Just a reminder that the window for Phase 2 renewals starts this Monday (24th) with no end date for the period announced yet by the Club. Prices have been frozen at last season's prices but as the Club is still awaiting confirmation on what the ground capacity will be for next season it is unable to guarantee season tickets to the 4,000 supporters who are waiting to secure their seats in this Phase. However, supporters are able to place a refundable £10 deposit to confirm their interest in purchasing a season ticket, with the Club then able to process these applications as soon as a return to full capacity is confirmed. To date no information has been given on whether a Direct Debit option will be available. More information can be found on the Club website in the article Plans For Return of Supporters dated May 18, 2021.

Cheers.

So, IF full capacities are allowed next season and those in Phase 2 can buy a season ticket, are we keeping the seats we had in 2019/20 or are seat allocations up in the air?

Morning all.
Long time reader of uptheclarets and first time registering and post because my friend who sits next to me on the back row of block 4 in the JHL has lost his seat.
We have had our seats since the stand was built but I pay monthly so have kept my seat but he pays cash upfront and has been informed it has been sold.
He had no luck with the ticket office even though he told them he doesn't use email or social media and they haven't informed him beforehand.
They are willing to move both himself and I to another part of the ground, which is quite insulting.
If it can't be sorted then they will lose two long time season ticket holders..........
( Grammar police please be kind ).....

Minimoog wrote: ↑

Wed May 19, 2021 7:56 am

Morning all.
Long time reader of uptheclarets and first time registering and post because my friend who sits next to me on the back row of block 4 in the JHL has lost his seat.
We have had our seats since the stand was built but I pay monthly so have kept my seat but he pays cash upfront and has been informed it has been sold.
He had no luck with the ticket office even though he told them he doesn't use email or social media and they haven't informed him beforehand.
They are willing to move both himself and I to another part of the ground, which is quite insulting.
If it can't be sorted then they will lose two long time season ticket holders..........
( Grammar police please be kind ).....

Has he lost his seat due to the new corporate area ?

I think he lost it due to not being media savvy and an old school approach to life.
He wasn't informed in a letter form until after it was sold....

Minimoog wrote: ↑

Wed May 19, 2021 8:38 am

I think he lost it due to not being media savvy and an old school approach to life.
He wasn't informed in a letter form until after it was sold....

I think what he was referring to was is the seat that your friend has lost located in the section where the club have had to relocate supporters because of the new corporate facilities?

Minimoog wrote: ↑

Wed May 19, 2021 8:38 am

I think he lost it due to not being media savvy and an old school approach to life.
He wasn't informed in a letter form until after it was sold....

I don’t think any 19/20 season ticket holders have lost their seat other than those displaced by the new corporate area. Because the window for seat swaps and general sales hasn’t yet opened.

It's not included in the new corporate expansion.

Minimoog wrote: ↑

Wed May 19, 2021 8:38 am

I think he lost it due to not being media savvy and an old school approach to life.
He wasn't informed in a letter form until after it was sold....

There are only existing season ticket holders who have lost their seat, and those are in that area. They haven't been sold to someone else though from what I have read just are no longer available due to the new corporate area.

I don't know how fans were informed of this decision (probably after the event if recent communications are anything to go by) but will only have lost his season due to this.

Minimoog wrote: ↑

Wed May 19, 2021 8:54 am

It's not included in the new corporate expansion.

Did he have a season ticket for the 19/20 season and has he queried who his seat has been sold to? If it has been sold then I can only assume that it has wrongly been offered to one of the displaced fans. That seems unlikely to me, but considering how farcical some of this process has been perhaps it isn’t.

He had a season ticket in 19/20 season and wasn't informed until after the event.
I've told him to go back down and try again.

Don't forget that the club will have 4 matches on your team card that need to be a credit on the new OnAccount so the £10.00 required to reserve the season ticket can be paid from new account.

Minimoog wrote: ↑

Wed May 19, 2021 9:07 am

He had a season ticket in 19/20 season and wasn't informed until after the event.
I've told him to go back down and try again.

It seems like he may be one of the unfortunate fans who have been displaced by the corporate area to me.

We're not in the corporate area.
He pays cash upfront and I pay direct debit.

When is the £10 deposit payable ? Is it before Monday or afterwards ? Not exactly straight forward. I wonder how many old timers just don’t bother with it anymore.

Minimoog wrote: ↑

Wed May 19, 2021 9:13 am

We're not in the corporate area.
He pays cash upfront and I pay direct debit.

Do you know that the corporate area is being extended which is affecting some seats towards the back of the JHL?

We're in block 4 and I think it's 5 /6 that is affected

Only those being displaced in the corporate area have lost their seats

I know Tony that's why I have registered and posted to highlight a problem with my friends ticket.
I've told him to have another try at the ticket office.

Minimoog wrote: ↑

Wed May 19, 2021 10:39 am

I know Tony that's why I have registered and posted to highlight a problem with my friends ticket.
I've told him to have another try at the ticket office.

It's not the ticket office who have done this - the club have extended the corporate area and your friend is one who has lost his seat because of this. He should have been contacted to arrange a visit to select a new seat.

Am I correct in saying that payment on account should show credit from last season also? Mine shows nothing currently. How can this be updated?

Block 4 isn't affected.
I've got my seat and he has lost his but we sit next to each other....I pay direct debit and he pays cash upfront....but not this season.

Minimoog wrote: ↑

Wed May 19, 2021 11:03 am

Block 4 isn't affected.
I've got my seat and he has lost his but we sit next to each other....I pay direct debit and he pays cash upfront....but not this season.

How you choose to pay isn't relevant - and as far as I know Block 4 is affected.

Rombald wrote: ↑

Wed May 19, 2021 10:51 am

Am I correct in saying that payment on account should show credit from last season also? Mine shows nothing currently. How can this be updated?

Do you mean the four games at the end of 2019/20? If so, they were converted to points on your team card.

Can you buy a season ticket online yet? The website is very difficult to navigate to get any info or am I just looking in the wrong place?

Burnley Ace wrote: ↑

Wed May 19, 2021 11:11 am

Can you buy a season ticket online yet? The website is very difficult to navigate to get any info or am I just looking in the wrong place?

Season tickets aren't on sale - phase 1 is complete for people who left their money in, phase 2 starts next Monday for those who took their money out or had season tickets in 2019/20, but you can't buy one, you can only place a £10 refundable deposit.

And yes, the website is embarrassingly bad.

So how come I've got my seat and he hasn't.. we sit next to each other.

ClaretTony wrote: ↑

Wed May 19, 2021 11:10 am

Do you mean the four games at the end of 2019/20? If so, they were converted to points on your team card.

Hi. Yes the 4 games. Next question then is , how do I see what is on my team card? Apologies if this has been answered previously

Rombald wrote: ↑

Wed May 19, 2021 11:30 am

Hi. Yes the 4 games. Next question then is , how do I see what is on my team card? Apologies if this has been answered previously

The App doesn't work anymore but you need to login on the Teamcard website.

https://www.myteamcard.co.uk/

ClaretTony wrote: ↑

Wed May 19, 2021 11:23 am

Season tickets aren't on sale - phase 1 is complete for people who left their money in, phase 2 starts next Monday for those who took their money out or had season tickets in 2019/20, but you can't buy one, you can only place a £10 refundable deposit.

And yes, the website is embarrassingly bad.

Thank you!! With everything that was going on last March I forgot to renew so now have to start again!

Minimoog wrote: ↑

Wed May 19, 2021 11:23 am

So how come I've got my seat and he hasn't.. we sit next to each other.

Maybe your physical seat wasn't affected but his was...just unfortunate....

ClaretTony wrote: ↑

Wed May 19, 2021 12:05 pm

The App doesn't work anymore but you need to login on the Teamcard website.

https://www.myteamcard.co.uk/

Thanks Tony

ClaretTony wrote: ↑

Wed May 19, 2021 10:31 am

Only those being displaced in the corporate area have lost their seats

Sadly this is not so. I have a friend in block 6 who is in the phase 2 process. His seat is no longer available as it is now occupied by a group who were displaced by the building work.

I've been to the ticket office.
He has lost his seat in an unaffected area because he didn't renew at the end of last season when we were all in lockdown. He doesn't do social media or email and was not contacted about the possibility of losing his seat via phone or letter.. only after the event was he informed.
I can have my seat or move with him to another set of seats after 26 years. No thank you ..
Once again the football clubs lack of communication comes to the forefront.
Not everybody is online.
Shame on them.

Minimoog wrote: ↑

Wed May 19, 2021 12:45 pm

I've been to the ticket office.
He has lost his seat in an unaffected area because he didn't renew at the end of last season when we were all in lockdown. He doesn't do social media or email and was not contacted about the possibility of losing his seat via phone or letter.. only after the event was he informed.
I can have my seat or move with him to another set of seats after 26 years. No thank you ..
Once again the football clubs lack of communication comes to the forefront.
Not everybody is online.
Shame on them.

The only people who could have taken your friends seat are those who have been relocated due to the extension of the corporate area. This is because new sales and the seat swapping period hasn’t opened. I’d be surprised if this is the case because 19/20 ticket holders were told that their seats would be safe for future purchase.

Before dishing out blame, or shame, it would be useful if your friend could clarify who has been able to purchase a season ticket in his seat.

MrTopTier wrote: ↑

Wed May 19, 2021 12:36 pm

Sadly this is not so. I have a friend in block 6 who is in the phase 2 process. His seat is no longer available as it is now occupied by a group who were displaced by the building work.

So someone who has lost his seat has been able to take someone else’s who has therefore now lost his seat? This could become never ending.

Minimoog wrote: ↑

Wed May 19, 2021 12:45 pm

I've been to the ticket office.
He has lost his seat in an unaffected area because he didn't renew at the end of last season when we were all in lockdown. He doesn't do social media or email and was not contacted about the possibility of losing his seat via phone or letter.. only after the event was he informed.
I can have my seat or move with him to another set of seats after 26 years. No thank you ..
Once again the football clubs lack of communication comes to the forefront.
Not everybody is online.
Shame on them.

According to the club's official policy, all people who had season tickets for 2019-20 are entitled to buy their own seat in phase 2 unless it's been taken for the corporate expansion. He wouldn't get an email about needing to renew earlier because that isn't the club policy. If his ticket has been sold to someone else, then the club's system isn't working properly. (Which would hardly be a surprise.)

ClaretTony wrote: ↑

Wed May 19, 2021 1:15 pm

So someone who has lost his seat has been able to take someone else’s who has therefore now lost his seat? This could become never ending.

Bit like a domino effect, the numbers are not massive so perhaps so the problem becomes a smaller one each time. Still a ballacher for anyone affected. Think he is more ****** off with the letter saying he has lost his seat due to building works, when all his mates around him who renewed in phase 1 received no such letter.

ClaretTony wrote: ↑

Wed May 19, 2021 1:15 pm

So someone who has lost his seat has been able to take someone else’s who has therefore now lost his seat? This could become never ending.

If it’s true it would be an absolute farce.

agreenwood wrote: ↑

Wed May 19, 2021 6:42 am

Cheers.

So, IF full capacities are allowed next season and those in Phase 2 can buy a season ticket, are we keeping the seats we had in 2019/20 or are seat allocations up in the air?

Same seats.

Minimoog wrote: ↑

Wed May 19, 2021 7:56 am

Morning all.
Long time reader of uptheclarets and first time registering and post because my friend who sits next to me on the back row of block 4 in the JHL has lost his seat.
We have had our seats since the stand was built but I pay monthly so have kept my seat but he pays cash upfront and has been informed it has been sold.
He had no luck with the ticket office even though he told them he doesn't use email or social media and they haven't informed him beforehand.
They are willing to move both himself and I to another part of the ground, which is quite insulting.
If it can't be sorted then they will lose two long time season ticket holders..........
( Grammar police please be kind ).....

How do you mean that it has been sold?

Boss Hogg wrote: ↑

Wed May 19, 2021 9:17 am

When is the £10 deposit payable ? Is it before Monday or afterwards ? Not exactly straight forward. I wonder how many old timers just don’t bother with it anymore.

From Monday onwards.

Been sold to another person, then sent him a letter confirming it even though he knew nothing about it....I'm just trying to help him.

Minimoog wrote: ↑

Wed May 19, 2021 12:45 pm

I've been to the ticket office.
He has lost his seat in an unaffected area because he didn't renew at the end of last season when we were all in lockdown. He doesn't do social media or email and was not contacted about the possibility of losing his seat via phone or letter.. only after the event was he informed.
I can have my seat or move with him to another set of seats after 26 years. No thank you ..
Once again the football clubs lack of communication comes to the forefront.
Not everybody is online.
Shame on them.

Please can you let me know what his seat number was and I'll take it up with the club. Just for clarity, are you saying that he had a season ticket in 2019/20 which he paid upfront for but didn't renew in 2020/21?

As far as I'm aware he had a 2019/20 season ticket paid in cash...He didn't renew 2020/21 and has lost his seat...I've sent him down again with more information from above .
My seat is block 4 row s seat 74 at the end of the row... his seat is next me.

Minimoog wrote: ↑

Wed May 19, 2021 2:01 pm

As far as I'm aware he had a 2019/20 season ticket paid in cash...He didn't renew 2020/21 and has lost his seat...I've sent him down again with more information from above .
My seat is block 4 row s seat 74 at the end of the row... his seat is next me.

OK. Do you know if his seat is 73 or 75? What is his surname?

One of the posts above suggests that those who have lost their seats due to the corporate box expansion have been able to move to seats belonging to phase 2 people. Surely this is wrong. Otherwise (as a phase 2 person with a good seat) I am worried.

Seat 75.
Mr Smith.
He's been down again to no avail I'm afraid...

Ticket office still saying payment would be required in full for phase 2 renewal not great that..

Whitgord wrote: ↑

Wed May 19, 2021 2:49 pm

One of the posts above suggests that those who have lost their seats due to the corporate box expansion have been able to move to seats belonging to phase 2 people. Surely this is wrong. Otherwise (as a phase 2 person with a good seat) I am worried.

This has definitely happened. I am one of the displaced 132 and a mate [who is phase 2] has had a letter stating his seat is no longer available. He sits a few rows in front of me and people who are phase 1 either side of him have been unaffected. As a result,they are all moving