Just logged into my ticketing account and my old ticket (seat from last season) has reappeared I have had an email saying I will receive information on how to access my ticket for next season by the 10th of August. My new ticket for the new season is not there!
Anyone else’s still got last seasons seat or had communication about the new season tickets other than an email telling you your new seat number?
UTC

My ticket is there with the new seat number. However only two options either put on seat exchange or forward to a friend. Can't see anything to download.

Cardclaret wrote: ↑

Sun Aug 10, 2025 2:56 pm

My ticket is there with the new seat number. However only two options either put on seat exchange or forward to a friend. Can't see anything to download.

That’s my situation

Anyone received their digital ticket yet?

Nope. Like others can only forward to friend or put on ticket exchange.

Nothing to download.

As it stands we’ll have no home fans in the CFS for the Sunderland game. Nobody can access their tickets despite the 10th August date that the club said this would be possible from.

The turnstiles don't open for another week and a half

Father Jack wrote: ↑

Wed Aug 13, 2025 7:19 pm

As it stands we’ll have no home fans in the CFS for the Sunderland game. Nobody can access their tickets despite the 10th August date that the club said this would be possible from.

Why do they need to access them now?

Row x wrote: ↑

Wed Aug 13, 2025 8:16 pm

Why do they need to access them now?

Peace of mind?

Some lesser people than you suffer anxiety over issues like this.

dougcollins wrote: ↑

Wed Aug 13, 2025 8:18 pm

Peace of mind?

Some lesser people than you suffer anxiety over issues like this.

Sorry

Walton wrote: ↑

Wed Aug 13, 2025 7:58 pm

The turnstiles don't open for another week and a half

Some fans have set off early as they can no longer walk down past the cricket club.

Row x wrote: ↑

Wed Aug 13, 2025 8:16 pm

Why do they need to access them now?

Why is there also a thread where people are posting whether their season ticket has arrived in the post or not?

Father Jack wrote: ↑

Wed Aug 13, 2025 9:21 pm

Why is there also a thread where people are posting whether their season ticket has arrived in the post or not?

CFS is digital tickets only for the start of the season. I presume as they don’t have time to get the new allocated seat locations on season cards printed quick enough. The rest of the season ticket holders around the ground are getting new season cards delivered now.

Father Jack wrote: ↑

Wed Aug 13, 2025 9:21 pm

Why is there also a thread where people are posting whether their season ticket has arrived in the post or not?

Maybe because some have previously been sent to the wrong address? Beyond that I haven't a clue.

Row x wrote: ↑

Wed Aug 13, 2025 8:16 pm

Why do they need to access them now?

Might have something to do with the way we have all been treated like second class supporters with the sh!tty way the club have moved us. Some of us don’t know what seats we’re in yet! My formal complaint about the process has been ignored, and personal issues I have raised with the club have also been ignored. I have responded to the official email regarding the changes using the feedback form online, emailed the club, phoned the club and not had any responses about what they can do to sort out my issues.

So, knowing where my seat will be and having the digital ticket available my go some way to alleviate the anxiety and concerns I may have about whether it’s worth me driving a 400 mile round trip in 10 days or not. I like to plan and be prepared. It’s not like I can just drop into the ticket office and discuss it like many fans can.

Rick_Muller wrote: ↑

Wed Aug 13, 2025 9:31 pm

Might have something to do with the way we have all been treated like second class supporters with the sh!tty way the club have moved us. Some of us don’t know what seats we’re in yet! My formal complaint about the process has been ignored, and personal issues I have raised with the club have also been ignored. I have responded to the official email regarding the changes using the feedback form online, emailed the club, phoned the club and not had any responses about what they can do to sort out my issues.

So, knowing where my seat will be and having the digital ticket available my go some way to alleviate the anxiety and concerns I may have about whether it’s worth me driving a 400 mile round trip in 10 days or not. I like to plan and be prepared. It’s not like I can just drop into the ticket office and discuss it like many fans can.

Appalling way to treat your own supporters, but nothing surprises me after my own dealings with the current ownership in recent times.
Unsympathetic, unprofessional, negligent, obstructive. Ultimately they just don’t care.

Row x wrote: ↑

Wed Aug 13, 2025 8:16 pm

Why do they need to access them now?

We don’t. The club just said we would have them ‘in advance of the 10th August’ and we don’t have them. Perfectly legitimate question to ask when you pay for something and it doesn’t turn up on time.

6 of us seated together since the stand opened back up to BFC fans (actually more than six) as we purchase our tickets individually we look like solo attendees and have been allocated seats no where near each other, in different blocks.

Club = seat swaps not available unless people cancel season tickets or move to JHL

Still no response from the club via email. I'm on the verge of just giving up now and calling it a day

Rick_Muller wrote: ↑

Fri Aug 15, 2025 11:28 am

Still no response from the club via email. I'm on the verge of just giving up now and calling it a day

You haven't had the email confirming your new seat details, and when logging into your ticket account don't have any tickets you can 'manage'?

Have you tried calling them? Have all your payments gone through as expected?

Rick_Muller wrote: ↑

Fri Aug 15, 2025 11:28 am

Still no response from the club via email. I'm on the verge of just giving up now and calling it a day

I have always used this email address and always had a reply or acknowledgement
info@burnleyfc.com
I would email there and say you wish to raise a complaint and would like this email passed to the Chief Executives office or you want the email address for the CEO or their PA.
It's not acceptable that nobody is giving you the courtesy of a reply.

Claretnick wrote: ↑

Fri Aug 15, 2025 11:48 am

I have always used this email address and always had a reply or acknowledgement
info@burnleyfc.com
I would email there and say you wish to raise a complaint and would like this email passed to the Chief Executives office or you want the email address for the CEO or their PA.
It's not acceptable that nobody is giving you the courtesy of a reply.

It isn't acceptable but it happens far too often

dougcollins wrote: ↑

Wed Aug 13, 2025 8:18 pm

Peace of mind?

Some lesser people than you suffer anxiety over issues like this.

Ticketmaster trend, for big concerts, is moving tickets to be available only 36-48 hours ahead of the event. Reduces ticket fraud apparently.

dandeclaret wrote: ↑

Fri Aug 15, 2025 12:08 pm

Ticketmaster trend, for big concerts, is moving tickets to be available only 36-48 hours ahead of the event. Reduces ticket fraud apparently.

My last concert ticket appeared about a week before the event

Claretnick wrote: ↑

Fri Aug 15, 2025 11:48 am

I have always used this email address and always had a reply or acknowledgement
info@burnleyfc.com
I would email there and say you wish to raise a complaint and would like this email passed to the Chief Executives office or you want the email address for the CEO or their PA.
It's not acceptable that nobody is giving you the courtesy of a reply.

I used that address, along with slo@burnleyfc.com in the original message I sent almost a week ago. I used the clubs on Feedback form (for which I took a copy of offline) from their message to us about the CFS changes - it asks for contact details etc. All of this info now forwarded to somebody higher up the chain (found email address on LinkedIn). I wont hold my breath for any reasonable remediation though as it appears as if the Chairman has his mind made up as far as I understand.

I know that they will think my queries are unreasonable, but in essence they are not. Both myself and my son have different disabilities which will be affected by the move to the different seats, and my son is refusing to attend because of the change and my query is about changing his Season Ticket from U18 to an adult ticket instead. I've had nothing. When I phoned up I couldn't get through to anyone who could help and they suggested emailing instead, which I did.

The scary part is, I suspect there are many like me who feel aggrieved yet no one at the club appears to be wanting to engage and all it will take is a little understanding and someone to address the issues and concerns.

Rick_Muller wrote: ↑

Fri Aug 15, 2025 1:56 pm

The scary part is, I suspect there are many like me who feel aggrieved yet no one at the club appears to be wanting to engage and all it will take is a little understanding and someone to address the issues and concerns.

They'll start emailing you when you don't attend. Happened last season.

Rick_Muller wrote: ↑

Fri Aug 15, 2025 1:56 pm

The scary part is, I suspect there are many like me who feel aggrieved yet no one at the club appears to be wanting to engage and all it will take is a little understanding and someone to address the issues and concerns.

Sorry to read this, hopefully your latest email that's gone up the food chain will enable a solution to be provided.
The buck stops with Alan Pace as chairman and it is a disgrace the way he has alienated one third of the stadium before a ball is kicked.
It will be interesting to see if he does a walkabout before the Sunderland game....

New toilets in CFS

Burnley on sea ......

Loyalclaret wrote: ↑

Wed Aug 13, 2025 11:33 pm

6 of us seated together since the stand opened back up to BFC fans (actually more than six) as we purchase our tickets individually we look like solo attendees and have been allocated seats no where near each other, in different blocks.

Club = seat swaps not available unless people cancel season tickets or move to JHL

I thought people just roved around and grouped together in the CFS, leaving an actual seat as pointless.

As long as you're still stood in front of me, I'll be happy

Rick_Muller wrote: ↑

Wed Aug 13, 2025 9:31 pm

Might have something to do with the way we have all been treated like second class supporters with the sh!tty way the club have moved us. Some of us don’t know what seats we’re in yet! My formal complaint about the process has been ignored, and personal issues I have raised with the club have also been ignored. I have responded to the official email regarding the changes using the feedback form online, emailed the club, phoned the club and not had any responses about what they can do to sort out my issues.

So, knowing where my seat will be and having the digital ticket available my go some way to alleviate the anxiety and concerns I may have about whether it’s worth me driving a 400 mile round trip in 10 days or not. I like to plan and be prepared. It’s not like I can just drop into the ticket office and discuss it like many fans can.

I agree with Rick and have said it before, it's the communication and shabby treatment. I have an e-mail every day about the sale of the second strip, membership scheme, match tickets etc. Not one about my ST but as Ian McL points out, you can stand(sit) where you want really so quite relaxed on that front, it is getting into the ground at the minute that is a concern. I too like Rick will be travelling next Saturday but do not want waste it going to the ticket office which will be a shambles next Saturday

ac99 wrote: ↑

Sat Aug 16, 2025 2:21 pm

As long as you're still stood in front of me, I'll be happy