James Hargreaves lower/hospitality

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superdimitri
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Re: James Hargreaves lower/hospitality

Post by superdimitri » Fri Apr 30, 2021 8:47 am

beddie wrote:
Fri Apr 30, 2021 8:24 am
I understand you're point to a degree but can I assume the impact of this doesn't affect you?
It doesn't. But I was just asking sincerely. Not really making a point.

Perhaps it those who want to continue to sit with friends and family get together the club can help? I'd say it's worth a try to relocate together?

The good thing for the club to do would be to ensure people can be reseated with their friends and family as before.

I think the club clearly made a mess of it if they haven't sent the email to everyone effected (plus sent it to those unaffected) but I read Mr Pace's letter as very considerate personally so I was just interested to see what others thought he should have said instead.

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Re: James Hargreaves lower/hospitality

Post by Rombald » Fri Apr 30, 2021 8:53 am

And how would you imagine groups are going to be able to sit together? Possibly on front rows, but this is no exchange for the seats they have had to vacate.
Most purchased their tickets under good faith that the seats selected are as purchased. Surely it would have been courteous to let those impacted know in advance. This is further compounded by all the issues renewing and the fact the club has had the money on account for over a year.
Mr Pace's email spent more time indicating what a great club it is and what an improved experience it will be for supporters. I can tell you know that my experience is far from improved.

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Re: James Hargreaves lower/hospitality

Post by claretspice » Fri Apr 30, 2021 9:05 am

Personally I think an actions speak louder than words in this scenario and what's in the letter is slightly besides the point (although clearly it should be written well and thoughtfully).

Regrettably, clubs do move supporters every now and again. I suspect we're fortunate that it's happened so little at Burnley. However, when it does need to happen, it should be done sensitively.

The new owners and the club's staff would be well advised to reconsider this, and perhaps reflect that trying to railroad this in for the season immediately after a pandemic isn't the wisest idea in the world. Wait 12 months, give people plenty of time to get used to the idea, consult on how to minimise the impact of the change (e.g. - it's high time that the club tried to rationalise season ticket holdings generally by incentivising fans to shuffle a seat or two so that instead of odd seats being free, available blocks are created - that might enable some groups of supports to be re-housed closer to their current location than is currently possible) and make sure they're fully consulted and looked after.

The income generated by doing this for next season has to be a hell of a lot to overcome the bad publicity generated by doing this badly, and insensitively.
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Re: James Hargreaves lower/hospitality

Post by colner » Fri Apr 30, 2021 9:20 am

I think its all been handled fairly badly and i am one of those affected. A few points,Chris Gibson had to call affected fans before the Chairmans email was sent out,he then will have to call the same fans again to sort out seats after Phase 1 has ended. In theory,the 132 fans initially affected could affect a damn sight more as they will have priority for any seats after Phase 1,so i could pick a seat unwittingly knowing that it's someone elses, who thinks it's going to be theirs in Phase 2 and so it goes on

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 9:35 am

colner wrote:
Fri Apr 30, 2021 9:20 am
I think its all been handled fairly badly and i am one of those affected. A few points,Chris Gibson had to call affected fans before the Chairmans email was sent out,he then will have to call the same fans again to sort out seats after Phase 1 has ended. In theory,the 132 fans initially affected could affect a damn sight more as they will have priority for any seats after Phase 1,so i could pick a seat unwittingly knowing that it's someone elses, who thinks it's going to be theirs in Phase 2 and so it goes on
I'd be surprised if that's correct, as the club guaranteed that Phase 2 renewers have their seats reserved.

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Re: James Hargreaves lower/hospitality

Post by Rombald » Fri Apr 30, 2021 9:37 am

Phase 2 have a seat reserved (fundamentallydifferent to their existing seat) ..same as phase 1. Otherwise those impacted would have their existing seats.

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Re: James Hargreaves lower/hospitality

Post by colner » Fri Apr 30, 2021 9:40 am

Leisure,i can only go off what i was told but you are correct,i have read that seats will be guaranteed,i just wonder if the guarantee is A seat not specifically YOUR seat

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Re: James Hargreaves lower/hospitality

Post by claretonthecoast1882 » Fri Apr 30, 2021 9:41 am

Personally think that any season ticket holder who is currently in the position of having to move seats should be compensated with a free season ticket. I don't think it is enough to be offered it at the price they currently pay no matter what stand they choose.

They left their money with club while we couldn't go, they have also renewed in good faith. If the club has decided they need to move so the can boost revenue for the club (something long term everyone knows we have to) then for this coming season these fans need to be treated more fairly and compensated for this.

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Re: James Hargreaves lower/hospitality

Post by Rombald » Fri Apr 30, 2021 9:49 am

Interestingly in the communication on the official website it does state
"your seats are safe and secure to roll over for the 2021/2022 season "
Now, the terms and conditions say A seat. However I'd argue the official website is completely misleading

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 9:58 am

colner wrote:
Fri Apr 30, 2021 9:40 am
Leisure,i can only go off what i was told but you are correct,i have read that seats will be guaranteed,i just wonder if the guarantee is A seat not specifically YOUR seat
From the club's FAQ info released on 31st October, 2020 -

I would like my monies back for this season, but I have every intention of coming back to the Turf in the 2021/22 season. When can I renew and secure my seat again? If you choose not to attend the 20/21 season and have no monies in your account after we have refunded you, we intend to open a short renewals period pre 21/22 season.

Which will allow previous season ticket holders to resecure their 19/20 season seat. The date of this window will be determined by the Government’s decision regarding the return to the stadiums in the coming months.

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Re: James Hargreaves lower/hospitality

Post by Rombald » Fri Apr 30, 2021 9:59 am

If that's the case Leisure then nobody should be moved.

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 10:01 am

Below is an extract from an email I received from the club when asking if/when there would be seat swops allowed =

Then P2 renewals into reserved seats.

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 10:04 am

Rombald wrote:
Fri Apr 30, 2021 9:59 am
If that's the case Leisure then nobody should be moved.
Unfortunately they can't give you your previous seat if it's not going to be there.

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Re: James Hargreaves lower/hospitality

Post by Rombald » Fri Apr 30, 2021 10:06 am

That contradicts your comment for phase 2 holders
All phase 1 were given the same message. Ie in theory you are guaranteed your seat.
P2 now will be impacted.
It's a mess

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 10:07 am

claretonthecoast1882 wrote:
Fri Apr 30, 2021 9:41 am
Personally think that any season ticket holder who is currently in the position of having to move seats should be compensated with a free season ticket. I don't think it is enough to be offered it at the price they currently pay no matter what stand they choose.
That's what myself and other fans were offered when we had to move from the rear of the JML. It did seem a major issue for us at the time but I certainly easily got used to my new seat in a different stand. Time is a healer!

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 10:11 am

Rombald wrote:
Fri Apr 30, 2021 10:06 am
That contradicts your comment for phase 2 holders
All phase 1 were given the same message. Ie in theory you are guaranteed your seat.
P2 now will be impacted.
It's a mess
It's only a contradiction if you want it to be. In normal circumstances those 132 ST holders would get their normal seat next season but the club has decided to redevelop the JH hospitality to generate more income for the club and as a result those 132 seats aren't there now, so very unfortunately the fans that sat their previously can't use them.
Phase 2 will only be impacted for anyone who sat in any of the 132 seats.

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Re: James Hargreaves lower/hospitality

Post by Zlatan » Fri Apr 30, 2021 10:14 am

It doesn't affect me as I'm in CFS but one question I would have would be the issue of ongoing costs for my ticket if I transferred to a more expensive seat from the JHL seat - after next season, would I be charged at the going rate for the seat I've been moved to? or are you going to honour the original cost of a season ticket where I originally sat?

not helping am I... :ugeek:

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 10:18 am

Zlatan wrote:
Fri Apr 30, 2021 10:14 am
It doesn't affect me as I'm in CFS but one question I would have would be the issue of ongoing costs for my ticket if I transferred to a more expensive seat from the JHL seat - after next season, would I be charged at the going rate for the seat I've been moved to? or are you going to honour the original cost of a season ticket where I originally sat?

not helping am I... :ugeek:
We were then charged the going rate.

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Re: James Hargreaves lower/hospitality

Post by colner » Fri Apr 30, 2021 11:48 am

Leisure,thanks for all the graft you have put in,am just at a loss with it all now. Being one of the 132 displaced,the email i was sent form Mr Pace suggested that i will be able to pick a new seat from 10/5 or earlier. As Phase 2 doesnt open up untill 17/5,its going to be difficult to pick a seat that was previously held by someone who thinks that they will be getting it in Phase 2 and to be fair,how will the club know if they will renew anyway. I know me and Rumbold have been told the same thing,ie getting priority over Phase 2 fans,is it possible you can get clarification from the club as you seem to be well connected,as this could really blow up. Thanks

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Re: James Hargreaves lower/hospitality

Post by Leisure » Fri Apr 30, 2021 12:36 pm

colner wrote:
Fri Apr 30, 2021 11:48 am
Leisure,thanks for all the graft you have put in,am just at a loss with it all now. Being one of the 132 displaced,the email i was sent form Mr Pace suggested that i will be able to pick a new seat from 10/5 or earlier. As Phase 2 doesnt open up untill 17/5,its going to be difficult to pick a seat that was previously held by someone who thinks that they will be getting it in Phase 1 and 2 and to be fair,how will the club know if they will renew anyway. I know me and Rumbold have been told the same thing,ie getting priority over Phase 2 fans,is it possible you can get clarification from the club as you seem to be well connected,as this could really blow up. Thanks
Yes, I'll ask for clarification. However, I'm guessing that from 10th May you'll be able to choose from any Phase 1 seats which the club have been notified aren't renewing plus any that haven't had a ST holder in them. I would then think that after Phase 2 has finished any Phase 1 and 2 seats which weren't renewed will then become available to also choose from.

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Re: James Hargreaves lower/hospitality

Post by Leisure » Sat May 01, 2021 5:25 pm

Still awaiting clarification from the club.

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Re: James Hargreaves lower/hospitality

Post by ClaretTony » Sat May 01, 2021 5:37 pm

Rombald wrote:
Fri Apr 30, 2021 6:52 am
I am one of those that has to move. No email from the chairman received. I've obviously seen on here..I have been contacted by the club, but this was only after multiple emails and numerous phone calls.
As mentioned above, many family and friends impacted. It may not seem like huge numbers, but when you've had season tickets since the opening of the stand then you would hope that the chairman, who has indicated that communication is a key point, would be able to do this in a more caring, understanding and professional manner.
I don't know what the situation is now but when Garlick was chairman he had others writing articles and statements for him.

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Re: James Hargreaves lower/hospitality

Post by FeedTheArf » Tue May 04, 2021 12:28 pm

First look at the upgraded hospitality...

https://www.burnleyfootballclub.com/con ... ty-upgrade

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Re: James Hargreaves lower/hospitality

Post by Zlatan » Tue May 04, 2021 12:42 pm

FeedTheArf wrote:
Tue May 04, 2021 12:28 pm
First look at the upgraded hospitality...

https://www.burnleyfootballclub.com/con ... ty-upgrade
thats a (badly) rendered CAD image, it wont actually look like that

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Re: James Hargreaves lower/hospitality

Post by gawthorpe_view » Tue May 04, 2021 12:44 pm

FeedTheArf wrote:
Tue May 04, 2021 12:28 pm
First look at the upgraded hospitality...

https://www.burnleyfootballclub.com/con ... ty-upgrade
Eight seats in a windowless room?
At least that's what the CGI looks like pic 2 Super Box.

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Re: James Hargreaves lower/hospitality

Post by randomclaret2 » Tue May 04, 2021 12:49 pm

gawthorpe_view wrote:
Tue May 04, 2021 12:44 pm
Eight seats in a windowless room?
At least that's what the CGI looks like pic 2 Super Box.
The pitch and Bob Lord stand are visible

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Re: James Hargreaves lower/hospitality

Post by ŽižkovClaret » Tue May 04, 2021 12:56 pm

Good to see they intend to make more of the 30 game undefeated plaque. Its been hidden away out of sight (for most) for far too long.

Id much prefer it to be in some sort of club museum, but this is better than the present

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Re: James Hargreaves lower/hospitality

Post by NottsClaret » Tue May 04, 2021 12:58 pm

The 'Super Box' looks very much like the ones they have at Man City.

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Re: James Hargreaves lower/hospitality

Post by Paul Waine » Tue May 04, 2021 12:59 pm

FeedTheArf wrote:
Tue May 04, 2021 12:28 pm
First look at the upgraded hospitality...

https://www.burnleyfootballclub.com/con ... ty-upgrade
Looks great. I like the idea of celebrating the centenary of our first league win.

UTC

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Re: James Hargreaves lower/hospitality

Post by Tribesmen » Tue May 04, 2021 1:44 pm

Super boxes , now that's something i very much doubt i will ever see the inside of .

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Re: James Hargreaves lower/hospitality

Post by JohnDearyMe » Tue May 04, 2021 1:59 pm

NottsClaret wrote:
Tue May 04, 2021 12:58 pm
The 'Super Box' looks very much like the ones they have at Man City.
Does anyone know how the hospitality experience is different at other clubs? Only been on a box at the Turf a couple of times and it seemed pleasant enough although everything looked a bit outdated

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Re: James Hargreaves lower/hospitality

Post by NottsClaret » Tue May 04, 2021 2:37 pm

JohnDearyMe wrote:
Tue May 04, 2021 1:59 pm
Does anyone know how the hospitality experience is different at other clubs? Only been on a box at the Turf a couple of times and it seemed pleasant enough although everything looked a bit outdated
Only been to Man Utd, City and Huddersfield in hospitality. Obviously not a fair comparison with the us and the first two there. City was by far the best though, as you'd expect (apart from the usual 5-0). Huddersfield you'd think we'd be on a par with but even there felt a slicker operation.

On a slightly different note, the best day out I've had in posh seats was when my dad somehow got us an invite off Lee Hoos into the Bob Lord Directors' lounge or whatever it's called. Old school, like a museum in there with great staff.
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Re: James Hargreaves lower/hospitality

Post by ŽižkovClaret » Tue May 04, 2021 2:49 pm

Least said about me sitting in posh seats, the better :lol:

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Re: James Hargreaves lower/hospitality

Post by Leisure » Tue May 04, 2021 2:52 pm

Leisure wrote:
Fri Apr 30, 2021 12:36 pm
Yes, I'll ask for clarification. However, I'm guessing that from 10th May you'll be able to choose from any Phase 1 seats which the club have been notified aren't renewing plus any that haven't had a ST holder in them. I would then think that after Phase 2 has finished any Phase 1 and 2 seats which weren't renewed will then become available to also choose from.
I've now had confirmation that the above is correct. So there's probably going to be 4000+ seats to choose from.

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Re: James Hargreaves lower/hospitality

Post by Newcastleclaret93 » Wed May 05, 2021 6:43 am

Have a lot of people been affected by this? just had a quick look at Paces tweet about the new executive lounge and there’s a lot of angry replies. Don’t really understand why

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Re: James Hargreaves lower/hospitality

Post by Steve-Harpers-perm » Wed May 05, 2021 8:25 am

Newcastleclaret93 wrote:
Wed May 05, 2021 6:43 am
Have a lot of people been affected by this? just had a quick look at Paces tweet about the new executive lounge and there’s a lot of angry replies. Don’t really understand why
Not sure what replies you are reading but a quick look shows a grand total of 23 with the majority positive of him trying to improve the ground!

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Re: James Hargreaves lower/hospitality

Post by Leisure » Wed May 05, 2021 8:29 am

Newcastleclaret93 wrote:
Wed May 05, 2021 6:43 am
Have a lot of people been affected by this? just had a quick look at Paces tweet about the new executive lounge and there’s a lot of angry replies. Don’t really understand why
132 seats affected ie they have to re-locate.

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Re: James Hargreaves lower/hospitality

Post by Top Claret » Wed May 05, 2021 9:52 am

I have seen pictures of the new interior and it looks amazing. It will bring in extra revenue and save 132 miserable souls from a soaking

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Re: James Hargreaves lower/hospitality

Post by Loyalclaret » Wed May 05, 2021 10:19 am

Know you're jesting Top Claret but friends who have their season tickets on that row rarely get wet. We usually only get to gloat about 3 times a season when they walk into the pub **** wrapped after the match

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Re: James Hargreaves lower/hospitality

Post by randomclaret2 » Wed May 05, 2021 10:21 am

How many of the 132 seats are occupied by season ticket holders ?

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Re: James Hargreaves lower/hospitality

Post by Blondeclaret » Wed May 05, 2021 2:09 pm

The block behind the directors box in the Bob Lord is also being taken for hospitality. All persons who use those seats will be relocated as per contact via tkt office.

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Re: James Hargreaves lower/hospitality

Post by Leisure » Wed May 05, 2021 2:12 pm

randomclaret2 wrote:
Wed May 05, 2021 10:21 am
How many of the 132 seats are occupied by season ticket holders ?
Most I would think, seeing as they are some of the best seats.

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Re: James Hargreaves lower/hospitality

Post by Leisure » Wed May 05, 2021 4:12 pm

Blondeclaret wrote:
Wed May 05, 2021 2:09 pm
The block behind the directors box in the Bob Lord is also being taken for hospitality. All persons who use those seats will be relocated as per contact via tkt office.
Please can you say where you got this information from? My information from the club is that no one in that area is being moved neither this season nor next season.

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Re: James Hargreaves lower/hospitality

Post by ClaretTony » Wed May 05, 2021 4:23 pm

ŽižkovClaret wrote:
Tue May 04, 2021 12:56 pm
Good to see they intend to make more of the 30 game undefeated plaque. Its been hidden away out of sight (for most) for far too long.

Id much prefer it to be in some sort of club museum, but this is better than the present
It was in the entrance to the old Brunshaw Road stand for a long time but for years after it was at the top of the players tunnel. I'm assuming it was removed when they moved the tunnel which is seven years ago. But not to have it on display for that period is criminal.

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Re: James Hargreaves lower/hospitality

Post by jrgbfc » Wed May 05, 2021 5:02 pm

Leisure wrote:
Wed May 05, 2021 4:12 pm
Please can you say where you got this information from? My information from the club is that no one in that area is being moved neither this season nor next season.
My Dad sits up there and there's been rumours about them getting moved the last few years. He definitely hasn't heard anything from the club about it.
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Re: James Hargreaves lower/hospitality

Post by NewClaret » Wed May 05, 2021 6:59 pm

New facilities look great. Sadly can’t imagine I’ll ever be using the “super box” though.

I’ve been to a few different types of hospitality away from TM. Setting the box experiences aside, these were much more affordable. One where you are in a lounge before the game and then had a ticket for a seat in the stadium. Another was less formal (and much cheaper) with free bottles of beer/wine and bacon/sausage rolls, then designated

Anyone know if we do something similar? I’ve never looked in to it as only ever go when invited by others who are paying, but I’d do that occasionally for matches near special occasions if it were reasonable.

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Re: James Hargreaves lower/hospitality

Post by Blondeclaret » Wed May 05, 2021 8:22 pm

Leisure.

After having seats in this block for over 10yrs we were notified last week by phone that all seats in that block
BDB would not be available . They said that at some point they would be used for hospitality only. We would be offered seats elsewhere in the Bob lord stand.

I believe a total of approximately 300 seats are to be given to hospitality between the James Hargreaves & the Bob Lord stands.

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Re: James Hargreaves lower/hospitality

Post by jrgbfc » Wed May 05, 2021 8:55 pm

Blondeclaret wrote:
Wed May 05, 2021 8:22 pm
Leisure.

After having seats in this block for over 10yrs we were notified last week by phone that all seats in that block
BDB would not be available . They said that at some point they would be used for hospitality only. We would be offered seats elsewhere in the Bob lord stand.

I believe a total of approximately 300 seats are to be given to hospitality between the James Hargreaves & the Bob Lord stands.
My Dad sits up there but he's not heard anything yet. Maybe because he didn't carry on paying so hasn't had the chance to renew yet?
Tbh he's been half expecting it the last few years. I'm guessing if you want to stay in the Bob Lord there won't be many decent seats left.

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Re: James Hargreaves lower/hospitality

Post by Blondeclaret » Wed May 05, 2021 9:24 pm

I know people who have already renewed and the club have accepted their monies and they have not had a call yet. So we’ll see. Does your dad sit near the front?

dougcollins
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Re: James Hargreaves lower/hospitality

Post by dougcollins » Wed May 05, 2021 9:28 pm

Blondeclaret wrote:
Wed May 05, 2021 9:24 pm
I know people who have already renewed and the club have accepted their monies and they have not had a call yet. So we’ll see. Does your dad sit near the front?
We renewed in the JHL before we were contacted -I assumed that was deliberate from the club.

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