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New ticket system club website
Posted: Wed Dec 18, 2024 3:31 pm
by bartonscigar
I have just tried to purchase two tickets for me and my step lad for Sheffield United away now he is under 16 but it won’t let me purchase a concession ticket because I myself am not under 16 and I don’t have a clarets number assigned to him. Last season and season before this was no problem
Re: New ticket system club website
Posted: Wed Dec 18, 2024 3:32 pm
by claretonthecoast1882
bartonscigar wrote: ↑Wed Dec 18, 2024 3:31 pm
I have just tried to purchase two tickets for me and my step lad for Sheffield United away now he is under 16 but it won’t let me purchase a concession ticket because I myself am not under 16 and I don’t have a clarets number assigned to him. Last season and season before this was no problem
Does he have a clarets number ?
If he hasn't think you have to ring the ticket office to get him one then you can buy them
Re: New ticket system club website
Posted: Wed Dec 18, 2024 3:56 pm
by ClaretTony
bartonscigar wrote: ↑Wed Dec 18, 2024 3:31 pm
I have just tried to purchase two tickets for me and my step lad for Sheffield United away now he is under 16 but it won’t let me purchase a concession ticket because I myself am not under 16 and I don’t have a clarets number assigned to him. Last season and season before this was no problem
It was another change made during this season that they didn’t tell us about but you can only buy now in your own category.
Re: New ticket system club website
Posted: Wed Dec 18, 2024 4:40 pm
by Row x
ClaretTony wrote: ↑Wed Dec 18, 2024 3:56 pm
It was another change made during this season that they didn’t tell us about but you can only buy now in your own category.
I've bought tickets this season in another category, several times, but for a higher price bracket, don't know if that makes a difference
Re: New ticket system club website
Posted: Wed Dec 18, 2024 5:06 pm
by Leisure
Row x wrote: ↑Wed Dec 18, 2024 4:40 pm
I've bought tickets this season in another category, several times, but for a higher price bracket, don't know if that makes a difference
It may depend on if it's a home or away ticket??
Re: New ticket system club website
Posted: Wed Dec 18, 2024 10:37 pm
by mybloodisclaret
Thought Sheff U was sold out???
Re: New ticket system club website
Posted: Wed Dec 18, 2024 11:05 pm
by Funkydrummer
It all depends if there's a "Y" in the day.
Re: New ticket system club website
Posted: Wed Dec 18, 2024 11:57 pm
by what_no_pies
Complete shambles.
ALK promised to improve the experience. It starts with buying a ticket and our means to do so are abysmal. Then it's common to be sent back to the ticket office because a ticket won't scan.
The fact this hasn't been sorted shows a complete lack of regard for us fans.
Re: New ticket system club website
Posted: Thu Dec 19, 2024 12:55 am
by CrosspoolClarets
I have bought one and a child using priority from two adult season tickets, by ringing the ticket office, the week they came out. So it can be done without the child have a clarets number.
Re: New ticket system club website
Posted: Thu Dec 19, 2024 8:40 am
by Leisure
mybloodisclaret wrote: ↑Wed Dec 18, 2024 10:37 pm
Thought Sheff U was sold out???
Nope but why did you think that?
Re: New ticket system club website
Posted: Thu Dec 19, 2024 12:40 pm
by RickyBobby
Football club owners view fans as cash cows. Why spend money on a competent ticketing system when it won’t increase sales? It is the modern way.
Re: New ticket system club website
Posted: Thu Dec 19, 2024 9:39 pm
by jos
RickyBobby wrote: ↑Thu Dec 19, 2024 12:40 pm
Football club owners view fans as cash cows. Why spend money on a competent ticketing system when it won’t increase sales? It is the modern way.
Well I’d probably argue if you can’t sell tickets you’re losing revenue.
Re: New ticket system club website
Posted: Fri Dec 20, 2024 12:37 am
by mybloodisclaret
Leisure wrote: ↑Thu Dec 19, 2024 8:40 am
Nope but why did you think that?
Hi Peter, my employer couldn't confirm if I would be working or not on Boxing Day, so I held off getting a ticket.
When I tried to get a ticket for me and my lads last weekend it would only let me get 1 adult ticket, the additional 2nd ticket was greyed out.
Re: New ticket system club website
Posted: Fri Dec 20, 2024 8:50 am
by Leisure
mybloodisclaret wrote: ↑Fri Dec 20, 2024 12:37 am
Hi Peter, my employer couldn't confirm if I would be working or not on Boxing Day, so I held off getting a ticket.
When I tried to get a ticket for me and my lads last weekend it would only let me get 1 adult ticket, the additional 2nd ticket was greyed out.
Ok. Are you sorted now?
Re: New ticket system club website
Posted: Fri Dec 20, 2024 9:56 am
by Leon_C
mybloodisclaret wrote: ↑Fri Dec 20, 2024 12:37 am
Hi Peter, my employer couldn't confirm if I would be working or not on Boxing Day, so I held off getting a ticket.
When I tried to get a ticket for me and my lads last weekend it would only let me get 1 adult ticket, the additional 2nd ticket was greyed out.
This may be the way that the website lets you allocate tickets. I bought two for Middlesbrough - but the allocation part, once you've selected the quantity, wasn't entirely intuitive. I got it after a minute - but it puzzled me.
Re: New ticket system club website
Posted: Fri Dec 20, 2024 12:01 pm
by Jacko
So far when i've bought away tickets for me & my dad, this season, i've allocated the ticket to him on purchase but then it doesn't seem to be giving him the loyalty points due, while i have been getting them on my account. Anyone else had this happen? Or, alternatively, can you confirm it's working as it should be for you and we're outliers?
Re: New ticket system club website
Posted: Fri Dec 20, 2024 12:20 pm
by ClaretTony
Jacko wrote: ↑Fri Dec 20, 2024 12:01 pm
So far when i've bought away tickets for me & my dad, this season, i've allocated the ticket to him on purchase but then it doesn't seem to be giving him the loyalty points due, while i have been getting them on my account. Anyone else had this happen? Or, alternatively, can you confirm it's working as it should be for you and we're outliers?
He should get them if you have assigned the tickets to him
Re: New ticket system club website
Posted: Fri Dec 20, 2024 1:31 pm
by Leisure
Jacko wrote: ↑Fri Dec 20, 2024 12:01 pm
So far when i've bought away tickets for me & my dad, this season, i've allocated the ticket to him on purchase but then it doesn't seem to be giving him the loyalty points due, while i have been getting them on my account. Anyone else had this happen? Or, alternatively, can you confirm it's working as it should be for you and we're outliers?
I'm not convinced that over the past few games points have been awarded to people for whom I purchased tickets through my Friends and Family and I've emailed the Ticket Office to query this.
Re: New ticket system club website
Posted: Fri Dec 20, 2024 11:55 pm
by mybloodisclaret
Leisure wrote: ↑Fri Dec 20, 2024 8:50 am
Ok. Are you sorted now?
No sadly not Peter, it let's me select 1 adult but no kids?
Re: New ticket system club website
Posted: Fri Dec 20, 2024 11:56 pm
by mybloodisclaret
Leon_C wrote: ↑Fri Dec 20, 2024 9:56 am
This may be the way that the website lets you allocate tickets. I bought two for Middlesbrough - but the allocation part, once you've selected the quantity, wasn't entirely intuitive. I got it after a minute - but it puzzled me.
I've already been 5 away games this season but it just won't let me add 2 tickets to the basket.
Re: New ticket system club website
Posted: Sat Dec 21, 2024 8:08 am
by Leisure
mybloodisclaret wrote: ↑Fri Dec 20, 2024 11:55 pm
No sadly not Peter, it let's me select 1 adult but no kids?
I can sort you out with 2.
Re: New ticket system club website
Posted: Sat Dec 21, 2024 10:47 am
by mybloodisclaret
Leisure wrote: ↑Sat Dec 21, 2024 8:08 am
I can sort you out with 2.
Don't suppose you have any seats from Accy do you Peter?
Re: New ticket system club website
Posted: Sat Dec 21, 2024 11:31 am
by Leisure
mybloodisclaret wrote: ↑Sat Dec 21, 2024 10:47 am
Don't suppose you have any seats from Accy do you Peter?
We don't, sorry but keep an eye on the thread and if 2 come up from Accy I'll let you know.
Re: New ticket system club website
Posted: Sat Dec 21, 2024 6:29 pm
by mybloodisclaret
Leisure wrote: ↑Sat Dec 21, 2024 11:31 am
We don't, sorry but keep an eye on the thread and if 2 come up from Accy I'll let you know.
Thanks Peter.... let me see if I can move some things... Please keep me on the list. Will def let you know tomorrow if that is ok?
Re: New ticket system club website
Posted: Sun Dec 22, 2024 11:44 pm
by mybloodisclaret
Leisure wrote: ↑Sat Dec 21, 2024 8:08 am
I can sort you out with 2.
Hi Peter if you still have an adult and a kid ticket will take if poss? I'll drive as coaches are busy.. I'm Accy based so can meet you and pay before the day in Accy or just meet you in Sheffield?
Re: New ticket system club website
Posted: Mon Dec 23, 2024 9:07 am
by Leisure
mybloodisclaret wrote: ↑Sun Dec 22, 2024 11:44 pm
Hi Peter if you still have an adult and a kid ticket will take if poss? I'll drive as coaches are busy.. I'm Accy based so can meet you and pay before the day in Accy or just meet you in Sheffield?
Yes, we still have 2 tickets going spare. What about picking them up on Boxing Day at Eastgate before we set off 9.30am.
Re: New ticket system club website
Posted: Mon Dec 23, 2024 5:59 pm
by Leisure
Leisure wrote: ↑Mon Dec 23, 2024 9:07 am
Yes, we still have 2 tickets going spare. What about picking them up on Boxing Day at Eastgate before we set off 9.30am.
If I don't hear back from you by 10om tonight I'm going to have to let them go.
Re: New ticket system club website
Posted: Mon Dec 23, 2024 9:54 pm
by Leisure
mybloodisclaret wrote: ↑Sun Dec 22, 2024 11:44 pm
Hi Peter if you still have an adult and a kid ticket will take if poss? I'll drive as coaches are busy.. I'm Accy based so can meet you and pay before the day in Accy or just meet you in Sheffield?
As you haven't got back to me, I'm taking it that you now don't need the tickets.
Re: New ticket system club website
Posted: Mon Dec 23, 2024 11:22 pm
by mybloodisclaret
Edited as replied to Leisure would get notification I had replied
Re: New ticket system club website
Posted: Mon Dec 23, 2024 11:24 pm
by mybloodisclaret
Leisure wrote: ↑Mon Dec 23, 2024 9:54 pm
As you haven't got back to me, I'm taking it that you now don't need the tickets.
Really sorry Peter I am only just finished working. If they haven't gone will still take them. 1 ad 1 ch.
Really sorry Peter, understand if they have gone. My sincere apologies.
I saw them earlier and started replying but will got called away at work.
Re: New ticket system club website
Posted: Tue Dec 24, 2024 9:54 am
by Leisure
mybloodisclaret wrote: ↑Mon Dec 23, 2024 11:24 pm
Really sorry Peter I am only just finished working. If they haven't gone will still take them. 1 ad 1 ch.
Really sorry Peter, understand if they have gone. My sincere apologies.
I saw them earlier and started replying but will got called away at work.
No worries but unfortunately they have now gone. If 2 more come up I'll let you know, so keep an eye on the thread.
Re: New ticket system club website
Posted: Tue Dec 24, 2024 10:21 am
by mybloodisclaret
Leisure wrote: ↑Tue Dec 24, 2024 9:54 am
No worries but unfortunately they have now gone. If 2 more come up I'll let you know, so keep an eye on the thread.
Will do. Cheers Peter.