Season Ticket Question

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JR1882
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Season Ticket Question

Post by JR1882 » Mon Mar 22, 2021 7:25 am

Am I right in thinking that March is the final payment for those of us who carried on paying by DD? Or is it April?

Many Thanks!

beddie
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Re: Season Ticket Question

Post by beddie » Mon Mar 22, 2021 7:34 am

As far as I know It's the 25th March for the final payment.

Spike
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Re: Season Ticket Question

Post by Spike » Mon Mar 22, 2021 8:47 am

The Club is far too quiet on this subject for my liking!

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 8:52 am

JR1882 wrote:
Mon Mar 22, 2021 7:25 am
Am I right in thinking that March is the final payment for those of us who carried on paying by DD? Or is it April?

Many Thanks!

Yes and then nothing to pay for next season's ticket.

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 8:53 am

Spike wrote:
Mon Mar 22, 2021 8:47 am
The Club is far too quiet on this subject for my liking!
The club announced this in October. You can find details on the club website in either the Ticketing or News sections.

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Re: Season Ticket Question

Post by corporal jones » Mon Mar 22, 2021 9:33 am

Leisure wrote:
Mon Mar 22, 2021 8:53 am
The club announced this in October. You can find details on the club website in either the Ticketing or News sections.
Dont come on here with your logical actual facts when you are clearly supposed to blurt out any old **** when it suits.
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Re: Season Ticket Question

Post by Dy1geo » Mon Mar 22, 2021 9:34 am

Leisure wrote:
Mon Mar 22, 2021 8:53 am
The club announced this in October. You can find details on the club website in either the Ticketing or News sections.
I have read it but it doesn’t say anything about what is happening April onwards, can we assume their will be no Direct Debit deduction in April and payments for 22/23 Season Ticket will restart April 2022 if the club do continue with that option?

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 9:47 am

More detailed information on rolling your season ticket payments over to 2021/2022, https://www.burnleyfootballclub.com/con ... nds-update
Last edited by Leisure on Mon Mar 22, 2021 9:51 am, edited 1 time in total.

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 9:49 am

Dy1geo wrote:
Mon Mar 22, 2021 9:34 am
I have read it but it doesn’t say anything about what is happening April onwards, can we assume their will be no Direct Debit deduction in April and payments for 22/23 Season Ticket will restart April 2022 if the club do continue with that option?
There will be no DD payments taken after April for 12 months and nothing more to pay for season 21/22.

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Re: Season Ticket Question

Post by Dy1geo » Mon Mar 22, 2021 10:05 am

Leisure wrote:
Mon Mar 22, 2021 9:49 am
There will be no DD payments taken after April for 12 months and nothing more to pay for season 21/22.
Thanks for that I just hope the club restart the Direct Debit option next April and don’t abandon that option

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 10:11 am

Dy1geo wrote:
Mon Mar 22, 2021 10:05 am
Thanks for that I just hope the club restart the Direct Debit option next April and don’t abandon that option
The DD option or some kind of instalment payment option are under consideration by the club. On behalf of the Burnley FC Supporters Group I have been in contact with the club to state how vital it is for fans to have a DD option. Hopefully common sense will prevail.
Last edited by Leisure on Mon Mar 22, 2021 5:43 pm, edited 1 time in total.

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Re: Season Ticket Question

Post by wilks_bfc » Mon Mar 22, 2021 10:38 am

Leisure wrote:
Mon Mar 22, 2021 10:11 am
The DD option or some kind of instalment payment option are under consideration by the club. On behalf of the Burnley FC Supporters Group I have been in contact with the club to state how vital it us for fans to have a DD option. Hopefully common sense will prevail.
You would like to think common sense would prevail, however, if they do decide to abandon the DD option, I hope that they announce it before the 2021/22 season starts.
That way people have the opportunity to start saving towards it, maybe by using the payments that they were making for this years ticket that are being stopped for next years

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 11:01 am

wilks_bfc wrote:
Mon Mar 22, 2021 10:38 am
You would like to think common sense would prevail, however, if they do decide to abandon the DD option, I hope that they announce it before the 2021/22 season starts.
That way people have the opportunity to start saving towards it, maybe by using the payments that they were making for this years ticket that are being stopped for next years
Agree. This is the latest info that I've had from the club -

The Club recognises the need to update supporters on what needs to be done to renew season ticket / seats and to be clear for those wishing to take a refund how to do so. We are just finalising the set up of the options a supporter can take with clear instructions and deadlines. We want supporters to be able to make their decision fully informed and ‘simply’ once this info is released.

I’d advise all supporters they ensure they can access their online accounts by looking at the website articles on official website or contact the ticket office (01282 446800 option 2 or 3) about account access so they can take action quickly if they want too once we release the info.
Last edited by Leisure on Mon Mar 22, 2021 11:47 am, edited 1 time in total.

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Re: Season Ticket Question

Post by Rileybobs » Mon Mar 22, 2021 11:10 am

I doubt very much that the direct debit option will be scrapped considering how popular it seems to be. I can understand why the club haven't made a commitment to something that is more than 12 months away though.

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 11:27 am

Rileybobs wrote:
Mon Mar 22, 2021 11:10 am
I doubt very much that the direct debit option will be scrapped considering how popular it seems to be. I can understand why the club haven't made a commitment to something that is more than 12 months away though.
But it's only 12 months away for existing ST holders. For those who want to purchase a ST for the 21/22 season (people who don't have a ST at present), it's an imminent issue, as normally the 1st DD payment would be next month.

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Re: Season Ticket Question

Post by Rileybobs » Mon Mar 22, 2021 11:29 am

Leisure wrote:
Mon Mar 22, 2021 11:27 am
But it's only 12 months away for existing ST holders. For those who want to purchase a ST for the 21/22 season (people who don't have a ST at present), it's an imminent issue, as normally the 1st DD payment would be next month.
Ah gotcha. I’d expect details for new season tickets to be announced in the next few weeks. It’s around this time most seasons isn’t it?

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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 11:44 am

Rileybobs wrote:
Mon Mar 22, 2021 11:29 am
Ah gotcha. I’d expect details for new season tickets to be announced in the next few weeks. It’s around this time most seasons isn’t it?
ST prices and Early Bird deadline are usually announced well before now but obviously this is not a normal situation.

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Re: Season Ticket Question

Post by wilks_bfc » Mon Mar 22, 2021 11:45 am

Rileybobs wrote:
Mon Mar 22, 2021 11:29 am
Ah gotcha. I’d expect details for new season tickets to be announced in the next few weeks. It’s around this time most seasons isn’t it?
It’s usually sooner as the “early bird” deadline is generally the end of March
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Re: Season Ticket Question

Post by beddie » Mon Mar 22, 2021 12:28 pm

Well done Leisure and the BFC Supporters group for putting this forward, the option of paying by DD really is helpful to a lot of supporters, let's hope they will allow it to continue.
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Re: Season Ticket Question

Post by Spike » Mon Mar 22, 2021 10:17 pm

Even more disturbing that the Direct Debit option is even been discussed
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Re: Season Ticket Question

Post by Leisure » Mon Mar 22, 2021 10:49 pm

Spike wrote:
Mon Mar 22, 2021 10:17 pm
Even more disturbing that the Direct Debit option is even been discussed
The club did state in October (?) that there was no guarantee that there would be a DD option for the coming season for new purchases. But even if there is going to be a DD option, with the details for next year's season tickets still not having been released, it's very doubtful that arrangements could now be put in place for a first DD payment to be taken in April. Hopefully the club will release details soon on what the purchase options are going to be and if there is going to be an Early Bird period.

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Re: Season Ticket Question

Post by Sean Dyche's Watch » Tue Mar 23, 2021 5:19 am

I don't believe that the club is even seriously considering not having a direct debit option available.

It is my view that the club mentioned this possibility in a recent article on their website in a bid to encourage current season ticket holders to keep paying their instalments and to discourage current season ticket holders who have paid up front from claiming a refund. Both scenarios keeps money within the club.

The club have also added into the mix that current prices cannot be guaranteed, just in case anyone was still unsure about whether to continue with monthly instalments or claim a refund. That comment from the club would surely (again, in my view) have been successful in persuading a few more current season ticket holders to continue with monthly instalments or not claim a refund.

For what valid reason would the club not continue to have a direct debit option available?

Even if interest free instalments were not available, and some kind of 'pay over time' scheme with interest added on was reintroduced by the club, this would still be by direct debit. The club have even acknowledged themselves that direct debit is the most popular option for season ticket holders. If that is the case, why would the powers that be at the club be seriously considering removing that option.

In my view this is scaremongering by the club, which is disgusting behaviour in these uncertain and anxious times. There's already enough uncertainty and anxiety going on in people's lives, why have the club chosen to add to it?
Last edited by Sean Dyche's Watch on Tue Mar 23, 2021 6:29 am, edited 2 times in total.

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Re: Season Ticket Question

Post by Sean Dyche's Watch » Tue Mar 23, 2021 5:20 am

[quote=Leisure post_id=1529702 time=1616403232 user_id=69]
The club announced this in October. You can find details on the club website in either the Ticketing or News sections.
[/quote]

The club haven't said anything about what happens with direct debit payments beyond this month.

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Re: Season Ticket Question

Post by Claret Till I Die » Tue Mar 23, 2021 7:09 am

I tweeted the club yesterday morning and waited all day for a reply. Despite putting out various tweets during the day they only responded when I retweeted and added Alan Pace. Unfortunately there does seem to be form for this when they don't want to answer questions.

Below is their response:-
Screenshot_20210323-070159_Twitter.jpg
Screenshot_20210323-070159_Twitter.jpg (1.2 MiB) Viewed 5906 times

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Re: Season Ticket Question

Post by Rileybobs » Tue Mar 23, 2021 7:27 am

Surely you can all wait patiently for a few weeks before details are announced about next season, which doesn’t commence for 5 months. I’m not sure if you’ve noticed but there is quite a lot of uncertainty around generally at the moment.
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Re: Season Ticket Question

Post by Claret Till I Die » Tue Mar 23, 2021 7:30 am

Rileybobs wrote:
Tue Mar 23, 2021 7:27 am
Surely you can all wait patiently for a few weeks before details are announced about next season, which doesn’t commence for 5 months. I’m not sure if you’ve noticed but there is quite a lot of uncertainty around generally at the moment.
I feel that I have waited patiently and wanted confirmation that my DD wouldn't be coming out again next month. Unfortunately they wouldn't answer that

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Re: Season Ticket Question

Post by Rileybobs » Tue Mar 23, 2021 7:36 am

Claret Till I Die wrote:
Tue Mar 23, 2021 7:30 am
I feel that I have waited patiently and wanted confirmation that my DD wouldn't be coming out again next month. Unfortunately they wouldn't answer that
I thought it had already been established that your last direct debit payment would be in March?
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Re: Season Ticket Question

Post by Claret Till I Die » Tue Mar 23, 2021 7:41 am

Rileybobs wrote:
Tue Mar 23, 2021 7:36 am
I thought it had already been established that your last direct debit payment would be in March?
Where ?

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Re: Season Ticket Question

Post by Rileybobs » Tue Mar 23, 2021 7:53 am

Claret Till I Die wrote:
Tue Mar 23, 2021 7:41 am
Where ?
Why would a direct debit continue to come out when you have paid in full for the product/service?

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Re: Season Ticket Question

Post by wilks_bfc » Tue Mar 23, 2021 8:01 am

Rileybobs wrote:
Tue Mar 23, 2021 7:53 am
Why would a direct debit continue to come out when you have paid in full for the product/service?

I’ve got to admit, I too am under the impression that the DD would stop, however re-reading the release from the club it doesn’t specifically say that they will be stopped, just that nothing extra to pay for the 2021/2022 season.
In summary, any monies paid for your 2020/2021 season ticket (or if you continue to complete your direct debit payments) will be held on your account and will automatically guarantee your seat for the 2021/2022 season with nothing extra to pay.
I know it seems obvious that they will/should stop but we all know that unless things are confirmed people will always have those concerns

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Re: Season Ticket Question

Post by Leisure » Tue Mar 23, 2021 9:28 am

Sean Dyche's Watch wrote:
Tue Mar 23, 2021 5:20 am


The club haven't said anything about what happens with direct debit payments beyond this month.
They stated that no further payments would be taken for the next 12 months. Nothing further to pay means exactly that.
Last edited by Leisure on Tue Mar 23, 2021 9:32 am, edited 1 time in total.

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Re: Season Ticket Question

Post by Leisure » Tue Mar 23, 2021 9:30 am

Claret Till I Die wrote:
Tue Mar 23, 2021 7:30 am
I feel that I have waited patiently and wanted confirmation that my DD wouldn't be coming out again next month. Unfortunately they wouldn't answer that
It won't be taken out for the next 12 months.

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Re: Season Ticket Question

Post by Claret Till I Die » Tue Mar 23, 2021 9:50 am

Leisure wrote:
Tue Mar 23, 2021 9:30 am
It won't be taken out for the next 12 months.
With all due respect Pete, it's OK for anybody to make that statement but until the club say it, it means nothing.
Communication is still an issue with the club and media team in particular so why not just state that yesterday instead of saying wait for the next statement of which we don't know when it will be ?

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Re: Season Ticket Question

Post by Leisure » Tue Mar 23, 2021 10:10 am

Claret Till I Die wrote:
Tue Mar 23, 2021 9:50 am
With all due respect Pete, it's OK for anybody to make that statement but until the club say it, it means nothing.
Communication is still an issue with the club and media team in particular so why not just state that yesterday instead of saying wait for the next statement of which we don't know when it will be ?
Hi Pal - hope that you're keeping well? The club have already stated in October the following - 'any monies paid for your 2020/21 season ticket (or if you continue to complete your Direct Debit payments) will be held on your account and will automatically guarantee your seat for the 2021/22 season, with nothing extra to pay'. Now whilst that doesn't state in black and white that you will have no DD payments to make after this month's, it's obvious that's what it means. I fully agree that the club need to be more helpful but hopefully a statement/information will be put out soon.

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Re: Season Ticket Question

Post by TommyPicks » Tue Mar 23, 2021 10:13 am

Just checked my "OnAccount" balance as I never requested a refund of the Direct Debits for this season's ST. It shows a balance of £265. I may be being a bit slow here but surely that's no where near enough the full price of the ST, yet from reading these comments no further direct debits are being taken?

If the final direct debit payment has been taken, would you not expect this "OnAccount" balance to be higher, and close to the full price of the ST for this season?

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Re: Season Ticket Question

Post by claretonthecoast1882 » Tue Mar 23, 2021 10:21 am

TommyPicks wrote:
Tue Mar 23, 2021 10:13 am
Just checked my "OnAccount" balance as I never requested a refund of the Direct Debits for this season's ST. It shows a balance of £265. I may be being a bit slow here but surely that's no where near enough the full price of the ST, yet from reading these comments no further direct debits are being taken?

If the final direct debit payment has been taken, would you not expect this "OnAccount" balance to be higher, and close to the full price of the ST for this season?

Final payment is this Thursday

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Re: Season Ticket Question

Post by Leisure » Tue Mar 23, 2021 10:35 am

TommyPicks wrote:
Tue Mar 23, 2021 10:13 am
Just checked my "OnAccount" balance as I never requested a refund of the Direct Debits for this season's ST. It shows a balance of £265. I may be being a bit slow here but surely that's no where near enough the full price of the ST, yet from reading these comments no further direct debits are being taken?

If the final direct debit payment has been taken, would you not expect this "OnAccount" balance to be higher, and close to the full price of the ST for this season?
The accounts have still to be updated to then reflect the full amount which people have paid by DD. They'll be updated after the final DD payment has been taken.

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Re: Season Ticket Question

Post by TommyPicks » Tue Mar 23, 2021 10:59 am

Thanks Leisure, makes more sense!

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Re: Season Ticket Question

Post by wilks_bfc » Tue Mar 23, 2021 11:06 am

TommyPicks wrote:
Tue Mar 23, 2021 10:13 am
Just checked my "OnAccount" balance as I never requested a refund of the Direct Debits for this season's ST. It shows a balance of £265. I may be being a bit slow here but surely that's no where near enough the full price of the ST, yet from reading these comments no further direct debits are being taken?

If the final direct debit payment has been taken, would you not expect this "OnAccount" balance to be higher, and close to the full price of the ST for this season?
There was a post from Tony on another thread a while back bout the “On Account” only showing balance for 7months of payments

I’ve just rechecked and still the same

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Re: Season Ticket Question

Post by JTClaret » Tue Mar 23, 2021 11:39 am

I agree it could be clearer that the last payment would be in March/April and nothing further would be taken for 12 months.
The issue is that I, and by the sounds of it a few others, would be disappointed but not entirely surprised if they continued to take money out.

I'm lucky I'm not overly concerned. The only question I have is because my son goes from U10 to U12 next season, so I've no idea how that will work. Although the prices haven't been set/released either way, so I guess I'll cross that bridge when I come to it as he'd be renewing whether an U10 or U12.

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Re: Season Ticket Question

Post by Leisure » Tue Mar 23, 2021 12:00 pm

JTClaret wrote:
Tue Mar 23, 2021 11:39 am
I agree it could be clearer that the last payment would be in March/April and nothing further would be taken for 12 months.
The issue is that I, and by the sounds of it a few others, would be disappointed but not entirely surprised if they continued to take money out.

I'm lucky I'm not overly concerned. The only question I have is because my son goes from U10 to U12 next season, so I've no idea how that will work. Although the prices haven't been set/released either way, so I guess I'll cross that bridge when I come to it as he'd be renewing whether an U10 or U12.
Presumably you'll use whatever amount is on his account and just pay the difference.

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Re: Season Ticket Question

Post by JTClaret » Tue Mar 23, 2021 3:29 pm

Leisure wrote:
Tue Mar 23, 2021 12:00 pm
Presumably you'll use whatever amount is on his account and just pay the difference.
I would imagine so. 7 years of frozen season ticket prices, including free for U10s, I not going to kick up a fuss.
I think the thing we all need to bear in mind is that if Covid keeps on hanging around for longer than we hope and expect and the club have made plans early, then everybody gets annoyed - again.

It makes me wonder if the press conferences should have a 5 minute update for non-footballing topics. Ongoing work, community good news stories and any questions that may need to be answered whether from the journos or regular twitter questions. To the Premier League and worldwide football world it's useless information, but as a fan you couldn't complain about a lack of communication. Even if the news was 'sorry, no news'.

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Re: Season Ticket Question

Post by ClaretTony » Tue Mar 23, 2021 3:34 pm

wilks_bfc wrote:
Tue Mar 23, 2021 11:06 am
There was a post from Tony on another thread a while back bout the “On Account” only showing balance for 7months of payments

I’ve just rechecked and still the same
They are going to update it after the final direct debit payments which are this week. But I’m reliably informed that the correct amounts are in the accounts.
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Re: Season Ticket Question

Post by clarets1978 » Tue Mar 23, 2021 3:36 pm

Should be pointed out that the seaon ticket prices being frozen for 7 years is a bit of a myth. We got less games when we got promoted to the premier league so technically, amount per match, the tickets were increased.... but that said they are still cheap, a north end friend of mine complains about what we pay compared to him

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Re: Season Ticket Question

Post by ClaretTony » Tue Mar 23, 2021 3:36 pm

JTClaret wrote:
Tue Mar 23, 2021 11:39 am
I agree it could be clearer that the last payment would be in March/April and nothing further would be taken for 12 months.
The issue is that I, and by the sounds of it a few others, would be disappointed but not entirely surprised if they continued to take money out.

I'm lucky I'm not overly concerned. The only question I have is because my son goes from U10 to U12 next season, so I've no idea how that will work. Although the prices haven't been set/released either way, so I guess I'll cross that bridge when I come to it as he'd be renewing whether an U10 or U12.
They are not taking out direct debit payments after this week.

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Re: Season Ticket Question

Post by JTClaret » Tue Mar 23, 2021 3:56 pm

ClaretTony wrote:
Tue Mar 23, 2021 3:36 pm
They are not taking out direct debit payments after this week.
Cool. Where abouts has it said that. I trust that to be the case... but wouldn't have known but for Leisure (and yourself) replying. I just feel I must be looking in the wrong places.

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Re: Season Ticket Question

Post by JTClaret » Tue Mar 23, 2021 4:08 pm

clarets1978 wrote:
Tue Mar 23, 2021 3:36 pm
Should be pointed out that the seaon ticket prices being frozen for 7 years is a bit of a myth. We got less games when we got promoted to the premier league so technically, amount per match, the tickets were increased.... but that said they are still cheap, a north end friend of mine complains about what we pay compared to him
I suppose it depends on how you look at the value of the ticket. As a ticket which covers every game of the season, it's frozen. Anyone would think you've had a year home schooling and doing algebra to work out how much each game costs :lol:
It wouldn't surprise me if there is a big jump in cost next season.

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Re: Season Ticket Question

Post by ClaretTony » Tue Mar 23, 2021 4:11 pm

JTClaret wrote:
Tue Mar 23, 2021 3:56 pm
Cool. Where abouts has it said that. I trust that to be the case... but wouldn't have known but for Leisure (and yourself) replying. I just feel I must be looking in the wrong places.
It doesn't say it anywhere unfortunately. It's something I've asked about personally but Leisure has done a brilliant job on behalf of Burnley FC Supporters Groups gathering as much ticket info as possible.
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Re: Season Ticket Question

Post by Leisure » Tue Mar 23, 2021 4:40 pm

ClaretTony wrote:
Tue Mar 23, 2021 4:11 pm
It doesn't say it anywhere unfortunately. It's something I've asked about personally but Leisure has done a brilliant job on behalf of Burnley FC Supporters Groups gathering as much ticket info as possible.
Whilst nowhere on the club website does it actually say 'no further DD payments will be taken after the March payment', in the article released by the club on 31st October it does say 'any monies paid for your 2020/2021 season ticket (or if you continue to complete your Direct Debit payment) will be held on your account and will automatically guarantee your seat for the 2021/2022 season, with nothing extra to pay'.

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Re: Season Ticket Question

Post by Leisure » Tue Mar 23, 2021 5:27 pm

JTClaret wrote:
Tue Mar 23, 2021 4:08 pm
I suppose it depends on how you look at the value of the ticket. As a ticket which covers every game of the season, it's frozen. Anyone would think you've had a year home schooling and doing algebra to work out how much each game costs :lol:
It wouldn't surprise me if there is a big jump in cost next season.
All existing season ticket holders are guaranteed to not have their ST prices increased in 2021/2022. However, there's no news at the minute that prices won't increase for new ST purchases.

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