MIDDLESBOROUGH STREAM FAIL

Buxtonclaret · Post by **Buxtonclaret** » Mon Dec 19, 2022 11:39 am

Anyone who paid for the botched stream heard anything back from the club?

claretseb · Post by **claretseb** » Mon Dec 19, 2022 12:15 pm

Yes, got this totally unrelated response ?? Needless to say I've gone back to say it was a 'service failure' not a problem with paying!!

Dear Customer,

Thank you for contacting us regarding your recent Clarets+ payments.

All our monthly subscription packages whether they are UK or international are subscribed on an auto renewal subscription. This means that unless you cancel the package you will be charged each month for the service.

We have recently had an issue with our third-party payment system which meant we have had to delay the last periods payment whilst we fixed the issue. This has meant that over the last few days you will have seen two payments taken from your account, one for the previous month and then one for the next month.

Part of this fix also had an adverse effect on your ability to self-manage your account which has now been resolved.

If you would like to discuss your account further or you are still having issues, please raise a ticket by emailing; burnleytv@streamamg.com

If you would like to cancel your subscription to clarets+ simply follow the steps below

Go to: https://burnleyfootballclub.com
Log in to your account
Click on Clarets+
Click on the “My Account” button
Select “Subscriptions”

You can then choose the subscription you wish to cancel.

You can also view your full transactional history.

Kind regards.
Receptionist
01282 700001

Buxtonclaret · Post by **Buxtonclaret** » Mon Dec 19, 2022 4:18 pm

Managed to speak to someone earlier.
They'll apparently make a Statement regarding the fiasco in the 'next day or so'.

FCBurnley · Post by **FCBurnley** » Mon Dec 19, 2022 4:28 pm

What was the issue with the stream ?

Buxtonclaret · Post by **Buxtonclaret** » Mon Dec 19, 2022 4:31 pm

FCBurnley wrote: ↑
Mon Dec 19, 2022 4:28 pm
What was the issue with the stream ?
[/quote

Nobody could log on to Clarets + until the game had finished.

NRC · Post by **NRC** » Mon Dec 19, 2022 4:33 pm

I've sent an email to the club. Sent it to Russell Ball, Director of Customer Experience. rball@burnleyfc.com <rball@burnleyfc.com>
I have a season long international pass, it was nothing to do with paying on the day. Not the club's fault I suspect - it will be the streaming company, but the club is who the contract is with.

Taffy on the wing · Post by **Taffy on the wing** » Mon Dec 19, 2022 4:33 pm

I've tried twice from the states......i'm out 20 quid.
That's why i pester Buxton for a link all the time.

I'm not tight tha Nose!

clarethomer · Post by **clarethomer** » Mon Dec 19, 2022 6:39 pm

https://twitter.com/BurnleyOfficial/sta ... W5I2gXNqTA

Buxtonclaret · Post by **Buxtonclaret** » Mon Dec 19, 2022 6:55 pm

clarethomer wrote: ↑
Mon Dec 19, 2022 6:39 pm
https://twitter.com/BurnleyOfficial/sta ... W5I2gXNqTA

Thats fair enough.

NRC · Post by **NRC** » Mon Dec 19, 2022 7:07 pm

yup...... only "several?" I wonder if there was a common theme from we several?

NRC · Post by **NRC** » Mon Dec 19, 2022 7:29 pm

I just got a response from the club pointing to the statement linked above. Very swift in the response, and very well appreciated accordingly

MIDDLESBOROUGH STREAM FAIL

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