• Season ticket renewal

Posted: **Mon Jan 06, 2025 7:08 pm**

Has anyone been able to renew their ST to day online, paying upfront? I haven't been able to find anything online where I could do this!

Posted: **Mon Jan 06, 2025 7:17 pm**

Nope, I rang the ticket office and the lass said it should be available tomorrow (Tuesday). Mind you, she didn’t sound too convinced!

Posted: **Mon Jan 06, 2025 7:19 pm**

Still can't check my "auto renewal status" either Pete... I assume it will renew automatically

Posted: **Mon Jan 06, 2025 7:20 pm**

Available from tomorrow

Posted: **Mon Jan 06, 2025 7:24 pm**

JJJ wrote: ↑
Mon Jan 06, 2025 7:17 pm
Nope, I rang the ticket office and the lass said it should be available tomorrow (Tuesday). Mind you, she didn’t sound too convinced!

Last week I was assured it was 10am today!

Posted: **Mon Jan 06, 2025 7:25 pm**

Leisure wrote: ↑
Mon Jan 06, 2025 7:24 pm
Last week I was assured it was 10am today!

They confirmed via email they had to delay by a day with an apology

Posted: **Mon Jan 06, 2025 7:27 pm**

Bosscat wrote: ↑
Mon Jan 06, 2025 7:19 pm
Still can't check my "auto renewal status" either Pete... I assume it will renew automatically

You’ll be fine BC. It’ll be as before- auto renewal, assuming you pay by DD. That’s my understanding anyway.

Posted: **Mon Jan 06, 2025 7:31 pm**

beddie wrote: ↑
Mon Jan 06, 2025 7:27 pm
You’ll be fine BC. It’ll be as before- auto renewal, assuming you pay by DD. That’s my understanding anyway.

It auto renewed last season but with all the ticket fiasco's this season am not holding any confidence in the system beddie

Posted: **Mon Jan 06, 2025 9:51 pm**

Bosscat wrote: ↑
Mon Jan 06, 2025 7:31 pm
It auto renewed last season but with all the ticket fiasco's this season am not holding any confidence in the system beddie

If you have a DD BC OK

Posted: **Tue Jan 07, 2025 7:12 am**

Renewed our two at ticket office Monday morning my first senior citizen ticket how time flys

Posted: **Tue Jan 07, 2025 8:10 am**

So from 10am today is that right?

Posted: **Tue Jan 07, 2025 8:28 am**

BradTee93 wrote: ↑
Tue Jan 07, 2025 8:10 am
So from 10am today is that right?

Brad - Your guess is as good as mine!

Posted: **Tue Jan 07, 2025 10:16 am**

Just renewed my ST with full payment, to be taken on the due date, no mention of when that was, but I’ve got the order email.
The facility just appears as a notification under the next 3 games one. (Right hand account menu drop down)

Posted: **Tue Jan 07, 2025 10:19 am**

If that wasn’t clear: it’s on the eticketing website, logon and select the ‘personal hub’ dropdown I.e. top right - white circle icon with head in it.

Posted: **Tue Jan 07, 2025 10:55 am**

I have some credit left over from the share sale a few years ago, and was hoping to use some of that credit for my season ticket. Last year I think this came up as an option when checking out. However I can't seem to find details of this anywhere on the site anymore. Has anyone been able to use this method for purchasing part or all of their season ticket for 2025/26?

And am I right that the only option to pay seems to be Direct debit? I'm sure you could pay via card last season.

Also for those struggling with the terrible UX of the website, if you go to this link, it should show you the renewal options

https://www.eticketing.co.uk/burnleyfc/Seasons/Seasons

Posted: **Tue Jan 07, 2025 11:00 am**

JJJ wrote: ↑
Tue Jan 07, 2025 10:16 am
Just renewed my ST with full payment, to be taken on the due date, no mention of when that was, but I’ve got the order email.
The facility just appears as a notification under the next 3 games one. (Right hand account menu drop down)

Did it charge you £3 postage?

Posted: **Tue Jan 07, 2025 11:02 am**

JJJ wrote: ↑
Tue Jan 07, 2025 10:16 am
Just renewed my ST with full payment, to be taken on the due date, no mention of when that was, but I’ve got the order email.
The facility just appears as a notification under the next 3 games one. (Right hand account menu drop down)

Where did you find the full payment option? I'm only getting the DD option!

Posted: **Tue Jan 07, 2025 11:02 am**

When can new season tickets be bought if I want to add one to our group?
Also how does this work with us then sitting together?
Tried reading the FAQs online but can't seem to find anything

Posted: **Tue Jan 07, 2025 11:09 am**

I've just tried to renew online, but it won't let me use my credit following the sale of my shares. The only option appears to be direct debit.

Posted: **Tue Jan 07, 2025 11:11 am**

Leisure, you’re right. I intended to go for full option, but only DD available, the only way to progress was to choose DD. It then leaves you as auto-enabled for DD after setting up the DD.
I wasn’t too bothered either way, but if you really want to pay up front then I guess you’d have to cancel out and contact the TO.

Posted: **Tue Jan 07, 2025 11:14 am**

JJJ wrote: ↑
Tue Jan 07, 2025 11:11 am
Leisure, you’re right. I intended to go for full option, but only DD available, the only way to progress was to choose DD. It then leaves you as auto-enabled for DD after setting up the DD.
I wasn’t too bothered either way, but if you really want to pay up front then I guess you’d have to cancel out and contact the TO.

Thanks. Did you get charged £3 postage?

Posted: **Tue Jan 07, 2025 11:15 am**

And yes, £3 postage, although it shows £1.50 as fees for ‘Name:post amount’ but still £3 added to total.

Posted: **Tue Jan 07, 2025 11:20 am**

Wasn't there talk of season tickets going digital at some point and you'd have to pay extra for a season ticket card?

Posted: **Tue Jan 07, 2025 11:25 am**

Spijed wrote: ↑
Tue Jan 07, 2025 11:20 am
Wasn't there talk of season tickets going digital at some point and you'd have to pay extra for a season ticket card?

Don't know but even if that was the case, you should surely be given an option!

Posted: **Tue Jan 07, 2025 11:31 am**

Leisure wrote: ↑
Tue Jan 07, 2025 11:00 am
Did it charge you £3 postage?

Yup, renewed 3 season tickets and charged £9 postage in total.

Posted: **Tue Jan 07, 2025 11:43 am**

If you look at the Guide referred to on the main website news item announcement, there is a section that refers to paying upfront online. I didn’t see any of this on my ‘journey’, think I skidded off on the snow!

“How to renew your season ticket – Payment in full, Use Ticket credit or Sign up for Direct Debit

Step 1.
Head to the season ticket renewals page. Here, you will be able to see your season tickets, as well as your friends and families. Tick the box next to the name and continue with the purchase journey. “

Posted: **Tue Jan 07, 2025 11:51 am**

bumba wrote: ↑
Tue Jan 07, 2025 11:02 am
When can new season tickets be bought if I want to add one to our group?
Also how does this work with us then sitting together?
Tried reading the FAQs online but can't seem to find anything

7th Feb if you are a member subject to availability. If you arent a member 14th Feb

Posted: **Tue Jan 07, 2025 11:53 am**

Following the link https://www.eticketing.co.uk/burnleyfc/Seasons/Seasons resulted in
THIS EVENT IS NO LONGER ONSALE THROUGH THE TICKETING SITE OR IT HAS SOLD OUT

Posted: **Tue Jan 07, 2025 11:59 am**

kilmalley wrote: ↑
Tue Jan 07, 2025 11:53 am
Following the link https://www.eticketing.co.uk/burnleyfc/Seasons/Seasons resulted in
THIS EVENT IS NO LONGER ONSALE THROUGH THE TICKETING SITE OR IT HAS SOLD OUT

I guess you don't currently have a season ticket then? That link should show existing seats that can be renewed.

Although with it being Burnley and that website, who knows

Posted: **Tue Jan 07, 2025 12:02 pm**

kilmalley wrote: ↑
Tue Jan 07, 2025 11:53 am
Following the link https://www.eticketing.co.uk/burnleyfc/Seasons/Seasons resulted in
THIS EVENT IS NO LONGER ONSALE THROUGH THE TICKETING SITE OR IT HAS SOLD OUT

John - I got that message but then tried a different way and was successful but it only gave me a DD option and was charging £3 postage, so I gave up!

Posted: **Tue Jan 07, 2025 12:05 pm**

Ric_C wrote: ↑
Tue Jan 07, 2025 10:55 am
I have some credit left over from the share sale a few years ago, and was hoping to use some of that credit for my season ticket. Last year I think this came up as an option when checking out. However I can't seem to find details of this anywhere on the site anymore. Has anyone been able to use this method for purchasing part or all of their season ticket for 2025/26?

And am I right that the only option to pay seems to be Direct debit? I'm sure you could pay via card last season.

Also for those struggling with the terrible UX of the website, if you go to this link, it should show you the renewal options

https://www.eticketing.co.uk/burnleyfc/Seasons/Seasons

I have credit on my account, how do I use this to pay for some of my Season Ticket?
Any credit on your account will be automatically deducted from the cost of your Season Ticket. If you are paying for a friend or family member's ticket and they also have credit available, this will also be automatically deducted from the price of their ticket.

Please note, the auto-renewal option is only available for payments made in full using either Debit/ Credit Card or Direct Debit. By opting in to auto-renewal, you will be unable to use account credit as a payment method.

Posted: **Tue Jan 07, 2025 12:07 pm**

Your guess is not correct.
2800 points on my current card.
I agree with you that the ticketing application leaves a lot to be desired.

Posted: **Tue Jan 07, 2025 12:07 pm**

The site is shockingly bad.

I don't recall having to pay a delivery fee last year!

I went on earlier, and it tried to charge me that, and now it's down to £1.50 but with a direct debit option only.

After their efforts at posting them out last year, I don't want to pay £3 to have it posted to my old address - I'd rather pick it up!

Posted: **Tue Jan 07, 2025 12:18 pm**

Mystify wrote: ↑
Tue Jan 07, 2025 12:07 pm
The site is shockingly bad.

I don't recall having to pay a delivery fee last year!

I went on earlier, and it tried to charge me that, and now it's down to £1.50 but with a direct debit option only.

After their efforts at posting them out last year, I don't want to pay £3 to have it posted to my old address - I'd rather pick it up!

surprised Ticket Master dont charge people just for logging on - they have always been money grabbers

Posted: **Tue Jan 07, 2025 12:20 pm**

How do you cancel a ticket that is on DD?

Posted: **Tue Jan 07, 2025 12:23 pm**

claret wizard wrote: ↑
Tue Jan 07, 2025 12:20 pm
How do you cancel a ticket that is on DD?

To opt out of auto-renewals, you can either do so via the eticketing.co.uk/burnleyfc website or by contacting the box office at ticketoffices@burnleyfc.com or by calling 01282 446800.

Posted: **Tue Jan 07, 2025 12:23 pm**

Leisure wrote: ↑
Tue Jan 07, 2025 12:02 pm
John - I got that message but then tried a different way and was successful but it only gave me a DD option and was charging £3 postage, so I gave up!

Peter
I’ve given up trying different methods as when I finally managed to get a checkout sale for payment , the only payment option was d/d.
I wish to pay for renewal in full.

Posted: **Tue Jan 07, 2025 12:24 pm**

kilmalley wrote: ↑
Tue Jan 07, 2025 12:23 pm
Peter
I’ve given up trying different methods as when I finally managed to get a checkout sale for payment , the only payment option was d/d.
I wish to pay for renewal in full.

I'm checking on this. I'll either sort it asap or speak to you on the coach on Saturday.

Posted: **Tue Jan 07, 2025 12:36 pm**

Thanks Peter but I wonder why the club itself cannot trial the process with organisers like your self and others that run, for instance, the away match coaches.
You all are, I’m sure, regularly interfacing with the club’s own ticketing office.

Posted: **Tue Jan 07, 2025 12:41 pm**

kilmalley wrote: ↑
Tue Jan 07, 2025 12:36 pm
Thanks Peter but I wonder why the club itself cannot trial the process with organisers like your self and others that run, for instance, the away match coaches.
You all are, I’m sure, regularly interfacing with the club’s own ticketing office.

You would have to ask them but you would have thought that they would at least internally trial new systems etc!

Posted: **Tue Jan 07, 2025 12:50 pm**

Set up dd without winter fuel allowance we couldn't afford all up front

Posted: **Tue Jan 07, 2025 1:28 pm**

Email reced this morning. No action as I am already DD.

All good.

Posted: **Tue Jan 07, 2025 1:35 pm**

Forgive me for asking but why are we being asked to renew in JANUARY???

Posted: **Tue Jan 07, 2025 1:38 pm**

Why are adult tickets so cheap in the barnfield?
They are cheaper than one of the accessible corners?

Posted: **Tue Jan 07, 2025 1:43 pm**

I followed the three steps instructions after logging in via the Burnley FC website not the app, as the ticket office said that "the app doesn't work".
At step 3 I couldn't find any selections, it just gave me this page

Posted: **Tue Jan 07, 2025 1:44 pm**

brexit wrote: ↑
Tue Jan 07, 2025 1:38 pm
Why are adult tickets so cheap in the barnfield?
They are cheaper than one of the accessible corners?

Probably the absymal facilities, although I like it there as you don't get wet and it has the best atmosphere.

Posted: **Tue Jan 07, 2025 1:50 pm**

appleton wrote: ↑
Tue Jan 07, 2025 1:43 pm
I followed the three steps instructions after logging in via the Burnley FC website not the app, as the ticket office said that "the app doesn't work".
At step 3 I couldn't find any selections, it just gave me this page

Same here appleton. I've emailed the TO so I'll let you know when I get a reply.

Posted: **Tue Jan 07, 2025 1:52 pm**

Thanks Claret till I die

Posted: **Tue Jan 07, 2025 1:53 pm**

Thanks Claret till I die

Posted: **Tue Jan 07, 2025 2:07 pm**

bigdavethemaddog wrote: ↑
Tue Jan 07, 2025 11:51 am
7th Feb if you are a member subject to availability. If you arent a member 14th Feb

So I can purchase an extra one as a member? Or the new season ticket holder can't as a non member?

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