TICKET PRINTING £5
Posted: Fri Sep 05, 2025 7:15 pm
I have been informed by the Ticket Office that it would cost me £5 extra at the Ticket Office if I ask for a ticket to be printed there (instead of a digital ticket). Is this correct ?
https://www.uptheclarets.com/messageboard/
TICKET PRINTING £5
https://www.uptheclarets.com/messageboard/viewtopic.php?f=2&t=82994
Page 1 of 2
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 7:19 pm
Haven't heard/seen that before.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 7:25 pm
Is charging someone £5 extra just because they don’t have a smartphone legal?
Surely tickets have to be accessible to all. It is getting ridiculous. In a few years you’ll probably need a chip implanted into your hand.
Surely tickets have to be accessible to all. It is getting ridiculous. In a few years you’ll probably need a chip implanted into your hand.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 7:34 pm
Money Money Money,Mr Pace strikes again again and again,NO CONSIDERATION FOR ALL US LIFELONG FANS,AGAIN,with a lot of things HE has done,to upset a lot of Us,off the field of play,I just hope th,e results keep on coming,He hopes that keeps us happy,to put up with everything He does,No Respect for us Fans,Again,UTC.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 7:48 pm
Good castk90bfc wrote: ↑Fri Sep 05, 2025 7:34 pmMoney Money Money,Mr Pace strikes again again and again,NO CONSIDERATION FOR ALL US LIFELONG FANS,AGAIN,with a lot of things HE has done,to upset a lot of Us,off the field of play,I just hope th,e results keep on coming,He hopes that keeps us happy,to put up with everything He does,No Respect for us Fans,Again,UTC.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 7:53 pm
Friends of mine got printed tickets for the Lazio game for free and were told they could have them for any future cup games.
I’m astonished you have been told that. Was that just for one game?
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 7:55 pm
Id probably just get yourself a smartphone
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 8:26 pm
There is obviously a tiny part of the population for whom a smartphone isn't a viable option, but I'm sure there is a much larger group of people who wander down to Teaco with a box of turnips purely so they can get irate when they aren't allowed to barter them for other groceries.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 8:30 pm
The commas button must be worn out after this post!k90bfc wrote: ↑Fri Sep 05, 2025 7:34 pmMoney Money Money,Mr Pace strikes again again and again,NO CONSIDERATION FOR ALL US LIFELONG FANS,AGAIN,with a lot of things HE has done,to upset a lot of Us,off the field of play,I just hope th,e results keep on coming,He hopes that keeps us happy,to put up with everything He does,No Respect for us Fans,Again,UTC.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:01 pm
Cost £5 last season when the son left his ST at home and had to go ticket office to get a printed ticket instead so he could get through turnstiles.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:04 pm
I’m assuming the OP is referring to the Cardiff as he will have his season card for league games.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:09 pm
It's ridiculous £5 for printing a ticket off
I think there's at least one airline charges to print boarding passes off. It will soon be the norm.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:12 pm
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:19 pm
You are posting on here in a digital format, why do you need a printed ticket?
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:28 pm
Are laptops allowed in the ground..?No Ney Never wrote: ↑Fri Sep 05, 2025 9:19 pmYou are posting on here in a digital format, why do you need a printed ticket?
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:33 pm
I assume your circumstances fall into those where a charge would be made.
- Screenshot_20250905-212944.png (132.88 KiB) Viewed 1812 times
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:34 pm
Are they not allowed?
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:38 pm
No Ney Never wrote: ↑Fri Sep 05, 2025 9:19 pmYou are posting on here in a digital format, why do you need a printed ticket?
Maybe he’s using a laptop or PC to post?
Not everyone has been sucked into buying a vastly overpriced, vastly over marketed smart phone 
I’m posting on here using a PC, not a phone. I have a first generation Iphone SE, first introduced circa 2016, which I got for free from a friend, still supported 
Primarily I use it for texting plus an occasional phone call when I’m out and about. I have no interest in being online when out and about, not everyone needs to be online 24/7Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:48 pm
Those people at Teaco are utter *******.Bacchus wrote: ↑Fri Sep 05, 2025 8:26 pmThere is obviously a tiny part of the population for whom a smartphone isn't a viable option, but I'm sure there is a much larger group of people who wander down to Teaco with a box of turnips purely so they can get irate when they aren't allowed to barter them for other groceries.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 9:51 pm
A laptop or PC as opposed to a landline, the rental of which costs more than a reasonable smart phone capable of displaying a digital ticket? Are you another one of those toxic posters on here that someone else mentions in another post? Arguing on someone else's behalf?exilecanada wrote: ↑Fri Sep 05, 2025 9:38 pmMaybe he’s using a laptop or PC to post?
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 10:17 pm
I've no idea. I was trying to make the point that the poster on the forum could have been using a laptop, rather than a mobile ti raise their concerns.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 10:24 pm
So the poster can go to the expense of purchasing a laptop, but not a printer?Transpennine wrote: ↑Fri Sep 05, 2025 10:17 pmI've no idea. I was trying to make the point that the poster on the forum could have been using a laptop, rather than a mobile ti raise their concerns.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 10:30 pm
Again, I have no idea. Ask them, not me.No Ney Never wrote: ↑Fri Sep 05, 2025 10:24 pmSo the poster can go to the expense of purchasing a laptop, but not a printer?
But for what it's worth, I do know there are people who own a laptop without a printer...
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 10:32 pm
I would take a photograph of the ticket on my PC screen with a disposable camera and hope that Max Spielmann can develop the film in time. If you have a Polaroid camera then I guess it could be even simpler, but that kind of fancy technology isn’t for me.
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 10:34 pm
Why would I ask them, you're the one quoting my post?Transpennine wrote: ↑Fri Sep 05, 2025 10:30 pmAgain, I have no idea. Ask them, not me.
But for what it's worth, I do know there are people who own a laptop without a printer...
Re: TICKET PRINTING £5
Posted: Fri Sep 05, 2025 10:44 pm
You made a statement about what the poster can, or cannot afford; but to me, not them . I have no idea what they can or can't afford.
I was trying to point out (unsuccessfully it appears) that just because someone is able to post on this website, it doesn't necessarily mean they will have access or capability to use a digital ticket down Harry Potts Way...
Anyhow... have a good evening...
I was trying to point out (unsuccessfully it appears) that just because someone is able to post on this website, it doesn't necessarily mean they will have access or capability to use a digital ticket down Harry Potts Way...
Anyhow... have a good evening...
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 8:41 am
Rather than questioning the OP, shouldn’t we be asking why the football club, who had previously stated printed tickets were available with no charge mentioned (now mysteriously disappeared) are charging an extra £5 for a paper ticket?No Ney Never wrote: ↑Fri Sep 05, 2025 10:24 pmSo the poster can go to the expense of purchasing a laptop, but not a printer?
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 8:49 am
We’ve had this discussion quite recently
There are all sorts of reasons why someone may not have a smartphone or may not have access to it on a matchday.
A lot of children under 11 for a start, and some quite a bit older.
There will also be quite a number of supporters who have a laptop or PC, and can therefore access this site, but don’t have a smartphone
You can get a SIM card for calls and texts only for less than £4/ month. It’s all that some people need or want, and it’s not for others on here to judge them for this choice.
(I also know at least one person - obviously not a poster on here - who has no mobile phone of any kind.)
There are all sorts of reasons why someone may not have a smartphone or may not have access to it on a matchday.
A lot of children under 11 for a start, and some quite a bit older.
There will also be quite a number of supporters who have a laptop or PC, and can therefore access this site, but don’t have a smartphone
You can get a SIM card for calls and texts only for less than £4/ month. It’s all that some people need or want, and it’s not for others on here to judge them for this choice.
(I also know at least one person - obviously not a poster on here - who has no mobile phone of any kind.)
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 9:06 am
I'm all for the club moving forward and it's not a 'Burnley' thing this.... it's a 2025 thing
There will also be people who are sincere and some that are stubbornly fighting tooth and nail to be stuck in their ways...
But charging £5 for a reprint is scandalous
There will also be people who are sincere and some that are stubbornly fighting tooth and nail to be stuck in their ways...
But charging £5 for a reprint is scandalous
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 9:20 am
Is the key point not in the part that Walton copied? “In certain circumstances”
I had it in the past when i forgot my season ticket and had to go to the ticket office to resolve that they printed me a paper ticket for that match. They didn’t charge me but did say if it happened again they would charge me a fee to reprint at the ticket office. I guess to encourage people not to make a habit of it and blocking up the ticket office queue on matchday.
I had it in the past when i forgot my season ticket and had to go to the ticket office to resolve that they printed me a paper ticket for that match. They didn’t charge me but did say if it happened again they would charge me a fee to reprint at the ticket office. I guess to encourage people not to make a habit of it and blocking up the ticket office queue on matchday.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 9:21 am
These threads really are getting embarassing.
Either, get yourself a smart phone and don't pay extra for a ticket - or accept that your choices to not have one are going to occasionally cost you extra to cover the extra labour cost (possibly applied when they're busy on a match day), admin duties, ink and paper needed to supply you.
It's the same as companies charging more for posted documents than emailed documents, it costs companies more.
Either get with the times or pay the small extra charge as is your choice.
Nothing to really argue about is there? People really will complain about anything,
Either, get yourself a smart phone and don't pay extra for a ticket - or accept that your choices to not have one are going to occasionally cost you extra to cover the extra labour cost (possibly applied when they're busy on a match day), admin duties, ink and paper needed to supply you.
It's the same as companies charging more for posted documents than emailed documents, it costs companies more.
Either get with the times or pay the small extra charge as is your choice.
Nothing to really argue about is there? People really will complain about anything,
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 9:27 am
Children under 11 wouldn't be going on their own, but more than likely with someone who has a smartphonenil_desperandum wrote: ↑Sat Sep 06, 2025 8:49 amWe’ve had this discussion quite recently
There are all sorts of reasons why someone may not have a smartphone or may not have access to it on a matchday.
A lot of children under 11 for a start, and some quite a bit older.
There will also be quite a number of supporters who have a laptop or PC, and can therefore access this site, but don’t have a smartphone
You can get a SIM card for calls and texts only for less than £4/ month. It’s all that some people need or want, and it’s not for others on here to judge them for this choice.
(I also know at least one person - obviously not a poster on here - who has no mobile phone of any kind.)
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 9:28 am
They have previously been publishing that printed tickets are available on the day of the game and with no suggestion of an extra charge. Then suddenly it’s £5.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:00 am
That’s correct, (I assume), but I’ve already seen problems with this where an adult is trying to get several children into the ground. I witnessed an incident v Lazio where mother and one child got in but then father and 3 more were not admitted.( They ended up having to walk round to the ticket office- don’t know why but it was some digital issue)
I also think that children like to have their own ticket
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:05 am
Just be glad they still offer it, if you were going to a big concert event these days you've no option of a paper ticket, stuck in the dark ages or not.
(There's also no bovril, benny and hot, and a pint will cost you £9 if you want to shake your fist more)
(There's also no bovril, benny and hot, and a pint will cost you £9 if you want to shake your fist more)
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:06 am
I’ve not had the issue with taking a child in with me but could next week for the Liverpool game. Thankfully though we will both have cards for getting in.nil_desperandum wrote: ↑Sat Sep 06, 2025 10:00 amThat’s correct, (I assume), but I’ve already seen problems with this where an adult is trying to get several children into the ground. I witnessed an incident v Lazio where mother and one child got in but then father and 3 more were not admitted.( They ended up having to walk round to the ticket office- don’t know why but it was some digital issue)
I also think that children like to have their own ticket
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:10 am
YesClaretTony wrote: ↑Sat Sep 06, 2025 10:06 amI’ve not had the issue with taking a child in with me but could next week for the Liverpool game. Thankfully though we will both have cards for getting in.
I’ve been thinking about this
Why can’t they add the cup game ticket to our Season card?
I seem to recall that this has happened previously?
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:16 am
If the club had said all cup games will be added to season ticket cards but all paper tickets have an additional £1.50 surcharge there would probably be few complaints.nil_desperandum wrote: ↑Sat Sep 06, 2025 10:10 amYes
I’ve been thinking about this
Why can’t they add the cup game ticket to our Season card?
I seem to recall that this has happened previously?
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:17 am
Co op arena, the biggest venue round here will print tickets for you on the day, but none are issued at point of sale.GetIntoEm wrote: ↑Sat Sep 06, 2025 10:05 amJust be glad they still offer it, if you were going to a big concert event these days you've no option of a paper ticket, stuck in the dark ages or not.
(There's also no bovril, benny and hot, and a pint will cost you £9 if you want to shake your fist more)
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:28 am
Possibly because most people won't be sat in their usual seat.nil_desperandum wrote: ↑Sat Sep 06, 2025 10:10 amYes
I’ve been thinking about this
Why can’t they add the cup game ticket to our Season card?
I seem to recall that this has happened previously?
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:33 am
Good question although I think they can only do that if you’ve got your own seat which they could have done for Derby.nil_desperandum wrote: ↑Sat Sep 06, 2025 10:10 amYes
I’ve been thinking about this
Why can’t they add the cup game ticket to our Season card?
I seem to recall that this has happened previously?
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 10:34 am
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 11:01 am
For the Liverpool game. I bought a ticket for a friend. Ticket is in a different stand to mine. I can apparently download it to my Google Wallet but presumably would have to take my mobile to the other stand before returning to my own stand.ClaretTony wrote: ↑Fri Sep 05, 2025 7:53 pmFriends of mine got printed tickets for the Lazio game for free and were told they could have them for any future cup games.
I’m astonished you have been told that. Was that just for one game?
Therefore I asked about a printed ticket.
The reply was: '
Print at home tickets are not available. If you require a paper ticket, this will be charged at £5 in the ticket office'.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 11:12 am
You can forward/share the ticket to your friend ... via email... whatsapp etc...MT03ALG wrote: ↑Sat Sep 06, 2025 11:01 amFor the Liverpool game. I bought a ticket for a friend. Ticket is in a different stand to mine. I can apparently download it to my Google Wallet but presumably would have to take my mobile to the other stand before returning to my own stand.
Therefore I asked about a printed ticket.
The reply was: '
Print at home tickets are not available. If you require a paper ticket, this will be charged at £5 in the ticket office'.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 11:26 am
Option to send him the ticket so he has it on his phone MT. That’s the only alternative it seems now other than paying this £5.MT03ALG wrote: ↑Sat Sep 06, 2025 11:01 amFor the Liverpool game. I bought a ticket for a friend. Ticket is in a different stand to mine. I can apparently download it to my Google Wallet but presumably would have to take my mobile to the other stand before returning to my own stand.
Therefore I asked about a printed ticket.
The reply was: '
Print at home tickets are not available. If you require a paper ticket, this will be charged at £5 in the ticket office'.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 11:29 am
Or take a screenshot and text it to your friend.The Shire Claret wrote: ↑Sat Sep 06, 2025 11:12 amYou can forward/share the ticket to your friend ... via email... whatsapp etc...
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 11:33 am
Screenshots don’t always work.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 11:46 am
Hopefully your mate has a clarets number, just send them the ticket to their account via the app.MT03ALG wrote: ↑Sat Sep 06, 2025 11:01 amFor the Liverpool game. I bought a ticket for a friend. Ticket is in a different stand to mine. I can apparently download it to my Google Wallet but presumably would have to take my mobile to the other stand before returning to my own stand.
Therefore I asked about a printed ticket.
The reply was: '
Print at home tickets are not available. If you require a paper ticket, this will be charged at £5 in the ticket office'.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 12:49 pm
We were queuing to get into OT last Saturday and there was a hold up with stewards getting involved as it was getting congested. It transpired the problem revolved around a couple having printed QR codes on A4 sheets of paper. Not sure of the outcome but they weren't admitted. My wife commented that it was getting ridiculous and its making it unaccessible to even attend a football match now without a smart phone.
Re: TICKET PRINTING £5
Posted: Sat Sep 06, 2025 12:54 pm
Screenshots definitely don’t work and I have a suspicion that the Burnley app detects the screenshot and marks the ticket as used. That’s my experience of doing that