Season Ticket Question

[beddie]

If you've already paid for an adult ticket by DD are you still able to claim a refund for the full amount paid. I know this was on offer a short while ago but a refund at that point was not required, however, the circumstances may change shortly so I thought I'd research it first. Thanks.

[JoeAM89]

I renewed mine today. All went through fine and then I got an email about an hour later saying it had been cancelled! Anybody else get that? I’ve emailed to find out what’s going on.

[Eloise Laws]

Well, I’m in a complete fog with this renewal lark. I can put my season ticket in my basket, but the only option to pay is by card....what about the Direct Debits that I allowed to run. Logout, then log back in, then computer says no to renewing season ticket....
Never easy with BFC admin....going to have a drink!

[Leisure]

Well, I’m in a complete fog with this renewal lark. I can put my season ticket in my basket, but the only option to pay is by card....what about the Direct Debits that I allowed to run. Logout, then log back in, then computer says no to renewing season ticket....
Never easy with BFC admin....going to have a drink!

From the club website =

If you are finding that you are logged in and still can't renew your season ticket. Check that you have linked the correct account. When on the ticketing website it will show your name and the Clarets number of the account that is linked. If this incorrect, follow the instructions on how to unlink your ticketing account, and then link the correct one.

If it is the correct Clarets number and you are logged in please email ticketoffice@burnleyfc.com

If you are still having issues logging in and followed the above guide in full then email website@burnleyfc.com with screenshots and as much information as possible about your issue.

Here is a creenshot showing linked accounts in the top right corner:

https://media-cdn.incrowdsports.com/678 ... d888b2.png

[Eloise Laws]

Thanks Leisure, I’ll look at it all again tomorrow. My minds blown for now

[Granny WeatherWax]

Pretty seamless for me. Some of my mates are struggling though.

Did anyone who has renewed get any loyalty points? Mine have stayed the same.

[Quickenthetempo]

Well, I’m in a complete fog with this renewal lark. I can put my season ticket in my basket, but the only option to pay is by card....what about the Direct Debits that I allowed to run. Logout, then log back in, then computer says no to renewing season ticket....
Never easy with BFC admin....going to have a drink!

If you let the DDs run then you will already have paid for your ST.

[ClaretTony]

If you let the DDs run then you will already have paid for your ST.

Not exactly. You will have the money on account to pay for it but you have to purchase it from that money.

[Leisure]

Pretty seamless for me. Some of my mates are struggling though.

Did anyone who has renewed get any loyalty points? Mine have stayed the same.

No points have been awarded for this season. They'll be awarded on renewal.

[Quickenthetempo]

Not exactly. You will have the money on account to pay for it but you have to purchase it from that money.

No wonder it's making everyone dizzy.

[ClaretTony]

No wonder it's making everyone dizzy.

I’ve not even looked yet but it’s not an automatic process

[Steve-Harpers-perm]

It literally takes a few minutes to link your account and renew your season ticket for those who continued to pay this season. It’s amazing reading social media how many people are struggling with this!

[Granny WeatherWax]

As in when we renew for 22/23?, fair enough.

[Rileybobs]

It literally takes a few minutes to link your account and renew your season ticket for those who continued to pay this season. It’s amazing reading social media how many people are struggling with this!

Seems like a lot of people are bamboozled by the simple instructions on the website. Either that or they just haven’t bothered to read them.

[Steve-Harpers-perm]

Seems like a lot of people are bamboozled by the simple instructions on the website. Either that or they just haven’t bothered to read them.

I’d go for the latter just so they can have a moan!

Bar someone from the club going round to peoples houses and doing it for them I don’t see how much more simple they can make it!

[Grumps]

It literally takes a few minutes to link your account and renew your season ticket for those who continued to pay this season. It’s amazing reading social media how many people are struggling with this!

Totally agree, renewed 4 seats without a hitch, I just followed the instructions, not difficult at all

[Savo776]

Seamed pretty straight forward, done and dusted inside 5 mins.

[Leisure]

As in when we renew for 22/23?, fair enough.

No, next season 2021/22. So no points for 2020/21 but points for the following season.

[Jimmymaccer]

Renewal completed.........initially thought what the ......but it worked.....

And now looking forward to next season, first match, full house, back by the side of my son.......

[Leisure]

Tried to renew mine but the price came up as £258 but I paid £262 last season.

[Eloise Laws]

For people who went on line, logged in, linked accounts and renewed without a hitch, well done you lucky people.
I have now managed to renew 1 ticket, paid for on account, but shows I still have a balance of £455.
My partner is not recognised, either by name, Claret No or email - yet if we try to register a new account, can’t be done as this email is already in use??? I can’t add them as a Friend & Family as the name does not match the Clarets Number.....somewhere in the system there are gremlins for some people, nothing to do with being bamboozled or not being bothered to read instructions.

[NewClaret]

Just out of interest, is there a reason the club couldn’t just roll over the DD ST holders to next season without them having to take an action? If they don’t renew, will they be refunded. Just seems an unnecessary faff to me, otherwise.

[clarethomer]

My partner is not recognised, either by name, Claret No or email - yet if we try to register a new account, can’t be done as this email is already in use??? I can’t add them as a Friend & Family as the name does not match the Clarets Number.....somewhere in the system there are gremlins for some people, nothing to do with being bamboozled or not being bothered to read instructions.

I tried earlier to link accounts and it didn't recognise the email or clarets number either. Will leave it and try again another day

[martin_p]

Just out of interest, is there a reason the club couldn’t just roll over the DD ST holders to next season without them having to take an action? If they don’t renew, will they be refunded. Just seems an unnecessary faff to me, otherwise.

It’s not unreasonable that people should be asked whether they wish to renew or not.

[Steve-Harpers-perm]

For people who went on line, logged in, linked accounts and renewed without a hitch, well done you lucky people.
I have now managed to renew 1 ticket, paid for on account, but shows I still have a balance of £455.
My partner is not recognised, either by name, Claret No or email - yet if we try to register a new account, can’t be done as this email is already in use??? I can’t add them as a Friend & Family as the name does not match the Clarets Number.....somewhere in the system there are gremlins for some people, nothing to do with being bamboozled or not being bothered to read instructions.

If the email is already registered you can just request to reset your password. Family and friends have been cleared and need adding again with surname, clarets number and postcode of address the season ticket is registered to.

Quick call or email to ticket office and sure someone will help you sort it out tomorrow.

[kilmalley]

John HK scored tonight and so did Harry Caine
Sucessfully renewed
1 over 65 (me)
1 adult (daughter)
Sorry to add confusion to many posts on this thread.

Nick Pope was not at fault tonight.
Managers wanting stupid playing out by defenders.

[mill hill claret]

Done mine tonight ...clicked the on account option ...entered the amount to purchase...done .

[NewClaret]

It’s not unreasonable that people should be asked whether they wish to renew or not.

My question was more why, given they were given an option to cancel/refund earlier in the season, so presumably they carried on paying because they wanted to secure a ST for next season? Isn’t that a tacit confirmation that they wanted to renew?

Do they get their money back if not? Surely it’d have been easier to renew everyone and then offer a 30 day refund option, if so?

No personal interest. I fall in to the annual payers camp that didn’t renew, but will be renewing now.

[Jase_H]

Just following up on Leisure's post above my daughter's U22 ticket in the JHU block 7 is showing as £210 when we actually paid £228 this time last year.

It looks like for some of the concessionary tickets they've mis-categorised seat renewals for what was formerly charged as the 'Centre' prices for the JHU now as the 'Wings' price.

Whether the club will catch up on that at some point I don't know but it's clearly an anomaly.

I sit next to her and I'm still showing as the £455 JHU 'Centre' price for NU7, so one of them is wrong....... and it would be hers as NU7 has always been charged the 'Centre' price historically.

I'll renew both anyway in the meantime.

[fidelcastro]

I haven't read all the thread, but I've tried renewing and it says that no account is registered on my e-mail address!

I find that rather odd, given that's the e-mail address I've had for yonks and the one that BFC always e-mail me on.

Thoughts?

[agreenwood]

As a 2019/20 season ticket holder who didn’t renew for 2020/21 because they suspended sales before the early bird deadline, I won’t be paying a penny more than anyone who did renew.

1. I’m not having being penalised for being wary about paying something that looked unlikely to be permitted - lo and behold fans haven’t stepped foot in the stadium since.

2. Burnley FC cut the early bird period short. Fans who intended to renew at the last minute weren’t given that chance.

3. They are still asking fans to commit to/pay for something that none of us can say with any real certainty will go ahead. In law, attending stadia is not allowed and the Government still aren’t guaranteeing it will be come August.

[Rileybobs]

As a 2019/20 season ticket holder who didn’t renew for 2020/21 because they suspended sales before the early bird deadline, I won’t be paying a penny more than anyone who did renew.

1. I’m not having being penalised for being wary about paying something that looked unlikely to be permitted - lo and behold fans haven’t stepped foot in the stadium since.

2. Burnley FC cut the early bird period short. Fans who intended to renew at the last minute weren’t given that chance.

3. They are still asking fans to commit to/pay for something that none of us can say with any real certainty will go ahead. In law, attending stadia is not allowed and the Government still aren’t guaranteeing it will be come August.

That’s fair enough, but you can’t expect to be treated any differently than the fans who renewed and then cancelled for a refund.

The only people not subject to the potential price rise this season are those who left their money with the club with the proviso that prices would be frozen. You also had that option.

And you’re not being penalised. You’re being asked to pay the going rate for a 2021/22 season ticket, which was always likely to be different than the price of a 2020/21 season ticket.

[martin_p]

I haven't read all the thread, but I've tried renewing and it says that no account is registered on my e-mail address!

I find that rather odd, given that's the e-mail address I've had for yonks and the one that BFC always e-mail me on.

Thoughts?

Have you linked your accounts as it shows in the instructions?

[claretonthecoast1882]

I’d go for the latter just so they can have a moan!

Bar someone from the club going round to peoples houses and doing it for them I don’t see how much more simple they can make it!

You would then have some saying someone turned up from the club to do it all for when I was busy, why couldn't they turn up when I was free

[Jase_H]

Update on my post above when the incorrect renewal amount was showing for my daughter - showing the JHU (Wings) price rather than the JHU (Centre).

The Tickets site went down for maintenance last night before I got chance to complete the renewal, but when I've gone back in today it's now showing the correct JHU (Centre) cost for renewal and the one which we paid last year for her - £228 for an U22 ticket.

I guess the club picked up that their system was showing some incorrect amounts and it's been rectified overnight. Renewals completed for me and her.

[ClaretTony]

Just out of interest, is there a reason the club couldn’t just roll over the DD ST holders to next season without them having to take an action? If they don’t renew, will they be refunded. Just seems an unnecessary faff to me, otherwise.

To do that they would have had to continue the direct debit and you can’t do that for a zero value.

[agreenwood]

That’s fair enough, but you can’t expect to be treated any differently than the fans who renewed and then cancelled for a refund.

The only people not subject to the potential price rise this season are those who left their money with the club with the proviso that prices would be frozen. You also had that option.

And you’re not being penalised. You’re being asked to pay the going rate for a 2021/22 season ticket, which was always likely to be different than the price of a 2020/21 season ticket.

I expect to pay the same as anyone who was a season ticket holder with me the last time there was actually a product to watch. I didn’t let my season ticket lapse. The club cut the deadline short.

[claretonthecoast1882]

I expect to pay the same as anyone who was a season ticket holder with me the last time there was actually a product to watch. I didn’t let my season ticket lapse. The club cut the deadline short.

I suppose the club could look at purchase history on an account and if they have a history of purchasing at the last minute each season they could have some strength to your argument.

[Eloise Laws]

[If the email is already registered you can just request to reset your password. Family and friends have been cleared and need adding again with surname, clarets number and postcode of address the season ticket is registered to./quote]

The email link to reset the password never arrives. I can’t update my F&after list as it says the surname is incorrect against the Clarets Number.

I have now emailed the Club, hopefully today it can all be resolved!

[Funkydrummer]

I too can't log in as "sorry we don't recognise those log in details " message appears.

I've tried to register again and "that email address already exists " message appears.

I've emailed the club for advice/assistance and eagerly await their response.

I left my money in with the club and qualify for phase one.

Fingers crossed.

[Darthlaw]

That’s fair enough, but you can’t expect to be treated any differently than the fans who renewed and then cancelled for a refund.

The only people not subject to the potential price rise this season are those who left their money with the club with the proviso that prices would be frozen. You also had that option.

And you’re not being penalised. You’re being asked to pay the going rate for a 2021/22 season ticket, which was always likely to be different than the price of a 2020/21 season ticket.

The key here is choice.
Those who renewed then cancelled and took a refund had a choice, although that's also a tricky subject due to the nature of why some would need the funds back. Those who were stuck for cash, given the global pandemic have my sympathies.

Agreenwood, similar to me, had no such choice - just tickets taken off sale (approx 10 days early) and now, facing an increase for not renewing before.

Would you be happy if your car/home insurer requested renewal by the 31st, then essentially said 10 days early (without warning) Sorry, you didnt renew early enough now the price has gone up 10%?

[martin_p]

I too can't log in as "sorry we don't recognise those log in details " message appears.

I've tried to register again and "that email address already exists " message appears.

I've emailed the club for advice/assistance and eagerly await their response.

I left my money in with the club and qualify for phase one.

Fingers crossed.

Have you tried a password reset?

[Rileybobs]

I expect to pay the same as anyone who was a season ticket holder with me the last time there was actually a product to watch. I didn’t let my season ticket lapse. The club cut the deadline short.

I don't know why you'd expect that though, as if you don't renew in the early bird period then you aren't guaranteed a price. As things played out would you honestly have renewed your ticket before the deadline? You have no way of proving that you would which unfortunately puts you in the same boat as people who renewed and then cancelled. Any 2019/20 season ticket holder could claim that they were waiting until the last day of the early bird deadline before renewing.

It's nothing to do with letting your ticket lapse as at no point were you guaranteed a price freeze for the 2021/22 season. The only people guaranteed the price freeze were those who had renewed who were incentivized to keep their payment with the club.

I sympathise with those who are subject to a price rise, but after so many seasons of frozen prices it was an inevitability at some point.

[Bosscat]

Renewed this morning ... was a tad worried as my Brother doesn`t have an email address or online account but it was all there on my log in ... quite straightforward and easy to negotiate (for a change)

[Rileybobs]

The key here is choice.
Those who renewed then cancelled and took a refund had a choice, although that's also a tricky subject due to the nature of why some would need the funds back. Those who were stuck for cash, given the global pandemic have my sympathies.

Agreenwood, similar to me, had no such choice - just tickets taken off sale (approx 10 days early) and now, facing an increase for not renewing before.

Would you be happy if your car/home insurer requested renewal by the 31st, then essentially said 10 days early (without warning) Sorry, you didnt renew early enough now the price has gone up 10%?

Tickets were taken off sale for the 2020/21 season when it became clear that fans would not be able to attend. This was the right thing to do.

The car insurance comparison doesn't make sense. As I said, the price for the 2020/21 season hasn't gone up, it is the price for the 2021/22 season which has. The early bird period was to guarantee a price for the 2020/21 season, then as an incentive for those who had already paid to keep their funds with the club, those who had paid were offered a price freeze for the 2021/22 season. You aren't being penalised, those who have paid are just being rewarded.

And as with agreenwood, can you honestly say that you would have renewed before the deadline? Because I've seen the reason for delaying renewal being that people did not want to pay for a product they may not be able to use, which makes sense. So as it became even clearer that there would not be fans would you have renewed?

[ClaretTony]

I don't know why you'd expect that though, as if you don't renew in the early bird period then you aren't guaranteed a price. As things played out would you honestly have renewed your ticket before the deadline? You have no way of proving that you would which unfortunately puts you in the same boat as people who renewed and then cancelled. Any 2019/20 season ticket holder could claim that they were waiting until the last day of the early bird deadline before renewing.

It's nothing to do with letting your ticket lapse as at no point were you guaranteed a price freeze for the 2021/22 season. The only people guaranteed the price freeze were those who had renewed who were incentivized to keep their payment with the club.

I sympathise with those who are subject to a price rise, but after so many seasons of frozen prices it was an inevitability at some point.

If you are given a date at which you are able to renew and that date is then brought forward it takes away the opportunity for some to purchase. History shows that a large percentage of renewals come in the last few days before the deadline although those numbers have reduced since the introduction of the direct debits.

But the simple fact is that agreenwood and many others were denied the option to buy.

[martin_p]

I don't know why you'd expect that though, as if you don't renew in the early bird period then you aren't guaranteed a price. As things played out would you honestly have renewed your ticket before the deadline? You have no way of proving that you would which unfortunately puts you in the same boat as people who renewed and then cancelled. Any 2019/20 season ticket holder could claim that they were waiting until the last day of the early bird deadline before renewing.

It's nothing to do with letting your ticket lapse as at no point were you guaranteed a price freeze for the 2021/22 season. The only people guaranteed the price freeze were those who had renewed who were incentivized to keep their payment with the club.

I sympathise with those who are subject to a price rise, but after so many seasons of frozen prices it was an inevitability at some point.

While all that may be true for some people it's also entirely possible that many people who were going to renew just hadn't got round to it when ticket sales were suddenly suspended early. To be honest I don't think it's unreasonable to expect the club to allow maybe a week for those who hadn't got round to renewing when sales were suspended last year to renew at the frozen price. I'm not in that boat myself but can understand the frustration of those who are.

[Darthlaw]

I don't know why you'd expect that though, as if you don't renew in the early bird period then you aren't guaranteed a price. As things played out would you honestly have renewed your ticket before the deadline? You have no way of proving that you would

I have proof that they took away my ability to renew within the agreed timescale.

Is simple ethics, really. You don't say 'pay by this date', then stop someones ability to pay by said date, then penalise them for it. Questioning whether they would have paid just reeks of backing up your cash grab by questioning the customer's motives.

FWIW - I think they'll see sense on this. The poor feeling generated by such a move would easily outweigh the additional revenue generated.

[Leisure]

Update on my post above when the incorrect renewal amount was showing for my daughter - showing the JHU (Wings) price rather than the JHU (Centre).

The Tickets site went down for maintenance last night before I got chance to complete the renewal, but when I've gone back in today it's now showing the correct JHU (Centre) cost for renewal and the one which we paid last year for her - £228 for an U22 ticket.

I guess the club picked up that their system was showing some incorrect amounts and it's been rectified overnight. Renewals completed for me and her.

Yes, mine was showing the correct amount this morning.

[Rileybobs]

If you are given a date at which you are able to renew and that date is then brought forward it takes away the opportunity for some to purchase. History shows that a large percentage of renewals come in the last few days before the deadline although those numbers have reduced since the introduction of the direct debits.

But the simple fact is that agreenwood and many others were denied the option to buy.

I know Tony, but my point is that the deadline was to purchase a season ticket for this season, which everybody was denied due to fans not being able to attend. When it became clear that fans would not be attending, those who had paid were incentivised to leave their money with the club for a guaranteed price freeze for next season. I personally don't see this as a penalty to those who didn't renew, as their seats have been saved. they just aren't guaranteed to get the same price as the 2019/20 season. Although I would like to think that 2019/20 season ticket holders will be offered a lower price than new customers.