My Epson printer/scanner is offline in Windows - how on earth do I get it back online?

Had this problem Tony I went on here and managed to sort it ... Don't know if it will help you but ...

https://www.epson.co.uk/en_GB/faq/KA-01 ... pqpwWBBsCa

ClaretTony wrote: ↑

Thu Nov 28, 2024 11:17 am

My Epson printer/scanner is offline in Windows - how on earth do I get it back online?

Plug the cable into your laptop?

have you tried switching it off and on again (seriously!)

But to help more - is it Wifi printer? USB? Which OS is the PC?

Down_Rover wrote: ↑

Thu Nov 28, 2024 11:28 am

Plug the cable into your laptop?

Yep my WiFi connection dropped between my printer and laptop years ago and I use it for work so I just run a cable to it now too

Rick_Muller wrote: ↑

Thu Nov 28, 2024 11:32 am

have you tried switching it off and on again (seriously!)

But to help more - is it Wifi printer? USB? Which OS is the PC?

Wifi on Windows 11

Gone worse now. Powered my laptop off and restarted, now cannot get that to work.

No idea what that problem was, but laptop connecting again now but still the printer/scanner is offline

Try it with the Wifi setting on private network rather than a public one

Taken from online. One of them might help.

1. Power and Connections:
Ensure your printer is powered on and all cables (USB or power) are securely connected.
If using a wireless connection, verify the printer is connected to the same network as your computer.

2. Printer Status:
Open the "Devices and Printers" window in Windows.
Right-click on your Epson printer and select "See What's Printing."
Check if "Use Printer Offline" is ticked. If so, untick it.

3. Troubleshooting Steps:
Update Printer Drivers:
Visit the Epson website and download the latest drivers for your specific printer model.

4. Uninstall any old drivers and install the new ones.
Reinstall Printer:
Go to "Settings" > "Devices" > "Printers & scanners."
Remove your Epson printer.
Restart your computer.
Add your printer again by following the on-screen instructions.

5. Check Network Connection:
If using a wireless connection, ensure your router is working properly and your printer is connected to the same network as your computer.
Try restarting your router and printer.

6. Windows Firewall:
Temporarily disable your Windows Firewall and try printing again. If it works, you may need to create firewall rules for your printer.

7. Epson Software:
If you have any Epson-specific software installed, try restarting it or reinstalling it.

Additional Tips:

Check for Error Messages: Look for any error messages on your printer's display or in Windows.
Consult the User Manual: Refer to your printer's user manual for specific troubleshooting steps.
Contact Epson Support: If you've tried all these steps and your printer is still offline, contact Epson support for further assistance.

None of that works. No matter what I do I’m offline. And now back on my phone because laptop not responding again.

Are all the lights lit on the router?

Probably worth restoring to a time where you weren’t having any issues.

https://support.microsoft.com/en-gb/win ... b5a3024da5

Put it in a bag of rice overnight

I have my printer permanently to my laptop by USB cable

I tried everything yesterday including switching off either printer or laptop or both, all without success. I've switched on this morning and it's back online. It must have decided not to work on Thursdays.

ClaretTony wrote: ↑

Fri Nov 29, 2024 9:02 am

It must have decided not to work on Thursdays.

ClaretTony wrote: ↑

Fri Nov 29, 2024 9:02 am

I tried everything yesterday including switching off either printer or laptop or both, all without success. I've switched on this morning and it's back online. It must have decided not to work on Thursdays.

I have days like that... usually they end with the letter "Y"



glad its OK CT

Having spent my career working on computer software and knowing and understanding what was going on, I'm now like a novice when things go wrong.

An IT pro at work told me to always attach devices with a cable if you are able to do so.

Wi-fi goes wrong!

dougcollins wrote: ↑

Fri Nov 29, 2024 11:54 am

An IT pro at work told me to always attach devices with a cable if you are able to do so.

Wi-fi goes wrong!

It always was but with all the moving around I’ve had to do in the house it’s not really possible. Without doubt the best way if you can.

Im on hp smartprint so need a wifi connection for the printer - went down weeks ago tried everything will only print a test page even grandchildren cant sort it out.