Just a reminder that the frozen prices only apply up to 31st January, 2025 for those paying in-full upfront.

However, if you pay by Direct Debit, your season ticket will be automatically renewed for the 2025/26 season on Monday 3rd February 2025.
Any auto-renewed Direct Debit season ticket holder will receive an email to confirm renewal and fans can expect their first instalment for the 2025/26 season to be paid on or around Thursday 1st May 2025.

That’s the plan - but you can’t always believe it.

Having previously been told that all of our block of 4 would automatically renew - one of us gets the following-

Your seat(s) will be reserved for you until Friday 31st January, all you need to do is log in to your Ticketmaster account to renew. You must renew before then to keep the same seat(s).

You can renew either online, in person at the ticket office, or over the phone

LincsWoldsClaret wrote: ↑

Tue Jan 28, 2025 6:10 pm

That’s the plan - but you can’t always believe it.

Having previously been told that all of our block of 4 would automatically renew - one of us gets the following-

Your seat(s) will be reserved for you until Friday 31st January, all you need to do is log in to your Ticketmaster account to renew. You must renew before then to keep the same seat(s).

You can renew either online, in person at the ticket office, or over the phone

Was that seat on Direct Debit this season? Were the other 3 also on DD?

LincsWoldsClaret wrote: ↑

Tue Jan 28, 2025 6:10 pm

That’s the plan - but you can’t always believe it.

Having previously been told that all of our block of 4 would automatically renew - one of us gets the following-

Your seat(s) will be reserved for you until Friday 31st January, all you need to do is log in to your Ticketmaster account to renew. You must renew before then to keep the same seat(s).

You can renew either online, in person at the ticket office, or over the phone

I had one of those for my daughter who I pay for by direct debit. I phoned up this afternoon and they told me people have been getting them in error. I was assured that all season tickets paid for by DD will automatically review next Monday.

We've received the same today, even though we pay by DD. Think I'll try and email and get written confirmation that our seats will be renewed

These ticket threads are always a good laugh…

All we’ve had to do since 1882 is sell a finite amount of tickets to a spectacularly well forecasted set of football matches. How we continue to get it so wrong is one of the mysteries of the modern world…well, at least to our ticketing team it is.

I’m gonna be swapping seats, swapping stands in fact and I’m absolutely dreading it.

bobinho wrote: ↑

Tue Jan 28, 2025 7:31 pm

These ticket threads are always a good laugh…

All we’ve had to do since 1882 is sell a finite amount of tickets to a spectacularly well forecasted set of football matches. How we continue to get it so wrong is one of the mysteries of the modern world…well, at least to our ticketing team it is.

I’m gonna be swapping seats, swapping stands in fact and I’m absolutely dreading it.

Best of luck with that.

Leisure wrote: ↑

Tue Jan 28, 2025 6:42 pm

Was that seat on Direct Debit this season? Were the other 3 also on DD?

Yes all DD

agreenwood wrote: ↑

Tue Jan 28, 2025 7:10 pm

I had one of those for my daughter who I pay for by direct debit. I phoned up this afternoon and they told me people have been getting them in error. I was assured that all season tickets paid for by DD will automatically review next Monday.

Thanks Agreenwood
Not sure Ticketmaster have mastered the whole ticket thing!

LincsWoldsClaret wrote: ↑

Tue Jan 28, 2025 8:10 pm

Thanks Agreenwood
Not sure Ticketmaster have mastered the whole ticket thing!

Probably worth emailing and getting it in writing. I’m trying.

Suppose you are a DD Season Ticket Holder, and you are undecided on if to renew for next season. The 1st Payment for next season will not come out until 1st May or just after. If you were to do nothing, and allow it to auto renew on 3rd Feb, but then at the end of April you decide you don't want to renew. I expect if you just cancelled your Direct Debit and informed the club, it could be resold to somebody who may be on a waiting list and no further issues? (Question not about me, I am renewing, this is genuinely 'asking for a friend!')

I raised some of these issues with the Club and received this reply -

Any supporters with issues should contact the Ticket Office. We have been doing everything we can to ensure all supporters who haven’t received an email about renewals get one. This can be difficult with some fans having unsubscribed etc. It seems a few emails have been sent in error but we have a lot of checks planned next week to ensure everyone who paid by direct debit this year gets auto renewed.
Based on the number of renewals we have had so far, and the number of auto renewal enrolments, we don’t feel there are any significant problems with the messaging we have sent out.

One email to the ticket office to just confirm all our tickets would be renewed by DD. Positive answer back 5 minutes later. I wish I got that service from other things I buy online if I have a question.

Just got separate emails to say ours had been automatically renewed.

Spijed wrote: ↑

Mon Feb 03, 2025 5:36 pm

Just got separate emails to say ours had been automatically renewed.

Had you contacted them beforehand?

I've not received anything.

fidelcastro wrote: ↑

Mon Feb 03, 2025 5:42 pm

Had you contacted them beforehand?

I've not received anything.

No, did nothing and the emails arrived.

One was a couple of minutes after the others so perhaps they won't get sent all at once.

Not had an email, pay by DD. Didn't do anything to renew.

Have I messed up?

On the email it says that you can view your order in your account history, so it might be worth looking in there.

Awayfromburnley wrote: ↑

Mon Feb 03, 2025 6:47 pm

Not had an email, pay by DD. Didn't do anything to renew.

Have I messed up?

According to what the club said, no. I've done nothing and I've not had an email either.

I had the email telling me as I was on DD I didn't need tp do anything (unless I didn't wish to renew) and I would get an email of confirmation of renewal on the 3rd of Feb ... nowt today ... hey ho its about par for t'course

Spijed wrote: ↑

Mon Feb 03, 2025 6:57 pm

On the email it says that you can view your order in your account history, so it might be worth looking in there.

Tried to find account history ... couldn't find it

Bosscat wrote: ↑

Mon Feb 03, 2025 7:29 pm

Tried to find account history ... couldn't find it

I also haven’t received an email and nothing in my account history either

MrTopTier wrote: ↑

Mon Feb 03, 2025 7:39 pm

IMG_3629.png

Found that now and nothing in it about season tickets for 2025/26

Bosscat wrote: ↑

Mon Feb 03, 2025 7:52 pm

Found that now and nothing in it about season tickets for 2025/26

Sounds about right.

I've not had any emails or anything in my account history. There's also no points added for Portsmouth either yet

Im the same I rang as well about 3 weeks ago and told I did not need to do anything as I was on auto renewal

It said renewals should show on account history tomorrow .

Just seen that it says it will show in account history from the 4th Feb. guess there may be a few people ringing up tomorrow to confirm lol

Claret Till I Die wrote: ↑

Mon Feb 03, 2025 8:06 pm

I've not had any emails or anything in my account history. There's also no points added for Portsmouth either yet

I rang the TO today, primarily about Season Ticket renewal, but mentioned loyalty points not added to my account. The points are now added AFTER a match has been played (which was news to me and the lady I spoke to) and although they appreciate the Pompey match was on Saturday, they will be added to accounts shortly. That’s what they told me anyway.

Andy the Claret wrote: ↑

Mon Feb 03, 2025 9:13 pm

I rang the TO today, primarily about Season Ticket renewal, but mentioned loyalty points not added to my account. The points are now added AFTER a match has been played (which was news to me and the lady I spoke to) and although they appreciate the Pompey match was on Saturday, they will be added to accounts shortly. That’s what they told me anyway.

Cheers but my points have previously been added on the Monday morning after that weekend's away game

Claret Till I Die wrote: ↑

Mon Feb 03, 2025 9:18 pm

Cheers but my points have previously been added on the Monday morning after that weekend's away game

Took a week for Plymouth to be added

Automatically renewed my child's ticket as an adults. Why can't they do simple tasks.

Got email this morning about 8;30 to say confirmation of purchase with a link to my account , went on that and it shows I have indeed renewed my seat for next season same seat as previous too and with the correct age on 65+ oh my I feel old and my lack of faith in the Club getting it right was never in doubt, although did not sleep last night as kept thinking it was not going to happen, or maybe it was the transfer window in case spurs came in with a really strong bid for Esteve

pureclaret wrote: ↑

Tue Feb 04, 2025 10:54 am

Got email this morning about 8;30 to say confirmation of purchase with a link to my account , went on that and it shows I have indeed renewed my seat for next season same seat as previous too and with the correct age on 65+ oh my I feel old and my lack of faith in the Club getting it right was never in doubt, although did not sleep last night as kept thinking it was not going to happen, or maybe it was the transfer window in case spurs came in with a really strong bid for Esteve

Still no email or renewal on my account.

The 4 from our group have all received email confirmation of renewal

wilks_bfc wrote: ↑

Tue Feb 04, 2025 11:06 am

The 4 from our group have all received email confirmation of renewal

No renewal confirmation here so have emailed ticket office asking for confirmation.

Just had our renewal emails through. My 21 year old son has been charged for an adult ticket rather than an under-23 ticket

No email or any account update for me either.

StuffyClaret wrote: ↑

Tue Feb 04, 2025 11:10 am

Just had our renewal emails through. My 21 year old son has been charged for an adult ticket rather than an under-23 ticket

It was previously u22 but has now been changed to u21

Claret Till I Die wrote: ↑

Tue Feb 04, 2025 12:00 pm

It was previously u22 but has now been changed to u21

Thanks for that CTID. I wasn't aware. Clearly wasn't publicised widely. My lad pays for his own ticket so I guess that he is in for a shock!

Thank you for your purchase on Tuesday 4 February 2025 at 12:48

View my order in my account history

Your order details:

Booking Reference: ******

Quantity: 1x

Booking Fee(s): £.00

Total Inc Booking Fee(s): £360.00

Method of Payment: Direct Debit

Season 2025/26
Name: Bosscat (name changed ) (129***)

Block: North Stand Upper Block 3 Row: * Seat: ** Price Class: Over 65

Ticket Price: £360.00

We’re pleased to confirm that you have successfully auto-renewed your season ticket for 2025/26. Thank you for your continued and valued support!

Email received ......

My auto renewal has gone through at 1:42 today

My email was waiting for me when I logged on this morning! Decided to renew despite attending way more away games than home games, just for the booking priority.

StuffyClaret wrote: ↑

Tue Feb 04, 2025 11:10 am

Just had our renewal emails through. My 21 year old son has been charged for an adult ticket rather than an under-23 ticket

My daughter has an under 12s ticket and it’s been renewed as an adult. Why can’t they do anything right?

gandhisflipflop wrote: ↑

Tue Feb 04, 2025 4:48 pm

My daughter has an under 12s ticket and it’s been renewed as an adult. Why can’t they do anything right?

I had the same issue in Longside Upper, they’ve done away with U12 tickets this season, only U18s. Luckily I saw it on the online portal a couple of weeks ago and popped into the ticket office to voice my concern why my soon to be 7 year old was being charged for an adult ticket.

They proceeded to tell me his DOB etc was correct on the system but didn’t understand why it had jumped to an adult one as opposed to the new U18.

Thankfully they sorted it there and then and I’ve had the email today confirming his U18 ticket for next season.

gandhisflipflop wrote: ↑

Tue Feb 04, 2025 4:48 pm

My daughter has an under 12s ticket and it’s been renewed as an adult. Why can’t they do anything right?

Is there a u12 category available in the Longside lower?

Claret Till I Die wrote: ↑

Tue Feb 04, 2025 10:27 pm

Is there a u12 category available in the Longside lower?

This season they had. Going off the above poster, looks like she will need u18 for next season. **** poor communication though.

CryerBFC wrote: ↑

Tue Feb 04, 2025 10:15 pm

I had the same issue in Longside Upper, they’ve done away with U12 tickets this season, only U18s. Luckily I saw it on the online portal a couple of weeks ago and popped into the ticket office to voice my concern why my soon to be 7 year old was being charged for an adult ticket.

They proceeded to tell me his DOB etc was correct on the system but didn’t understand why it had jumped to an adult one as opposed to the new U18.

Thankfully they sorted it there and then and I’ve had the email today confirming his U18 ticket for next season.

It’s nowhere near good enough for a club aspiring to be in the PL. Looks like I will have to take time out of my working day again to visit the ticket office. If I didn’t live local, I have no idea what I would do as they don’t answer the phone.

Don't worry folks, the ticket office staff are on training today so all will soon be rectified!