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Contacting the ticket office by phone
Posted: Mon Feb 13, 2023 4:29 pm
by ClaretSam92
Has anyone managed to speak to anyone at the ticket office today by phone? I've been trying all day but it just rings indefinitely!
Re: Contacting the ticket office by phone
Posted: Mon Feb 13, 2023 4:42 pm
by Leisure
ClaretSam92 wrote: ↑Mon Feb 13, 2023 4:29 pm
Has anyone managed to speak to anyone at the ticket office today by phone? I've been trying all day but it just rings indefinitely!
No but rang last week and was eventually asked to leave my details and that someone would get back to me but still waiting for the return call.
Re: Contacting the ticket office by phone
Posted: Mon Feb 13, 2023 4:50 pm
by ClaretSam92
Sounds about right...
I'm trying to get my dad's season ticket upgraded to adult for tomorrow's game but struggling to get through.
Re: Contacting the ticket office by phone
Posted: Mon Feb 13, 2023 4:52 pm
by Targetman
I was in the ticket office today around 1pm and it was quite busy with the queue being to the end of the ramp outside.
Re: Contacting the ticket office by phone
Posted: Mon Feb 13, 2023 10:31 pm
by what_no_pies
There's some pretty serious issues with our ticket systems so not answering the phones or returning calls (which appears to be the norm) shows massive disdain for supporters.
It should have been sorted long ago.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 4:40 am
by Taffy on the wing
This seems like it's been going on for years.......i never buy tickets because i'm 6,000 miles away, but i feel your pain ....Just have someone answer the f...ing phone!
* IT WOULD BE A NOVELTY THESE DAYS & PROBABLY A HUGE HIT WITH FANS!*
* Just in case you're reading this Mr. Pace.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:00 am
by AGENT_CLARET
ClaretSam92 wrote: ↑Mon Feb 13, 2023 4:29 pm
Has anyone managed to speak to anyone at the ticket office today by phone? I've been trying all day but it just rings indefinitely!
I mentioned this in a post about Ipswich tickets but was shot down by someone saying they got through in a few rings maybe you could ask them and find out how they did it because everyone else seems to struggle, they might have a secret hot line number no one knows
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:06 am
by AGENT_CLARET
AGENT_CLARET wrote: ↑Tue Feb 14, 2023 7:00 am
I mentioned this in a post about Ipswich tickets but was shot down by someone saying they got through in a few rings maybe you could ask them and find out how they did it because everyone else seems to struggle, they might have a secret hot line number no one knows
This is the person they got answered in 20 rings apparently, ask them for the hot line number
- Screenshot_20230214-070349_Chrome.jpg (53.59 KiB) Viewed 1198 times
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:15 am
by ClaretSam92
AGENT_CLARET wrote: ↑Tue Feb 14, 2023 7:06 am
This is the person they got answered in 20 rings apparently, ask them for the hot line number
Screenshot_20230214-070349_Chrome.jpg
Must have Mr. Pace's personal phone number
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:20 am
by ArmchairDetective
I got through last week. Was told to email
ticketoffice@burnleyfc.com. They responded to the email within a few days.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:25 am
by Rick_Muller
You have to remember that this time of year is particularly busy for them. I’ve called many times in the past and always managed to speak to someone within 5 minutes. As mentioned above - email is the most likely way of getting a positive outcome.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:29 am
by Rick_Muller
Also, unlike the chap who turned up in the ticket office on Saturday wanting a ticket in the away end… poor planning on your part will not constitute an emergency on theirs…
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:42 am
by AGENT_CLARET
I genuinely can't tell if that's sarcasm and sorry if it isn't and if not I don't find it excetable that a professional business answers its email's in days rather than minutes
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:44 am
by ClaretInLeeds
Excetable
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:50 am
by AGENT_CLARET
AGENT_CLARET wrote: ↑Tue Feb 14, 2023 7:42 am
I genuinely can't tell if that's sarcasm and sorry if it isn't and if not I don't find it excetable that a professional business answers its email's in days rather than minutes
Glad it didn't come out excitable, bloody hate typing on my phone, sent a text once about socks and it come out sex
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 7:59 am
by ArmchairDetective
AGENT_CLARET wrote: ↑Tue Feb 14, 2023 7:42 am
I genuinely can't tell if that's sarcasm and sorry if it isn't and if not I don't find it excetable that a professional business answers its email's in days rather than minutes
Nope, no sarcasm. Just letting the OP and others on here know it might be worth sending over an email in the mean time if they don't need an urgent response.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 8:12 am
by Claret Till I Die
AGENT_CLARET wrote: ↑Tue Feb 14, 2023 7:06 am
This is the person they got answered in 20 rings apparently, ask them for the hot line number
Screenshot_20230214-070349_Chrome.jpg
01282 446800 - select option 2 or 3
Personally I use option 2
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 8:13 am
by claretandy
I went to pick my Blackpool tickets up yesterday, the Ticket Office was full of old people with stupid requests, like "I want to buy a season ticket in a prime spot, why can't I ?" or "I tried to buy 2 season tickets on 1 claret number" It was like pulling teeth, shoot me if I ever get like that.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 8:37 am
by IanMcL
ClaretSam92 wrote: ↑Mon Feb 13, 2023 4:50 pm
Sounds about right...
I'm trying to get my dad's season ticket upgraded to adult for tomorrow's game but struggling to get through.
Dad's ticket upgraded to adult?????
That makes him 22 so you must be 6 at best?
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 8:52 am
by Leisure
BFC Supporters Groups have in the past suggested to the Club that the phone system should at least have a queuing system message like many organisations /businesses do but nothing has come of that.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 9:12 am
by ClaretSam92
IanMcL wrote: ↑Tue Feb 14, 2023 8:37 am
Dad's ticket upgraded to adult?????
That makes him 22 so you must be 6 at best?
Upgraded from Over 65 to Adult
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 9:30 am
by ClaretSam92
Just managed to get through straight away. They must have someone watching this forum
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 9:41 am
by Quickenthetempo
When I can't get through, I just ring the park view and request a bar fly nip over with their mobile.
Ring me up and pass the phone over to staff.
It costs me half a bitter once in a while, but it's worth it.
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 9:59 am
by Funkydrummer
AGENT_CLARET wrote: ↑Tue Feb 14, 2023 7:50 am
Glad it didn't come out excitable, bloody hate typing on my phone, sent a text once about socks and it come out sex
I once sent a message about sex and got some socks !!!!!
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 10:29 am
by Claret Till I Die
ClaretSam92 wrote: ↑Tue Feb 14, 2023 9:30 am
Just managed to get through straight away. They must have someone watching this forum
Welcome to the club Sam. Perhaps they can see the numbers of the callers and have the grumpy ones marked down as not to answer
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 12:50 pm
by IanMcL
ClaretSam92 wrote: ↑Tue Feb 14, 2023 9:12 am
Upgraded from Over 65 to Adult
So now he's getting younger!!!
Send me his elixir recipe!
Re: Contacting the ticket office by phone
Posted: Tue Feb 14, 2023 1:01 pm
by Loyal Supporter
claretandy wrote: ↑Tue Feb 14, 2023 8:13 am
I went to pick my Blackpool tickets up yesterday, the Ticket Office was full of old people with stupid requests, like "I want to buy a season ticket in a prime spot, why can't I ?" or "I tried to buy 2 season tickets on 1 claret number" It was like pulling teeth, shoot me if I ever get like that.
What is your point? The older generation struggle with technology. Your time will come when you need assistance and I really hope someone like you is the only person to ask.
