Page 1 of 1
BFC password reset
Posted: Wed Nov 15, 2023 5:39 pm
by Leisure
Online ticket platform down for system upgrade
As part of Burnley Football Club’s ongoing digital development and improvements, the online ticketing platform will be offline from 5pm Sunday 12th until 5pm Wednesday 15th November.
The ticket office will remain open as usual from 9am until 5pm for in person and phone enquiries but no sales will be made during the period when the system will be down for the upgrade.
Ticket details for the Brighton & Hove Albion game on 9th December will be announced in due course.
Once these developments have been completed all users will need to reset their password. This also applies to users of the website, app and Clarets+.
To reset your password please follow these steps:
Go to [
https://login.burnleyfootballclub.com/forgot-password\]
Input your email associated with your Clarets account.
Go to your emails and click on the reset password link.
Enter your new password, this can be the same as what you had previously.
Once complete you will be able to log in with your email and new password.
Should fans have any issues resetting their password they should email [
ticketoffice@burnleyfc.com]
This has now been completed and everyone needs to reset their password. I just entered my original one and it accepted it
Re: BFC password reset
Posted: Thu Nov 16, 2023 6:03 am
by Leisure
Bump.
Re: BFC password reset
Posted: Thu Nov 16, 2023 9:39 am
by Leisure
Bump.
Re: BFC password reset
Posted: Thu Nov 16, 2023 10:55 am
by IanMcL
My password worked OK.
Re: BFC password reset
Posted: Thu Nov 16, 2023 11:15 am
by Bosscat
IanMcL wrote: ↑Thu Nov 16, 2023 10:55 am
My password worked OK.
Mine didn't so had to use the reset password link ... Just put my original password in and it opened the portal to the "promised" land (thats the nightmare world that is BFC Tickets and shopping etc
)
Re: BFC password reset
Posted: Thu Nov 16, 2023 11:31 am
by Buxtonclaret
Cheers, Pete.
Job done!
Re: BFC password reset
Posted: Thu Nov 16, 2023 11:49 am
by Funkydrummer
Thanks for the heads up. Done and dusted - worked a treat.
Accepted my usual password and I'm away !!!
Re: BFC password reset
Posted: Thu Nov 16, 2023 12:09 pm
by Smidge
Done with my usual password
Thanks
Re: BFC password reset
Posted: Thu Nov 16, 2023 4:58 pm
by cblantfanclub
Reset password and clarets plus stopped working - non of the links would play. Anybody else got this problem?
Re: BFC password reset
Posted: Thu Nov 16, 2023 5:02 pm
by Holtyclaret
Thanks for the heads up
Re: BFC password reset
Posted: Thu Nov 16, 2023 8:02 pm
by IanMcL
Luckily BFC is not our bank, although it does take our money!
Re: BFC password reset
Posted: Sat Nov 18, 2023 11:43 am
by IanMcL
Request for reset password received this morning.
Re: BFC password reset
Posted: Mon Nov 20, 2023 3:35 pm
by nig1954
Will the reset have any impact upon the cards linked to my account through "family and friends".
Re: BFC password reset
Posted: Mon Nov 20, 2023 3:49 pm
by Nori1958
nig1954 wrote: ↑Mon Nov 20, 2023 3:35 pm
Will the reset have any impact upon the cards linked to my account through "family and friends".
Worked ok for me, you should be fine
Re: BFC password reset
Posted: Mon Nov 20, 2023 5:07 pm
by dougcollins
I assume all your account details remain as is, you just have to reset your password.
Re: BFC password reset
Posted: Mon Nov 20, 2023 5:48 pm
by CoolClaret
Shame that they didn’t offer a BFC season reset…
Re: BFC password reset
Posted: Mon Nov 20, 2023 6:07 pm
by Leisure
nig1954 wrote: ↑Mon Nov 20, 2023 3:35 pm
Will the reset have any impact upon the cards linked to my account through "family and friends".
No.
Re: BFC password reset
Posted: Mon Nov 20, 2023 6:24 pm
by gandhisflipflop
CoolClaret wrote: ↑Mon Nov 20, 2023 5:48 pm
Shame that they didn’t offer a BFC season reset…
Re: BFC password reset
Posted: Mon Nov 20, 2023 9:09 pm
by Coeus
I followed the emailed link. Gave email and password. It’s now given me a new clarets number with no loyalty points and no friends and family associated with the email address I use? Any ideas what I’ve done wrong or what has happened here?
Re: BFC password reset
Posted: Mon Nov 20, 2023 9:57 pm
by Leisure
Coeus wrote: ↑Mon Nov 20, 2023 9:09 pm
I followed the emailed link. Gave email and password. It’s now given me a new clarets number with no loyalty points and no friends and family associated with the email address I use? Any ideas what I’ve done wrong or what has happened here?
Looks like you've inadvertently set up a new account, when you just needed to change your password.
Re: BFC password reset
Posted: Mon Nov 20, 2023 10:07 pm
by Coeus
It appears so but surely you cannot set up a new account using same email and password? I’m pretty sure I just followed the link I was sent to reset password. Will email club to see what I’ve done, thanks.
Re: BFC password reset
Posted: Tue Nov 21, 2023 7:04 am
by Leisure
Coeus wrote: ↑Mon Nov 20, 2023 10:07 pm
It appears so but surely you cannot set up a new account using same email and password? I’m pretty sure I just followed the link I was sent to reset password. Will email club to see what I’ve done, thanks.
Yes you can. You can slse reset your password using the password which you previously been using! Suggest that you ring the Ticki Office and explain what's happened.
Re: BFC password reset
Posted: Tue Nov 21, 2023 7:54 am
by Leisure
Yes you can. You can also reset your password using the password which you'd previously been using! Suggest that you ring the Ticket Office and explain what's happened.
Re: BFC password reset
Posted: Wed Nov 22, 2023 8:36 pm
by Duffer_
All gone OK for me except I can't login to the Teamcard site through the app. I can do it by using the url (below) using the exact same username and password that the app won't accept. Bizarre but not unworkable and I should probably count myself lucky.
https://www.myteamcard.co.uk/index.php/ ... myteamcard
Re: BFC password reset
Posted: Tue Nov 28, 2023 5:44 pm
by claret3561
From coeus, did you have any joy with your email it appears I've done the same thing
Re: BFC password reset
Posted: Tue Nov 28, 2023 5:56 pm
by Bosscat
Duffer_ wrote: ↑Wed Nov 22, 2023 8:36 pm
All gone OK for me except I can't login to the Teamcard site through the app. I can do it by using the url (below) using the exact same username and password that the app won't accept. Bizarre but not unworkable and I should probably count myself lucky.
https://www.myteamcard.co.uk/index.php/ ... myteamcard
Snap I can't log in through the site but cpuld through that link
weird
Re: BFC password reset
Posted: Tue Nov 28, 2023 6:09 pm
by Coeus
claret3561 wrote: ↑Tue Nov 28, 2023 5:44 pm
From coeus, did you have any joy with your email it appears I've done the same thing
Received reply today to confirm all reset to original claret number.
Re: BFC password reset
Posted: Tue Nov 28, 2023 7:07 pm
by Quickenthetempo
I reset mine firstly on my home computer, which was easy.
Then I struggled to log in on my phone, so had to reset it again on my phone.
Looks like you might have to reset every device you use to log in.
Re: BFC password reset
Posted: Tue Nov 28, 2023 7:12 pm
by JR1882
Nothing works for me
Re: BFC password reset
Posted: Wed Nov 29, 2023 2:23 pm
by Bosscat
Teamcard log in to check points etc will not work on the App ... but does on the
https://www.myteamcard.co.uk/index.php/ ... myteamcard url weird
)
weird