Help please with On Line ticket ordering

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beddie
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Help please with On Line ticket ordering

Post by beddie » Fri Feb 03, 2017 6:28 pm

We have three season tickets. My own is the lead clarets number. After placing an order for one ticket I then want to order tickets for the other two, who's names appear below my name in the drop down box. I then try to add each one by "up dating the basket" but it only shows that One has been ordered. I've had this problem before. Help appreciated.

kendaldave
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Re: Help please with On Line ticket ordering

Post by kendaldave » Fri Feb 03, 2017 6:35 pm

Link them to you by adding friends and family in the 'MY ACCOUNT' section which will let you buy tickets for all three.

beddie
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Re: Help please with On Line ticket ordering

Post by beddie » Fri Feb 03, 2017 6:41 pm

Dave, thanks for that, they are already linked and have been for a number of years. It's weird. The other two names appear by clicking on the drop down box below my name but won't add to basket.

ClaretTony
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Re: Help please with On Line ticket ordering

Post by ClaretTony » Fri Feb 03, 2017 6:47 pm

Can I ask why you placed an order for one ticket in the first place if you wanted three?

kendaldave
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Re: Help please with On Line ticket ordering

Post by kendaldave » Fri Feb 03, 2017 6:48 pm

You did increase the amount of tickets you want to 3 before you get to the screen with the drop down names when you first logged in, didn't you? I think it defaults to 1.

If you have, once you've changed the names in the three boxes you should just be able to checkout. I've never had a problem.

wilks_bfc
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Re: Help please with On Line ticket ordering

Post by wilks_bfc » Fri Feb 03, 2017 6:50 pm

Sure you order 3 then allocate each one to the individual not order one, allocate, repeat

ClaretTony
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Re: Help please with On Line ticket ordering

Post by ClaretTony » Fri Feb 03, 2017 6:51 pm

All you have to do is

1. Select the match.
2. Choose the number of tickets you require in each category
3. Change the names (other than your own ticket) to others in your friends and family.
4. Update basket and checkout.

beddie
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Re: Help please with On Line ticket ordering

Post by beddie » Fri Feb 03, 2017 7:18 pm

Thank you all for that, thicko here having put in 3 tickets then spotted a box come up that mentions "you can only order 1 ticket". I should have followed it through. Your help was very much appreciated. Thanks all.

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