Burnley1989 wrote: ↑

Fri Jan 07, 2022 4:54 pm

Or just pay full

Longtimeclaret wrote: ↑

Fri Jan 07, 2022 6:42 pm

The one thing not to do is bring the matter to the attention of the recently appointed female,who has the title of something like Supporters Liaison engagement manager.
Recently returning to the club from Manchester City, I spoke to her about problems with ticket purchases and the responsiveness of the ticket office over the phone
2 months later I have heard nothing .
My whole experience of the club at this level over a long period of time has been unprofessional and dismissive without any sense of accountability and responsibility
The only person I have ever found helpful is David Baldwin, who I have a lot of time for

dsr wrote: ↑

Fri Jan 07, 2022 4:51 pm

I wanted to buy a ticket for tomorrow's game, but the ticket office website won't let me log on because it says my email address isn't registered, but won't let me register because it says my email address is already registered. And the ticket office hasn't been answering the phones or returning messages all afternoon.

So do I:

1. Go to the ticket office tomorrow and complain that I should get a £15 ticket.

2. Go to the ticket office tomorrow and buy and use a pensioner ticket for the same money. (Yes, I can pass as a pensioner even though I have 10 years to go. )

3. Not bother going.

Any suggestions?

BurnleyFC wrote: ↑

Fri Jan 07, 2022 10:59 pm

Get yourself a concession ticket tomorrow, followed by a strongly-worded email to the club.

Damo wrote: ↑

Fri Jan 07, 2022 6:57 pm

Don't phone the ticket office. Its a premium rate number and nobody answers.
Cost me £14 in phone calls the last time I tried buying some at short notice. (It will be the last time I call that number. Not having anyone fleecing me like that)

colne-claret wrote: ↑

Sat Jan 08, 2022 8:25 am

I work with a Bradford fan and summer time last year he was buying a season ticket. Honestly it was such a breeze for him on their website. It was done in about 5 mins. Our ticket website it awful and the ticket line is even worse. Its easier to buy tickets for non league Colne than it is for Burnley.

Backofthenet wrote: ↑

Sat Jan 08, 2022 8:40 am

For some reason, not everybody has the same problem

I renewed 3 season tickets quicker than your Bradford mate

I've bought individual tickets for away games, and cup games without any problem.

Nobody I attend the games with have any problems

All done online. Could it be user error in some cases? Does the online system react differently depending on which operating system you use?

colne-claret wrote: ↑

Sat Jan 08, 2022 9:48 am

Individual tickets I've never had a problem with. Buying a season ticket was very hard work online for my family member and ended up having to go to the ticket office. Mobile site is rubbish. Desktop is better. It 100% can be improved and made much simpler.