For anyone struggling to work out how to put their ST onto the ticket exchange -

Season ticket holders who are unable to attend a fixture are able to return their ticket(s) and make them available to other fans.The exchange works that if the season ticket seat is resold, the season ticket holder will receive the value of their season ticket for that match as On Account credit, that can be used for future ticket purchases.

How do I use the Ticket Exchange?
Step 1: To access Ticket Exchange visit eticketing.co.uk/burnleyfc and click the log in button.

Step 2: Click on the head and shoulders icon in the top right-hand corner and click 'Manage Tickets'.

Step 3: The games which can be posted for sale will appear and you can select the game you wish to sell.

Step 4: Ensure the box in the top left corner is ticked and then look under the 'Ticket Actions' section and select 'Sell on Ticket Exchange'.

Step 5: Click 'Proceed To Payment'

Step 6: Accept the terms and conditions and then click 'Complete Purchase'.

Step 7: You will then see a confirmation screen that your ticket has been posted on the Ticket Exchange.

Cheers leisure,

And just to add, log out and log back in again, as the system has been updated!

I did that for my husband's Rovers ticket but then got an email afterwards from ticket master saying it might not have been processed. Are we allowed to exchange Rovers tickets?

Roberts' Tash wrote: ↑

Fri Aug 16, 2024 3:43 pm

I did that for my husband's Rovers ticket but then got an email afterwards from ticket master saying it might not have been processed. Are we allowed to exchange Rovers tickets?

Haven't seen anything from the Club saying that you can't (But that doesn't mean a lot!).

Just had a text saying put my tickets on the exchange if I can't make the game

I’ve put mine on but I still can’t work out how to sell
My 14 yo son’s. His ID number is also linked to my email, but there doesn’t seem to be the facility to access his account - my login ( which is my email address) automatically defaults to my account and I can’t change it.

Anyone else had this problem?

Not working for me.

Just says there are no tickets eligible for order return ?

scouseclaret wrote: ↑

Fri Aug 16, 2024 5:03 pm

I’ve put mine on but I still can’t work out how to sell
My 14 yo son’s. His ID number is also linked to my email, but there doesn’t seem to be the facility to access his account - my login ( which is my email address) automatically defaults to my account and I can’t change it.

Anyone else had this problem?

Exactly this. I used to manage mine and my husband's under my email. Now I can only access his, no idea how to access mine. Another thing for me to sort at the ticket office today.

Roberts' Tash wrote: ↑

Sat Aug 17, 2024 9:33 am

Exactly this. I used to manage mine and my husband's under my email. Now I can only access his, no idea how to access mine. Another thing for me to sort at the ticket office today.

I’m also having this problem with a couple of my families. Went on to put my tickets on the exchange as I’m on holiday until Friday but can only list one

Shaun1983 wrote: ↑

Sat Aug 17, 2024 9:45 am

I’m also having this problem with a couple of my families. Went on to put my tickets on the exchange as I’m on holiday until Friday but can only list one

I think you've to change the assign part to manage in the F&F part

The ticket office can sort this over the phone in 2 minutes, had this problem yesterday.

I’ve had various issues this week as I manage tickets for kids and elderly parents, but now it’s sorted I think this new system will be a lot better. Hopefully just teething problems.

Anyone got any tickets available for today? Happy to pick up outside the ground

Thanks Leisure for posting the details. It opened with my details showing Manage Tickets (next 4 games) but I can’t find how to do the same for my wife’s. I assume I’m the lead name. When I look at our season tickets details, what we’ve paid for etc on another tab her details are there but nothing on the exchange. We both use our one email address, could that be an issue?

beddie wrote: ↑

Sat Aug 17, 2024 11:40 am

Thanks Leisure for posting the details. It opened with my details showing Manage Tickets (next 4 games) but I can’t find how to do the same for my wife’s. I assume I’m the lead name. When I look at our season tickets details, what we’ve paid for etc on another tab her details are there but nothing on the exchange. We both use our one email address, could that be an issue?

Is she registered with a different email address to yours?

To clarify, do people only get money returned if the ticket is later sold? (i.e. if not sold it's tough)

Leisure wrote: ↑

Sat Aug 17, 2024 12:06 pm

Is she registered with a different email address to yours?

No we have just the one email address for both of us.

Belial wrote: ↑

Sat Aug 17, 2024 12:43 pm

To clarify, do people only get money returned if the ticket is later sold? (i.e. if not sold it's tough)

Correct.

The problem is when you’ve done all that, you might, like I did twice, get an email immediately saying it hasn’t been processed properly and might not be listed. So when I checked my account it said it was listed. Strange. But when I see if I can buy my seat, it’s not there. So it’s never going to sell.

Just had an e-mail relating to the ticket exchange as below: I was still under the impression that the CFS ST holders couldn't use the ticket exchange and I was all out for having a moan about it because it would exclude us all from the "competition" to win a free season ticket. Then I tried to list my Season Ticket and it appears to let me do that now - I cancelled though as my daughter will be using it this weekend.

Also good news about the admin fee being removed too.

Did anyone else know that we could use the exchange in the CFS this season? and has anyone successfully listed and got the cash for it?

ta

I've just found out the same.
I can't make the Portsmouth game, went through the process and, subject to the seat being sold, I guess , no problem whatsoever.
I'm sure somebody will find something to grumble about this but fair does to the Ticket Office.

Rick_Muller wrote: ↑

Tue Sep 17, 2024 11:18 am

Just had an e-mail relating to the ticket exchange as below:
ticket exchange.JPG

I was still under the impression that the CFS ST holders couldn't use the ticket exchange and I was all out for having a moan about it because it would exclude us all from the "competition" to win a free season ticket. Then I tried to list my Season Ticket and it appears to let me do that now - I cancelled though as my daughter will be using it this weekend.

Also good news about the admin fee being removed too.

Did anyone else know that we could use the exchange in the CFS this season? and has anyone successfully listed and got the cash for it?

ta

I tried the same towards the end of last season. You can list but no one can buy so you might still be eligible for the competition but you're ticket won't sell

Rick_Muller wrote: ↑

Tue Sep 17, 2024 11:18 am

Just had an e-mail relating to the ticket exchange as below:
ticket exchange.JPG

I was still under the impression that the CFS ST holders couldn't use the ticket exchange and I was all out for having a moan about it because it would exclude us all from the "competition" to win a free season ticket. Then I tried to list my Season Ticket and it appears to let me do that now - I cancelled though as my daughter will be using it this weekend.

Also good news about the admin fee being removed too.

Did anyone else know that we could use the exchange in the CFS this season? and has anyone successfully listed and got the cash for it?

ta

Not sure just how it works for re-selling CFS tickets, as they never feature as available in there on the seating plan??

Am I correct in thinking you don’t get actual cash just a credit on your account to be used for future purchases?

My lad has tried twice and even though it says it’s been posted after on the website we get this email message so we have no idea.

Leyland Claret wrote: ↑

Tue Sep 17, 2024 6:45 pm

IMG_4077.jpeg

My lad has tried twice and even though it says it’s been posted after on the website we get this email message so we have no idea.

I had that today, but on the website it shows it's gone on the exchange

Leyland Claret wrote: ↑

Tue Sep 17, 2024 6:45 pm

IMG_4077.jpeg

My lad has tried twice and even though it says it’s been posted after on the website we get this email message so we have no idea.

“…this email is in place to due to a TicketExchangePost issue”

Another case to prove that things aren’t proof read or sense checked prior to publishing

I have been invited into hospitality this Saturday and therefore have 2
senior tickets for my grandson and son-in-law to use. My grandson is
fine to use one of the tickets but I need to upgrade the other for my
son-in-law.

Easier said than done - have navigated throughout the whole system
several times only to be thrown out at various, different points in the
process until I eventually got through to the end, ready to pay the 9 quid
difference and was greeted with "sorry, there has been an error please
try again later"

do they want the cash or not ? son in law will brazen it out and enter on
the senior ticket. Probably send the grandson through first so he cant be
left on his own at 8 years of age.

Shocking, bloody shocking. An hour of my time wasted that i'll never get back.

I had to change age category for my season tickets a few times last season, FunkyDrummer and just called the Ticket Office and all was done in 2 mins for a tenner (changing child's ST to adults). New QR code emailed through straight away and no fuss.

I know getting through to the TO can be a pain sometimes, but might be worth a try.

I have just tried to put 2 tickets for the Plymouth game onto the exchange but when I clicked manage tickets, the only option that came up was download ticket
Should the exchange of tickets for Plymouth be available at the moment

It’s same for me. I need to put them on for Plymouth and Preston due to holidays. I’m wondering if it can only be done within a week of the match?

GorranClaret wrote: ↑

Tue Sep 17, 2024 10:55 pm

I had to change age category for my season tickets a few times last season, FunkyDrummer and just called the Ticket Office and all was done in 2 mins for a tenner (changing child's ST to adults). New QR code emailed through straight away and no fuss.

I know getting through to the TO can be a pain sometimes, but might be worth a try.

Well, I suppose this will come as no surprise, but I struggled to get through by 'phone so went down to the office to sort it out.

A simple transaction surely - not a bit of it.
"Very sorry but we can't sort it for you here, you have to do it online"

"But I've tried that for an hour and after several attempts I had to pack it in"

"Has your son-in law got a clarets number ?"

"I'm not sure but I tried to transfer it to an existing friends and family who has a clarets number and it still wouldn't work"

Admittedly, and to his credit, the guy tried his best to help me out within his constraints.
"Do you have your son in law's details and I'll fix him up with a claret's number ?"

He sorted that for me and I thought that we could now make some progress. Not a bit of it.

"I still can't sort it out here for you, you must do it online"

But I'm here now and ready to pay for the upgrade"

"Ah, you can't pay for it, he has to pay for it"

"But I'm upgrading MY season ticket so surely I should pay"

"No, we need to keep a trace of who has got the ticket"

"Surely you will know that because it's his clarets number that I've ascribed to the transaction"

"No, it doesn't work like that, apparently"

"Go on then, how does he pay for it ?" said I with not a little intrigue, not to say increased frustration.

"Well, you go online, allocate your son in law to your ticket from your friends and family, using his clarets number. We will then send him an email with instructions how to pay. Once he's paid we will send him a QR code to use at the turnstile"

At this point I had lost the will to live, had a bit of a laugh and a joke with the poor lad behind the counter, told him what I thought of the absolutely ridiculous system (to which he agreed and admitted they have to deal with many times a day, every day) and i left the office without having accomplished anything (other than a clarets number for my son in law) and in total dismay that such a simple proposal could be so involved and complicated.

Impass !!!!!!!!!!!

I have just managed to get through to the ticket office and they say you can not use the ticket exchange until a week before the game

Burnley FC and IT haven’t worked well together since the days of P3 Computers.

Just don’t expect anything workable, logical or easy and you won’t be disappointed. It will stay the same until they stop trying to do things on the cheap.

paulatky wrote: ↑

Thu Sep 19, 2024 12:08 pm

I have just managed to get through to the ticket office and they say you can not use the ticket exchange until a week before the game

It's always been like that

Funkydrummer wrote: ↑

Thu Sep 19, 2024 1:12 am

Well, I suppose this will come as no surprise, but I struggled to get through by 'phone so went down to the office to sort it out.

A simple transaction surely - not a bit of it.
"Very sorry but we can't sort it for you here, you have to do it online"

"But I've tried that for an hour and after several attempts I had to pack it in"

"Has your son-in law got a clarets number ?"

"I'm not sure but I tried to transfer it to an existing friends and family who has a clarets number and it still wouldn't work"

Admittedly, and to his credit, the guy tried his best to help me out within his constraints.
"Do you have your son in law's details and I'll fix him up with a claret's number ?"

He sorted that for me and I thought that we could now make some progress. Not a bit of it.

"I still can't sort it out here for you, you must do it online"

But I'm here now and ready to pay for the upgrade"

"Ah, you can't pay for it, he has to pay for it"

"But I'm upgrading MY season ticket so surely I should pay"

"No, we need to keep a trace of who has got the ticket"

"Surely you will know that because it's his clarets number that I've ascribed to the transaction"

"No, it doesn't work like that, apparently"

"Go on then, how does he pay for it ?" said I with not a little intrigue, not to say increased frustration.

"Well, you go online, allocate your son in law to your ticket from your friends and family, using his clarets number. We will then send him an email with instructions how to pay. Once he's paid we will send him a QR code to use at the turnstile"

At this point I had lost the will to live, had a bit of a laugh and a joke with the poor lad behind the counter, told him what I thought of the absolutely ridiculous system (to which he agreed and admitted they have to deal with many times a day, every day) and i left the office without having accomplished anything (other than a clarets number for my son in law) and in total dismay that such a simple proposal could be so involved and complicated.

Impass !!!!!!!!!!!

Maybe send a copy of that to the Director of Fan Experience or the Ticket Office Manager.

What a bloody shambles. Someone needs a rocket up their ar-e.

Me and my 7 year old are looking for Portsmouth game if anyone has lost the will to live and wanted to sell them for the game
Happy meet to sort directly and am very genuine
Moved over to Poulton and he normally plays football but we can do this week hence happy to sort something

Funkydrummer wrote: ↑

Thu Sep 19, 2024 1:12 am

Well, I suppose this will come as no surprise, but I struggled to get through by 'phone so went down to the office to sort it out.

A simple transaction surely - not a bit of it.
"Very sorry but we can't sort it for you here, you have to do it online"

"But I've tried that for an hour and after several attempts I had to pack it in"

"Has your son-in law got a clarets number ?"

"I'm not sure but I tried to transfer it to an existing friends and family who has a clarets number and it still wouldn't work"

Admittedly, and to his credit, the guy tried his best to help me out within his constraints.
"Do you have your son in law's details and I'll fix him up with a claret's number ?"

He sorted that for me and I thought that we could now make some progress. Not a bit of it.

"I still can't sort it out here for you, you must do it online"

But I'm here now and ready to pay for the upgrade"

"Ah, you can't pay for it, he has to pay for it"

"But I'm upgrading MY season ticket so surely I should pay"

"No, we need to keep a trace of who has got the ticket"

"Surely you will know that because it's his clarets number that I've ascribed to the transaction"

"No, it doesn't work like that, apparently"

"Go on then, how does he pay for it ?" said I with not a little intrigue, not to say increased frustration.

"Well, you go online, allocate your son in law to your ticket from your friends and family, using his clarets number. We will then send him an email with instructions how to pay. Once he's paid we will send him a QR code to use at the turnstile"

At this point I had lost the will to live, had a bit of a laugh and a joke with the poor lad behind the counter, told him what I thought of the absolutely ridiculous system (to which he agreed and admitted they have to deal with many times a day, every day) and i left the office without having accomplished anything (other than a clarets number for my son in law) and in total dismay that such a simple proposal could be so involved and complicated.

Impass !!!!!!!!!!!

My Cousin had the same issue for the Rovers game Tried and tried online to upgrade a ST but couldn't do it..Went to the TO and was told that they couldn't do it it had to be done online. Went home tried again and still couldn't do it I went down to the TO and the staff not only managed to upgrade it but did it for free!

Leisure wrote: ↑

Fri Sep 20, 2024 10:46 am

My Cousin had the same issue for the Rovers game Tried and tried online to upgrade a ST but couldn't do it..Went to the TO and was told that they couldn't do it it had to be done online. Went home tried again and still couldn't do it I went down to the TO and the staff not only managed to upgrade it but did it for free!

I'd take that as Pete offering his services

If anyone has an adult for tomorrows game that they wont be using and wanted money for, im open to anywhere on the ground really, then please pop a message on here and can get in touch. Thanks

FAO steviepix and Hawksie, I've got the tickets you both require, in the Bob Lord stand. If you can leave a way of contacting me, I can meet you outside the ground at 2-15/30.

Thanks..thats great.. if you can e mail me graham@brunlea.co.uk can then sort out phone numbers via that etc.. really appreciate it

Bfc wrote: ↑

Fri Sep 20, 2024 1:27 pm

FAO steviepix and Hawksie, I've got the tickets you both require, in the Bob Lord stand. If you can leave a way of contacting me, I can meet you outside the ground at 2-15/30.

For the first time ever I used the exchange for tomorrow, and apart from the weird email early on, everything went smoothly, ticket sold and money in my account

Not received any comms yet.. so if anyone else has one then by all means give me a shout. Thanks

hawxi wrote: ↑

Fri Sep 20, 2024 1:42 pm

Thanks..thats great.. if you can e mail me graham@brunlea.co.uk can then sort out phone numbers via that etc.. really appreciate it

haw I’ve, I’ve got home and will be in touch, right now.

Row x wrote: ↑

Fri Sep 20, 2024 1:50 pm

For the first time ever I used the exchange for tomorrow, and apart from the weird email early on, everything went smoothly, ticket sold and money in my account

Have they started paying for your tickets before the games now?

When I have used it they paid a couple of days after the game.

Bfc wrote: ↑

Fri Sep 20, 2024 1:27 pm

FAO steviepix and Hawksie, I've got the tickets you both require, in the Bob Lord stand. If you can leave a way of contacting me, I can meet you outside the ground at 2-15/30.

Hi yes me and my 7 year old would love that
Steviepicks@hotmail.com is my email
We wanted bob lord too so that’s mint
Drop me a line and I’ll bell you

Quickenthetempo wrote: ↑

Fri Sep 20, 2024 7:55 pm

Have they started paying for your tickets before the games now?

When I have used it they paid a couple of days after the game.

It was shown as in my account Thursday, but haven't tried using it

Not sure if I can ask on this thread . So admin please remove if so, but I'm after two adults tickets for next weekend, we live in New Forest and as now free would love to attend