Not major or anything but it would be abit better to have the scanners in the turnstile facing towards us rather than where they used to be so the staff can let the gate turn when seeing it’s scanned green to let us in.

It’s a mixture of 2021 and 1921 at the moment.

Would of rather them just go full monty and update the entire turnstile system where you scan a barcode on your ticket/QR Code and the gate does it’s job and allows you access automatically.

Get on early it’s not rocket science utc

Dont stop at 2.50 for a pint on the way

Granny WeatherWax wrote: ↑

Sun Sep 19, 2021 7:28 am

Who did you raise it with? The SLO has quit.

I don't think quit is quite the word - the departure of Ms NF Goodenough was not her choosing.

Two problems I encountered yesterday

1. People at wrong turnstiles, getting in to be told that. It's not rocket science to actually display outside which stand the turnstiles are for. There is no indication on the Longside whether it is upper or lower tier.

2. The turnstile bloke at the turnstile I used was trying to do bag searches. He was told to get stuffed by the bloke in front of me.

Off topic but they’ve still not even managed to put soap in the dispensers in the Bob Lord toilets.

Basics like this shouldn’t need to be raised normally, let alone in the midst of a bloody pandemic when we are all being told to wash our hands.

Granny WeatherWax wrote: ↑

Sun Sep 19, 2021 7:28 am

Who did you raise it with? The SLO has quit.

Yes, that post in at present vacant but my query is still be dealt with by another member of staff.

The turnstiles for Jimmy Mac lower are 15,16,17,18,19. Doesn't make sense how they have taken the signage off. So if you're in JM upper don't use those.

ClaretTony wrote: ↑

Sun Sep 19, 2021 10:01 am

2. The turnstile bloke at the turnstile I used was trying to do bag searches. He was told to get stuffed by the bloke in front of me.

no bag search was carried out on me…for the 2nd time this season.
I’m a little concerned when bags aren’t searched - paticularly when witnessing the confrontation in the Cricketfield stand after the match!

ClaretTony wrote: ↑

Sun Sep 19, 2021 9:57 am

I don't think quit is quite the word - the departure of Ms NF Goodenough was not her choosing.

I was told she quit in a huff as she didn’t get a pay rise she thought she deserved.

Also a number of other staff who we let go were ‘released’ due to, let’s say, them not being able to hold their own water.

I noticed about five minutes into the game a lot of people arriving at once in the Longside upper, from my seat in the JML, and assumed it was to do with turnstile confusion.

Suggestions that people arrive earlier are valid to an extent but it really isn’t much to ask that the club clearly signals which turnstiles are for which tier- I would say it’s a minimum requirement.

Granny WeatherWax wrote: ↑

Sun Sep 19, 2021 6:14 pm

I was told she quit in a huff as she didn’t get a pay rise she thought she deserved.

Also a number of other staff who we let go were ‘released’ due to, let’s say, them not being able to hold their own water.

I was told about a month ago that they were going to get rid of her. I think it is very fair to say that she was far from popular with a lot of staff and I won't even comment on her as the SLO other than to say her departure has not disappointed me.

I believe she did kick off over something - but she can always go back to being a doctor's receptionist.

ClaretTony wrote: ↑

Sun Sep 19, 2021 6:31 pm

I was told about a month ago that they were going to get rid of her.

What, before they actually did?

How unprofessional.

djemba-djemba wrote: ↑

Sun Sep 19, 2021 6:44 pm

What, before they actually did?

How unprofessional.

Maybe not told and not by the people who made the decision. She was upsetting a lot of people.

It’s hard to keep up with who’s leaving now, there’s that many.

As much as I agree that it should be indicated what stands they are for, I must be missing something really obvious why people are struggling

The tickets have the turnstile numbers that you need to use on them
The turnstiles are numbered

ClaretTony wrote: ↑

Sun Sep 19, 2021 6:31 pm

I was told about a month ago that they were going to get rid of her. I think it is very fair to say that she was far from popular with a lot of staff and I won't even comment on her as the SLO other than to say her departure has not disappointed me.

I believe she did kick off over something - but she can always go back to being a doctor's receptionist.

Last line says it all!

wilks_bfc wrote: ↑

Sun Sep 19, 2021 9:08 pm

As much as I agree that it should be indicated what stands they are for, I must be missing something really obvious why people are struggling

The tickets have the turnstile numbers that you need to use on them
The turnstiles are numbered

That's the issue. Mine says 35,36 but that limits entry, when there are several alternatives. Those 'obeying' end up in a long queue, when shorter possibilities are available.

There is no indication of Upper/Lower. That is basic and requiring a fix by the club. Huge backward steps.

IanMcL wrote: ↑

Sun Sep 19, 2021 9:19 pm

That's the issue. Mine says 35,36 but that limits entry, when there are several alternatives. Those 'obeying' end up in a long queue, when shorter possibilities are available.

There is no indication of Upper/Lower. That is basic and requiring a fix by the club. Huge backward steps.

I did say it was something obvious

There’s 3 gates on mine (I think it’s 17-19) so they are never that bad, we sort of just all filter into the shortest queue as we’re moving

Some appear to attract long queues and others, much less. Perhaps the allocating machine got stuck, when printing the season tickets!

IanMcL wrote: ↑

Sun Sep 19, 2021 9:19 pm

That's the issue. Mine says 35,36 but that limits entry, when there are several alternatives. Those 'obeying' end up in a long queue, when shorter possibilities are available.

There is no indication of Upper/Lower. That is basic and requiring a fix by the club. Huge backward steps.

I’ve done what you suggest at the two previous games, joined the (much) shorter queue. On Saturday, though, they were all long queues.

I had to endure an horrendous M5, M6 journey, not to mention a road closure at Swindon, causing long, long rural diversion and missed the kick off by 3 or 4 mons.

Straight in!

Nothing like that, but I did have to rush my last pint!

IanMcL wrote: ↑

Sun Sep 19, 2021 9:46 pm

I had to endure an horrendous M5, M6 journey, not to mention a road closure at Swindon, causing long, long rural diversion and missed the kick off by 3 or 4 mons.

Straight in!

3 or 4 mons? Months, hell of a journey

Volvoclaret wrote: ↑

Mon Sep 20, 2021 6:07 pm

3 or 4 mons? Months, hell of a journey

Ha! It felt like that, all the way up those motorways!

As I mentioned above the turnstile system is slower than the previous version, factor in people fannying about with QR codes on their phones and we still managed to have queues leading up to kick off tonight, even with such a low crowd.

The guy in front of me spent well over a minute faffing with his emails to get access.

Arrive sooner its not difficult

It's like queuing at a supermarket checkout at times where the person in front of you suddenly realise they have to pay for their items.
Then start searching for their purse/wallet.

Juan Tanamera wrote: ↑

Tue Sep 21, 2021 11:30 pm

It's like queuing at a supermarket checkout at times where the person in front of you suddenly realise they have to pay for their items.
Then start searching for their purse/wallet.

In the old days, they reached into their handbag, having packed all their shopping, very neatly. The they rummaged and produced a chequebook. Then they rummaged and eventually found a pen.

Then they asked how much and who do they make the cheque out to?

Then they neatly write the cheque and sign it and offer the cheque.

By then, there is much fidgeting and murmuring in the now long queue.

ClaretTony wrote: ↑

Sun Sep 19, 2021 9:57 am

Ms NF Goodenough

I'm pinching that !

If your JHU ST says Gate K just use Gate J. Queue is a fraction of the size.

The queue I was in last night, entrance K long side upper, was chaotic. Two people were stuck in the turnstile for 3/4 minutes, causing much frustration. The queue then moved forward until the four lads in front of me, who were using a variety of phones and cards and got refused entry. That took another 3/4 minutes. I had a paper ticket, tried that and went straight in. This was about 7.30 so not critical, but the people behind me were getting very restless. A new system should have been fully tested and improve things. This has definitely moved us backwards and needs urgent attention.

The QR code works well - however, last night I had to hand my phone over to the turnstile operator so they could scan it....... surely it would be quicker / easier / more covid safe to have the reader facing out so we can scan our own ??

Sutton-Claret wrote: ↑

Wed Sep 22, 2021 9:43 am

The QR code works well - however, last night I had to hand my phone over to the turnstile operator so they could scan it....... surely it would be quicker / easier / more covid safe to have the reader facing out so we can scan our own ??

The operator on the turnstile we used told us to scan our cards ourselves, but ended up taking them off us to do

Sutton-Claret wrote: ↑

Wed Sep 22, 2021 9:43 am

last night I had to hand my phone over to the turnstile operator so they could scan it

We have been informed by the club that this should not be happening and that card, ticket, phone, whatever you use should not be passed to the turnstile operator. It seems as though they haven't told some turnstile operators.

Handed my card over every game so far, as does everyone else using the turnstiles near the club shop

ClaretTony wrote: ↑

Wed Sep 22, 2021 10:34 am

We have been informed by the club that this should not be happening and that card, ticket, phone, whatever you use should not be passed to the turnstile operator. It seems as though they haven't told some turnstile operators.

It seems they haven't told the fans either?

Couldn't get in with my paper ticket last night

Got told to find the match supervisor (which I found, but it wouldn't be easy if it was a full house) and he sorted it as it worked in a different machine

Clearly an issue with the equipment, and I suspect the only short term fix is to arrive earlier

We've already decided to leave the pub ten minutes earlier*

*we only have one anyway due to driving, so its not a real hassale**

**but the card machines should work better than this

Targetman wrote: ↑

Wed Sep 22, 2021 11:11 am

It seems they haven't told the fans either?

They have though but it's not got through to some of the turnstile operators.

It's not just us though who are having problems - I was in a meeting two days ago when supporter reps from different Premier League clubs were telling tales of woe at clubs who have introduced e-ticketing. Apparently, at some, they work fine on iPhones but are too slow to react with other phones. There are still long queues every game at Liverpool with a lot of home fans missing kick off again last Saturday. I witnessed that recently at Anfield while we basically were able to get in quickly with paper tickets.

At home games I have no issues personally. I have used my season card for all four games and have scanned it myself although they wanted to take it off me last night. But I'm aware of a lot of problems last Saturday.

I went through turnstile 'A', Bob Lord stand last night - I don't even think Mr Tickle could've manoeuvred his phone through the gap and around to the scanning position.

The phone ticketing cannot fail to slow things down. Phones can run out of battery unexpectedly, or go into a reset. What then? Being of a certain age I can also struggle to see my phone at times without reading glasses, which I don’t take on the Turf not least because they discourage bags, and standing outside the Bob Lord in bright sunlight it is almost impossible to see a phone anyway.

Same principle if and when Covid passports are introduced.

If we look at that from the businesses point of view (as opposed to the fan point of view who should make sure they don’t use a phone if they can’t access it quickly) when 20,000 are trying to gain entry, it is inevitable that ‘x’% will have major problems with electronic entry which will slow down the whole queue. I just don’t see that as ever being solvable so these issues will be with us for years to come.

Apparently you just need to get to the ground earlier.

The phone signal/WiFi at the ground is dogger at the best of times, what if you can't load up your qr code because of that?

Murger wrote: ↑

Wed Sep 22, 2021 3:14 pm

The phone signal/WiFi at the ground is dogger at the best of times, what if you can't load up your qr code because of that?

I can't get a signal at all when I'm at the Turf. I have my covid pass ready in my phone wallet should I need it. I'm assuming there is something similar you can do withe QR code tickets, if not there should be.

Murger wrote: ↑

Wed Sep 22, 2021 3:14 pm

The phone signal/WiFi at the ground is dogger at the best of times, what if you can't load up your qr code because of that?

You are generally able to download them into the phone “wallet”, just like the bank cards are or train/plane tickets. Don’t need any WiFi or data access for that

Failing that, screenshot the code and scan the picture in

Goody1975 wrote: ↑

Wed Sep 22, 2021 3:05 pm

Apparently you just need to get to the ground earlier.

I'm not sure I want half an hour queuing to be part of my pre match routine.

seems the Rochdale fans were also unimpressed
https://www.fansnetwork.co.uk/football/ ... sation/#26

Does this review from Rochdale sum us up fairly...

"Fecking tinpot club, thinking they are big in someway....their tannoy boy was even worse than ours, at least we show courtesy towards the opposition. As for the silly little hooligans in the burnley side of the cricket stand, I found them laughable and very embarassing. What a sad set of fans and a bloody awful club to boot"

Devils_Advocate wrote: ↑

Wed Sep 22, 2021 5:16 pm

Does this review from Rochdale sum us up fairly...

"Fecking tinpot club, thinking they are big in someway....their tannoy boy was even worse than ours, at least we show courtesy towards the opposition. As for the silly little hooligans in the burnley side of the cricket stand, I found them laughable and very embarassing. What a sad set of fans and a bloody awful club to boot"

There might have been some very good points made but the minute someone starts with those opening words, he's best ignored.

RMutt wrote: ↑

Wed Sep 22, 2021 4:03 pm

I'm not sure I want half an hour queuing to be part of my pre match routine.

Exactly the point RMutt.

I've have had my seat since the stand (NSU) opened and know exactly what time to get to the ground to have enough time to get through the turnstiles, have a pee (wash my hands of course), get a cup of coffee and be in my seat when the teams come out. I'm sure there are a lot of fans who feel the same way BUT this season has seen a change. Suggesting that fans are arriving too late and they are to blame is utter crap.

ClaretTony wrote: ↑

Wed Sep 22, 2021 5:18 pm

There might have been some very good points made but the minute someone starts with those opening words, he's best ignored.

True but it doesnt half sound like some of the posters on here who incessantly bleat on about and slag off other Premier League clubs and fans