New seats on sale now in the CFS according to BFC website

(Copied from BFC website)

Over the summer the Ladbrokes Stand at Turf Moor has been through a refurbishment project replacing the wooden seats in the away section with plastic seating. This project has created an extra two blocks (Blocks 13 & 21) in the home end of this stand next to the segregation line that will soon be available, exclusively for 2019/2020 season ticket holders from the Ladbrokes Stand, to move into if they wish.

From Monday 29th July until Wednesday 7th August, 2019/2020 Ladbrokes Stand season ticket holders will be able to contact the ticket office and choose their new seats in these blocks if they wish to transfer.

This process can only be done in person at the ticket office or by calling 01282 446800. If you move you will be required to hand in your current seasoncard which will be replaced by a new one for your new seat. If you are moving seats as a group, the ticket office will require the Clarets numbers for all members of the group.

Please note: If you move to the new section you will not have the option to move back to your old seats as these will be made available for general sale. It is also a requirement for the club to offer 15% of seats in the Ladbrokes Stand to visiting clubs for cup ties, which may result in you not being able to purchase 'your seats' for cup matches at Turf Moor, if seated in these new blocks.

For more details please email ticketoffice@burnleyfc.com

You forgot to copy the last sentence, the one where it mentions that you won't be admitted to those seats unless you are wearing 'Stone Island' clothing!

Get the su closer to the away fans

If it's still the same I don't understand why they left that extra segregation barrier in.

Spijed wrote:You forgot to copy the last sentence, the one where it mentions that you won't be admitted to those seats unless you are wearing 'Stone Island' clothing!

Would there be any chance of me getting to sit there in my Lonsdale gear?

Steve1956 wrote:Would there be any chance of me getting to sit there in my Lonsdale gear?

Dressed like this Steve

Spijed wrote:If it's still the same I don't understand why they left that extra segregation barrier in.

I think that's been explained, it's an area that might be used by away fans.

Spijed wrote:If it's still the same I don't understand why they left that extra segregation barrier in.

Cup ties.

You can see how it works sort of here with new blocks

Do you have to jump over the barrier to get to your seats?

Probably be a gate, and the steward/police line will move accordingly.

MACCA wrote:Probably be a gate, and the steward/police line will move accordingly.

One little gate for 200 fans could be time consuming.

There is a gate at the bottom but the club aren't selling them seats yet.

Quickenthetempo wrote:One little gate for 200 fans could be time consuming.

There is a gate at the bottom but the club aren't selling them seats yet.

The gangways are quite wide in CFS, so might be that wide.
Not sure.

I'm opposite side and not moving, so wont really effect me

MACCA wrote:The gangways are quite wide in CFS, so might be that wide.
Not sure.

I'm opposite side and not moving, so wont really effect me

You’re not moving?

GUTTED!! haha

It'll be good to see at least some Burnley fans behind the goal going mental when the ball goes in. I think the camera will pick up a few of those sat in block 5.

4:20 wrote:It'll be good to see at least some Burnley fans behind the goal going mental when the ball goes in. I think the camera will pick up a few of those sat in block 5.

At this moment in time block 5 will be empty.

Quickenthetempo wrote:At this moment in time block 5 will be empty.

Anyone know why block 5 isn't available?

Wonder if they will leave block 5 exclusively for non season ticket holders, so a game by game basis?

bfccrazy wrote:You’re not moving?

GUTTED!! haha

No, couldn't leave you not sat near your mates when you come scrounging for tickets again next season...

Edit - forgot several posters said I'm not going on next season, let's stick with their story it sounds better

MACCA wrote:No, couldn't leave you not sat near your mates when you come scrounging for tickets again next season...

Edit - forgot several posters said I'm not going on next season, let's stick with their story it sounds better

Speaking of tickets ........

bfccrazy wrote:

Speaking of tickets ........

Been trying to ring the club about switching seats for a better view. OP took text off official website which stated the following .....

"This process can only be done in person at the ticket office or by calling 01282 446800"

As I can't get anyone to answer the phone, I looked at the official website again to check whether there's a time indicated, after 9.30 for example.
Whilst doing this I noticed the Official site now states.....

"This process must be done in person at the ticket office".

No reference to now about calling 01282 446800. I live near Durham, so popping to Turf Moor isnt an option.

Has anyone transferred today, and has anyone done it over the phone?

Barry_Chuckle wrote:Been trying to ring the club about switching seats for a better view. OP took text off official website which stated the following .....

"This process can only be done in person at the ticket office or by calling 01282 446800"

As I can't get anyone to answer the phone, I looked at the official website again to check whether there's a time indicated, after 9.30 for example.
Whilst doing this I noticed the Official site now states.....

"This process must be done in person at the ticket office".

No reference to now about calling 01282 446800. I live near Durham, so popping to Turf Moor isnt an option.

Has anyone transferred today, and has anyone done it over the phone?

Phone lines are no good this morning, and the seats I wanted to change into have gone already - I've been phoning since 9am too. I e-mailed the office and they have told me that I have to pop down to change the seats, for me its a 400 mile trip to pop down. I'm sure I'll get it sorted eventually, but I am a little disappointed that I had been in touch with the ticket office about this issue since the new seats were announced as I have wanted to buy an additional season ticket - moving seats would have been the only option to get all my tickets together, now I'm not sure that I want to buy an additional ticket and to stay where I am - the additional one (u18) would only be used for about half the games anyway.

Rick_Muller wrote:Phone lines are no good this morning, and the seats I wanted to change into have gone already - I've been phoning since 9am too. I e-mailed the office and they have told me that I have to pop down to change the seats, for me its a 400 mile trip to pop down. I'm sure I'll get it sorted eventually, but I am a little disappointed that I had been in touch with the ticket office about this issue since the new seats were announced as I have wanted to buy an additional season ticket - moving seats would have been the only option to get all my tickets together, now I'm not sure that I want to buy an additional ticket and to stay where I am - the additional one (u18) would only be used for about half the games anyway.

Rick, I kept at it and had my call answered eventually. I spoke with a young lad who confirmed to me that I would have to call in person. I explained the mixed message put out on the official website, and the fact I lived a distance away so attendance in person was not an option. He went off and spoke to someone, came back, and sorted my swap to block 13.

Fair play to them for sorting it out for me, but why the mixed messages and whats wrong with conducting a transaction with BFC over the phone in 2019?

Give them a call and explain where you live.

Barry_Chuckle wrote:Rick, I kept at it and had my call answered eventually. I spoke with a young lad who confirmed to me that I would have to call in person. I explained the mixed message put out on the official website, and the fact I lived a distance away so attendance in person was not an option. He went off and spoke to someone, came back, and sorted my swap to block 13.

Fair play to them for sorting it out for me, but why the mixed messages and whats wrong with conducting a transaction with BFC over the phone in 2019?

Give them a call and explain where you live.

Yeah, all sorted now too mate, I’m in block 13 now too, next to the aisle which is good.

Rick_Muller wrote:Yeah, all sorted now too mate, I’m in block 13 now too, next to the aisle which is good.

Next to the aisle like us, makes it easier to nip to the loo and get away after the game.

Glad you got sorted!

Can you move groups of people? Im in Portugal at the moment but there is 12 of us looking to move, as our current seats aren't the best.

mybloodisclaret wrote:Can you move groups of people? Im in Portugal at the moment but there is 12 of us looking to move, as our current seats aren't the best.

I moved 3 if you class that as a group, albeit a rather small one

Rick_Muller wrote:Yeah, all sorted now too mate, I’m in block 13 now too, next to the aisle which is good.

We are end of a row in the JHU very handy for the gents facilities ... can't beat it (except for the constant stream of latecomers and then 10 minutes later they need a wee due to the extra pint they consumed making them latecomers... so its up and down like a brides nightie )

Would I swap it... WOULD I B*&&ERY

Barry_Chuckle wrote:Been trying to ring the club about switching seats for a better view. OP took text off official website which stated the following .....

"This process can only be done in person at the ticket office or by calling 01282 446800"

As I can't get anyone to answer the phone, I looked at the official website again to check whether there's a time indicated, after 9.30 for example.
Whilst doing this I noticed the Official site now states.....

"This process must be done in person at the ticket office".

No reference to now about calling 01282 446800. I live near Durham, so popping to Turf Moor isnt an option.

Has anyone transferred today, and has anyone done it over the phone?

Had the same problem, was going to call this morning but noticed it had changed to in person only, e-mailed the ticket office explaining and they replied in 5 minutes with the number to call, gave them a call and explained being in work out of Burnley I cannot make it in person and they took my two clarets numbers I wanted to move and all sorted on the phone in 5 minutes.

Just need to pop down this weekend with the season cards I have to change them to the new ones.

Also going on theme moves to block 13 next to the aisle, seems to be a lot of weak bladders in the cricket field

claretburns wrote:Had the same problem, was going to call this morning but noticed it had changed to in person only, e-mailed the ticket office explaining and they replied in 5 minutes with the number to call, gave them a call and explained being in work out of Burnley I cannot make it in person and they took my two clarets numbers I wanted to move and all sorted on the phone in 5 minutes.

Just need to pop down this weekend with the season cards I have to change them to the new ones.

Could i ask what email address you used for the ticket office?

claretburns wrote:Also going on theme moves to block 13 next to the aisle, seems to be a lot of weak bladders in the cricket field

No wonder all the complaints about toilets and cold water hope thats not the reason for the wet feet some complain about when leaving the stand

I'm hoping that the person who owns N126 next to me (but has never once actually stood there since we were allowed in the stand) will be moving to the new section as I want that seat for my grandson

mybloodisclaret wrote:Could i ask what email address you used for the ticket office?

ticketoffice at burnleyfc.com

claretburns wrote:ticketoffice at burnleyfc.com

Many thanks.

Mybloodisclaret .....did you have any success.??

I contacted the ticket office via email and they have refused to do it.

They said that what 'claretburns' says is untrue.
Said they need the season card.....I haven't even recieved mine yet.

Had no joy swapping my cricket field seat today, they said I’d misunderstood when I turned up at the ticket office with the wooden one I’d purchased for a few quid the other week.

alboclaret wrote:Mybloodisclaret .....did you have any success.??

I contacted the ticket office via email and they have refused to do it.

They said that what 'claretburns' says is untrue.
Said they need the season card.....I haven't even recieved mine yet.

This is a really frustrating thing about the ticket office and sometimes how some aspects of the club is run. Whether it was a staff member who couldn't be bothered to help or the official policy but it is just bizarre that myself and others have managed to do it over the phone and then they tell you this is untrue.

Barry_Chuckle wrote:Rick, I kept at it and had my call answered eventually. I spoke with a young lad who confirmed to me that I would have to call in person. I explained the mixed message put out on the official website, and the fact I lived a distance away so attendance in person was not an option. He went off and spoke to someone, came back, and sorted my swap to block 13.

Fair play to them for sorting it out for me, but why the mixed messages and whats wrong with conducting a transaction with BFC over the phone in 2019?

Give them a call and explain where you live.

Please can you tell me what number you rang?

claretburns wrote:Had the same problem, was going to call this morning but noticed it had changed to in person only, e-mailed the ticket office explaining and they replied in 5 minutes with the number to call, gave them a call and explained being in work out of Burnley I cannot make it in person and they took my two clarets numbers I wanted to move and all sorted on the phone in 5 minutes.

Just need to pop down this weekend with the season cards I have to change them to the new ones.

Please can you tell me what the number was which they told you to call?

alboclaret wrote:Mybloodisclaret .....did you have any success.??

I contacted the ticket office via email and they have refused to do it.

They said that what 'claretburns' says is untrue.
Said they need the season card.....I haven't even recieved mine yet.

Sorry for delay in replying Albo was waiting until I got back off holiday, (yesterday) to see if new ticket had arrived, but it hasn't.

Leisure wrote:Please can you tell me what number you rang?

I called 01282 446800 (option 2) as advised in the e-mail I received mate

Rick_Muller wrote:I called 01282 446800 (option 2) as advised in the e-mail I received mate

Cheers.

Transfers announced by club:

https://www.burnleyfootballclub.com/new ... bNv7bg7SnI" onclick="window.open(this.href);return false;

Spijed wrote:Transfers announced by club:

https://www.burnleyfootballclub.com/new ... bNv7bg7SnI" onclick="window.open(this.href);return false;

Just not the transfers that we are waiting for

Spijed wrote:Transfers announced by club:

https://www.burnleyfootballclub.com/new ... bNv7bg7SnI" onclick="window.open(this.href);return false;

Should have been sorted weeks ago.

I contacted the ticket office by email just now about N126, got a reply 5 minutes later telling me it hadn't been let go by it's current owner. All very polite and efficient. I can honestly say I have never had any real problem with the ticket office staff in all the 50+ years I have been dealing with them.