Info for anyone still struggling to renew

[Leisure]

This is an extract from information released by the club yesterday -

We apologize for the inconvenience and added stress. We would like to reassure any eligible supporters (those eligible in phase 1) and who miss the deadline on Friday 23rd April or have contacted the Club to indicate they wish to renew, we will still honour your secured seat at the agreed EarlyBird price.

*****

The club have confirmed that to be eligible for the EarlyBird price after today you must have tried to renew online, in person at the ticket office or via email or phone and have raised a query re your renewal (the latter 2 if the supporter is unable to visit or renew online), anyone who has made contact via those methods will have the EB honoured.

I would suggest that if you are not able to ring or visit the Ticket Office today, that you email them with your query/problem. Whilst I know that they have lots and lots of emails to get through and, therefore, you probably won't get an early reply but at least you'll have a record of having made contact.

[Burnley Ace]

I tried to renew online yesterday but got a message saying (I think) that I couldn’t because I’d already purchased it. Has it been done automatically?

[ClaretTony]

I tried to renew online yesterday but got a message saying (I think) that I couldn’t because I’d already purchased it. Has it been done automatically?

They are not being done automatically

[Barry_Chuckle]

Having read the season ticket thread, I've come to the conclusion that this has been an absolute shambles.

[Leisure]

I tried to renew online yesterday but got a message saying (I think) that I couldn’t because I’d already purchased it. Has it been done automatically?

Suggest that you Email the ticket office - Ticketoffice@burnleyfc.com

[Im_not_Robbie_Blake]

I contacted Anita, Supporters Club Liaison Officer and received this really useful email:

Don’t worry if you are eligible for EB and you’ve made contact pre the deadline you will be answered and renewed by the ticket office - they are answering emails in date order and have a back log to work thorough so may take a while to get the response.

If you have not emailed them already - can you please provide all the clarets numbers for those you want to renew and ensure you have emailed the ticket office today.

Or if you wish to come to the ticket office in person today until 4pm or tomorrow until 3pm then that is another option for you.

Best wishes and I hope that helps

Anita
Supporter Liaison Officer
Burnley Football Club

Her email address is SLO@burnleyfc.com

[Leisure]

Just to reiterate, if you're still struggling to renew make sure that you email the club before 4pm to guarantee that you'll still get the EarlyBird price - ticketoffice@burnleyfc.com

[Leisure]

Further update on Phase 1 Renewals. The Ticket Office will now be open from 10am to 3pm tomorrow (Saturday) but if you haven't yet managed to renew and can't get down tomorrow, at least email them with your details and that will register your intention to renew and guarantee you the Early Bird price.

[dsr]

Put another way - if you have already paid in full for your season ticket, here are the terms and conditions for us to be gracious enough to send it to you.

How can they possibly put the prices up for people who have already paid in full?

[SalisburyClaret]

Expect to wait a week for a reply to your email, that’s how it took for me. The response I received was extremely helpful though so worth the wait

[Local cricketer]

Further update on Phase 1 Renewals. The Ticket Office will now be open from 10am to 3pm tomorrow (Saturday) but if you haven't yet managed to renew and can't get down tomorrow, at least email them with your details and that will register your intention to renew and guarantee you the Early Bird price.

If they had invested in a decent system then they wouldn’t be needing to pay the overtime tomorrow. This complete process has been amateur

[firstclaret]

Is it possible to renew by way of setting up a new Direct Debit when contacting the club?

[Leisure]

Is it possible to renew by way of setting up a new Direct Debit when contacting the club?

There is no DD option at present, so no.

[firstclaret]

Thanks Leisure

[Ralphandwillie]

suggestion for BFC
If there is a long queue today and the staff in the office can not cope quick enough, why don,t additional members of staff go outside and take particulars from the queue. Write the details on a piece of paper and deal with the renewals at their leisure.

[Leisure]

suggestion for BFC
If there is a long queue today and the staff in the office can not cope quick enough, why don,t additional members of staff go outside and take particulars from the queue. Write the details on a piece of paper and deal with the renewals at their leisure.

The Burnley FC Supporters Group has suggested to the club that it would be in the interest of both fans and the club for them to consider extending Phase 1 for another week, particularly as Phase 2 doesn't open until 17th May. This would both allow fans more time to try to renew online and would give the club more time to deal with the backlog of emails.

[alwaysaclaret]

Having read the season ticket thread, I've come to the conclusion that this has been an absolute shambles.

The absolute shambles you refer to will undoubtedly lose some fans that we can I'll afford to lose imo, with regards to the people who have carried on with their dd payments the mere fact they've done so tells me that they wish to renew, but with the shambles it's created some will say sod you and simply call the club and get their money back, the club seem to look for ways of making this ticketing thing so hard work, even without covid the online thing was never easy.

[Grumps]

The absolute shambles you refer to will undoubtedly lose some fans that we can I'll afford to lose imo, with regards to the people who have carried on with their dd payments the mere fact they've done so tells me that they wish to renew, but with the shambles it's created some will say sod you and simply call the club and get their money back, the club seem to look for ways of making this ticketing thing so hard work, even without covid the online thing was never easy.

Those that want to leave will leave, and blame it on anything, but, the time it takes to ring, or email the club to get a refund, they could have rung or emailed the club to renew, granted they wouldn't have been able to complain on here or elsewhere, but which is more important?
People complain of having to jump through hoops to renew, when in reality all they needed to do was email the club.
So, go online, renew without problems.. 5mins
Go online, find that you cannot do it, email the club... 6mins

Not really having to jump through hoops is it?

[ClaretTony]

Those that want to leave will leave, and blame it on anything, but, the time it takes to ring, or email the club to get a refund, they could have rung or emailed the club to renew, granted they wouldn't have been able to complain on here or elsewhere, but which is more important?
People complain of having to jump through hoops to renew, when in reality all they needed to do was email the club.
So, go online, renew without problems.. 5mins
Go online, find that you cannot do it, email the club... 6mins

Not really having to jump through hoops is it?

Are you the bloke responsible for creating this mess? You seem to be acting like a club spokesman.

Don't you realise that people have been having serious problems, that people are getting different messages? The way the club has dealt with this is nothing short of appalling, and I don't mean the ticket office who are having to deal with the mess others have created. I spoke to someone yesterday who had to make a special journey to the Turf because, despite getting new passwords, they still didn't work and he couldn't get into the system.

I' sorry, but your constant support of this doesn't wash with me. This would be embarrassing for a League Two club let alone a Premier League club and I can only hope someone in authority at our club does something about it.

[alwaysaclaret]

Those that want to leave will leave, and blame it on anything, but, the time it takes to ring, or email the club to get a refund, they could have rung or emailed the club to renew, granted they wouldn't have been able to complain on here or elsewhere, but which is more important?
People complain of having to jump through hoops to renew, when in reality all they needed to do was email the club.
So, go online, renew without problems.. 5mins
Go online, find that you cannot do it, email the club... 6mins

Not really having to jump through hoops is it?

As it happens my wife rang the club and spoke to someone in the ticket office last week and renewed mine, hers and my granddaughter's ticket's by making that phone call, which was made because neither me or the Mrs are technically gifted in terms of online, it depends what generation you are we are in 60's, lots of season ticket holders could be in their 70s/80s and even more clueless, some may be online savvy ! Many have tried to renew online and evidently reading the season ticket question thread suggests it's been a shambles which is why we have the situation we still have that people that wish to have still not been able to renew, just back to my wife's situation she has become a pensioner during the season off period shall we call it, so qualifies for the reduced price, even though she has managed to renew through making the aforementioned phone call, she was told she will still have to create an online account to claim back the outstanding money's she has paid in, can't be right can it !! As you say people will either leave or stay, which is their prerogative, but I'll say again some will leave, and imo the club should be making the process easier for people to renew but I say again the ticketing process was never easy pre-covid.

[Grumps]

Are you the bloke responsible for creating this mess? You seem to be acting like a club spokesman.

Don't you realise that people have been having serious problems, that people are getting different messages? The way the club has dealt with this is nothing short of appalling, and I don't mean the ticket office who are having to deal with the mess others have created. I spoke to someone yesterday who had to make a special journey to the Turf because, despite getting new passwords, they still didn't work and he couldn't get into the system.

I' sorry, but your constant support of this doesn't wash with me. This would be embarrassing for a League Two club let alone a Premier League club and I can only hope someone in authority at our club does something about it.

Iam not supporting it, as you like to promote, but it's been publicised enough, on here, and elsewhere that if you email the club they will sort it out for you, people are making it far more difficult than they need to
The person you quote as having made a special journey to turf moor, why? Just bloomin email the club.

[Grumps]

As it happens my wife rang the club and spoke to someone in the ticket office last week and renewed mine, hers and my granddaughter's ticket's by making that phone call, which was made because neither me or the Mrs are technically gifted in terms of online, it depends what generation you are we are in 60's, lots of season ticket holders could be in their 70s/80s and even more clueless, some may be online savvy ! Many have tried to renew online and evidently reading the season ticket question thread suggests it's been a shambles which is why we have the situation we still have that people that wish to have still not been able to renew, just back to my wife's situation she has become a pensioner during the season off period shall we call it, so qualifies for the reduced price, even though she has managed to renew through making the aforementioned phone call, she was told she will still have to create an online account to claim back the outstanding money's she has paid in, can't be right can it !! As you say people will either leave or stay, which is their prerogative, but I'll say again some will leave, and imo the club should be making the process easier for people to renew but I say again the ticketing process was never easy pre-covid.

It may well have been a shambles, and people who aren't tech savvy probably don't renew online anyway
My point now, yes there appears to have been problems, but the club have made it as clear as they could, that a simple email to them will sort their problems out, so there shouldn't be anyone who cannot renew, should that be their wish.

[ClaretTony]

Iam not supporting it, as you like to promote, but it's been publicised enough, on here, and elsewhere that if you email the club they will sort it out for you, people are making it far more difficult than they need to
The person you quote as having made a special journey to turf moor, why? Just bloomin email the club.

Maybe they are unaware that replies to emails are taking a long time because of a backlog so are therefore going down. We have a lot of supporters stressed out with this because, whether you like it or not, the club have made an absolute mess of it. What should have been easy has been made beyond difficult for a lot of people.

It might well have been easy for you and if so well done. It took me over a week to sort mine out because of a new system that is clearly not fit for purpose.

I feel your comments are out of order and insulting to people who are having problems who Leisure is doing his best to help.

I honestly believe the best thing you can do is stay off the ticketing threads.

[Grumps]

Maybe they are unaware that replies to emails are taking a long time because of a backlog so are therefore going down. We have a lot of supporters stressed out with this because, whether you like it or not, the club have made an absolute mess of it. What should have been easy has been made beyond difficult for a lot of people.

It might well have been easy for you and if so well done. It took me over a week to sort mine out because of a new system that is clearly not fit for purpose.

I feel your comments are out of order and insulting to people who are having problems who Leisure is doing his best to help.

I honestly believe the best thing you can do is stay off the ticketing threads.

What comments are out of order?
Why is it insulting to Leisure, when he's been giving the same advice as me...... Email the club!!
This is a thread about people struggling to renew, I've pointed out, to assist them, if they email the club it will get their problems sorted
Not once have I commented on the system, good or bad.

[alwaysaclaret]

It may well have been a shambles, and people who aren't tech savvy probably don't renew online anyway
My point now, yes there appears to have been problems, but the club have made it as clear as they could, that a simple email to them will sort their problems out, so there shouldn't be anyone who cannot renew, should that be their wish.

My point is if nothing else the whole online thing is the reason we struggle to speak to someone at the other end of the phone anymore, fortunately for you it seems you were able to renew no problem, the vast majority seem to have had a problem of sorts. The whole thing does make me wonder what process other clubs have come up with ?? The situation could have been eleviated imo, we rec'd a letter explaining the phase 1,2, and 3 criteria, would it not have been better to include a slip with a simple yes or no and a stamped addressed envelope, and keep the whole thing simple.

[Grumps]

My point is if nothing else the whole online thing is the reason we struggle to speak to someone at the other end of the phone anymore, fortunately for you it seems you were able to renew no problem, the vast majority seem to have had a problem of sorts. The whole thing does make me wonder what process other clubs have come up with ?? The situation could have been eleviated imo, we rec'd a letter explaining the phase 1,2, and 3 criteria, would it not have been better to include a slip with a simple yes or no and a stamped addressed envelope, and keep the whole thing simple.

Unfortunately they stopped sending renewal letters out a few years ago
They obviously thought the system would work, it obviously, for some hasn't, but at that point the club have come up with an alternative
So people can complain about the system, and they can continue to do so, take it up with the club to make sure it doesn't happen again, but the bottom line is, if someone is having difficulty renewing, an email to the club will sort it for them

[ClaretTony]

Unfortunately they stopped sending renewal letters out a few years ago
They obviously thought the system would work, it obviously, for some hasn't, but at that point the club have come up with an alternative
So people can complain about the system, and they can continue to do so, take it up with the club to make sure it doesn't happen again, but the bottom line is, if someone is having difficulty renewing, an email to the club will sort it for them

And a friend of mine received a letter from the club telling him that he will need to set up an email address if he wants to renew, this after he’d paid in full 14 months ago. He doesn’t even know what an email address is. So pray tell me how an email to the club will sort it for him? And before you suggest phoning, he’s a man in his 80s who is deaf.

[Grumps]

And a friend of mine received a letter from the club telling him that he will need to set up an email address if he wants to renew, this after he’d paid in full 14 months ago. He doesn’t even know what an email address is. So pray tell me how an email to the club will sort it for him? And before you suggest phoning, he’s a man in his 80s who is deaf.

An extreme situation, but none the less one that requires sorting. I would suggest that whoever has assisted him renewing in previous seasons helps him out now, perhaps they could email on his behalf?
... Dear ticket office... My friend who's clarets number is....... Wishes to renew his season ticket, but does not have email. Please could this be actioned on his behalf. Thanks.....

[ClaretTony]

An extreme situation, but none the less one that requires sorting. I would suggest that whoever has assisted him renewing in previous seasons helps him out now, perhaps they could email on his behalf?
... Dear ticket office... My friend who's clarets number is....... Wishes to renew his season ticket, but does not have email. Please could this be actioned on his behalf. Thanks.....

It’s not extreme and we have more season ticket holders than you think in this situation. The one I refer to, who has had a season ticket every season since 1947, was so stressed out by the awful letter that he received that he decided to call it a day. As it happens, I’ve persuaded him not to and have sorted it for him.

We are losing fans, it really is as simple as that.

[alwaysaclaret]

An extreme situation, but none the less one that requires sorting. I would suggest that whoever has assisted him renewing in previous seasons helps him out now, perhaps they could email on his behalf?
... Dear ticket office... My friend who's clarets number is....... Wishes to renew his season ticket, but does not have email. Please could this be actioned on his behalf. Thanks.....

It's quite simple there's lot's of people that don't have an email address and don't want one, because of the damned hassle it causes, lot's of the people in the age group ct has mentioned are clueless what an email address is and would much rather speak to a person at the other end of the phone, sorted.

[Grumps]

It’s not extreme and we have more season ticket holders than you think in this situation. The one I refer to, who has had a season ticket every season since 1947, was so stressed out by the awful letter that he received that he decided to call it a day. As it happens, I’ve persuaded him not to and have sorted it for him.

We are losing fans, it really is as simple as that.

And there, you prove my point, it got sorted... There is no need for anyone not to be able to renew... If they wish to. Obviously the problem with the online system wouldn't have had any effect on your friend as with no email address he won't have had an online account

[Grumps]

It's quite simple there's lot's of people that don't have an email address and don't want one, because of the damned hassle it causes, lot's of the people in the age group ct has mentioned are clueless what an email address is and would much rather speak to a person at the other end of the phone, sorted.

In which case they won't have an online account at the football club, and they won't be on this forum
how do they normally renew? If by phone, have they not been able to this time?
Out of interest, what happened to the money they were owed for this season if a person has no online account?

[ClaretTony]

And there, you prove my point, it got sorted... There is no need for anyone not to be able to renew... If they wish to. Obviously the problem with the online system wouldn't have had any effect on your friend as with no email address he won't have had an online account

I haven’t proved your point at all. It got sorted by chance that I spoke to him just after he’d received that letter. It’s still not sorted fully because the letter says he will need a device to use to gain contactless access. That’s another bridge to be crossed.

There will be other supporters who will have received the same letter and just won’t know what to do. They could just decide to pack in.

We can’t afford to lose fans but we are losing them as things stand.

[ClaretTony]

In which case they won't have an online account at the football club, and they won't be on this forum
how do they normally renew? If by phone, have they not been able to this time?
Out of interest, what happened to the money they were owed for this season if a person has no online account?

The club have set up online accounts, not supporters, and for ALL season ticket holders and placed their money ON ACCOUNT. It means absolutely nothing to people who don’t use the internet, you might as well have told them the money has been thrown away, they don’t understand.

The letter my friend received might as well have been written in a foreign language. He just didn’t understand it. I have sorted it for him but I can tell you he’s very upset that the club can treat him like this.

[Grumps]

I haven’t proved your point at all. It got sorted by chance that I spoke to him just after he’d received that letter. It’s still not sorted fully because the letter says he will need a device to use to gain contactless access. That’s another bridge to be crossed.

There will be other supporters who will have received the same letter and just won’t know what to do. They could just decide to pack in.

We can’t afford to lose fans but we are losing them as things stand.

I fully agree we cannot afford to lose fans, and I still say that those who want to stay, will do
So far I've only seen problems with the online system, which my advice is relevant to
I wasn't aware of the letters that you say are causing issues, so Carnt really comment on them.
I've already agreed elsewhere that there will be problems with requiring phones to gain entry, or photo id being required, but that's for another day.

[Grumps]

The club have set up online accounts, not supporters, and for ALL season ticket holders and placed their money ON ACCOUNT. It means absolutely nothing to people who don’t use the internet, you might as well have told them the money has been thrown away, they don’t understand.

The letter my friend received might as well have been written in a foreign language. He just didn’t understand it. I have sorted it for him but I can tell you he’s very upset that the club can treat him like this.

So the club have set up online accounts for people who haven't asked for one, and haven't provided the club with an email address? With no alternative way of either renewing, or obtaining a refund?
If that's the case its not only stupid, but bordering on illegal in keeping the money with no alternative way of the person obtaining it.

[Leisure]

I've already agreed elsewhere that there will be problems with requiring phones to gain entry, or photo id being required, but that's for another day.

The latest info on this issue from the club is -

Yes, at the moment the plastic season cards are planned to be sent out (new cards that is) unless we are advised differently.

The statement below referred to the game we may have had to put on last season at reduced capacity in late 2020

'E tickets would be used in that case – so after the ballot - every successful supporter would need a have new ticket as it would be a different seat location – by email or down load – the government (DCMS) was telling us we have to do so.
So we would have to go by what we are asked to do for the potential v’s Liverpool Match – if they DCMS and the SAG say its to be paperless from us – then we would not have much ability to be flexible on this'.

*******

Come August – again we cannot say for certain what ticketing guidance we will be given, at this stage it depends on the test matches in the Summer (Wembley etc) and again guidance from SAG / DCMS and Government.

[ClaretTony]

So the club have set up online accounts for people who haven't asked for one, and haven't provided the club with an email address? With no alternative way of either renewing, or obtaining a refund?
If that's the case its not only stupid, but bordering on illegal in keeping the money with no alternative way of the person obtaining it.

The penny is beginning to drop. Yes, all money has gone into online accounts.

[Grumps]

The penny is beginning to drop. Yes, all money has gone into online accounts.

The penny is only beginning to drop because this is the FIRST time to my knowledge that this particular problem has been highlighted, ie accounts being set up without the customers knowledge, for persons with no online account or email address, which is what I was commenting on, so it would have been pretty bloomin impossible to drop before now.
I was fully aware that those with online accounts had the money put on account.

[Grumps]

The latest info on this issue from the club is -

Yes, at the moment the plastic season cards are planned to be sent out (new cards that is) unless we are advised differently.

The statement below referred to the game we may have had to put on last season at reduced capacity in late 2020

'E tickets would be used in that case – so after the ballot - every successful supporter would need a have new ticket as it would be a different seat location – by email or down load – the government (DCMS) was telling us we have to do so.
So we would have to go by what we are asked to do for the potential v’s Liverpool Match – if they DCMS and the SAG say its to be paperless from us – then we would not have much ability to be flexible on this'.

*******

Come August – again we cannot say for certain what ticketing guidance we will be given, at this stage it depends on the test matches in the Summer (Wembley etc) and again guidance from SAG / DCMS and Government.

It will be interesting to see what transpires though the test games possibly aren't the best way to decide if season ticket cards can be used, as this type of access won't be used in those games, they would always have been a paper ticket entry type game, even under normal circumstances

[ClaretTony]

The penny is only beginning to drop because this is the FIRST time to my knowledge that this particular problem has been highlighted, ie accounts being set up without the customers knowledge, for persons with no online account or email address, which is what I was commenting on, so it would have been pretty bloomin impossible to drop before now.
I was fully aware that those with online accounts had the money put on account.

You are always quick at quoting the club and telling us what they are doing. Amazed you missed this important piece of information. Probably because it didn't affect you personally.

[Grumps]

You are always quick at quoting the club and telling us what they are doing. Amazed you missed this important piece of information. Probably because it didn't affect you personally.

I think the only time I've quoted the club, is around emailing them if you're having problems

Where's it been mentioned... On here? I don't think so... Have the club announced they've set up these accounts on people's behalf?
Amazed I missed it? I'd be bloody amazed if I knew about it seeing that nobody has mentioned it.

[ClaretTony]

I think the only time I've quoted the club, is around emailing them if you're having problems

Where's it been mentioned... On here? I don't think so... Have the club announced they've set up these accounts on people's behalf?
Amazed I missed it? I'd be bloody amazed if I knew about it seeing that nobody has mentioned it.

It's been mentioned time and time again - when the club gave people the option of getting their money back they told us that if we kept it in then it would go ON ACCOUNT which is exactly what happened. If you didn't read the article then you wouldn't have know, thousands didn't, many still don't.

[Bosscat]

It's quite simple there's lot's of people that don't have an email address and don't want one, because of the damned hassle it causes, lot's of the people in the age group ct has mentioned are clueless what an email address is and would much rather speak to a person at the other end of the phone, sorted.

My Brother doesn't have an email and now he doesn't have a phone either (he can't be arsed having a phone, due to the idiot cold callers annoying the hell out of him. If he wants to ring anyone he comes down to use our landline )... he is on my F&F so I renew his ticket for him...

It was a ball-ache when the F&F went awol last year but its all back up and running now...

[Grumps]

It's been mentioned time and time again - when the club gave people the option of getting their money back they told us that if we kept it in then it would go ON ACCOUNT which is exactly what happened. If you didn't read the article then you wouldn't have know, thousands didn't, many still don't.

For the sake of my blood pressure and possibly yours, will you please read what I said and what I was replying to. To make it clear

I am aware the money was held on account

I was NOT aware that the club had set up online accounts for supporters who had NOT requested one, and had NOT provided email details. Now if you can point me in the direction where this specific circumstance has been mentioned time and time again as you suggest I would be grateful

[ClaretTony]

For the sake of my blood pressure and possibly yours, will you please read what I said and what I was replying to. To make it clear

I am aware the money was held on account

I was NOT aware that the club had set up online accounts for supporters who had NOT requested one, and had NOT provided email details. Now if you can point me in the direction where this specific circumstance has been mentioned time and time again as you suggest I would be grateful

I'm going to do something I've never done before, I'm going to block you so I can't see your posts. I must warn you that should I receive any reports about your posts, and I've received three today all reporting your condescending attitude, I'll not be able to read them so will just delete them. I've just had enough of your patronising attitude to me and people who are seriously struggling with renewals.

And if you choose to reply to any of my posts, they will be deleted at the earliest opportunity.

[Grumps]

The world's gone mad

[wilks_bfc]

For the sake of my blood pressure and possibly yours, will you please read what I said and what I was replying to. To make it clear

I am aware the money was held on account

I was NOT aware that the club had set up online accounts for supporters who had NOT requested one, and had NOT provided email details. Now if you can point me in the direction where this specific circumstance has been mentioned time and time again as you suggest I would be grateful

It was announced last October when refunds were offered, that credit from the 20/21 season tickets would be “on account” for 21/22 season

https://www.burnleyfootballclub.com/con ... nds-update

[Grumps]

It was announced last October when refunds were offered, that credit from the 20/21 season tickets would be “on account” for 21/22 season

https://www.burnleyfootballclub.com/con ... nds-update

Yes... I know that, I never disputed that... I've used it myself.

But what Tony said was that people who didn't have an online account, and possibly never used the Internet, were having online accounts set up for them by the club even though they'd never asked for them, or couldn't even access them... That is the bit I've never heard mentioned before.

[Bosscat]

Yes... I know that, I never disputed that... I've used it myself.

But what Tony said was that people who didn't have an online account, and possibly never used the Internet, were having online accounts set up for them by the club even though they'd never asked for them, or couldn't even access them... That is the bit I've never heard mentioned before.

My brothers season ticket "On-Account" was not an on line account ... because his season ticket money was on his "Season ticket account" which I accessed quite easily converting it into his 2021/22 season ticket as I did with mine...

The Club as far as I am aware have "NOT" been creating hundreds of "Online accounts" that customers cannot access just holding the funds "on-account" ... in stating that they are people are muddying already cloudy waters