My DD came out for my march payment but the DD has gone off my list of Direct debits, did I need to do anything to renew?
Any help will be smashing

As I understand it, you shouldn't have to do anything.

Paying on DD myself this season and first payment comes out this month.

From what I read the club said if you're renewing you don't need to do anything but strange I start payments this month and your DD disappears.

Might be worth e-mailing/calling ticket office to double check.

Just checked my list of DD and it also no longer appears.Suspect they will set up new DD later in month.

If my memory serves me well, weren't the club late taking the first payment last year?

It's a new season ticket , so requires a new dd set up.

There's still the question of which idiot decided the 25th of each month was a good date to do it on....

Rightfoot wrote:My DD came out for my march payment but the DD has gone off my list of Direct debits, did I need to do anything to renew?
Any help will be smashing

let me have your account number and sort code and I'll check for you rightfoot!

Sadly I work for a bank.....my DD has now disappeared but a DD should stay UFN.........Club saying don't worry all set up correctly .............first home game may be fun...

Sidney1st wrote:It's a new season ticket , so requires a new dd set up.

There's still the question of which idiot decided the 25th of each month was a good date to do it on....

If you don't like the terms and conditions of the club's interest free loan, then you're free to pay up front and take out your own loan under better conditions. Why would anyone want to pay 24 days earlier anyway?

dsr wrote:If you don't like the terms and conditions of the club's interest free loan, then you're free to pay up front and take out your own loan under better conditions. Why would anyone want to pay 24 days earlier anyway?

Or they could move it back a few days, to when people get paid.....

Thanks for the well thought out answer though

Sidney1st wrote:It's a new season ticket , so requires a new dd set up.

There's still the question of which idiot decided the 25th of each month was a good date to do it on....

So they are idiots now for covering the cost so you get it interest free. The club took this on in house last year and probably didn't have the staff to start taking it out on different dates. Given that you had until the end of March to apply, they had to give themselves time to get it set up so 25th was the chosen date. When people offer me something like this for free I tend not to call them idiots.

Paying on the 25th of each month, my first payment for next season will come out of my account this month with the last payment next April, previously to get it interest free I had to pay the whole lot in the month before the first payment is now due out. And someone has the nerve to call them idiots.

Jimmymaccer wrote:Sadly I work for a bank.....my DD has now disappeared but a DD should stay UFN.........Club saying don't worry all set up correctly .............first home game may be fun...

Said exactly same. Only thing i can assume is its classed as a new product?

ClaretTony wrote:So they are idiots now for covering the cost so you get it interest free. The club took this on in house last year and probably didn't have the staff to start taking it out on different dates. Given that you had until the end of March to apply, they had to give themselves time to get it set up so 25th was the chosen date. When people offer me something like this for free I tend not to call them idiots.

Paying on the 25th of each month, my first payment for next season will come out of my account this month with the last payment next April, previously to get it interest free I had to pay the whole lot in the month before the first payment is now due out. And someone has the nerve to call them idiots.

To be fair the majority of people get paid on the last day. And the majority of dds can be amended to a more suitable date in the month.

Its only logical that the last or first day of the month would be better for the majority and in all fairness probably the club as lest chance of missing payments.

Its a good job there is more demand than usual.

ClaretTony wrote:So they are idiots now for covering the cost so you get it interest free. The club took this on in house last year and probably didn't have the staff to start taking it out on different dates. Given that you had until the end of March to apply, they had to give themselves time to get it set up so 25th was the chosen date. When people offer me something like this for free I tend not to call them idiots.

Paying on the 25th of each month, my first payment for next season will come out of my account this month with the last payment next April, previously to get it interest free I had to pay the whole lot in the month before the first payment is now due out. And someone has the nerve to call them idiots.

No need to get your knickers in a twist about what I said.

The rest of the deal is spot on and means I can afford it for me and 3 kids, I merely pointed out that the date of payment is a bit daft, especially when probably 99% of people get paid a few days after that date.

It's the only direct debit I'll have where I don't have the option of moving the date of it.

It's almost like they chose a date whilst wearing a blindfold...

Sidney1st wrote:It's a new season ticket , so requires a new dd set up.

There's still the question of which idiot decided the 25th of each month was a good date to do it on....

There's no aspect of the direct debit deal that's idiotic. You signed-up to the terms and conditions. You know that the money will be debited from your account during the month so the specifc date ought not to matter - budget accordingly.

taio wrote:There's no aspect of the direct debit deal that's idiotic. You signed-up to the terms and conditions. You know that the money will be debited from your account during the month so the specifc date ought not to matter - budget accordingly.

I'm going too, I've currently got the money sat somewhere else.

Still doesn't mean the date of the dd isn't idiotic.

Pay date for 99% of people is just after the date of dd set by the club.
I clearly not the only person who thinks it's a bit daft, I'm clearly one of the few willing to say it that's the only difference,

You shouldn't have signed up to it if you didn't like the terms. You had other options.

Sidney1st wrote:I clearly not the only person who thinks it's a bit daft, I'm clearly one of the few willing to say it that's the only difference,

We could probably have the option of changing the date. That would in all likeliness involve the club taking on extra staff which would then facilitate a change. This system was brought in last year to enable season ticket holders to pay on a monthly basis without incurring any costs. You could always have chosen to pay up front in full or, as dsr suggested, taken out a credit agreement which supporters used to have to do.

The club have given us this option which i find excellent, and you call them idiots.

taio wrote:There's no aspect of the direct debit deal that's idiotic. You signed-up to the terms and conditions. You know that the money will be debited from your account during the month so the specifc date ought not to matter - budget accordingly.

Exactly.

I like the whole deal apart from the dd date.

I mention how daft it is and some of you have taken it personally....almost like it's aimed directly at you.

It's a stupid date, when you consider the fact virtually no one on monthly pay gets paid until a few days later.
Also if I could afford to pay it up front this year then I would, but I couldn't do that this year, so I didn't.

Next year I will pay it up front and then I can sit here and comment again about how daft the dd date is, if it's the same.

As for hiring extra staff, I doubt it, all they need to do is set up the direct debit, it doesn't require extra staff, it's just a case of ticking the date for the banks to sort out, hardly any extra work and wouldn't need extra staff to do it either, but good effort in defending the date.

Ts and Cs and all the rest aside it is stupid.

At the very least people should get the option to move it. Its as idiotic for the club as anything else to not give people flexibility. Exposes them to more people missing payments.

If people could amend it to a preferred date if removes that risk for the individual and the club.

No chasing for payment. No cancelling cards. No reissuing cards.

Its the real world. People forget things are due to come out. People have unforeseen expenses. People change jobs. Etc. It negates the risk for the club. By being fkexible it makes it easier for everyone.

It never fails to amaze me how arsey certain people get on here when someones idea or suggestion doesnt fit their own.

I wouldn't waste your time cricket, they've taken it personally, they'll be in an arse about it for a while now.

Sidney most people I know get paid weekly.

Sidney1st wrote:I like the whole deal apart from the dd date.

I mention how daft it is and some of you have taken it personally....almost like it's aimed directly at you.

It's a stupid date, when you consider the fact virtually no one on monthly pay gets paid until a few days later.
Also if I could afford to pay it up front this year then I would, but I couldn't do that this year, so I didn't.

Next year I will pay it up front and then I can sit here and comment again about how daft the dd date is, if it's the same.

As for hiring extra staff, I doubt it, all they need to do is set up the direct debit, it doesn't require extra staff, it's just a case of ticking the date for the banks to sort out, hardly any extra work and wouldn't need extra staff to do it either, but good effort in defending the date.

Precisely. Its very simple. Like changing the 0845 numbers is.

Doesnt even have to be multiple options ie all 31 possible days in a month.

Can be. 1st of month. Last working day of month. 1st monday of the month. Or the ever popular 25th of the month. (The date thats always at least one bank holiday a year and often 2 or 3!!!!)

Quickenthetempo wrote:Sidney most people I know get paid weekly.

Most people I know get paid monthly.

I haven't been paid weekly since I lived in Burnley and that was 7 years ago now.

Quickenthetempo wrote:Sidney most people I know get paid weekly.

In that case last day of month is even less of a problem.

cricketfieldclarets wrote:Precisely. Its very simple. Like changing the 0845 numbers is.

Doesnt even have to be multiple options ie all 31 possible days in a month.

Can be. 1st of month. Last working day of month. 1st monday of the month. Or the ever popular 25th of the month. (The date thats always at least one bank holiday a year and often 2 or 3!!!!)

From memory my car finance had 3 dates as options for payment.

1, 3 or 28th of the month.

Don't see anything wrong with constructively suggesting more flexibility, and may be the club will look at it in the future. But when someone uses strong words like 'idiotic' when the club will no doubt have good reason for it, and they have done so much to improve their ticketing offer, that's over the top. They make it clear the DD date can't currently be changed, so people sign-up on that basis.

cricketfieldclarets wrote:Precisely. Its very simple. Like changing the 0845 numbers is.

Doesnt even have to be multiple options ie all 31 possible days in a month.

Can be. 1st of month. Last working day of month. 1st monday of the month. Or the ever popular 25th of the month. (The date thats always at least one bank holiday a year and often 2 or 3!!!!)

And you think there's no extra admin in having different dates?

If the club decides that they like a single date of receipt for admin purposes, would people be happy if it was moved back to the 1st of the month so they would have to make two payments a week apart?

For people who are not happy, they have the option to open a spare current account. They can set up a DD to leave their main account on 1st of the month, and make their season ticket DD out of there. Everybody's happy!

Sidney1st wrote:From memory my car finance had 3 dates as options for payment.

1, 3 or 28th of the month.

3 all within the same week. Not all that flexible, really.

So I need to go and open another bank account? .

No thanks, I've dumped the money in my PayPal account and it will sit there until the 20th and get moved over.

As for no extra admin, how much can there be?

Tick a box, set up DD for x date and leave to tick over on its own...
Nope, can't see the need to hire extra staff for that one, unless I'm missing some of the finer aspects of the job?
I'll ask the accounts department at my place tomorrow though and get their view of it.

dsr wrote:3 all within the same week. Not all that flexible, really.

Depends what date you get paid, considering pretty much everyone on monthly pay gets paid somewhere between the 28th and the 1st of each month, I'd say it's fairly flexible.

I know some people who get paid the 25th.

One question I've got though.

If a payment is missed, I'm assuming the card won't work at the gate?

To police this efficiently, will the club be hiring extra staff to make sure only those who've paid will be allowed into the ground?
Or is it just a simple case of setting up the system to automatically block the season ticket card?

You can probably see where this question is going to head.

Sidney1st wrote:One question I've got though.

If a payment is missed, I'm assuming the card won't work at the gate?

To police this efficiently, will the club be hiring extra staff to make sure only those who've paid will be allowed into the ground?
Or is it just a simple case of setting up the system to automatically block the season ticket card?

You can probably see where this question is going to head.

No idea. But if the card didn't work I can't for the life of me see why extra staff would be needed at the gates.

taio wrote:No idea. But if the card didn't work I can't for the life of me see why extra staff would be needed at the gates.

I'll make it clearer for you and others.

If payments are missed, most dd's are attempted again a week to 10days after.

My initial point was if X amount of people miss a payment, will their ST cards be restricted?
If so, will the ticket office require extra staff to monitor and restrict said cards?

The gates wouldn't need extra staff.

Is it not an outside company who do the finance or have we moved on from that? If it's an outside company they will just chase the money rather than block the card.

Sidney1st wrote:One question I've got though.

If a payment is missed, I'm assuming the card won't work at the gate?

To police this efficiently, will the club be hiring extra staff to make sure only those who've paid will be allowed into the ground?
Or is it just a simple case of setting up the system to automatically block the season ticket card?

You can probably see where this question is going to head.

I don't see why you should assume that. Anyone paying on DD is between 3 and 5 months ahead of the game, because payments start early (though not as early as you want them to!). And I'd be very surprised if Burnley's bank account is automatically linked to the season ticket system. What will happen is that once a month, someone will enter all the season ticket receipts on the sales ledger and see who hasn't paid. Once a month, that is, not four times a month.

The idea of setting up another bank account is only a suggestion. You are of course perfectly able to set up an alternative loan with any other lending institution that will lend you the money up front, so you can pay the season ticket in cash, and then you can repay the loan on any day of your choice. It's your choice - borrow from the "idiots" at Turf Moor, or from anyone else you fancy. Whichever you feel gives you the better deal.

Sidney1st wrote:I'll make it clearer for you and others.

If payments are missed, most dd's are attempted again a week to 10days after.

My initial point was if X amount of people miss a payment, will their ST cards be restricted?
If so, will the ticket office require extra staff to monitor and restrict said cards?

The gates wouldn't need extra staff.

Dunno - ask the club and while you're at it ask why they won't offer other dates and perhaps even make a polite suggestion. May be you could've asked before you signed-up to it if it was such an important issue to you.

There will obviously be good reason. Like with car tax - people can pay the DVLA upfront or by DD, but in paying by DD the date cannot be changed - it's fixed (admittedly to the 1st of each month but that won't suit everyone)

I asked the club if i could swap my seat around with my nephew next season to save him being sat on his own.

It was like the last question on who wants to be a millionaire. She asked the audience. Phoned a friend. And had run out of 50 50 so just made an answer up.

I would ask the club, but it can take an hour to get through on the phone and it's still the expensive number, I'm not that desperate to make retail or financial suggestions to them.

When I signed up I did query the date with the lad, but in his defence he didn't know why it was that date and it's well beyond his pay grade to know the reasons behind it, he's just an order processor.
He'd been more then helpful getting my tickets sorted, I've stated as such on here several times.
As it's the only date available and the best financial option for myself I was pretty much restricted in my options.
Get tickets and pay on the stupid date or don't get tickets we're my options.

I went with first option, next year I'll go with option C, pay up front, something you're all telling me to do in the clear hope I won't call the dd date stupid next year, because any criticism is forbidden I can see.

Please forgive me if I'm wrong here, I'm not a season ticket holder. But we aren't taking massive amounts of money here are we? People saying they want/need to wait till they get their monthly pay, all for the sake of 20 odd quid isn't it? There must be some poor budgeters out there!

It isn't about poor budgets, it's about a business being sensible with its dd date and lack of options to move said date a few days.

Pretty much everyone who gets paid monthly arranges for all/majority of their direct debits to be paid within a week of them getting their wages.

You can probably count on 1 hand the number of people you personally know who have direct debits after the 10th of the month, if they get paid monthly.
People who get paid weekly can, of course, arrange direct debits to suit their financial requirements, but most people I used to know on weekly pay still had most of their direct debits go out near the beginning of a month.

Yes not everyone's the same, but equally not everyone will be able to put aside x amount a month ready for the 25th.
Now it could be as little as £20-30 a month which is easy enough to do, on the flip side it could be 3 or 4 times, or more, that amount dependant on the number of tickets a family might have.

Sidney1st wrote:It isn't about poor budgets, it's about a business being sensible with its dd date and lack of options to move said date a few days.

Pretty much everyone who gets paid monthly arranges for all/majority of their direct debits to be paid within a week of them getting their wages.

You can probably count on 1 hand the number of people you personally know who have direct debits after the 10th of the month, if they get paid monthly.
People who get paid weekly can, of course, arrange direct debits to suit their financial requirements, but most people I used to know on weekly pay still had most of their direct debits go out near the beginning of a month.

Yes not everyone's the same, but equally not everyone will be able to put aside x amount a month ready for the 25th.
Now it could be as little as £20-30 a month which is easy enough to do, on the flip side it could be 3 or 4 times, or more, that amount dependant on the number of tickets a family might have.

I'm one of the five then I don't care when my dds come out, I have a separate current account for my bills so when I get paid (on the 25th) one dd comes out of my main account and into my bills account.

PaintYorkClaretnBlue wrote:I'm one of the five then I don't care when my dds come out, I have a separate current account for my bills so when I get paid (on the 25th) one dd comes out of my main account and into my bills account.

Although toot paid weekly, I'm one of the other ones then. Both mine & Mrs W wage paid on differing dates but split out to bills & spends accounts. Know exactly where we're upto each month

Christ there are some precious people on here at times.

Sid admits it's benefitted him and his kids and allowed him to spread the payments, he's just making a point that the DD date should be flexible or should be after the last day of the month which would be of benefit to everyone.

It's as though he's come into your house and kicked your TV in for some people on here!

It doesn't affect me as I get paid on the 25th but most of my mates get paid last working day of the month so it's frustrating and I can't see the logic of someone who chose the 25th especially if it wasn't going to be able to be moved.

Some of you get far too defensive sometimes!

My council tax direct debit is taken from my bank account on the 27th each month don"t get a choice just a letter telling me .
Its probably a great deal more than any payment for a season ticket.
Those idiots at Bradford council.

smudge wrote:My council tax direct debit is taken from my bank account on the 27th each month don"t get a choice just a letter telling me .
Its probably a great deal more than any payment for a season ticket.
Those idiots at Bradford council.

Council people generally are idiots from experience

Bloody Nora Sidney you've ruffled a few feathers!
There are some proper sad people on here who take things waaaaaaaaaaaaaay too seriously!

Sidney1st wrote:Yes not everyone's the same, but equally not everyone will be able to put aside x amount a month ready for the 25th.
Now it could be as little as £20-30 a month which is easy enough to do, on the flip side it could be 3 or 4 times, or more, that amount dependant on the number of tickets a family might have.

That's not a financial issue, though - that's a budgetary incompetence issue. There is no reason why someone who can afford the payment on 1st March can't still afford it on 25th March, unless they can't trust themselves not to spend it all. And in that case, it's good to have a small DD so they can practice financial management on the small sums before they go belly up on the large ones!

The point is, Sid, if you think the whole scheme is excellent value and a great help to the fans but you would like the club to consider if it could be made even better, then you should say so. But if you believe it's a scheme designed by idiots, then people are going to disagree. For many people, including apparently yourself, it's helpful.

99% of the scheme is spot on, I've stated that, it's the DD date that isn't.

If it requires someone from outside the club to bring this to the attention to someone inside the club that the date could be an issue........