Anyone else having issues?

Ours was out, last night and this morning.
At work now, so don't know current sitrep.

Im on internet based and seems ok at the moment. (obviously it wont soon )

Mine crashed last night, but a reset seemed to sort it.

There's a nationwide issue:

https://www.google.com/search?q=sky+q&c ... EFegQIMRAD

Bloody Chem Trails!

StuffyClaret wrote: ↑

Fri May 16, 2025 12:22 pm

Bloody Chem Trails!

There's no chem trails today, thank goodness.

I was watching the Charlton v Wycombe game last night when mine suddenly went off. I rebooted, got it back and then the same happened again.

Haven’t used it since but just switched on to check and all is ok.

I had it go off and needed to reboot twice last night and once this morning. According to Sky the issue is now resolved.

And mine has just gone again

I was getting it on the neck for moving an HDMI lead from the back of the TV. I didn't realise I'd caused a national incident.

ClaretTony wrote: ↑

Fri May 16, 2025 12:37 pm

I was watching the Charlton v Wycombe game last night when mine suddenly went off. I rebooted, got it back and then the same happened again.

You were lucky.

Ours switched itself off 3 times last night, taking the plug out reset it, it's been working fine this morning.

We were watching something on Paramount+ via the Sky box when it went off around 9pm

Did the unplug and leave it, whilst we continued watching through the tv app. Switched it back on when we went to bed and was back working.
Tried it at lunchtime and it looks like it’s recorded what was scheduled over night

dougcollins wrote: ↑

Fri May 16, 2025 1:41 pm

I was getting it on the neck for moving an HDMI lead from the back of the TV. I didn't realise I'd caused a national incident.

Not just me then, apparently it was my fault last night as well ...

ClaretTony wrote: ↑

Fri May 16, 2025 12:37 pm

I was watching the Charlton v Wycombe game last night when mine suddenly went off. I rebooted, got it back and then the same happened again.

Absolutely the same here. Charlton didn't look good at all but Wycombe were clueless. What a strange man the Charlton manager is.

ClaretTony wrote: ↑

Fri May 16, 2025 1:39 pm

And mine has just gone again

Oh no!

dougcollins wrote: ↑

Fri May 16, 2025 1:41 pm

I was getting it on the neck for moving an HDMI lead from the back of the TV. I didn't realise I'd caused a national incident.

I thought it would be something simple

NOW TV feed worked fine last night.

No Probs accessing via NOWTV

Silkyskills1 wrote: ↑

Fri May 16, 2025 2:00 pm

Absolutely the same here. Charlton didn't look good at all but Wycombe were clueless. What a strange man the Charlton manager is.

Beyond strange

We are over the Border and I have just been and bought a new HDMI lead before I saw this thread.

Buggered up our recordings of Signora Volpe and Shetland. Went off 4 times, starting with the match, before we gave up. Unplugged both boxes overnight and no problems today. It was reported this morning that the problem was from their end.

If you didn’t play The Sky’s Gone Out by Bauhaus…..
Wasted opportunity

dougcollins wrote: ↑

Fri May 16, 2025 1:41 pm

I was getting it on the neck for moving an HDMI lead from the back of the TV. I didn't realise I'd caused a national incident.

Don't worry, doug. I've reported you to Sky.

Near 3days later and just received this text from Sky

We're extremely sorry if you experienced issues with your Sky Q services recently. These issues have been fixed. If you're still having trouble, please switch off your box at the mains for 30 seconds, then back on. For mini box issues, also reboot the main box.

wilks_bfc wrote: ↑

Sun May 18, 2025 2:56 pm

Near 3days later and just received this text from Sky

Got that yesterday

The issue started at 9.30pm on Thursday night
I got my first message from Sky this morning.

Not sure why it took so long - pretty poor really

Big Vinny K wrote: ↑

Sun May 18, 2025 3:18 pm

The issue started at 9.30pm on Thursday night
I got my first message from Sky this morning.

Not sure why it took so long - pretty poor really

It was all over twitter on Friday from Sky explaining what to do, appreciate not everyone would see that
I got the text at 3.19pm yesterday, so some were sent prior to today
Have you been without Sky till today?

wilks_bfc wrote: ↑

Sun May 18, 2025 2:56 pm

Near 3days later and just received this text from Sky

I received same just before 1 pm yesterday.

I've just had another email from them apologising and compensating me with a free Sky Store Buy & Keep movie.

I hardly watch films - any recommendations?

ClaretTony wrote: ↑

Thu May 22, 2025 9:56 am

I hardly watch films - any recommendations?

Some recent films I'd recommend:

Conclave - great film for 90% of the movie. Has a 'twist' at the end which annoyed me because the film was realistic to that point. (Please don't anybody discuss this, it's my view and if you discuss it, it could spoil the film for anybody who hasn't seen it). Not quite Deus ex machina, but silly beyond words. Still worth watching.

Anora - Excellent film about a stripper/sex worker/ exotic dancer/prostitute. Manages to be a drama, comedy and tragedy in three acts. Very aesthetically pleasing and superbly well directed and acted.

Heretic - Horror/thriller psychological thingy with Hugh Grant playing a man preying on two young Mormon girls. A fun watch, especially Hugh Grant.

Films I've got on my 'to watch list'

The Brutalist
A Complete Unknown

ClaretTony wrote: ↑

Thu May 22, 2025 9:56 am

I've just had another email from them apologising and compensating me with a free Sky Store Buy & Keep movie.

I hardly watch films - any recommendations?

I got the same email CT but can’t see how to claim it. The email says there should be a “your sky store gift on us” tile under the sky store options but there’s nothing under mine.

Films wise Conclave was good.
I’d probably go for Brutalist though as I haven’t seen it. Long long film so sounds best to watch it in 2 or 3 sittings

Big Vinny K wrote: ↑

Thu May 22, 2025 11:45 am

I got the same email CT but can’t see how to claim it. The email says there should be a “your sky store gift on us” tile under the sky store options but there’s nothing under mine.

Films wise Conclave was good.
I’d probably go for Brutalist though as I haven’t seen it. Long long film so sounds best to watch it in 2 or 3 sittings

Same here - I hadn't looked previously but just tried and no option to claim it.

Big Vinny K wrote: ↑

Thu May 22, 2025 11:45 am

I got the same email CT but can’t see how to claim it. The email says there should be a “your sky store gift on us” tile under the sky store options but there’s nothing under mine.

Films wise Conclave was good.
I’d probably go for Brutalist though as I haven’t seen it. Long long film so sounds best to watch it in 2 or 3 sittings

Not sure if it will be the same, they have sent me same email and they did this previously. Last time I got this offer you had to click on the film you wanted once it was selected it they price changed from whatever it was to £0.00 and then said buy now.

Just tried that and it works
Thanks very much for that much appreciated

CT as said you just need to click into the film you want purchase and the price changes to zero - it references the gift on the screen.

Big Vinny K wrote: ↑

Thu May 22, 2025 2:04 pm

Just tried that and it works
Thanks very much for that much appreciated

CT as said you just need to click into the film you want purchase and the price changes to zero - it references the gift on the screen.

I looked at that but didn’t go as far as trying to purchase it. I’ll have another look when I get back home.

You have to pick from the gift on us tile in sky store. There’s not much to choose from, although the Damned Utd is there.

Big Vinny K wrote: ↑

Thu May 22, 2025 2:04 pm

Just tried that and it works
Thanks very much for that much appreciated

CT as said you just need to click into the film you want purchase and the price changes to zero - it references the gift on the screen.

Have you actually tried that?

As Pearcey has said there is now a gift on us tile with a limited number of films to choose from.

I was more annoyed looking at the limited list of total dross that Sky are offering for free as a result of the outages, than I was at the outages. They would be better just saying sorry.

Reckoner wrote: ↑

Thu May 22, 2025 4:28 pm

I was more annoyed looking at the limited list of total dross that Sky are offering for free as a result of the outages, than I was at the outages. They would be better just saying sorry.

Agree. I wouldn't choose any of the films available, even for free!

Reckoner wrote: ↑

Thu May 22, 2025 4:28 pm

I was more annoyed looking at the limited list of total dross that Sky are offering for free as a result of the outages, than I was at the outages. They would be better just saying sorry.

Totally agree

ClaretTony wrote: ↑

Thu May 22, 2025 3:27 pm

Have you actually tried that?

As Pearcey has said there is now a gift on us tile with a limited number of films to choose from.

I just went into the brutalist film advertised and when you go to purchase the price shows as nil so I purchased that.

There was no gift on us tile showing until you go into purchase it

Just need to find the 8 hours now to watch it !!

Btw if you ring sky and tell them that the service was down from 9.30pm last Thursday to when they sent their message as to how to fix it on Sunday then they should refund you something for loss of service. They have adjusted my next bill.

Big Vinny K wrote: ↑

Thu May 22, 2025 5:43 pm

I just went into the brutalist film advertised and when you go to purchase the price shows as nil so I purchased that.

There was no gift on us tile showing until you go into purchase it

Just need to find the 8 hours now to watch it !!

I’d missed the gift on us tile but when you go in it’s the second one in. I’ve tried other films and they are chargeable.