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Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 9:51 am
by 2 Bee Holed
steve1264b wrote: ↑Mon May 10, 2021 3:15 pm
Just been to the ticket office.
All sorted, there was a problem with my account on the new system.
I would suggest anyone having issues to pop in.
Well done ladies and thank you.
You must be on the wind up, if not I bl**dy give up!
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 9:54 am
by Bordeauxclaret
Targetman wrote: ↑Tue May 11, 2021 9:25 am
What is the capacity of Turf Moor, around 22,000 or just under? If the Cricket Field stand is 4,000 then that would leave a capacity of approx 18,000 or thereabouts.
25% of that is 4,500 yet we are only being permitted 3,500. Just for clarity perhaps the club could have explained how the figure was calculated?
Hopefully with the new owners we can look forward to a little more information regarding allocation of away tickets, numbers sold etc. when things get back to normal.
Not sure the club have officially announced it but a couple on here have put it down to the relatively small space and access areas in the Cricket Field end.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 10:26 am
by Leisure
Targetman wrote: ↑Tue May 11, 2021 9:25 am
What is the capacity of Turf Moor, around 22,000 or just under? If the Cricket Field stand is 4,000 then that would leave a capacity of approx 18,000 or thereabouts.
25% of that is 4,500 yet we are only being permitted 3,500. Just for clarity perhaps the club could have explained how the figure was calculated?
Hopefully with the new owners we can look forward to a little more information regarding allocation of away tickets, numbers sold etc. when things get back to normal.
Possibly the 25% figure has to also include everyone in the ground not just fans ie players, staff, officials, press, TV staff, 1st aid etc, thereby reducing the number of fans who can be allowed in.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 12:01 pm
by Zlatan
Bordeauxclaret wrote: ↑Tue May 11, 2021 9:54 am
Not sure the club have officially announced it but a couple on here have put it down to the relatively small space and access areas in the Cricket Field end.
CFS may be closed due to the away dressing room being situated near the entrance to the stand perhaps...???
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 12:31 pm
by Quickenthetempo
1500 player and directors complimentarys.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 12:41 pm
by Leisure
Quickenthetempo wrote: ↑Tue May 11, 2021 12:31 pm
1500 player and directors complimentarys.
4500 - 3500 = 1000.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 2:22 pm
by Targetman
I noticed that Everton are only allowed 6,500 fans for their home game. Thats well below 25% capacity of Goodison.
Obviously other things are being taken into consideration.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 2:37 pm
by Leisure
Targetman wrote: ↑Tue May 11, 2021 2:22 pm
I noticed that Everton are only allowed 6,500 fans for their home game. Thats well below 25% capacity of Goodison.
Obviously other things are being taken into consideration.
It looks like the 25% is being given as a general maximum but then individual club/ground circumstances must be being taken into account before an actual maximum figure is arrived at.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 4:07 pm
by claretblue
club have announced:
'...Tickets to be awarded through an online ballot of season ticket holders, starting on Saturday and closing at midnight on Tuesday night (23:59)...'
I may be mistaken but I thought the deadline was Friday 14th
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 4:09 pm
by gawthorpe_view
claretblue wrote: ↑Tue May 11, 2021 4:07 pm
club have announced:
'...Tickets to be awarded through an online ballot of season ticket holders, starting on Saturday and closing at midnight on Tuesday night (23:59)...'
I may be mistaken but I thought the deadline was Friday 14th
I think that was if you haven't heard by then you've been unsuccessful.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 4:17 pm
by claretblue
gawthorpe_view wrote: ↑Tue May 11, 2021 4:09 pm
I think that was if you haven't heard by then you've been unsuccessful.
ok - but was tonight at mid-night ever mentioned as the deadline?
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 4:37 pm
by yorkyclaret
Hope I am wrong, but I really doubt that I, or others who have entered the ballot, but havn't had a confirmation email, will get an email to say we're in.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 4:44 pm
by Bosscat
claretblue wrote: ↑Tue May 11, 2021 4:17 pm
ok - but was tonight at mid-night ever mentioned as the deadline?
- 20210511_164319.jpg (615.7 KiB) Viewed 4032 times
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 5:09 pm
by claretblue
Bosscat wrote: ↑Tue May 11, 2021 4:44 pm
20210511_164319.jpg
yeah but no but...only in bold mile high letters Boss!
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 7:11 pm
by JR1882
Unfortunately my account won’t “link” so I’ll be out of this. Ticket office reset it all upon renewing my season ticket and now it doesn’t even let me in.
It’s going great for me
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 7:15 pm
by Grumps
JR1882 wrote: ↑Tue May 11, 2021 7:11 pm
Unfortunately my account won’t “link” so I’ll be out of this. Ticket office reset it all upon renewing my season ticket and now it doesn’t even let me in.
It’s going great for me
Did they not say you could report the fault and you'd be entered in the ballot... Be quick you'd still get in
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 7:18 pm
by claretblue
Grumps wrote: ↑Tue May 11, 2021 7:15 pm
Did they not say you could report the fault and you'd be entered in the ballot... Be quick you'd still get in
report to who though?
...I've left over 6 messages on answer machine and sent 2 emails - all unanswered!
UTC
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 7:21 pm
by JR1882
Several emails and 45 mins in a queue just to renew my season ticket, I can’t be arsed with it again.
Re: Liverpool game - ticketing preparation
Posted: Tue May 11, 2021 7:50 pm
by Leisure
claretblue wrote: ↑Tue May 11, 2021 7:18 pm
report to who though?
...I've left over 6 messages on answer machine and sent 2 emails - all unanswered!
UTC
I'd email the Ticket Office and the SLO.
Ticketoffice@burnleyfc.com
Slo@burnleyfc.com
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 8:53 pm
by Claret Till I Die
I know that 5pm on Friday is the cut off for getting emails but does it say anywhere when they will be sent out ?
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 8:55 pm
by Bosscat
Claret Till I Die wrote: ↑Wed May 12, 2021 8:53 pm
I know that 5pm on Friday is the cut off for getting emails but does it say anywhere when they will be sent out ?
Probably only those chosen will get emails...
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 8:58 pm
by Claret Till I Die
Bosscat wrote: ↑Wed May 12, 2021 8:55 pm
Probably only those chosen will get emails...
The club said that but I can't imagine 3500 emails going out at 4.55pm on Friday. Just wondered when they'd start sending them
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 9:04 pm
by Loyalclaret
Some already know
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 9:15 pm
by Claret Till I Die
Loyalclaret wrote: ↑Wed May 12, 2021 9:04 pm
Some already know
Either I'll get an email or not, just wondered when they were starting sending them out. Assumed today might be used to sort through
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 9:31 pm
by Oldparkwood
Loyalclaret wrote: ↑Wed May 12, 2021 9:04 pm
Some already know
Why Bull Sh*t? No one knows as of yet!
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 10:19 pm
by beddie
Loyalclaret wrote: ↑Wed May 12, 2021 9:04 pm
Some already know
Loyal. Are you one of many that has had to move seat due to the club removing three rows of the seats?
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 10:39 pm
by Loyalclaret
beddie wrote: ↑Wed May 12, 2021 10:19 pm
Loyal. Are you one of many that has had to move seat due to the club removing three rows of the seats?
No but a friend is
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 10:42 pm
by beddie
Loyalclaret wrote: ↑Wed May 12, 2021 10:39 pm
No but a friend is
We're also having to move seats.
Re: Liverpool game - ticketing preparation
Posted: Wed May 12, 2021 10:46 pm
by Loyalclaret
Frustrating for you. Hope you manage to pick a decent seat
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:23 pm
by Sean Dyche's Watch
My ballot application was successful.
I've logged into my account, and it says 'Liverpool FC - Successful' with today's date on.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:27 pm
by Zlatan
Sean Dyche's Watch wrote: ↑Thu May 13, 2021 12:23 pm
My ballot application was successful.
I've logged into my account, and it says 'Liverpool FC - Successful' with today's date on.
Me too - get in
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:27 pm
by 1989_claret
I’ve just checked and it says I’ve been successful but no email received yet so fingers crossed it’s all good.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:36 pm
by Oo_George
Which section on the website do you go to to see that?
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:37 pm
by 1989_claret
Oo_George wrote: ↑Thu May 13, 2021 12:36 pm
Which section on the website do you go to to see that?
Go to purchase history
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:38 pm
by Loyalclaret
Mine also says successful, fingers crossed that means we've got them!
Can anyone else who has successful check whether the Friends and Family they applied for also have successful? I can not see the other two people I applied for on my account?
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:40 pm
by Oo_George
Ah yes! Bingo! I've got the same, but still no email! I'll need to log on to my kids accounts now to check they have one I assume, as its only showing x1 even though I applied for 3.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:43 pm
by 1989_claret
Oo_George wrote: ↑Thu May 13, 2021 12:40 pm
Ah yes! Bingo! I've got the same, but still no email! I'll need to log on to my kids accounts now to check they have one I assume, as its only showing x1 even though I applied for 3.
Same for my old man but I am hoping it means all of your ‘group’ that is successful if one has been without looking at the other people’s accounts.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:45 pm
by Leisure
Same here, it has today's date on it but when I clicked on the i it then took me to another page 'Purchase History' and on the Product Date it says 31st December 1999????? I then clicked on 'Re send email' (not knowing what email they were referring to!) and have just recevied an email confirming 'successful'.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:53 pm
by Sean Dyche's Watch
Just a thought, I hope it doesn't mean that the application into the ballot was successful, rather than being successful in being allocated a ticket!
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:57 pm
by 1989_claret
Done the same as Leisure and received an email but still says only x1 successful whereas I applied for me and my old man.
It also says ‘ticket purchased.’
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:57 pm
by mickleoverclaret
This was my fear too. Mine says "successful" and i've been able to resend the email saying so but I won't get my hopes up just yet.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:58 pm
by Leisure
1989_claret wrote: ↑Thu May 13, 2021 12:57 pm
Done the same as Leisure and received an email but still says only x1 successful whereas I applied for me and my old man.
It also says ‘ticket purchased.’
Is he registered at the club with a different email address? I applied for 3 and we've all received separate emails.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 12:59 pm
by 1989_claret
He is and then received a new Loyalty Number. I’m going to try link his new account with his actual Loyalty Number and hopefully it works.
He is on my friends and family.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 1:00 pm
by Leisure
Also, on the email there's no info on just how I get the ticket?
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 1:01 pm
by 1989_claret
Sorry Leisure did you all receive three separate emails but it said x1 on each?
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 1:03 pm
by Oo_George
All same as me. I think we have possibly found a loop hole in getting the email early and somebody at the club will be going mad now because there should be some detail on what to do next and what is expected on the night, to avoid this sort of confusion!
I'm sure it will become clear by 5pm tomorrow!
I just hope I get the 3 tickets I applied for and not just one for myself!
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 1:08 pm
by Eyres_11
claretblue wrote: ↑Tue May 11, 2021 7:18 pm
report to who though?
...I've left over 6 messages on answer machine and sent 2 emails - all unanswered!
UTC
SLO seems to reply once then not bother. Still can't link my account, have supplied them all email passwords etc
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 1:23 pm
by Loyalclaret
Eyres_11 wrote: ↑Thu May 13, 2021 1:08 pm
SLO seems to reply once then not bother. Still can't link my account, have supplied them all email passwords etc
Or the SLO is answering the emails in date order from received. Yours has been answered, you've presumably replied bringing you to the top of the email box.
That's how I would do it otherwise you'll get never get to the bottom (oldest) emails. Impatient people who keep replying could possibly be kicking themselves further down the list
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 1:27 pm
by Leisure
Eyres_11 wrote: ↑Thu May 13, 2021 1:08 pm
SLO seems to reply once then not bother. Still can't link my account, have supplied them all email passwords etc
Maybe all she can do is to pass the issue onto the appropriate department, website and/or ticketing and then they should be sorting it and replying to you? Would suggest that you go back to her to say that your issue still hasn't been sorted.
Re: Liverpool game - ticketing preparation
Posted: Thu May 13, 2021 1:28 pm
by Eyres_11
Leisure wrote: ↑Thu May 13, 2021 1:27 pm
Maybe all she can do is to pass the issue onto the appropriate department, website and/or ticketing and then they should be sorting it and replying to you? Would suggest that you go back to her to say that your issue still hasn't been sorted.
Done that. Pass me onto the website email address then it either bounces back or no reply
