• Ticket information (new comer)

Posted: **Tue Jul 15, 2025 9:19 am**

Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks

Posted: **Tue Jul 15, 2025 9:33 am**

Tony Y wrote: ↑
Tue Jul 15, 2025 9:19 am
Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks

I'm afraid you've picked the wrong Club if you're expecting an efficient ticket system!

Posted: **Tue Jul 15, 2025 9:38 am**

Tony Y wrote: ↑
Tue Jul 15, 2025 9:19 am
Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks

They should be at the bottom of the confirmation email from the Club and from which you can download them to your phone. If they're not at the bottom of the original email you'll get a 2nd email with them attached.

Posted: **Tue Jul 15, 2025 9:40 am**

I haven’t received mine yet. I got my Huddersfield tickets about a week after buying them.

Posted: **Tue Jul 15, 2025 9:46 am**

Tony Y wrote: ↑
Tue Jul 15, 2025 9:19 am
Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks

Welcome, Tony Y. Good to have you on board.

Tickets are usually sent by email, but sometimes not until nearer the game. It might be worth checking your junk mail just in case.

If you need confirmation, email: ticketoffice@burnleyfc.com and they are usually very quick to respond.

Posted: **Tue Jul 15, 2025 9:54 am**

Hedontplayforyou wrote: ↑
Tue Jul 15, 2025 9:40 am
I haven’t received mine yet. I got my Huddersfield tickets about a week after buying them.

My Huddersfield tickets arrived yesterday via email and my Stoke tickets, in three different envelopes, through the post.

Posted: **Tue Jul 15, 2025 9:59 am**

Thank you, everyone. Got it.

Posted: **Tue Jul 15, 2025 10:06 am**

Tony Y wrote: ↑
Tue Jul 15, 2025 9:59 am
Thank you, everyone. Got it.

Is that the email with the download codes at the bottom or just the purchase confirmation email?

Posted: **Tue Jul 15, 2025 10:09 am**

No. I meant I got you guys' valuable information, not the tickets

Posted: **Tue Jul 15, 2025 11:11 am**

Tony Y wrote: ↑
Tue Jul 15, 2025 10:09 am
No. I meant I got you guys' valuable information, not the tickets

So have you got a purchase confirmation email and , if so, does it have the downloads at the bottom or not?

Posted: **Wed Jul 16, 2025 3:34 pm**

Any know when Tottenham tickets are on sale??

Posted: **Wed Jul 16, 2025 3:48 pm**

Taylorpilky1 wrote: ↑
Wed Jul 16, 2025 3:34 pm
Any know when Tottenham tickets are on sale??

I expected it to be this Friday for Premium members and next Monday for points but nothing has been said yet.

Posted: **Wed Jul 16, 2025 7:57 pm**

Tony Y wrote: ↑
Tue Jul 15, 2025 10:09 am
No. I meant I got you guys' valuable information, not the tickets

But in your original post you said that you'd bought tickets? So have you bought them but not received them?

Posted: **Wed Jul 16, 2025 8:53 pm**

Leisure wrote: ↑
Wed Jul 16, 2025 3:48 pm
I expected it to be this Friday for Premium members and next Monday for points but nothing has been said yet.

Thanks

Posted: **Sun Jul 20, 2025 4:28 pm**

does any one know when we get the Lazio tickets ?

Posted: **Sun Jul 20, 2025 5:26 pm**

pureclaret wrote: ↑
Sun Jul 20, 2025 4:28 pm
does any one know when we get the Lazio tickets ?

All tickets will be issued via email and Supporters will be able to download their tickets via a link emailed to the Lead purchaser from 21 July

Posted: **Mon Jul 21, 2025 4:46 pm**

Leisure wrote: ↑
Sun Jul 20, 2025 5:26 pm
All tickets will be issued via email and Supporters will be able to download their tickets via a link emailed to the Lead purchaser from 21 July

So do we get another email after today ?

Posted: **Mon Jul 21, 2025 4:52 pm**

pureclaret wrote: ↑
Mon Jul 21, 2025 4:46 pm
So do we get another email after today ?

That's my understanding of what the Club has said.

Posted: **Mon Jul 21, 2025 6:33 pm**

Leisure wrote: ↑
Mon Jul 21, 2025 4:52 pm
That's my understanding of what the Club has said.

Cheers I see if i get an email Tomorrow

Posted: **Mon Jul 21, 2025 6:49 pm**

Tony Y wrote: ↑
Tue Jul 15, 2025 9:19 am
Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks

What got you interested in the Claret's Tony?

(no pun intended re the site editor being Claret Tony - just for your info Tony Y)

Posted: **Tue Jul 22, 2025 4:55 am**

Leisure wrote: ↑
Tue Jul 15, 2025 11:11 am
So have you got a purchase confirmation email and , if so, does it have the downloads at the bottom or not?

Yup, I've got the purchase confirmation email but without the download button. So, I am still waiting for the 2nd official email now.

Posted: **Tue Jul 22, 2025 5:00 am**

mybloodisclaret wrote: ↑
Mon Jul 21, 2025 6:49 pm
What got you interested in the Claret's Tony?

(no pun intended re the site editor being Claret Tony - just for your info Tony Y)

well, we have live EPL broadcasted in Hong Kong. I watched Burnley when they were in EPL and found that they are a hardworking team despite the shortfall in money and football stars as compare to other big teams

Posted: **Tue Jul 22, 2025 9:17 am**

Tony Y wrote: ↑
Tue Jul 22, 2025 4:55 am
Yup, I've got the purchase confirmation email but without the download button. So, I am still waiting for the 2nd official email now.

Yes you are.

Posted: **Thu Jul 31, 2025 8:49 am**

Leisure wrote: ↑
Tue Jul 15, 2025 11:11 am
So have you got a purchase confirmation email and , if so, does it have the downloads at the bottom or not?

I had my Burnley vs Liverpool ticket downloaded to my iPhone wallet. Is it normal that there is no QR code on this e-ticket? If so, how can I use this to go through the gateway on the match day?

Posted: **Thu Jul 31, 2025 10:06 am**

Tony Y wrote: ↑
Thu Jul 31, 2025 8:49 am
I had my Burnley vs Liverpool ticket downloaded to my iPhone wallet. Is it normal that there is no QR code on this e-ticket? If so, how can I use this to go through the gateway on the match day?

Have you had a 2nd email with the 2 download options shown in colour at the bottom of it?

Posted: **Fri Aug 01, 2025 3:09 am**

Leisure wrote: ↑
Thu Jul 31, 2025 10:06 am
Have you had a 2nd email with the 2 download options shown in colour at the bottom of it?

Yup, that email contains "Add to Apple wallet" and "Add to Google wallet" buttons. So, I chose to add it to my Apple wallet. I saw that e-ticket in my Apple wallet but then it contains the date, time etc but no QR code

Posted: **Fri Aug 01, 2025 7:07 am**

Tony Y wrote: ↑
Fri Aug 01, 2025 3:09 am
Yup, that email contains "Add to Apple wallet" and "Add to Google wallet" buttons. So, I chose to add it to my Apple wallet. I saw that e-ticket in my Apple wallet but then it contains the date, time etc but no QR code

The QR code will become active prior to the game. I think it's 3 hours before KO from memory.

Posted: **Fri Aug 01, 2025 11:27 am**

Claret Till I Die wrote: ↑
Fri Aug 01, 2025 7:07 am
The QR code will become active prior to the game. I think it's 3 hours before KO from memory.

There’s a QR code on my Lazio ticket

Posted: **Fri Aug 01, 2025 11:32 am**

ClaretTony wrote: ↑
Fri Aug 01, 2025 11:27 am
There’s a QR code on my Lazio ticket

I downloaded mine for a few games last season and it used to ping up 3 hours before the planned kick off. I won't be in my usual seat for the Lazio game and there are still no games loaded onto my season ticket. I'm getting more frustrated with the people in charge with each passing day.

Posted: **Fri Aug 01, 2025 11:51 am**

Claret Till I Die wrote: ↑
Fri Aug 01, 2025 11:32 am
I downloaded mine for a few games last season and it used to ping up 3 hours before the planned kick off. I won't be in my usual seat for the Lazio game and there are still no games loaded onto my season ticket. I'm getting more frustrated with the people in charge with each passing day.

I’ll stick with using my card. I wouldn’t want to risk it if it only appears three hours before kick off. It’s beyond frustrating.

Posted: **Fri Aug 01, 2025 11:54 am**

Tony Y wrote: ↑
Tue Jul 22, 2025 5:00 am
well, we have live EPL broadcasted in Hong Kong. I watched Burnley when they were in EPL and found that they are a hardworking team despite the shortfall in money and football stars as compare to other big teams

Good to have you on board Tony. Hope you enjoy your trip in September. Have you been to Burnley before? Let us know if you need any recommendations/advice about places to visit, eat and drink etc around the town if you need. UTC.

Posted: **Tue Aug 05, 2025 9:17 am**

ArmchairDetective wrote: ↑
Fri Aug 01, 2025 11:54 am
Good to have you on board Tony. Hope you enjoy your trip in September. Have you been to Burnley before? Let us know if you need any recommendations/advice about places to visit, eat and drink etc around the town if you need. UTC.

Thank you so much! You guys are super friendly!

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