would have to be done through the club as I wouldn’t want any comeback of my ticket being abused.

At least for the games I don’t go to, it would allow families to go.

[claretgimmer]

Points are also claimed for purchases for home cup ties so two people could be on the same points but accrued in different ways, seeing as the topic is based on purchases for away games then the person who has accrued their points with away ticket purchases would on production of the stubs have a priority of the person who accrued his points total in a different way

[mybloodisclaret]

Through the BFC Supporters Groups we've done a lot of research on this topic over the past couple of years. The only club which we found which seems to have addressed the issue of parents with enough points with children with not enough points, was Watford. They ring-fenced 5% of the away tickets for each game to deal with this issue. So they had a set number of tickets for each away game from which parents with points could also get tickets for their children. Which is great for those parents but it does reduce the number of tickets available for people who have the correct points. As someone stated earlier in the thread, any changes to address perceived shortcomings in the system will be to the detriment of others.

I'm guessing most of the supporters groups members have more than 6000 points? Loyalty is fine, and appropriate, disqualifying kids from going as they will never get to 6000 isn't.

As others have suggested there are other ways around it. Rolling the points on a 3-5 year basis doesn't sound like too bad an idea, and increases fairness. I don't know, not all people will always be happy. Is it right that those who haven't been regularly travelling away can instantly get tickets?

[Coeus]

You either have loyalty benefits or you don’t. People are blurring the line here imo. Stick to a loyalty system or scrap it and have a first come first served basis.

[arise_sir_charge]

Points are also claimed for purchases for home cup ties so two people could be on the same points but accrued in different ways, seeing as the topic is based on purchases for away games then the person who has accrued their points with away ticket purchases would on production of the stubs have a priority of the person who accrued his points total in a different way

You’re missing the point entirely.

How about the computer just says “this person bought the following away tickets” rather than someone turning up with a pocket full of tatty old ticket stubs.

[Quickenthetempo]

Club put this in the ticketing “Clarets View”
And majority said they were happy with current system

Naturally only the view of those that responded mind, but still… difficult for them to change something without a clear mandate.

As for kids jumping the queue and/or pooling points that only penalises those who’re just below a loyalty tier.

Why should somebody on 5950 pts miss out to a child or young adult on 3500pts just because their mum/dad has been going longer, their effectively being rewarded for someone else’s loyalty

That being said… I’m in absolute agreement a rolling system of the last 3/4/5 years effectively rewards loyalty whilst allowing others (inc younger fans) to catch up.. particularly when you take into account most games this season are unlikely to sell out at the first loyalty tier i’d imagine

England run it on a rolling 2 campaign basis and that seems to work well allowing people to catch up etc

I have been watching the Clarets for over 30 years and took in over 70 away grounds. Doesn't make me more of a Claret than my kids or someone else's kids who are Burnley mad.

They were just born later. Why should we hold it against them?

[jrgbfc]

Of course they can, but away games always have better atmosphere and helps to get the bug of going on.

Plenty of opportunities for everyone to get to away games. The majority will get to general sale this season, just like they did last year.

[claretgimmer]

That`s fair enoughbut given the problems some fans have had with purchase history being wiped and also the club probably don`t have the technology in place to differentiate which points are awarded for what purchases then the `old fashioned ` way would have to prevail, if I am wrong in my assumption then would it provide some sort of solution to the problem, it was only an idea.

[mybloodisclaret]

Be interesting to see if there's a thread similar to this when we play teams like Millwall, Watford and Reading, away.

Hi Barlick, thanks for the reply.

Pretty confident those issues won't exist against Millwall and Reading. Watford, I think we will sell out.

I think you may have missed the point where I said my kids were the youngest at Olympiacos, my lads regularly travel away and at distance with us; London, Watford, Newcastle, the oldest has been to 20 away games, with us he is 10.

It's frustrating, as wanted to take the lads, that's all.

Millwall, Watford and Reading - I have been to, and will quite likely be going to again.

[mybloodisclaret]

I have been watching the Clarets for over 30 years and took in over 70 away grounds. Doesn't make me more of a Claret than my kids or someone else's kids who are Burnley mad.

They were just born later. Why should we hold it against them?

Best reply and perfectly articulates where I am at. Thanks QTT.

[quoonbeatz]

I have been watching the Clarets for over 30 years and took in over 70 away grounds. Doesn't make me more of a Claret than my kids or someone else's kids who are Burnley mad.

They were just born later. Why should we hold it against them?

Nobody is.

[aggi]

There is no other point than people who havnt got enough points wanting tickets for the bigger games. Every season for every big game these threads start.

Well that's the point of a loyalty system, it's for the big games. Saying they can go to other games is missing the point.

Of course it may be that we have the perfect system and there's no way to improve that so there's nothing to discuss.

[mybloodisclaret]

Nobody is.

Really?

Sorry if it upsets people but in my opinion there is no way that children should get preferential treatment or even parity with other fans who have paid to support a team for many many years to help make sure the kids still have a club to follow. Like anything worthwhile in life they need to earn the right not get it handed on a plate for me.

I must have read it wrong. 4 adults with enough points, 2 juniors impossible to have enough. Not asking for preferential treatment, just give them a chance of going.

[Burnley1989]

Really?

Sorry if it upsets people but in my opinion there is no way that children should get preferential treatment or even parity with other fans who have paid to support a team for many many years to help make sure the kids still have a club to follow. Like anything worthwhile in life they need to earn the right not get it handed on a plate for me.

I must have read it wrong. 4 adults with enough points, 2 juniors impossible to have enough. Not asking for preferential treatment, just give them a chance of going.

Sometimes in life you read something and can’t believe folks attitude and difference in opinion, I just smile and shake my head, you’ll never convince them they’re wrong, just as you’ll never be convinced the other way. It’s definitely a generation thing though

[aggi]

Just to put some figures to this. You get 350 points for a session ticket and 10 per other match. Let's say you get a season ticket at age 5 and go to 25 other matches a season (unlikely for a 5 year old admittedly).

That gets you 600 points a season so you only need to wait until age 15 to hit 6,000 points.

Obviously in that ten years those who didn't start at zero will also be accumulating points so the top tier will probably have gone up (it's done that a few times) so age 18 or so to hit the top tier is probably more likely.

[gandhisflipflop]

Just on this subject I have 2 questions.


When did the loyalty points start? I’ve had a look on mine and it only goes back to 2005.

When do the loyalty points get added for this season? I went down to renew yesterday but the loyalty points aren’t appearing on my account yet.

[jedi_master]

Potentially a ludicrous suggestion here, but I wonder if there was anything that could be done in a similar way to ‘named driver no claims discount’.

I.e, any ticket purchases outside of the standard season ticket, could have points applied to one ‘named’ additional Clarets Number as well as your own (to help you increase your kids points quicker). This will not fix the issue I realise, but would make the totting up go a bit quicker and act as an additional incentive to the purchaser (Or even for anyone over 6000 to forego future points in favour of having them passed on to a named Clarets Number etc).

I might be making no sense, I understand what I mean!

[quoonbeatz]

Really?

Sorry if it upsets people but in my opinion there is no way that children should get preferential treatment or even parity with other fans who have paid to support a team for many many years to help make sure the kids still have a club to follow. Like anything worthwhile in life they need to earn the right not get it handed on a plate for me.

I must have read it wrong. 4 adults with enough points, 2 juniors impossible to have enough. Not asking for preferential treatment, just give them a chance of going.

That is asking for preferential treatment.

[Leisure]

Just on this subject I have 2 questions.


When did the loyalty points start? I’ve had a look on mine and it only goes back to 2005.

When do the loyalty points get added for this season? I went down to renew yesterday but the loyalty points aren’t appearing on my account yet.

2005 sounds about right. Your 350 points should be added on purchase of ST.

[mybloodisclaret]

Maybe change the allocation amount of points dependent on away fixture. The further away the game the more points the account holder gets?

If the game is more than 50 miles away from Turf Moor 50 points, if more than 100 miles 100 points and so on? This not only encourages larger away followings, but allows younger fans to build up their points quicker?

[Quickenthetempo]

Just to put some figures to this. You get 350 points for a session ticket and 10 per other match. Let's say you get a season ticket at age 5 and go to 25 other matches a season (unlikely for a 5 year old admittedly).

That gets you 600 points a season so you only need to wait until age 15 to hit 6,000 points.

Obviously in that ten years those who didn't start at zero will also be accumulating points so the top tier will probably have gone up (it's done that a few times) so age 18 or so to hit the top tier is probably more likely.

The points set (6k) was introduced so that everyone with that amount could get one of the 3k away tickets.

It was put up for Aberdeen away, so 5 years ago. There will be a lot more with 6k points now so will probably rise again in the next few years.

So it might be at 10k points when the kids get enough?

[alwaysaclaret]

I actually think this is a much better way of doing things to be honest.

If memory serves you used to be able to get tickets if you were a member of the Clarets Foundation but I think they scrapped that too.

Still can do that, I've done it this morning, although got 4000+ points as well.

[Funkydrummer]

Simple solution.

Don't allow away fans.

Job sorted.

[pistol]

I have been watching the Clarets for over 30 years and took in over 70 away grounds. Doesn't make me more of a Claret than my kids or someone else's kids who are Burnley mad.

They were just born later. Why should we hold it against them?

What was suggested was a situation which would see a Claret who has held a season ticket for 10 seasons consecutively been on a further 240 (2400 pts on top of the 3500 for the 10 season tickets) so 5900 total would miss out vs a child/young adult who has potentially held a season ticket for 10 years but is now wanting to go away because their parent/s have points over the threshold.

Playing devils advocate but if as suggested we go off parents qualifying points you’ll see children/young adults who have attended multiple aways over years miss out vs a child wanting to attend their first away game simply because mum/dad have 6k pts

I simply don’t see how that would be fair.
It doesn’t make either party any more or less claret, nor did i say it did.

A rolling points system gradually eliminates that given we don’t / are unlikely to sell out every away game so there’s opportunities to catch up.

[D8BFC]

The system works…. We very rarely sell out allocations…. Apart from the odd game everyone who wants one gets a ticket.

It’s a shame for the kids I agree but it’s the odd game there are another 20 to go at

[claretonthecoast1882]

The system works…. We very rarely sell out allocations…. Apart from the odd game everyone who wants one gets a ticket.

It’s a shame for the kids I agree but it’s the odd game there are another 20 to go at

Correct, Watford tickets go on sale a week on Monday and desire for a change will vanish again just like every away game last season, where even in the Premier League there were always tickets on general sale.

[pureclaret]

why not make it that season ticket holders get first choice for away games, ticket office opens 9 am que up for tickets and purchase number of tickets to each season ticket, I know its going back a bit but thats how it used to be. ( I am aware that you could pay on the gate too. but if limited tickets then that does not work

[Stalbansclaret]

why not make it that season ticket holders get first choice for away games, ticket office opens 9 am que up for tickets and purchase number of tickets to each season ticket, I know its going back a bit but thats how it used to be. ( I am aware that you could pay on the gate too. but if limited tickets then that does not work

Because not all of us live near Turf Moor. I'm a ST holder who regularly does a 430 mile round trip for home games but it would be impossible for me to queue up on none match days. I have some sympathy with the OP but, as someone who has 4.4K loyalty points at present finding that I won't be able to get a ticket for Huddersfield this morning as they've already sold out I think it's just a case of tough luck really.

[Granny WeatherWax]

Many things wrong with the system.

If we are sticking with the current system though, the first priority threshold needs increasing ASAP though, Its been 6000 points for years.

[mybloodisclaret]

Many things wrong with the system.

If we are sticking with the current system though, the first priority threshold needs increasing ASAP though, Its been 6000 points for years.

I'd suggest not if those with 5900 points can't get tickets then it hardly needs changing. Yes clearly there are at least 2000 + fans with 6000 who all wanted to travel, but keep putting up and big match away support will be made up of 40 + year olds (I'm nearly one). Hence the need for a rolling system of 3-5 years, where the points drop off.