Clarets+
Posted: Sat Dec 17, 2022 2:57 pm
I've paid the £10 but cannot log in now, anyone else having trouble
Yes. Can't get it to load.
Fortunately I haven't yet paid anything.
https://www.uptheclarets.com/messageboard/
Clarets+
https://www.uptheclarets.com/messageboard/viewtopic.php?f=2&t=66115
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Re: Clarets+
Posted: Sat Dec 17, 2022 2:57 pm
Re: Clarets+
Posted: Sat Dec 17, 2022 2:58 pm
Yeah, same for me.
Re: Clarets+
Posted: Sat Dec 17, 2022 2:59 pm
Same for me. Sorry my thread crossed this
Re: Clarets+
Posted: Sat Dec 17, 2022 2:59 pm
Yup same. Website is broken. Ffs.
Re: Clarets+
Posted: Sat Dec 17, 2022 2:59 pm
Yep, me too. Entire Burnley Football Club website seems frozen....
Re: Clarets+
Posted: Sat Dec 17, 2022 3:00 pm
Yes, me too but I have paid!
Re: Clarets+
Posted: Sat Dec 17, 2022 3:01 pm
Same here too. First time I have tried it. Not a good show!
Re: Clarets+
Posted: Sat Dec 17, 2022 3:01 pm
Well, it's not looking good.
Any links anywhere?
Any links anywhere?
Re: Clarets+
Posted: Sat Dec 17, 2022 3:02 pm
Same here. Site is unresponsive.
Re: Clarets+
Posted: Sat Dec 17, 2022 3:02 pm
Re: Clarets+
Posted: Sat Dec 17, 2022 3:03 pm
Paid $140 for the season and nothing happening - not good. not expecting a refund either....
Re: Clarets+
Posted: Sat Dec 17, 2022 3:05 pm
What a joke
Re: Clarets+
Posted: Sat Dec 17, 2022 3:06 pm
Same here. Managed to get Clarets+ on my phone via Match Centre but website via desktop is dead. 
Re: Clarets+
Posted: Sat Dec 17, 2022 3:06 pm
Same problem for me, glad I checked on here 
Re: Clarets+
Posted: Sat Dec 17, 2022 3:06 pm
Thanks
Re: Clarets+
Posted: Sat Dec 17, 2022 3:06 pm
It's absolutely discusting
Re: Clarets+
Posted: Sat Dec 17, 2022 3:11 pm
The official website is pathetic at the best of times but this really takes the biscuit.
Re: Clarets+
Posted: Sat Dec 17, 2022 3:15 pm
The match clock is still working 
Re: Clarets+
Posted: Sat Dec 17, 2022 3:21 pm
I am getting virtually constant buffering on Rowls link
Re: Clarets+
Posted: Sat Dec 17, 2022 3:23 pm
Re: Clarets+
Posted: Sat Dec 17, 2022 3:23 pm
If it helps anybody I am able to watch it on my phone using the Burnley FC app. Don't ask me why but it has given me a stream!
Re: Clarets+
Posted: Sat Dec 17, 2022 3:23 pm
Club have tweeted it’s being worked on
Re: Clarets+
Posted: Sat Dec 17, 2022 3:27 pm
Wonder if we'll get our 10 quid back.
Feel like I've been mugged!!
Feel like I've been mugged!!
Re: Clarets+
Posted: Sat Dec 17, 2022 3:28 pm
If it helps anybody, I am watching it on my phone using the BFC App
Re: Clarets+
Posted: Sat Dec 17, 2022 3:33 pm
Good link that, Rowls.
Re: Clarets+
Posted: Sat Dec 17, 2022 3:44 pm
I've given up - watching a great 3rd place game instead. I shall certainly be expecting a refund
Re: Clarets+
Posted: Sat Dec 17, 2022 3:46 pm
Good finish from Orsic.
Re: Clarets+
Posted: Sat Dec 17, 2022 5:02 pm
Great news - official website now back up and running.
Hats off to the tech team.
Hats off to the tech team.
Re: Clarets+
Posted: Sat Dec 17, 2022 5:09 pm
I missed the Cork possible penalty incident their goal their possible penalty incident our third goal being scored the ball hitting the bar and Roberts wrongly sent off their penalty being taken and saved and the bad foul on Twine.
But I saw the rest of the game
Re: Clarets+
Posted: Sat Dec 17, 2022 5:27 pm
Will any of you guys get your money back?
Re: Clarets+
Posted: Sat Dec 17, 2022 6:48 pm
I couldn't get it to work either, paid £10 to Middlesbrough Live instead. Which made interesting commentary
Re: Clarets+
Posted: Sat Dec 17, 2022 7:02 pm
Re: Clarets+
Posted: Sat Dec 17, 2022 7:04 pm
An apology from the club followed by reimbursing all you guys should be a must.
Re: Clarets+
Posted: Sat Dec 17, 2022 8:46 pm
Sorry, I see this very differently. Today's website debacle represented awful customer service.cricketfield73 wrote: ↑Sat Dec 17, 2022 5:02 pmGreat news - official website now back up and running.
Hats off to the tech team.
Why was it not checked beforehand to ensure all was OK? Why was no-one on hand to monitor the site during the game to make sure there were no ongoing problems? If it was known beforehand that there was a problem, why no message on home page to let everyone know?
No 'hats off to the tech team' from me.
Re: Clarets+
Posted: Sat Dec 17, 2022 9:01 pm
My book club only had the Middlesbrough version. The Burnley option was showing Sky Sport. Must have been some failings in the time space relativity.
Re: Clarets+
Posted: Sun Dec 18, 2022 9:15 am
upanatem wrote: ↑Sat Dec 17, 2022 8:46 pmSorry, I see this very differently. Today's website debacle represented awful customer service.
Why was it not checked beforehand to ensure all was OK? Why was no-one on hand to monitor the site during the game to make sure there were no ongoing problems? If it was known beforehand that there was a problem, why no message on home page to let everyone know?
No 'hats off to the tech team' from me.
I think he/she was being sarcastic. The web site started working after the game finished
Re: Clarets+
Posted: Sun Dec 18, 2022 1:30 pm
Can anyone suggest who I should write to at the Club to request a refund? I got two mails on Friday from noreply@streamamg.com confirming my purchase and, without any irony whatsoever, advising I should contact them if I had any problems.
Re: Clarets+
Posted: Mon Dec 19, 2022 1:54 pm
I emailed burnleytv@streamamg.com requesting a refund. Only had an auto-response to date.the_magic_rat wrote: ↑Sun Dec 18, 2022 1:30 pmCan anyone suggest who I should write to at the Club to request a refund? I got two mails on Friday from noreply@streamamg.com confirming my purchase and, without any irony whatsoever, advising I should contact them if I had any problems.
Re: Clarets+
Posted: Mon Dec 19, 2022 2:03 pm
After inadvertently buying the Rotherham match twice I attempted to contact StreamAMG on 18 occasions using both of their supplied email addresses and didn't so much as get an acknowledgement so based on my experience they seem like a pretty shoddy outfit.
Re: Clarets+
Posted: Mon Dec 19, 2022 2:10 pm
The pass is showing as valid till Dec 22nd.
Is the Man U match being streamed on the player?
No info at all regarding the 'noshow' on Saturday by the 'Claretplayer' for those of us who couldn't attend in person. Very poor.
Is the Man U match being streamed on the player?
No info at all regarding the 'noshow' on Saturday by the 'Claretplayer' for those of us who couldn't attend in person. Very poor.
Re: Clarets+
Posted: Mon Dec 19, 2022 5:20 pm
Thanks for that Simon. I've written to the address you suggested. I've also written to someone called James Forsyth who, I'm led to believe from the Club website, is Head of Retail at the Football Club, commenting on the Club's extremely poor (non)-handling of the fiasco.simonclaret wrote: ↑Mon Dec 19, 2022 1:54 pmI emailed burnleytv@streamamg.com requesting a refund. Only had an auto-response to date.
Re: Clarets+
Posted: Mon Dec 19, 2022 6:36 pm
Club just released a statement saying they are investigating what happened and arranging a refund process for all affected.
https://twitter.com/BurnleyOfficial/sta ... wsrc%5Etfw
https://twitter.com/BurnleyOfficial/sta ... wsrc%5Etfw
Re: Clarets+
Posted: Tue Dec 20, 2022 9:21 am
It's good that they've acknowledged the problem.
A full refund is the very least that's needed, along with steps taken to avoid reoccurrence.
The language used is a bit mild 'an inconvenience' ......come on! this is the Clarets on a roll....it was a 'big disappointment'!
....and the whole match was unavailable.
A full refund is the very least that's needed, along with steps taken to avoid reoccurrence.
The language used is a bit mild 'an inconvenience' ......come on! this is the Clarets on a roll....it was a 'big disappointment'!
....and the whole match was unavailable.
Re: Clarets+
Posted: Thu Dec 22, 2022 4:03 pm
Re: Clarets+
Posted: Fri Dec 23, 2022 11:28 am
Cheers for headsup clarethomer.
Have replied to email as detailed in the link.
No reply...or refund received as yet.
I'll expect it when I see it!
Have replied to email as detailed in the link.
No reply...or refund received as yet.
I'll expect it when I see it!
Re: Clarets+
Posted: Fri Dec 23, 2022 3:15 pm
Thanks, I have emailed too
Re: Clarets+
Posted: Wed Dec 28, 2022 4:04 pm
Today, after resending my original e-mail and requesting a response to my claim for a refund, I have now received confirmation that they have actioned the refund, which will be credited within the next seven days.
Maybe I will now try the system once again for Friday's game !
Maybe I will now try the system once again for Friday's game !
Re: Clarets+
Posted: Thu Dec 29, 2022 1:09 pm
Didn't receive a response to my first email, have forwarded it back to them. Pretty shoddy service this, not sure why they couldn't automatically refund everyone charged for the Boro game.
Re: Clarets+
Posted: Thu Jan 05, 2023 7:27 pm
Has anyone received a refund for the Middlesbrough game? I'm still waiting.
Also, they've just charged me again for the Swansea game!
Also, they've just charged me again for the Swansea game!