Season Ticket Question

[wilks_bfc]

Am I right in thinking that if we have paid in full by direct debit for the 20/21 season then we will automatically be renewed for the 21/22 season in our same seat.?
ps Apologies if this has been answered previously on this thread.

No not automatically. You still need to renew it yourself “paying” for it via the on account option

[martin_p]

Yep. Late March 2020. Happy, certain times. Can’t think of a single reason why people might have been waiting.

The point I’m making is that if people were waiting for some level of certainty before they renewed then they’d have never renewed anyway. So complaining that they didn’t have the opportunity to renew or that the extended earlybird period was ended suddenly is a bit of a red herring.

[Longsidebogs]

No not automatically. You still need to renew it yourself “paying” for it via the on account option

But what if there is no option to renew on my account. Only refund to card?

[martin_p]

But what if there is no option to renew on my account. Only refund to card?

Have you followed the instructions to link your ‘one account’ and ticket account?

[The Enclosure]

No not automatically. You still need to renew it yourself “paying” for it via the on account option

Thanks Wilks sorted,that was straight forward enough.

[wilks_bfc]

Thanks Wilks sorted,that was straight forward enough.

It’s only straight forward if it’s correct

My brothers account is showing a direct debit payment short

[wilks_bfc]

But what if there is no option to renew on my account. Only refund to card?

If linked all correctly these are the option you have at checkout

[Longsidebogs]

Have you followed the instructions to link your ‘one account’ and ticket account?

Yes, that’s all correct. Just no box to renew on account. Only refund. It’s bloody frustrating that the club continue to get simple things wrong.

[Longsidebogs]

If linked all correctly these are the option you have at checkout

So how do you get to that screen from on account?

[wilks_bfc]

So how do you get to that screen from on account?

I got to it through the renew here in this link

https://www.burnleyfootballclub.com/con ... 1-renewals

[Bosscat]

So how do you get to that screen from on account?

Do what I did m8 ... look at the instructions on the web page on my phone and do the renewal on my computer

Just like as said in wilks post above this one

It was easy (ish)

[agreenwood]

The point I’m making is that if people were waiting for some level of certainty before they renewed then they’d have never renewed anyway. So complaining that they didn’t have the opportunity to renew or that the extended earlybird period was ended suddenly is a bit of a red herring.

I don't think that's true. Certainly not for me.

As I said previously, I always wait to the last minute to pay in full for my ticket. Once the club extended the deadline, I wasn't in a rush to pay. I was waiting until they provided clarity on when the new deadline was. In all likelihood, I'd have paid for my 2020/21 season ticket rather than potentially lose my seat, even with all the uncertainty over fans in stadia.

We're going round in circles now, but I think it boils down to this. Some season ticket holders for the 2019/20 season will be paying more for their 2021/22 tickets based on whether or not they paid for an undeliverable service within a window that was extended and then curtailed with no warning. That doesn't sit well with me.

[Longsidebogs]

I got to it through the renew here in this link

https://www.burnleyfootballclub.com/con ... 1-renewals

Cheers. Sorted now!

[Devils_Advocate]

I was waiting until they provided clarity on when the new deadline was. In all likelihood, I'd have paid for my 2020/21 season ticket rather than potentially lose my seat, even with all the uncertainty over fans in stadia.

I’m not renewing my ST until I know there’ll be a season to watch.

If I lose the seat I’ve had for the last 10 years and have to sit somewhere else, then so be it.

[Darthlaw]

We're going round in circles now, but I think it boils down to this. Some season ticket holders for the 2019/20 season will be paying more for their 2021/22 tickets based on whether or not they paid for an undeliverable service within a window that was extended and then curtailed with no warning. That doesn't sit well with me.

It's fairly simplistic:
What exactly did the club communicate? "Sit tight, the price freeze is extended for the foreseeable."
What did they not communicate? "The price freeze is ending, you need to pay now!"

Would some have renewed had they known the early bird period was ending? Possibly, possibly not.
Would some have renewed had they known it guaranteed a price freeze on their next ST, whenever that may be? Possibly, possibly not.

What is certain - The clubs definition of 'the foreseeable' will see some fans losing out (at this point).

As I've said previously, the ill feeling caused by this surely cannot be worth the financial gain.

[martin_p]

It's fairly simplistic:
What exactly did the club communicate? "Sit tight, the price freeze is extended for the foreseeable."
What did they not communicate? "The price freeze is ending, you need to pay now!"

Would some have renewed had they known the early bird period was ending? Possibly, possibly not.
Would some have renewed had they known it guaranteed a price freeze on their next ST, whenever that may be? Possibly, possibly not.

What is certain - The clubs definition of 'the foreseeable' will see some fans losing out (at this point).

As I've said previously, the ill feeling caused by this surely cannot be worth the financial gain.

Everyone’s definition of foreseeable future has had to change (shorten) in the last 13 months and no one was guaranteed a frozen price until well after the season had started (October I think) and they wouldn’t have been selling season tickets then anyway.

[Darthlaw]

Everyone’s definition of foreseeable future has had to change (shorten) in the last 13 months and no one was guaranteed a frozen price until we’ll after the season had started (October I think) and they wouldn’t have been selling season tickets then anyway.

Then communicate that.

Is it really that difficult to say 'On the 24th March we stated frozen prices will now be extended beyond the end date of 31st March, and would remain open for the foreseeable future. That period ends on XXXXXX so to guarantee the frozen price you must purchase by that date'

Doesn't seem like rocket science to me and offers clarity. Leaving terms like foreseeable future (BFC's language) open to interpretation seems mental, to me. Putting the offer out of a sale period 'for the foreseeable future' before withdrawing it without warning, is borderline deceitful.

[martin_p]

Then communicate that. Is it really that difficult to say 'in March we stated frozen prices will now be extended beyond the end date of 31st March, and will remain open for the foreseeable future, that period ends on XXXXXX so to guarantee the frozen price purchase by that date'

Doesn't seem like rocket science to me and offers clarity.

But they’d given a firm date, 31st March, but then a global pandemic came along and firm dates and plans became a thing of the past. Those who’d made plans to pay on 31st March had the opportunity to do so.

[Darthlaw]

But they’d given a firm date, 31st March, but then a global pandemic came along and firm dates and plans became a thing of the past. Those who’d made plans to pay on 31st March had the opportunity to do so.

Just checking you're aware of the full facts because it seems you're struggling with this.

The firm date WAS the 31st and was communicated to fans.

On the 24th the club said on their website'the earlybird deadline for 2020/2021 frozen prices will now be extended beyond the end date of 31st March, and will remain open for the foreseeable future'.

The club then took tickets off sale without warning or communication at a (currently undetermined) future date.

[martin_p]

Just checking you're aware of the full facts because it seems you're struggling with this.

The firm date WAS the 31st and was communicated to fans.

On the 24th the club said on their website'the earlybird deadline for 2020/2021 frozen prices will now be extended beyond the end date of 31st March, and will remain open for the foreseeable future'.

The club then took tickets off sale without warning or communication at a (currently undetermined) future date.

I’m not struggling with anything. The facts are that ‘last minute payers’ had ample opportunity to pay. If you’d planned to pay on 31st March why not just do that.

[Darthlaw]

I’m not struggling with anything. The facts are that ‘last minute payers’ had ample opportunity to pay. If you’d planned to pay on 31st March why not just do that.

Because you didnt have to. The club said the deadline had been extended. Why pay for something you don't have to? I prefer my money in my account as probably many 'last minute payers' do.

Why do you have an issue with 'last minute payers' How early do you pay your bills and to what advantage?

[Dy1geo]

A quick question on the renewal,

We have 2 Adults and U22 in Bob Lord, it’s showing all three named prior to checkout and total cost of £1138 yet after I pressed On account it showed £683 balance against me and £455 against the other adult with the U22 not named. If I select this reward do I have to put £455 in the box or just leave it blank. I don’t want an issue around the U22 ticket.

[bfcjg]

Am I right in thinking that if we have paid in full by direct debit for the 20/21 season then we will automatically be renewed for the 21/22 season in our same seat.?
ps Apologies if this has been answered previously on this thread.

That is my query I have lost the will to live TBH trying to get someone at the club to respond to a simple request of where is my money please.

[wilks_bfc]

A quick question on the renewal,

We have 2 Adults and U22 in Bob Lord, it’s showing all three named prior to checkout and total cost of £1138 yet after I pressed On account it showed £683 balance against me and £455 against the other adult with the U22 not named. If I select this reward do I have to put £455 in the box or just leave it blank. I don’t want an issue around the U22 ticket.

I wondered this as well. I think you put the amount in yours and check the box for the others.
I’ve not done it yet as our amount we have in credit is incorrect and need to get it sorted

[ClaretAL]

I tried speaking to the tickets office since Monday but no luck or call back. In desperation I picked option 0 and got through to Veronica who is fantastic as we all know, but she said the amount of calls and emails in to the ticket office could mean days/weeks before they get back to you.

[martin_p]

Because you didnt have to. The club said the deadline had been extended. Why pay for something you don't have to? I prefer my money in my account as probably many 'last minute payers' do.

Why do you have an issue with 'last minute payers' How early do you pay your bills and to what advantage?

To budget! If you can just find £455 at the drop of a hat then good for you.

[Dy1geo]

I wondered this as well. I think you put the amount in yours and check the box for the others.
I’ve not done it yet as our amount we have in credit is incorrect and need to get it sorted

I put £455 against mine and £455 against the other adult and it has now left £228 in my Account which is for the U22 ticket but I have no way of renewing it. I guess I will have to wait until ticket office opens to sort it out.

[wilks_bfc]

I put £455 against mine and £455 against the other adult and it has now left £228 in my Account which is for the U22 ticket but I have no way of renewing it. I guess I will have to wait until ticket office opens to sort it out.

I only have an apply amount entry box against mine.
The others have a check box for “select this reward”

[Steve-Harpers-perm]

That is my query I have lost the will to live TBH trying to get someone at the club to respond to a simple request of where is my money please.

Read the instructions they’ve published and it is really simple. Your money from your direct debits is held ‘on account’.

[Dy1geo]

I only have an apply amount entry box against mine.
The others have a check box for “select this reward”

The U22 never came up as an option to “select this reward” even though he appeared in the checkout. Just lucky I didn’t wait until last minute to renew and I can hopefully sort it out quickly.

[Cheshireclaret]

Just to offer an alternative view, I logged in this evening and knew that I had missed a payment at some point because I forgot to transfer money into the joint account.

It took me less than 10 minutes to log in, add my 10 year old son to my family and friends, put both tickets in the basket (his being 1p), apply the on account, pay the balance with a debit card and wait for the confirmation email.

I thought it was a fantastic system and I’m an IT idiot. According to the kids anyway.

[Darthlaw]

To budget! If you can just find £455 at the drop of a hat then good for you.

How strange to assume someone ‘just finds’ £455 because they choose to pay it when it’s due, rather than massively early.

You do understand that it’s possible to budget to pay bills when they are due? Even more so, to leave the money in your account rather then theirs, particularly when they inform you there is no issue in doing so.

If your council tax is due in April, do you pay it in February ‘to budget’?

BFC asked for money on the 31st March for an entertainment product.
They extended the deadline when they did not know what product they could supply, but offered to maintain the original offer, fair play.

Your rationale that ‘you should have paid it by March 31st anyway’ is just plain bizarre.

[Leisure]

Just to offer an alternative view, I logged in this evening and knew that I had missed a payment at some point because I forgot to transfer money into the joint account.

It took me less than 10 minutes to log in, add my 10 year old son to my family and friends, put both tickets in the basket (his being 1p), apply the on account, pay the balance with a debit card and wait for the confirmation email.

I thought it was a fantastic system and I’m an IT idiot. According to the kids anyway.

So are you saying that you actually hadn't made 12 DD payments?

[Burnleyareback2]

Quick question, paid upfront for the season tickets last year and I easily renewed today with the money on my account.

I didn’t touch the refund from the remaining games of last season. I have no idea where that money/ credit has gone. Any ideas?

[Cheshireclaret]

So are you saying that you actually hadn't made 12 DD payments?

Yep. I’d made 11. I was able to pay the ‘12th’ as part of the renewal process. Easy.

[Leisure]

Quick question, paid upfront for the season tickets last year and I easily renewed today with the money on my account.

I didn’t touch the refund from the remaining games of last season. I have no idea where that money/ credit has gone. Any ideas?

It’s on your Team card. You need to ask the club either for a refund (if they'll allow that) or transferred to your account (you could then use it for future ticket purchases for cup games).

[Burnleyareback2]

It’s on your Team card. You need to ask the club either for a refund (if they'll allow that) or transferred to your account (you could then use it for future ticket purchases for cup games).

Thanks for the help!

[dsr]

I’m not struggling with anything. The facts are that ‘last minute payers’ had ample opportunity to pay. If you’d planned to pay on 31st March why not just do that.

Honestly, if you can't think of anything that happened between 16th and 31st March last year that might have made someone think twice about parting with £455 (especially when they were told the deadline was extended) - then you weren't paying attention.

[Grumps]

Honestly, if you can't think of anything that happened between 16th and 31st March last year that might have made someone think twice about parting with £455 (especially when they were told the deadline was extended) - then you weren't paying attention.

If someone didn't buy a season ticket because of what was going on between 16th March and the 31st March, and the uncertainty around it, then things only got worse after March, so if that was their mindset for not buying a ticket, then at no time since March 2020 would they have bought a ticket, and wouldn't be buying one for this season now.

[onewillieirvine]

Hi Leisure, With regard to the question posed by BAB2, is there any way of viewing what monies are on your team card? I can't see a route to that but maybe I'm just missing something, more likely ! Cheers

[Darthlaw]

Hi Leisure, With regard to the question posed by BAB2, is there any way of viewing what monies are on your team card? I can't see a route to that but maybe I'm just missing something, more likely ! Cheers

Www.myteamcard.co.uk

You might need to register your card but you can view your balance there.

[onewillieirvine]

Thanks Darthlaw, much appreciated, I'm surprised it's not available via our website but then again maybe I'm not

[Sean Dyche's Watch]

Now that all payments via monthly direct debit for my 21/22 season ticket have been made, should I now be cancelling the direct debit, or should I just leave it in place for when payments resume in April 2022 for my 22/23 season ticket?

[Leisure]

If someone didn't buy a season ticket because of what was going on between 16th March and the 31st March, and the uncertainty around it, then things only got worse after March, so if that was their mindset for not buying a ticket, then at no time since March 2020 would they have bought a ticket, and wouldn't be buying one for this season now.

You continually don't seem to want to understand/accept that if the deadline had been the 31st March they would have had to decide by then but as the deadline was extended, then quite reasonably they decided to wait as long as possible before deciding to purchase and they would have had to do this once the end date of the extended period was announced by the club BUT THEY DIDN'T GIVE PEOPLE A CHANCE TO MAKE THAT DECISION AS THEY CLOSED THE PERIOD WITH NO NOTICE.

[Leisure]

Now that all payments via monthly direct debit for my 21/22 season ticket have been made, should I now be cancelling the direct debit, or should I just leave it in place for when payments resume in April 2022 for my 22/23 season ticket?

As the club haven't stated that you need to cancel it then I presume that it's not necessary but I've just emailed them for confirmation of this. Will post again once I receive a reply.

[Leisure]

For anyone still having difficulty renewing -

If you are finding that you are logged in and still can't renew your season ticket. Check that you have linked the correct account. When on the ticketing website it will show your name and the Clarets number of the account that is linked. If this incorrect, follow the instructions on how to unlink your ticketing account, and then link the correct one.

If it is the correct Clarets number and you are logged in please email ticketoffice@burnleyfc.com

If you are still having issues logging in and followed the above guide in full then email website@burnleyfc.com with screenshots and as much information as possible about your issue.

Here is a screenshot showing linked accounts in the top right corner:

https://media-cdn.incrowdsports.com/678 ... d888b2.png

[Grumps]

You continually don't seem to want to understand/accept that if the deadline had been the 31st March they would have had to decide by then but as the deadline was extended, then quite reasonably they decided to wait as long as possible before deciding to purchase and they would have had to do this once the end date of the extended period was announced by the club BUT THEY DIDN'T GIVE PEOPLE A CHANCE TO MAKE THAT DECISION AS THEY CLOSED THE PERIOD WITH NO NOTICE.

No need to shout.. What you fail to grasp, and read my post again if you need to..... But the ones (not everyone) who didn't renew because they were unsure how the pandemic would pan out, or wouldn't renew because of how the world was, wouldn't have renewed whenever the end date was, so it's irrelevant that the club didn't announce the date

Those that were hanging on to their money for as long as they could are a different argument, and not the ones I was referring to in the post you took objection to.

[Leisure]

No need to shout.. What you fail to grasp, and read my post again if you need to..... But the ones (not everyone) who didn't renew because they were unsure how the pandemic would pan out, or wouldn't renew because of how the world was, wouldn't have renewed whenever the end date was, so it's irrelevant that the club didn't announce the date

Those that were hanging on to their money for as long as they could are a different argument, and not the ones I was referring to in the post you took objection to.

But the ones who weren't going to renew anyway are not the ones airing their grievances on here, it's the ones who were going to but we're deprived of that by the abrupt curtailing of the sales period.

[Claretitus]

Fail to see why anyone would struggle to renew using the link. If, like me you had paid up by direct debit for 20/21, your money is held “on account”. So, follow the link to renew, and as per the screenshot higher up, tick the “on account” option. The next screen shows your on account balance as nil, and your payment as (£455) in my case, - job done. Took 2 mins. Can’t see how BFC could have made in any easier IMHO.

[Grumps]

But the ones who weren't going to renew anyway are not the ones airing their grievances on here, it's the ones who were going to but we're deprived of that by the abrupt curtailing of the sales period.

There are ones on here, saying they didn't renew before 31st March because they didn't know what was going to happen with the pandemic, that's what I, and others a few pages back were arguing against....