Looks like the club have finally started using emails to talk to supporters. Had two today, one asking why I missed the last home game and the other about the rearranged fixture v Everton. Well done BFC.
Nice to see More fan engagement after a year of no contacts at all.
UTC

Will we get one asking why Cork was dropped in favour of Westwood recently?

I got one from the club about not using my ST for the last match.

I haven't got a ST this year.

Quickenthetempo wrote: ↑

Mon Mar 21, 2022 5:29 pm

I got one from the club about not using my ST for the last match.

I haven't got a ST this year.

I got one, and i haven't missed a game this season.

claretandy wrote: ↑

Mon Mar 21, 2022 5:40 pm

I got one, and i haven't missed a game this season.

Me to

So, the club are now randomly emailing fans, asking them why they haven't attended, even when they have?

Seriously?

I missed the last home game ( Covid ) but they haven't sent me one asking why!

Quickenthetempo wrote: ↑

Mon Mar 21, 2022 5:29 pm

I got one from the club about not using my ST for the last match.

I haven't got a ST this year.

Me too.

"We've missed you recently. Help up improve Turf Moor.

We've noticed that your season ticket hasn't been used for one or more games so far this season. "

Embarrassing, they have not seen me for 2 years, help up??

Same here. Had to check the sender, thought it was spam. Haven’t missed yet they missed me. Perhaps they’re talking about Boxing Day!

I also received an email from the club today asking why I didn't attend the last home game.

I haven't missed a home league game (where fans have been able to attend) since 2005.

Puzzling!

I've had the same e-mail.

I have missed a lot of games this season, through all the postponements, ce la vie.

I registered to receive emails and SMS from the Club and have never received either!

Quickenthetempo wrote: ↑

Mon Mar 21, 2022 5:29 pm

I got one from the club about not using my ST for the last match.

I haven't got a ST this year.

Unbelievable.


One stunt they were going to try earlier in the season was to phone season ticket holders who hadn't gone to ask why. Imagine phoning a bloke and his wife answers the phone and she thinks he's been to the match. They must be desperate to try and get people in.

I haven't missed a game either, but still received the email.

I used their response facility to let them know that they had got it all wrong.

If you wish to do the same, select "other" and a text box appears. Use that to tell them.

I assumed it was a scam email looking at the wording.

The survey asks a couple of questions
I wonder what " enhance pre and POST match entertainment " could be ?
Chico making a comeback?
Pie and chips ?
Crossbar challenge ?
Mmmmmm

Another one here, got the email but haven't missed a game

I got one and I haven't had a season ticket for 25 years

Superjohnnyfrancis wrote: ↑

Mon Mar 21, 2022 6:32 pm

I got one and I haven't had a season ticket for 25 years

I got one and I've never been to a game.

wonders if they've tried emailing my Brother who passed away last October

Although his season ticket has been used around 5 times since (obviously not renewed though as we have transferred my m8 Andy down into his seat )

lakedistrictclaret wrote: ↑

Mon Mar 21, 2022 5:43 pm

I missed the last home game ( Covid ) but they haven't sent me one asking why!

They sent it to Andy

I got an email and I haven't even got an email address...

Look, they are trying to communicate, that's gotta be a positive. Some folk are absolutely GAGGING to have a pop at the club, (actually - not the club, the new `owners`) and are obviously delighted to announce any shortcomings. Trouble is, when people have a go at players for under performing, they are accused of scapegoating.... what's this classed as?

Bosscat wrote: ↑

Mon Mar 21, 2022 6:35 pm

wonders if they've tried emailing my Brother who passed away last October

Although his season ticket has been used around 5 times since (obviously not renewed though as we have transferred my m8 Andy down into his seat )

I would imagine that would depend upon whether the club were informed of his passing. If they haven't been then they probably have sent one.

Anyway, sorry for your loss.

bobinho wrote: ↑

Mon Mar 21, 2022 6:49 pm

I would imagine that would depend upon whether the club were informed of his passing. If they haven't been then they probably have sent one.

Anyway, sorry for your loss.

Thanks for the sorry ...

Yes they have been informed, and it was meant to be light hearted anyway.

Also they would struggle email wise as he was a technophobe who didn't use computers etc so never had an email address ... all his contact with the club was through me

replied team performance and sack dyche

replied team performance and sack dyche

Makes a change from emails from the former finance minister of Botswana, though alas no less annoying ( and the club aren’t offering me $10m dollars either tbh)

brexit wrote: ↑

Mon Mar 21, 2022 6:56 pm

replied team performance and sack dyche

Twice

bobinho wrote: ↑

Mon Mar 21, 2022 6:45 pm

I got an email and I haven't even got an email address...

Look, they are trying to communicate, that's gotta be a positive. Some folk are absolutely GAGGING to have a pop at the club, (actually - not the club, the new `owners`) and are obviously delighted to announce any shortcomings. Trouble is, when people have a go at players for under performing, they are accused of scapegoating.... what's this classed as?

Classed as targeting the wrong people?

I had these emails as well, and thought its less "exciting times" and more "desperate times". It's amateurish at best. You can do better than this BFC.

It would be funny if theres loads of replies as other and "shite hoofball" as the reason, would be an interesting meeting for Alan to chair , can just see the piechart on the whiteboard.

Id just assumed that they they had somehow known I will be missing the Everton game so answered why I wasn't going on for that.

I also took the opportunity to tell then about the concourse and toilets and the pinchpoint out side the longside and poor lighting to say that it all takes away from wanting to spend any more time than necessary at the ground.

They sent me one and I don't even support Burnley....I'm a Blackburn fan.

I’d love to attend one but I’m still queuing up outside…

Steve1956 wrote: ↑

Mon Mar 21, 2022 8:08 pm

They sent me one and I don't even support Burnley....I'm a Blackburn fan.

I wonder if they’ve sent the Burnley players one. They’ve been missing for quite a few home matches.

Boss Hogg wrote: ↑

Mon Mar 21, 2022 8:37 pm

I wonder if they’ve sent the Burnley players one. They’ve been missing for quite a few home matches.

Oh how hilarious, not!

bobinho wrote: ↑

Mon Mar 21, 2022 6:45 pm

I got an email and I haven't even got an email address...

Look, they are trying to communicate, that's gotta be a positive. Some folk are absolutely GAGGING to have a pop at the club, (actually - not the club, the new `owners`) and are obviously delighted to announce any shortcomings. Trouble is, when people have a go at players for under performing, they are accused of scapegoating.... what's this classed as?

Tend to agree with this. It’s a bit amateurish, but at least they’re giving another opportunity for feedback. Some are just looking for anything to have a dig at these days.

AlargeClaret wrote: ↑ Makes a change from emails from the former finance minister of Botswana, though alas no less annoying ( and the club aren’t offering me $10m dollars either tbh)

I'd forward that one to the club, they're always keen to hear from potential investors...

I’m all for improvement by the club in regards to contacting supporters but to receive an email stating :
“ We've noticed that your season ticket hasn't been used for one or more games so far this season.” when we’ve attended all but one home game and that was only due to very bad weather is really, really unprofessional.

I think I’ve miss read the email. I take it all back.

Both myself and Mrs Beagleheart got the email. We've attended every home game this season.

Whilst this reveals a crap fan base list of details and records from scanned tickets, versus actual attendance, the thought is a positive one and I wish the club every success in their contact process.

I have long believed that folk will attend, when given a jog or even an added incentive.

Like the rest of you, now that huge errors are being revealed, which discredit the current programme, I would hope the club will modify the basis of their initial contact, so future, correct interactions are all positive.

Up the Clarets

I got one & so did my wife

ClaretTony wrote: ↑

Mon Mar 21, 2022 6:04 pm

Imagine phoning a bloke and his wife answers the phone and she thinks he's been to the match

I lied about having an affair!
…rather than admit I watched the Norwich match!

bobinho wrote: ↑

Mon Mar 21, 2022 6:45 pm

I got an email and I haven't even got an email address...

Look, they are trying to communicate, that's gotta be a positive. Some folk are absolutely GAGGING to have a pop at the club, (actually - not the club, the new `owners`) and are obviously delighted to announce any shortcomings. Trouble is, when people have a go at players for under performing, they are accused of scapegoating.... what's this classed as?

It’s the same people who rushed to the clubs defence when the previous ownership was in place. Now the status quo is being ruffled, some don’t like it.

My mate has had one asking why he didn’t attend…he did

I didn’t attend and haven’t received one


Shamble

They’ve obviously got some of the wrong people on the list but I think the fact they’re trying to understand why people haven’t gone to games, even when they’ve paid for them all, is a pretty good idea.

I’ve not missed a home game this season and received the email but I am going to miss one before the end of the season so I just answered as such.

Per someone else above, seems everyone is eager to have a pop at the club no matter what. At least they’re trying to open up the communication channels to try and understand what their customer wants and what their behaviour is.

Most fans have a go at the club when they want the club they love to improve.
The spelling of their media output is often shambolic, but they pay minimum wage for these roles.

The email raised the following questions to me-
How bad is the info these ST card systems provide?
Are they just collecting data again? Any reply had to have your email address on even though they know it and sent their original email there.

Did Ashley Westwood receive the same email?