Season Ticket Question

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 3:09 pm

Thanks Riley I’ll have another look

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 3:13 pm

Update: I don’t appear to show any credit under “on account”. So where is my 4 game amount?

Darthlaw · Post by **Darthlaw** » Wed Mar 31, 2021 3:20 pm

Rileybobs wrote: ↑
Wed Mar 31, 2021 2:58 pm
Can you not apply the 'on account' balance on the payment screen? I had the full cost of a ticket as a balance on my account, presumably you have the balance for the 4 missed games which you can deduct from the total?

Infuriatingly they've put the refund from 2019/20 in your Teamcard account, as opposed to the Onaccount.

I'd love to renew now and use my credit but no fecker is answering the phone to help me.

Darthlaw · Post by **Darthlaw** » Wed Mar 31, 2021 3:20 pm

Whitgord wrote: ↑
Wed Mar 31, 2021 3:13 pm
Update: I don’t appear to show any credit under “on account”. So where is my 4 game amount?

www.myteamcard.co.uk

Its on that site, Whitgord.

onewillieirvine · Post by **onewillieirvine** » Wed Mar 31, 2021 3:28 pm

Bit of help here please ! I renewed in March 20 but since then I qualify for an over 65 discount, I've got myself in the account and it's showing the cost of a JHU ticket for over 65's as 258 gbps. Is there anybody who can confirm this I can't seem to find the info on the site. Thanks in advance

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 3:30 pm

Thanks Darthlaw. I appear to have some points on there. So how do I spend these on my season ticket?

Darthlaw · Post by **Darthlaw** » Wed Mar 31, 2021 3:34 pm

Whitgord wrote: ↑
Wed Mar 31, 2021 3:30 pm
Thanks Darthlaw. I appear to have some points on there. So how do I spend these on my season ticket?

With great difficulty, unfortunately.

If anyone answered the phone at the club, I could find out but essentially the two systems (Teamcard and OnAccount) are not linked.

Grumps · Post by **Grumps** » Wed Mar 31, 2021 3:37 pm

I've renewed this afternoon, plus renewed for some friends and family and found the process very easy, you just have to remember to tick the box which says... Pay from account.....

Harrygate · Post by **Harrygate** » Wed Mar 31, 2021 3:37 pm

onewillieirvine wrote: ↑
Wed Mar 31, 2021 3:28 pm
Bit of help here please ! I renewed in March 20 but since then I qualify for an over 65 discount, I've got myself in the account and it's showing the cost of a JHU ticket for over 65's as 258 gbps. Is there anybody who can confirm this I can't seem to find the info on the site. Thanks in advance

I've just renewed mine as an oldie in JHU and I can confirm that the charge was £258.

Claret Till I Die · Post by **Claret Till I Die** » Wed Mar 31, 2021 3:37 pm

Email the ticket office and hope for a reply

ClaretTony · Post by **ClaretTony** » Wed Mar 31, 2021 3:42 pm

onewillieirvine wrote: ↑
Wed Mar 31, 2021 3:28 pm
Bit of help here please ! I renewed in March 20 but since then I qualify for an over 65 discount, I've got myself in the account and it's showing the cost of a JHU ticket for over 65's as 258 gbps. Is there anybody who can confirm this I can't seem to find the info on the site. Thanks in advance

Mine is £262 in the centre of the Longside Upper

onewillieirvine · Post by **onewillieirvine** » Wed Mar 31, 2021 3:42 pm

Thanks Harrygate, much appreciated. Cheers!

wilks_bfc · Post by **wilks_bfc** » Wed Mar 31, 2021 3:46 pm

onewillieirvine wrote: ↑
Wed Mar 31, 2021 3:28 pm
Bit of help here please ! I renewed in March 20 but since then I qualify for an over 65 discount, I've got myself in the account and it's showing the cost of a JHU ticket for over 65's as 258 gbps. Is there anybody who can confirm this I can't seem to find the info on the site. Thanks in advance

These were the 2020/21 prices

claretonthecoast1882 · Post by **claretonthecoast1882** » Wed Mar 31, 2021 3:50 pm

All done and renewed.

Not that surprised we are being warned about price increased for next season. I always thought it was the previous boards way of letting you know prices were going up under the new owners. Still least we have new owners, bring on next season and the next level.

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 4:04 pm

The saga continues. I am now classed as “not eligible” on the season ticket renewal page. Why do they make it so difficult!!!

onewillieirvine · Post by **onewillieirvine** » Wed Mar 31, 2021 4:08 pm

Thanks Wilks, I think I'm all sorted now, cheers!

Leisure · Post by **Leisure** » Wed Mar 31, 2021 4:10 pm

thelaughingclaret wrote: ↑
Wed Mar 31, 2021 3:08 pm
Has anyone else's ‘family and friends’ been erased? I had 2 people linked to my account but they have now disappeared. Looks like I am going to have to re add them again. Is it due to this new website? Luckily my loyalty points have not been deleted so thats a relief.

Without informing anyone at the time the club cleared everyone's account last year.

Darthlaw · Post by **Darthlaw** » Wed Mar 31, 2021 4:14 pm

Whitgord wrote: ↑
Wed Mar 31, 2021 4:04 pm
The saga continues. I am now classed as “not eligible” on the season ticket renewal page. Why do they make it so difficult!!!

Same here! Jesus wept.

martin_p · Post by **martin_p** » Wed Mar 31, 2021 4:26 pm

Darthlaw wrote: ↑
Wed Mar 31, 2021 3:20 pm
Infuriatingly they've put the refund from 2019/20 in your Teamcard account, as opposed to the Onaccount.

I'd love to renew now and use my credit but no fecker is answering the phone to help me.

Do you have a fully paid for 20/21 season ticket?

brownside192 · Post by **brownside192** » Wed Mar 31, 2021 4:27 pm

Whitgord wrote: ↑
Wed Mar 31, 2021 4:04 pm
The saga continues. I am now classed as “not eligible” on the season ticket renewal page. Why do they make it so difficult!!!

if you have no funds on your "on account" would that not mean you have withdrawn the funds or not paid in full? that could possibly be the reason they think you are not elligible

martin_p · Post by **martin_p** » Wed Mar 31, 2021 4:29 pm

brownside192 wrote: ↑
Wed Mar 31, 2021 4:27 pm
if you have no funds on your "on account" would that not mean you have withdrawn the funds or not paid in full? that could possibly be the reason they think you are not elligible

Yes, only people who fully paid for their 20/21 ticket can renew in ‘phase 1’ which runs from now until 23rd April.

Darthlaw · Post by **Darthlaw** » Wed Mar 31, 2021 4:32 pm

martin_p wrote: ↑
Wed Mar 31, 2021 4:26 pm
Do you have a fully paid for 20/21 season ticket?

I would have, but they suspended sales before the deadline.

I've fully paid in all of the last 10 years.

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 4:33 pm

Brownside. Yes I realise that I have not paid anything yet towards the 21-22 season and that is because I couldn’t as they closed the early bird period early 12 months ago. 30 minutes ago it would let me renew but I didn’t as a) I wanted to use my £95+ that they have on my team card (of all places) as part of the amount and b) I was suprised it was letting me do so and didn’t want £455 to disappear into thin air. Of course nothing could be so easy for Burnley FC could it? According to their recent announcement I will have to wait until the end of May and possibly pay a higher price. I emphasis again, I could not pay 12 months ago as they went off sale BEFORE THEY WERE MEANT TO! As for why the 4 games refund was not placed on account on my ticketing account but put on the myteamcard account well words fail me. I am a very unhappy customer at the moment.

martin_p · Post by **martin_p** » Wed Mar 31, 2021 4:34 pm

Darthlaw wrote: ↑
Wed Mar 31, 2021 4:32 pm
I would have, but they suspended sales before the deadline.

I've fully paid in all of the last 10 years.

So that’s why you’re ‘not eligible’. You can renew in phase 2 from 17th May.

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 4:35 pm

But martin_p we may have to pay more through no fault of our own.

martin_p · Post by **martin_p** » Wed Mar 31, 2021 4:37 pm

Whitgord wrote: ↑
Wed Mar 31, 2021 4:35 pm
But martin_p we may have to pay more through no fault of our own.

I’m not commenting on the fairness, just why it won’t let you renew.

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 4:39 pm

What they should do is give everyone who had a season ticket in 19-20 a period of time (ideally the two weeks we missed our chance) now to buy their same seat for 21-22 before they announce any price increases. But maybe in a post COVID world we should just be happy that we have a chance to go on The Turf eventually.

Leisure · Post by **Leisure** » Wed Mar 31, 2021 4:42 pm

Darthlaw wrote: ↑
Wed Mar 31, 2021 3:20 pm
Infuriatingly they've put the refund from 2019/20 in your Teamcard account, as opposed to the Onaccount.

I'd love to renew now and use my credit but no fecker is answering the phone to help me.

Do you not have this year's payment on your account without the 4 games refund? You can only renew now if you have monies to cover it on your account.

brownside192 · Post by **brownside192** » Wed Mar 31, 2021 4:45 pm

Whitgord wrote: ↑
Wed Mar 31, 2021 4:33 pm
Brownside. Yes I realise that I have not paid anything yet towards the 21-22 season and that is because I couldn’t as they closed the early bird period early 12 months ago. 30 minutes ago it would let me renew but I didn’t as a) I wanted to use my £95+ that they have on my team card (of all places) as part of the amount and b) I was suprised it was letting me do so and didn’t want £455 to disappear into thin air. Of course nothing could be so easy for Burnley FC could it? According to their recent announcement I will have to wait until the end of May and possibly pay a higher price. I emphasis again, I could not pay 12 months ago as they went off sale BEFORE THEY WERE MEANT TO! As for why the 4 games refund was not placed on account on my ticketing account but put on the myteamcard account well words fail me. I am a very unhappy customer at the moment.

if you read the website , people who did not renew last year can still buy, but in the next phase, you cannot buy at the moment.

Jacko · Post by **Jacko** » Wed Mar 31, 2021 4:46 pm

Increasing season ticket prices, this year of all years, stinks to high heaven.

Grumps · Post by **Grumps** » Wed Mar 31, 2021 4:53 pm

Jacko wrote: ↑
Wed Mar 31, 2021 4:46 pm
Increasing season ticket prices, this year of all years, stinks to high heaven.

Sorry, but this year of all years is exactly when I would expect prices to rise

Leisure · Post by **Leisure** » Wed Mar 31, 2021 4:54 pm

On behalf of the Burnley FC Supporters Groups i'm in the process of putting together an email to the club with a number of queries around today's information release. I've picked up quite a few above but if anyone has any further ones not covered above, please let me know asap.

Leisure · Post by **Leisure** » Wed Mar 31, 2021 4:55 pm

brownside192 wrote: ↑
Wed Mar 31, 2021 4:45 pm
if you read the website , people who did not renew last year can still buy, but in the next phase, you cannot buy at the moment.

But they will probably face a price increase.

claretandy · Post by **claretandy** » Wed Mar 31, 2021 4:57 pm

thelaughingclaret wrote: ↑
Wed Mar 31, 2021 3:08 pm
Has anyone else's ‘family and friends’ been erased? I had 2 people linked to my account but they have now disappeared. Looks like I am going to have to re add them again. Is it due to this new website? Luckily my loyalty points have not been deleted so thats a relief.

Yes, you have to re-add them, if you read on the club website it says they are combining all logins from the different areas.

Quickenthetempo · Post by **Quickenthetempo** » Wed Mar 31, 2021 4:59 pm

Jacko wrote: ↑
Wed Mar 31, 2021 4:46 pm
Increasing season ticket prices, this year of all years, stinks to high heaven.

If they are hiking prices up, then 2 or 3 marquee signings are a must.

Grumps · Post by **Grumps** » Wed Mar 31, 2021 5:00 pm

Quickenthetempo wrote: ↑
Wed Mar 31, 2021 4:59 pm
If they are hiking prices up, then 2 or 3 marquee signings are a must.

Or just cover day to day running costs

Quickenthetempo · Post by **Quickenthetempo** » Wed Mar 31, 2021 5:03 pm

Grumps wrote: ↑
Wed Mar 31, 2021 5:00 pm
Or just cover day to day running costs

That might be enough for you.

Others will be different.

Grumps · Post by **Grumps** » Wed Mar 31, 2021 5:05 pm

Quickenthetempo wrote: ↑
Wed Mar 31, 2021 5:03 pm
That might be enough for you.

Others will be different.

I don't think any increase in a few season tickets will pay for any signings tbh.

Jacko · Post by **Jacko** » Wed Mar 31, 2021 5:17 pm

Grumps wrote: ↑
Wed Mar 31, 2021 4:53 pm
Sorry, but this year of all years is exactly when I would expect prices to rise

I don't think it's unexpected, sadly, I just don't think it should be the priority.

Any increase in revenue brought in from a price hike is likely to be much less significant in terms of the Club's overall revenue than it is likely to affect individual ticket holders. Then there's the issue of what it's spent on. Of course, it could be that the club put up prices and also look to make savings elsewhere & it is about recovering running costs but I'm afraid I am sceptical and pessimistic. At a time when new owners have lumbered us with a lot of debt, asking supporters to pick up the bill doesn't sit right.

Generally I think ticket prices in this country are outrageously high, as our wages, but appreciate that's a bigger issue, albeit a related one.

dsr · Post by **dsr** » Wed Mar 31, 2021 5:39 pm

Quickenthetempo wrote: ↑
Wed Mar 31, 2021 4:59 pm
If they are hiking prices up, then 2 or 3 marquee signings are a must.

I think paying the directors' salaries and paying for the balance of the directors' shares will be first priority. But time will tell.

Darthlaw · Post by **Darthlaw** » Wed Mar 31, 2021 5:43 pm

An increase in price, in my case, for not having the temerity to renew two weeks prior to the deadline won’t help them in the grand scheme. Even more so as I left my refund in their coffers for the past year.

I’ll happily withhold my £10 average match day spend and approximate £250 per year on shirts (which I send as gifts to friends in foreign countries), leaving them a cool £450 short per year, all for cutting off their nose for a quick buck.

They may do well to employ a little perspective.

djemba-djemba · Post by **djemba-djemba** » Wed Mar 31, 2021 5:43 pm

Increased ticket costs to cover the agents fees that are being reported.

Awayfromburnley · Post by **Awayfromburnley** » Wed Mar 31, 2021 5:50 pm

Yet again I try to decipher it and I give up.

Will just wait a few weeks, months......

jrgbfc · Post by **jrgbfc** » Wed Mar 31, 2021 5:54 pm

The club statement seems to imply it has to be done online, or am I missing something?

Quickenthetempo · Post by **Quickenthetempo** » Wed Mar 31, 2021 5:55 pm

dsr wrote: ↑
Wed Mar 31, 2021 5:39 pm
I think paying the directors' salaries and paying for the balance of the directors' shares will be first priority. But time will tell.

I'm thinking to keep the fans that are always 50/50 about renewing.

claretandy · Post by **claretandy** » Wed Mar 31, 2021 6:04 pm

jrgbfc wrote: ↑
Wed Mar 31, 2021 5:54 pm
The club statement seems to imply it has to be done online, or am I missing something?

Ticket office opens on 12th April.

Whitgord · Post by **Whitgord** » Wed Mar 31, 2021 6:05 pm

^^^^ I’m thinking they’ll be very busy.

Darthlaw · Post by **Darthlaw** » Wed Mar 31, 2021 6:14 pm

I got 2/3 emails back in quick succession earlier, but when I asked for clarification that those who were cut off early on the deadline, we’re going to be hit with higher prices, they went quiet.

Leisure has a copy of the e-mail chain, so hopefully gets some answers as part of the supporters group.

Murger · Post by **Murger** » Wed Mar 31, 2021 6:37 pm

I can't be arsed messing about with it all. I'm gonna give it a swerve for a season or 2 until it all settles down.

Terrybfc · Post by **Terrybfc** » Wed Mar 31, 2021 6:45 pm

Bit rich to increase prices when they arguably used ST holders money in the £30m they used to finance the club purchase