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General Ticket Help
Posted: Fri Feb 21, 2025 7:42 am
by The Shire Claret
Hi fellow clarets
Just gone to book a ticket on my account as my lad wants to bring a mate but no matter what you can't seem to buy an u18 ticket for a general walk on ?
I've ended up allocating an extra ticket to my son's account under his name as he is the same age group so it let me do it ... would only let me buy Adult only
Am I going to get any problems with this as his season ticket and this extra ticket are under his name ?
both under 18 so no rules being broken
Can't believe how hard it is to just get someone a ticket
Anyways, thanks in advance and UTC !
Re: General Ticket Help
Posted: Fri Feb 21, 2025 8:00 am
by Scott Arfield's Swag
I've had the same problem. My cousin and his mate want to come up from Worksop for the game but given they are both u22, I can't buy the tickets as it only let's me buy adults.
He's set up an account and tried buying them himself to no avail and I can't buy them using his number in my friends and family because "it's a new membership".
Fortunately I'm able to get the ticket office this morning for him but it shouldn't be that way. And all for £32 each too!!!
Re: General Ticket Help
Posted: Fri Feb 21, 2025 8:02 am
by The Shire Claret
Scott Arfield's Swag wrote: ↑Fri Feb 21, 2025 8:00 am
I've had the same problem. My cousin and his mate want to come up from Worksop for the game but given they are both u22, I can't buy the tickets as it only let's me buy adults.
He's set up an account and tried buying them himself to no avail and I can't buy them using his number in my friends and family because "it's a new membership".
Fortunately I'm able to get the ticket office this morning for him but it shouldn't be that way. And all for £32 each too!!!
It's unbelievable... I understand that it's to stop adults buying cheap tickets for other adults but there must be a way to sort it
Re: General Ticket Help
Posted: Fri Feb 21, 2025 8:22 am
by LincsWoldsClaret
Only way to resolve it is to call the ticket office. They’re still having “teething” problems with Ticketmaster They’ll be having them for the next decade, it’s not fit for purpose.
Re: General Ticket Help
Posted: Fri Feb 21, 2025 8:35 am
by TheOriginalLongsider
I had an issue last week where despite setting up a new clarets number with date of birth etc, the ticket office had to set up the date of birth themselves before I could buy online. Seemed as if it was routine for them.
Email
ticketoffice@burnleyfc.com
Re: General Ticket Help
Posted: Fri Feb 21, 2025 8:53 am
by Burnley1989
The Shire Claret wrote: ↑Fri Feb 21, 2025 7:42 am
Hi fellow clarets
Just gone to book a ticket on my account as my lad wants to bring a mate but no matter what you can't seem to buy an u18 ticket for a general walk on ?
I've ended up allocating an extra ticket to my son's account under his name as he is the same age group so it let me do it ... would only let me buy Adult only
Am I going to get any problems with this as his season ticket and this extra ticket are under his name ?
both under 18 so no rules being broken
Can't believe how hard it is to just get someone a ticket
Anyways, thanks in advance and UTC !
What stand? I've a spare U18 you can have in the Jimmy Mac upper if its any good to you?
Re: General Ticket Help
Posted: Fri Feb 21, 2025 9:38 am
by The Shire Claret
Burnley1989 wrote: ↑Fri Feb 21, 2025 8:53 am
What stand? I've a spare U18 you can have in the Jimmy Mac upper if its any good to you?
Thank is very kind of you to offer but I’ve paid for the ticket now
Thank you very much though !
Re: General Ticket Help
Posted: Fri Feb 21, 2025 11:45 am
by Loyalclaret
Despite ringing the ticket office before purchasing a PNE ticket to confirm my son's DOB was correct on account, it still wouldn't allow me to asign an u11 ticket to him.
Ticket office staff very helpful (with that particular issue) afterwards, changed the adult I purchased before it sold out to correct category but couldn't pinpoint why it had happened - maybe because the email was in capital letters on the account.....
Re: General Ticket Help
Posted: Fri Feb 21, 2025 1:00 pm
by The Shire Claret
I rang the ticket office and said it would work
Just FYI in case anyone ever has a similar issue