2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Sun Mar 12, 2023 2:40 pm
https://www.uptheclarets.com/messageboard/
2022/23: Middlesbrough v Burnley – Ticket Information
https://www.uptheclarets.com/messageboard/viewtopic.php?f=2&t=68191
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Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Sun Mar 12, 2023 2:52 pm
Allocation as expected at 2,118
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:03 am
Done - I couldn't get select seats to work but went through the other method of letting it select them for me.
Boro tickets
Posted: Mon Mar 13, 2023 10:04 am
On time, for once!
(sorry, add this to yours Tony)
(sorry, add this to yours Tony)
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:05 am
Bought tickets but when selecting seats there was very limited availability in blocks 45 and 47 but surely they hadn’t nearly sold out them blocks in one minute 
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:07 am
When I went in when it first went online, there were a lot already showing as sold - so I suspect they've reserved some (that was block 47).1989_claret wrote: ↑Mon Mar 13, 2023 10:05 amBought tickets but when selecting seats there was very limited availability in blocks 45 and 47 but surely they hadn’t nearly sold out them blocks in one minute
Were you able to select seats? I couldn't when I went in, just wouldn't work.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:10 am
Block 47 had a few left, block 45 was OK, I got 7 in there. They went on sale a few minutes early today.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:12 am
Got them, but just ended up grabbing what was available
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:13 am
Took about 8 attempts to buy my 6, every time I picked seats they had gone when I went to buy them. Kept having to change blocks due to quite a high number missing each time it took you back to selecting seats.
At least we had the option of all blocks being available this time.
At least we had the option of all blocks being available this time.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:17 am
I got mine at 10.04, and had no problem selecting a seat.
It may be due to the fact I was only buying the one ticket, but the system worked.
It may be due to the fact I was only buying the one ticket, but the system worked.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:21 am
Last week there was no collect option initially - still not got my Man City tickets. This week it was seat selection which is now working.Colburn_Claret wrote: ↑Mon Mar 13, 2023 10:17 amI got mine at 10.04, and had no problem selecting a seat.
It may be due to the fact I was only buying the one ticket, but the system worked.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:23 am
These are going to have gone by 3pm at this rate, not many showing as left now on line at all
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:23 am
Needed to be near the front with kids so they can see, got three in block 50 which might be a bit crap but was able to select seats.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:37 am
I was ok selecting two seats but they did seem to be rapidly disappearing.
Block 44.
Block 44.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:38 am
I'm in Block 44, no idea if that's any good or not - just went for it!
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:55 am
Had to refresh it a few times but got there in the end.ClaretTony wrote: ↑Mon Mar 13, 2023 10:07 amWhen I went in when it first went online, there were a lot already showing as sold - so I suspect they've reserved some (that was block 47).
Were you able to select seats? I couldn't when I went in, just wouldn't work.
Wonder if it’ll ever be smooth again when buying tickets online?
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:00 am
Same. Absolutely no idea if it's any good. I've been before, but no idea what block I was in. Got mine at 10.02 which must be up there as some kind of record because "on sale at 10.00" normally means quarter past at BFC.Cheshireclaret wrote: ↑Mon Mar 13, 2023 10:38 amI'm in Block 44, no idea if that's any good or not - just went for it!
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:02 am
http://www.tothe92.co.uk/groundguide/middlesbrough.htmlDark Cloud wrote: ↑Mon Mar 13, 2023 11:00 amSame. Absolutely no idea if it's any good. I've been before, but no idea what block I was in. Got mine at 10.02 which must be up there as some kind of record because "on sale at 10.00" normally means quarter past at BFC.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:02 am
What's the rule about minimum allocation in the Championship? Doesn't seem many tickets for a ground that holds over 30 thousand.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:08 am
It was a case of it not being set up correctly again I assume and then them realising when people couldn't select seats.1989_claret wrote: ↑Mon Mar 13, 2023 10:55 amHad to refresh it a few times but got there in the end.
Wonder if it’ll ever be smooth again when buying tickets online?
Doubt it will be smooth running again.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:09 am
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:14 am
Just checked, apologies
10% if capacity under 20,000 or 2k minimum in EFL
10% if Capacity under 30,000 or 3k minimum in Prem
So assuming we both get promoted, we'll get roughly 900 extra tickets next season
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:16 pm
Block 44 is the connoisseurs' choice.Dark Cloud wrote: ↑Mon Mar 13, 2023 11:00 amSame. Absolutely no idea if it's any good. I've been before, but no idea what block I was in. Got mine at 10.02 which must be up there as some kind of record because "on sale at 10.00" normally means quarter past at BFC.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:27 pm
I’m no connoisseur then
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:30 pm
I've no idea if it's any good to be honest!
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:34 pm
Selling very quickly, couple hundred left maybe now?
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:35 pm
48a and b with limited availability. Others hardly any.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:43 pm
I just hope it's not the CFS casuals choice!!
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:48 pm
44 is one of the front/lower tiers. Along with 46, 50 and 51. So depends if you prefer sitting low down close to the pitch.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 12:53 pm
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 1:10 pm
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 1:34 pm
Possiby or needing a periscope!Dark Cloud wrote: ↑Mon Mar 13, 2023 1:10 pmIs that a euphemism for "getting pi**ed wet through if it rains"?
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 1:57 pm
Bought 5 tickets when they went on sale this morning, when I got to the end of the transaction I got a message on the screen saying....."There has been a problem processing your payment card, please try again"...
So went back into the basket and the seats that I had chosen were still there. I then chose the payment option, put my card details in and this time there were mo problems with my card.
A minute or so later I received the usual confirmation email of payment.
A few minutes later I received notification from my bank telling me that 2 payments of £122 had been paid to Burnley FC.
I checked my account and saw that yes indeed 2 payments had been taken.
So I rang the ticket office and spoke to a lady who I didn't find very helpful. She told me that it was me who had made the payments online so it was nothing to do with Burnley FC. I was a little taken aback by that and told her that I wasn't happy, she then put me on hold saying she would speak to someone else.
When she came back to me she said that my ticketing account had been checked and only 1 payment had been taken for Middlesbrough tickets.
She said to me....."how can it be the clubs fault if you did it yourself online?"....
By now I think she was beginning to realise that I was getting annoyed and told me that if I wanted to take it any further I would have to email or take in my bank statement to the ticket office to prove that I had been charged twice for the same transaction.
She said if I take in a copy of my bank statement it will be passed to the accounts dept for investigation.
Good job I'm not depending on that money for this weeks shopping.
The club's ticketing website is hopeless at times.
So went back into the basket and the seats that I had chosen were still there. I then chose the payment option, put my card details in and this time there were mo problems with my card.
A minute or so later I received the usual confirmation email of payment.
A few minutes later I received notification from my bank telling me that 2 payments of £122 had been paid to Burnley FC.
I checked my account and saw that yes indeed 2 payments had been taken.
So I rang the ticket office and spoke to a lady who I didn't find very helpful. She told me that it was me who had made the payments online so it was nothing to do with Burnley FC. I was a little taken aback by that and told her that I wasn't happy, she then put me on hold saying she would speak to someone else.
When she came back to me she said that my ticketing account had been checked and only 1 payment had been taken for Middlesbrough tickets.
She said to me....."how can it be the clubs fault if you did it yourself online?"....
By now I think she was beginning to realise that I was getting annoyed and told me that if I wanted to take it any further I would have to email or take in my bank statement to the ticket office to prove that I had been charged twice for the same transaction.
She said if I take in a copy of my bank statement it will be passed to the accounts dept for investigation.
Good job I'm not depending on that money for this weeks shopping.
The club's ticketing website is hopeless at times.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 2:01 pm
In all fairness if she can only see one transaction what is she supposed to do? An email with a copy of your bank statement showing the two payments is probably the best way to sort this.Targetman wrote: ↑Mon Mar 13, 2023 1:57 pmBought 5 tickets when they went on sale this morning, when I got to the end of the transaction I got a message on the screen saying....."There has been a problem processing your payment card, please try again"...
So went back into the basket and the seats that I had chosen were still there. I then chose the payment option, put my card details in and this time there were mo problems with my card.
A minute or so later I received the usual confirmation email of payment.
A few minutes later I received notification from my bank telling me that 2 payments of £122 had been paid to Burnley FC.
I checked my account and saw that yes indeed 2 payments had been taken.
So I rang the ticket office and spoke to a lady who I didn't find very helpful. She told me that it was me who had made the payments online so it was nothing to do with Burnley FC. I was a little taken aback by that and told her that I wasn't happy, she then put me on hold saying she would speak to someone else.
When she came back to me she said that my ticketing account had been checked and only 1 payment had been taken for Middlesbrough tickets.
She said to me....."how can it be the clubs fault if you did it yourself online?"....
By now I think she was beginning to realise that I was getting annoyed and told me that if I wanted to take it any further I would have to email or take in my bank statement to the ticket office to prove that I had been charged twice for the same transaction.
She said if I take in a copy of my bank statement it will be passed to the accounts dept for investigation.
Good job I'm not depending on that money for this weeks shopping.
The club's ticketing website is hopeless at times.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 2:01 pm
Has the money been taken or is it just pending. Sometimes failed transactions can sit in pending for a while before being returned.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 2:07 pm
Well her tone could have been a little more sympathetic for a start instead of telling me it was my problem.
I didn't expect that reaction at all from the ticket office but knowing how some things are at the moment in there then maybe I should have done.
The money has been taken from my bank account by the way.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 2:10 pm
The strange thing is, the system should prevent Clarets no.s being used twice to get tickets.Targetman wrote: ↑Mon Mar 13, 2023 2:07 pmWell her tone could have been a little more sympathetic for a start instead of telling me it was my problem.
I didn't expect that reaction at all from the ticket office but knowing how some things are at the moment in there then maybe I should have done.
The money has been taken from my bank account by the way.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 2:21 pm
Send an email the club are usually good as responding to them quickly so hopefully you have it resolved sooner rather than later. Pretty impressed you actually managed to get through on the phone though.Targetman wrote: ↑Mon Mar 13, 2023 2:07 pmWell her tone could have been a little more sympathetic for a start instead of telling me it was my problem.
I didn't expect that reaction at all from the ticket office but knowing how some things are at the moment in there then maybe I should have done.
The money has been taken from my bank account by the way.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 2:32 pm
Sounds like a bank problem rather than the website. Obviously the bank received the request and will have put those funds on hold. Then something happened on the transaction so it wasn’t completed, but the payment is still on hold. Then you did a new transaction that has gone through. The bank will release your pending funds in the next day or so.Targetman wrote: ↑Mon Mar 13, 2023 1:57 pmBought 5 tickets when they went on sale this morning, when I got to the end of the transaction I got a message on the screen saying....."There has been a problem processing your payment card, please try again"...
So went back into the basket and the seats that I had chosen were still there. I then chose the payment option, put my card details in and this time there were mo problems with my card.
A minute or so later I received the usual confirmation email of payment.
A few minutes later I received notification from my bank telling me that 2 payments of £122 had been paid to Burnley FC.
I checked my account and saw that yes indeed 2 payments had been taken.
So I rang the ticket office and spoke to a lady who I didn't find very helpful. She told me that it was me who had made the payments online so it was nothing to do with Burnley FC. I was a little taken aback by that and told her that I wasn't happy, she then put me on hold saying she would speak to someone else.
When she came back to me she said that my ticketing account had been checked and only 1 payment had been taken for Middlesbrough tickets.
She said to me....."how can it be the clubs fault if you did it yourself online?"....
By now I think she was beginning to realise that I was getting annoyed and told me that if I wanted to take it any further I would have to email or take in my bank statement to the ticket office to prove that I had been charged twice for the same transaction.
She said if I take in a copy of my bank statement it will be passed to the accounts dept for investigation.
Good job I'm not depending on that money for this weeks shopping.
The club's ticketing website is hopeless at times.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 6:01 pm
Might be worth calling your bank and telling them a duplicate payment has been taken for an Online transaction. I wouldn’t go in to all the detail as to what happened, just that two payments were taken but the club only have one on record. I think if you position it as an error they might refund it for you. My bank have always been excellent like that!
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 6:05 pm
Under 200 remain.
90+% sold in first day and it is only tea time!
90+% sold in first day and it is only tea time!
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 6:28 pm
Something similar happened to me once, with a duplicated payment, when I checked online the following day only one payment had been made. The ‘pending’ one never left my account. Hope you will be able to get it sorted Targetman
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 10:41 pm
Thanks everyone for their suggestions.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:00 pm
Paying twice happened to me with fifa tickets. Emailed the bank and fifa. The bank credited the money back and then fifa refunded me.
Then the bank took theirs back sadly.
Then the bank took theirs back sadly.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Mon Mar 13, 2023 11:13 pm
A few seats left in 48b but not much otherwise.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Tue Mar 14, 2023 7:06 am
228 left at 7am.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Tue Mar 14, 2023 12:51 pm
112 left. 4000 point needed.
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Tue Mar 14, 2023 7:59 pm
88
All block 48B
All block 48B
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Tue Mar 14, 2023 9:50 pm
74
Re: 2022/23: Middlesbrough v Burnley – Ticket Information
Posted: Tue Mar 14, 2023 10:31 pm
Be careful criticising the ticket office staff. Some on here would give their lives to defend them!Targetman wrote: ↑Mon Mar 13, 2023 1:57 pmBought 5 tickets when they went on sale this morning, when I got to the end of the transaction I got a message on the screen saying....."There has been a problem processing your payment card, please try again"...
So went back into the basket and the seats that I had chosen were still there. I then chose the payment option, put my card details in and this time there were mo problems with my card.
A minute or so later I received the usual confirmation email of payment.
A few minutes later I received notification from my bank telling me that 2 payments of £122 had been paid to Burnley FC.
I checked my account and saw that yes indeed 2 payments had been taken.
So I rang the ticket office and spoke to a lady who I didn't find very helpful. She told me that it was me who had made the payments online so it was nothing to do with Burnley FC. I was a little taken aback by that and told her that I wasn't happy, she then put me on hold saying she would speak to someone else.
When she came back to me she said that my ticketing account had been checked and only 1 payment had been taken for Middlesbrough tickets.
She said to me....."how can it be the clubs fault if you did it yourself online?"....
By now I think she was beginning to realise that I was getting annoyed and told me that if I wanted to take it any further I would have to email or take in my bank statement to the ticket office to prove that I had been charged twice for the same transaction.
She said if I take in a copy of my bank statement it will be passed to the accounts dept for investigation.
Good job I'm not depending on that money for this weeks shopping.
The club's ticketing website is hopeless at times.
Over the last few years the ticket office have gone really down hill. I guess this is all part of the American customer service and hospitality?