Liverpool game - Claiming tickets and ground entry

Leisure · Post by **Leisure** » Mon May 17, 2021 9:26 am

claretblue wrote: ↑
Mon May 17, 2021 9:19 am
I did the same - with no success!

just shows how desperate we are dushanbe!

Did you click/tick all the boxes?

59claret · Post by **59claret** » Mon May 17, 2021 10:00 am

I applied assuming the tickets would be where I normally sit in JHL however they have allocated me in the Jimmy Mac upper and apparently you can’t swap them so there may be 2 back on the market Not sure I fancy it up there!

Zlatan · Post by **Zlatan** » Mon May 17, 2021 10:14 am

Leisure · Post by **Leisure** » Mon May 17, 2021 10:30 am

59claret wrote: ↑
Mon May 17, 2021 10:00 am
I applied assuming the tickets would be where I normally sit in JHL however they have allocated me in the Jimmy Mac upper and apparently you can’t swap them so there may be 2 back on the market Not sure I fancy it up there!

Hope that you're going to inform the Ticket Office that you now don't want the tickets! PS - The JMU isn't like Mt Everest!

edlass · Post by **edlass** » Mon May 17, 2021 10:39 am

edlass wrote: ↑
Sun May 16, 2021 9:57 pm
Bloody hell. Facepalm. My Dad and I both received confirmation emails telling us to "click here" which we did and selected our seats but they are nowhere near each other. I didn't realise I should have selected two and done the friends and family drop down.

The ticket office must be busy this morning, i have tried phoning them solidly since it opened at 10 but it rings out. Can't believe I've done this!! argh

Leisure · Post by **Leisure** » Mon May 17, 2021 11:03 am

edlass wrote: ↑
Mon May 17, 2021 10:39 am
The ticket office must be busy this morning, i have tried phoning them solidly since it opened at 10 but it rings out. Can't believe I've done this!! argh

Probably dealing with Phase 2 renewers who thought that they could pay their £10 deposit today but that date was changed on the website at the weekend to the 24th!

edlass · Post by **edlass** » Mon May 17, 2021 11:03 am

edlass wrote: ↑
Mon May 17, 2021 10:39 am
The ticket office must be busy this morning, i have tried phoning them solidly since it opened at 10 but it rings out. Can't believe I've done this!! argh

I tried email and they replied really quickly. But they cant put us together "We cannot move any seats for this game due to following social distancing guidelines and the seating plan has been submitted based off the ballot entries"

If only I had just selected two we would have been together!!

steve1264b · Post by **steve1264b** » Mon May 17, 2021 11:14 am

i have driven over to the club from chorley twice in a week, today they linked my accounts gave me a new password.

Ive got home and the liverpool tickets arena in my purchase history, how do i download the buggers?

cav · Post by **cav** » Mon May 17, 2021 11:20 am

Is anyone else having the 'W6' error?

I must of tried about 10 times now this morning, it's just not working for me.

steve1264b · Post by **steve1264b** » Mon May 17, 2021 11:20 am

done it!!!

Leisure · Post by **Leisure** » Mon May 17, 2021 11:44 am

Just a reminder - All tickets will be free of charge, with the club encouraging successful ticket holders to consider a donation to NHS Charities Together.
https://www.justgiving.com/associationofnhscharities

Longsidelenny1882 · Post by **Longsidelenny1882** » Mon May 17, 2021 12:07 pm

No tickets for us that’s how it goes enjoy the game and experience who received tickets we will never know if it was run fair and square please give a shout out on my behalf off uptheclarets

clarethomer · Post by **clarethomer** » Mon May 17, 2021 12:23 pm

I think that if you don't like the seat being offered, don't get it yet. I was offered one right at pitchside in JHL near JM stand. Didn't fancy that as Im usually in JHU so like to be above play if poss.

I tried again this morning to be offered a seat in JMU right at the back - again didn't complete and I have now got what appears to be a decent seat in Bob Lord. Still would have preferred my own seat but its probably the next best thing considering I must have missed JHU offering

Loyalclaret · Post by **Loyalclaret** » Mon May 17, 2021 12:44 pm

Friend got tickets through the forced move in the JHL and another in the ballot

Hopefully a few more become available

Leisure · Post by **Leisure** » Mon May 17, 2021 1:00 pm

Loyalclaret wrote: ↑
Mon May 17, 2021 12:44 pm
Friend got tickets through the forced move in the JHL and another in the ballot Hopefully a few more become available

Presumably only 1 of his tickets will be useable, unless he knows someone with the same ID as him!

Loyalclaret · Post by **Loyalclaret** » Mon May 17, 2021 1:06 pm

He's informed the club

JohnMac · Post by **JohnMac** » Mon May 17, 2021 1:12 pm

Sean Dyche's Watch wrote: ↑
Sun May 16, 2021 9:00 pm
Curiously, I'm 12 rows further down than my usual row! But a few seats along.

Maybe they are alienating me because I've already had Covid and am on a secret list

JohnMac · Post by **JohnMac** » Mon May 17, 2021 1:13 pm

Leisure wrote: ↑
Mon May 17, 2021 11:44 am
Just a reminder - All tickets will be free of charge, with the club encouraging successful ticket holders to consider a donation to NHS Charities Together.
https://www.justgiving.com/associationofnhscharities

Cheers for the link Pete

ClaretTony · Post by **ClaretTony** » Mon May 17, 2021 1:43 pm

59claret wrote: ↑
Mon May 17, 2021 10:00 am
I applied assuming the tickets would be where I normally sit in JHL however they have allocated me in the Jimmy Mac upper and apparently you can’t swap them so there may be 2 back on the market Not sure I fancy it up there!

They are not back on the market. Once allocated, that’s it, no one else can have them. It was clear that you wouldn’t get your own seats.

Leisure · Post by **Leisure** » Mon May 17, 2021 1:49 pm

cav wrote: ↑
Mon May 17, 2021 11:20 am
Is anyone else having the 'W6' error?

I must of tried about 10 times now this morning, it's just not working for me.

cav - are you sorted now? If not, suggest that you get intouch with the Ticket Office.

claretblue · Post by **claretblue** » Mon May 17, 2021 2:06 pm

ClaretTony wrote: ↑
Mon May 17, 2021 1:43 pm
They are not back on the market. Once allocated, that’s it, no one else can have them.

seems a little unfair if allocated tickets are not to be 'taken-up'.

I would have thought it would be a relatively simple process to contact a season ticket holder who was unsuccessful to inform them that they were now successful.

me stating this as an unsuccessful participant in the process!

UTC

Stalbansclaret · Post by **Stalbansclaret** » Mon May 17, 2021 2:22 pm

Why on earth would you not attend just because you don't get your usual seat ?? I'm looking forward to a different view.

IanMcL · Post by **IanMcL** » Mon May 17, 2021 2:37 pm

Anyone applying knew they were extremely unlikely to be sat in their ST seat.

Not to attend is appalling.

PaintYorkClaretnBlue · Post by **PaintYorkClaretnBlue** » Mon May 17, 2021 2:40 pm

I’ve emailed the ticket office asking if there were any tickets made available by people who aren’t going and they replied saying that they couldn’t change anything.

Foreverly Claret · Post by **Foreverly Claret** » Mon May 17, 2021 2:47 pm

This is a nightmare.

Didn't get an e-mail so checked Purchase History...BINGO...seat very near where we usually sit..but have I got 2...it says one on Purchase history but I do have the F & f link ...wanted one for the wife as well.

But can't get through on the phone to check ..been trying all morning .

No response to e-mails .

No QR code so won't risk driving over from Leeds .

HEEELLLPPPP !!!!!

Leisure · Post by **Leisure** » Mon May 17, 2021 3:00 pm

Foreverly Claret wrote: ↑
Mon May 17, 2021 2:47 pm
This is a nightmare.

Didn't get an e-mail so checked Purchase History...BINGO...seat very near where we usually sit..but have I got 2...it says one on Purchase history but I do have the F & f link ...wanted one for the wife as well.

But can't get through on the phone to check ..been trying all morning .

No response to e-mails .

No QR code so won't risk driving over from Leeds .

HEEELLLPPPP !!!!!

When you got onto the TICKET SELECTION page, under Number of Seats did you enter 2? I presume that you ordered 2 via F and F?

Foreverly Claret · Post by **Foreverly Claret** » Mon May 17, 2021 3:35 pm

Thanks leisure. to be honest , I can't remember what I did..I find the website very difficult to manoeuvre BUT the point is I just can't get through to anybody who can help...by phone or e-mail...I really want to go but , as I said , I'm not driving over from Leeds without the codes. It's a shame because somebody else could have had them

Loyalclaret · Post by **Loyalclaret** » Mon May 17, 2021 3:36 pm

Leisure wrote: ↑
Sun May 16, 2021 2:58 pm
Everything you need to know about claiming your match tickets for Burnley v Liverpool

The ballot for Liverpool tickets has now been completed. Email confirmations for those selected for the game have now been sent. Please ensure you check any additonal folders you may have (junkbox folder etc).

Successful applicants will also be able to see if they are eligible for the game in their online account.

If you have not received an email confirmation by 5pm, Friday May 14, unfortunately you were not picked from the random ballot.

Successful applicants will be able to log-in to tickets.burnleyfc.com from Sunday 16th May at 8:15pm to claim the full number of tickets you applied for in the ballot.

When you claim your tickets, you will also need to complete a mandatory health questionnaire which needs to be completed within 72 hours of the game as part of the online process.

Additional links to the new match code of conduct form will also be available ahead of your arrival at Turf Moor.

Supporters will have until 8:15pm on Tuesday 18th May to claim their tickets online.

The supporters account who applied must log back in to do this and you will only be offered the applied for amount of seats. The number of seats allocated will be as per your application and you will be able to select the appropraite people from your friends and family to check out.

Seats will be automatically allocated in the ballot, with any successful group tickets through Friends and Family sitting in close proximity to each other.

Please note: paper tickets are not being used for this fixture. You will therefore need to produce your e-ticket at Turf Moor on Wednesday evening.

All supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.

CLAIM YOUR TICKETS HERE FROM 8:15PM SUNDAY, MAY 16

Accessible Stands/Disabled Supporters

Registered disabled supporters who usually sit in the accessible stands will receive a successful email. This will advise how to supply the matchday accessibility team with additional information about their needs.

Registered disabled supporters who usually sit in general admission seats will also receive a successful email, but will need to ensure that they have advised us of the details of their personal assistant in their application, or email our Supporter Liaison Officer, Anita Goodenough, on slo@burnleyfc.com to confirm who will attend with them.

SSO & LOGGING IN ISSUES

If any supporters who have been successful in the ticket ballot for Liverpool tickets has any issues logging in to their account, or SSO issues please use the SSO Support Form below.

You will be priortised over the next 48 hours to ensure you can receive your e-tickets.

SSO SUPPORT FORM
https://media-cdn.incrowdsports.com/a67 ... nowe:0:216

GENERAL INFO

All supporters attending the game will be asked to arrive at a dedicated time slot, to stagger the entrance prior to kick off. More info to be released in due course.

Please note, there will be no concession kiosks open at Turf Moor, but there will be food provision externally around the vicinity of the stadium.

The Clarets Store will be open until 8.15pm, and a printed matchday programme will be available to purchase from the store on matchday.

Once inside the stadium, supporters must head straight to their allocated seats and wear face masks.

At the end of the game, the manager, players and staff will embark on a traditional, end of season lap of appreciation.

NOTICE: The club has disappointingly been made aware of some supporters already offering to sell their FREE tickets if they are successful in the ballot. This is strictly forbidden. Anyone found selling/forwarding e-tickets may have their account suspended by the club, and anyone attempting to attend the game under another supporters details will be turned away from the stadium.

Please can someone provide the link to the Web page this sits in. I have an issue regarding for the SSO SUPPORT Form but that link just brings a graphic of BFC/Lpool logo.

Ive tried and failed to call the ticket office. I do drive past but according to the website it shuts at 4pm and I'll be there at 4:30pm

2 Bee Holed · Post by **2 Bee Holed** » Mon May 17, 2021 3:40 pm

Having read some of this thread.
If the club ever did get a 21st century ticketing system,
I am not sure our fans would understand it!

(tongue in cheek)

Leisure · Post by **Leisure** » Mon May 17, 2021 3:43 pm

Foreverly Claret wrote: ↑
Mon May 17, 2021 3:35 pm
Thanks leisure. to be honest , I can't remember what I did..I find the website very difficult to manoeuvre BUT the point is I just can't get through to anybody who can help...by phone or e-mail...I really want to go but , as I said , I'm not driving over from Leeds without the codes. It's a shame because somebody else could have had them

Try emailing the Supporters Liaison Officer - slo@burnleyfc.com

buzzclarets79 · Post by **buzzclarets79** » Mon May 17, 2021 3:43 pm

Was unsucessful in the ballot, but because of timings and dates involved I had to take the day off work just in case I did get a ticket, add that to so many wanting to attend I think it'd be pretty poor taste that anyone that was lucky enough to get a ticket didn't attend Wednesday night. I do fully expect someone to come on here Thursday and tell us how they didn't bother going sadly.

Hope that the lucky 3,500 have a great time, back the lads, make some noise.

Leisure · Post by **Leisure** » Mon May 17, 2021 3:48 pm

Loyalclaret wrote: ↑
Mon May 17, 2021 3:36 pm
Please can someone provide the link to the Web page this sits in. I have an issue regarding for the SSO SUPPORT Form but that link just brings a graphic of BFC/Lpool logo.

Ive tried and failed to call the ticket office. I do drive past but according to the website it shuts at 4pm and I'll be there at 4:30pm

Try this https://go.burnleyfc.com/ticketlinking

Leisure · Post by **Leisure** » Mon May 17, 2021 3:50 pm

2 Bee Holed wrote: ↑
Mon May 17, 2021 3:40 pm
Having read some of this thread.
If the club ever did get a 21st century ticketing system,
I am not sure our fans would understand it!

(tongue in cheek)

Lucky if we have a 20th century system!

Sean Dyche's Watch · Post by **Sean Dyche's Watch** » Mon May 17, 2021 6:00 pm

Arrival times:

BOB LORD

Blocks 4,5,6 - 45 mins before KO (Entrance A)
Blocks 1,2,3 - 1 hour 15 mins before KO (Entrance B)

JIMMY MCILROY UPPER

Blocks 1,2,3 - 1 hour 15 mins before KO (Entrance F)
Blocks 4,5,6,7 - 45 mins before KO (Entrance C)

JIMMY MCILROY LOWER

Blocks 1,2,3 - 1 hour 15 mins before KO (Entrance E)
Blocks 4,5,6,7 - 45 mins before KO (Entrance D)

JAMES HARGREAVES UPPER

Blocks 1,2,3 - 45 mins before KO (Entrance L)
Block 4 - 1 hour 15 mins before KO (Entrance K)

JAMES HARGREAVES LOWER

Blocks 1,2,3,4,5 - 45 mins before KO (Entrance M)
Blocks 6,7,8,9 - 1 hour 15 mins before KO (Entrance G)

Joe14 · Post by **Joe14** » Mon May 17, 2021 6:01 pm

I’ve emailed and had no reply. I’ve spent hours on the phone. No joy. It’s been a nightmare. Should have been a simple process especially with only 3500 attending. Utter shambles.

In other news I’ve tried the website again and just now it liked my log in details so got there in the end. For 1 game only we are Bob Lorders.

Sean Dyche's Watch · Post by **Sean Dyche's Watch** » Mon May 17, 2021 6:03 pm

So does this mean that some people need to arrive at 7pm, and some people need to arrive at 7.30pm, or the arrival time window is between 7.00pm and 7.30pm for some people, and 7.30pm and 8.15pm for others?

I suspect (hope?) that it's arrival windows, as the club will want a steady stream of people arriving for certain blocks, rather than everyone arriving at the same time, and potential for gathering.

I'm confused!

Barry_Chuckle · Post by **Barry_Chuckle** » Mon May 17, 2021 6:18 pm

I assume everyone can leave at the final whistle together?
If so, you'd get a more staggered entry to the ground even without these guidelines than you will with exiting the ground, so why bother?
If this is a sign on things to come next season, I hope there's an option for a ST refund because I'm out.
Living over 2 hours away from Turf Moor, a round trip on match day is time consuming, but if I'm told I have to enter the ground over an hour before KO, and potential staggered exiting, it's just too much hassle for me.

Leisure · Post by **Leisure** » Mon May 17, 2021 6:23 pm

Sean Dyche's Watch wrote: ↑
Mon May 17, 2021 6:03 pm
So does this mean that some people need to arrive at 7pm, and some people need to arrive at 7.30pm, or the arrival time window is between 7.00pm and 7.30pm for some people, and 7.30pm and 8.15pm for others?

I suspect (hope?) that it's arrival windows, as the club will want a steady stream of people arriving for certain blocks, rather than everyone arriving at the same time, and potential for gathering.

I'm confused!

I've no idea but I've asked the question. Watch this space!

Leisure · Post by **Leisure** » Mon May 17, 2021 6:24 pm

Barry_Chuckle wrote: ↑
Mon May 17, 2021 6:18 pm
I assume everyone can leave at the final whistle together?
If so, you'd get a more staggered entry to the ground even without these guidelines than you will with exiting the ground, so why bother?
If this is a sign on things to come next season, I hope there's an option for a ST refund because I'm out.
Living over 2 hours away from Turf Moor, a round trip on match day is time consuming, but if I'm told I have to enter the ground over an hour before KO, and potential staggered exiting, it's just too much hassle for me.

No, exit details will be announced on the night.

Zlatan · Post by **Zlatan** » Mon May 17, 2021 6:25 pm

I would imagine that getting everyone to their seats with ticket checks etc requires more attention from stewards than it does to leave, hence the stagger- it’s my opinion not anything announced btw

Leisure · Post by **Leisure** » Mon May 17, 2021 6:26 pm

Joe14 wrote: ↑
Mon May 17, 2021 6:01 pm
I’ve emailed and had no reply. I’ve spent hours on the phone. No joy. It’s been a nightmare. Should have been a simple process especially with only 3500 attending. Utter shambles.

In other news I’ve tried the website again and just now it liked my log in details so got there in the end. For 1 game only we are Bob Lorders.

So initially it wouldn't accept/recognise your login details? But eventually it did?

Rileybobs · Post by **Rileybobs** » Mon May 17, 2021 6:42 pm

Barry_Chuckle wrote: ↑
Mon May 17, 2021 6:18 pm
I assume everyone can leave at the final whistle together?
If so, you'd get a more staggered entry to the ground even without these guidelines than you will with exiting the ground, so why bother?
If this is a sign on things to come next season, I hope there's an option for a ST refund because I'm out.
Living over 2 hours away from Turf Moor, a round trip on match day is time consuming, but if I'm told I have to enter the ground over an hour before KO, and potential staggered exiting, it's just too much hassle for me.

I would have thought that fans will be told to stay in their seat at the final whistle and there will be announcements as and when each block can leave. You’d like to think that this could be done in 20 mins or so.

cav · Post by **cav** » Mon May 17, 2021 6:43 pm

Leisure wrote: ↑
Mon May 17, 2021 1:49 pm
cav - are you sorted now? If not, suggest that you get intouch with the Ticket Office.

Not yet Leisure, I’ll have to tackle it again tomorrow! I’ve sent them an email so hopefully they’ll get it sorted for me. Thank you

Devils_Advocate · Post by **Devils_Advocate** » Mon May 17, 2021 6:44 pm

Rileybobs wrote: ↑
Mon May 17, 2021 6:42 pm
I would have thought that fans will be told to stay in their seat at the final whistle and there will be announcements as and when each block can leave. You’d like to think that this could be done in 20 mins or so.

They are bringing in some teachers to decide which block gets to go home first

Winstonswhite · Post by **Winstonswhite** » Mon May 17, 2021 6:47 pm

Remember there’s a “lap of appreciation” to take place, which people might or might not want to stay for- just to complicate exit procedures!

mikeS · Post by **mikeS** » Mon May 17, 2021 7:10 pm

With only 3,500 people to arrive, these arrival times are a bit stupid. 1 hour and 15 mins before kick off - with no catering facilities, no bars open- are we supposed to wait anothethour and a quarter at the end before we can leave?

Leisure · Post by **Leisure** » Mon May 17, 2021 7:18 pm

cav wrote: ↑
Mon May 17, 2021 6:43 pm
Not yet Leisure, I’ll have to tackle it again tomorrow! I’ve sent them an email so hopefully they’ll get it sorted for me. Thank you

If you don't get sorted by the Ticket Office try slo@burnleyfc.com

Foreverly Claret · Post by **Foreverly Claret** » Mon May 17, 2021 7:18 pm

Hello Leisure...thanks for the link...I've had a response but nothing relevant .I was beginning to think it was me being a cretin but there seem to be so many posters on here with very basic problems..I just want somebody in the ticket Office to tell me how many tickets I won ( through F & F ) is it one or two...and how are they going to get the QR to me...they haven't e-mailed me re the success but all our Season Ticket renewals were achieved that way in April.

I guess I'll just have to sit on the phone all day tomorrow .

Shambles

ClaretTony · Post by **ClaretTony** » Mon May 17, 2021 7:46 pm

Sean Dyche's Watch wrote: ↑
Mon May 17, 2021 6:00 pm
Arrival times:

BOB LORD

Blocks 4,5,6 - 45 mins before KO (Entrance A)
Blocks 1,2,3 - 1 hour 15 mins before KO (Entrance B)

JIMMY MCILROY UPPER

Blocks 1,2,3 - 1 hour 15 mins before KO (Entrance F)
Blocks 4,5,6,7 - 45 mins before KO (Entrance C)

JIMMY MCILROY LOWER

Blocks 1,2,3 - 1 hour 15 mins before KO (Entrance E)
Blocks 4,5,6,7 - 45 mins before KO (Entrance D)

JAMES HARGREAVES UPPER

Blocks 1,2,3 - 45 mins before KO (Entrance L)
Block 4 - 1 hour 15 mins before KO (Entrance K)

JAMES HARGREAVES LOWER

Blocks 1,2,3,4,5 - 45 mins before KO (Entrance M)
Blocks 6,7,8,9 - 1 hour 15 mins before KO (Entrance G)

Is there anything else they can get wrong? Our ticket is in a block not even mentioned.

Leisure · Post by **Leisure** » Mon May 17, 2021 7:56 pm

Foreverly Claret wrote: ↑
Mon May 17, 2021 7:18 pm
Hello Leisure...thanks for the link...I've had a response but nothing relevant .I was beginning to think it was me being a cretin but there seem to be so many posters on here with very basic problems..I just want somebody in the ticket Office to tell me how many tickets I won ( through F & F ) is it one or two...and how are they going to get the QR to me...they haven't e-mailed me re the success but all our Season Ticket renewals were achieved that way in April.

I guess I'll just have to sit on the phone all day tomorrow .

Shambles

When you've logged into your ticket account and got to the Ticket Selection page. have you tried to enter 2 in the Number of Seats box?