2023/24: Salford City v Burnley – Cup Ticket Information

[Willy]

I remember travelling to Torquay for a pre-season friendly!

I once travelled down to Cardiff on a Saturday for a pre-season friendly then back to Ebbw Vale on the Monday!
I managed to get 3 tickets in the seats this morning for me and my 2 sons - 15 and 14.
They both travel frequently,the eldest even went to the Yeovil match years ago.
This wouldn't have been possible under the old system

[Nori1958]

No, the away ground.

He told me he’d been to Turf Moor once but only to collect a ticket to give to a friend as they make you collect with ID at the ground.

(Obviously in this case that system was also flawed but only for local-ish games where people would bother to do that)

I cannot see an away club setting up to provide that service for visiting sides...why would they? They have enough to do on match days with home tickets

[NewClaret]

I cannot see an away club setting up to provide that service for visiting sides...why would they? They have enough to do on match days with home tickets

The way he described it to me, United officials managed it. They gave you a location to collect. 2000 people collecting tickets on the day of the match sounds carnage to me but I didn’t go in to specifics with him.

I did know this is definitely true for United European aways though, as I have a friend who does those.

[Spijed]

The way he described it to me, United officials managed it. They gave you a location to collect. 2000 people collecting tickets on the day of the match sounds carnage to me but I didn’t go in to specifics with him.

I did know this is definitely true for United European aways though, as I have a friend who does those.

I went to the Aberdeen game and we were told we'd need our passports etc. and to arrive early (even though we'd already got our tickets). Yet there were no checks at all so anyone could have used the tickets.

[NewClaret]

Does anyone have an idea as to how many paid the £250?

Bit of a waste of money if quite a few weren't able to buy tickets for the Salford game due to 5% being available.

I’m a bit sceptical about this 5% lark. Let’s say 100 bought, that’s £25k. Why **** off your away-travelling fan base for £25k?

But if it’s 100 only 70% got a ticket. If it’s 200, 35% did. 300, 23%. So presumably they’ll also be hacked off at paying £250 for no real gain either? I reckon however many it is they’ll all have got their hands on one, somehow.

[Nori1958]

The way he described it to me, United officials managed it. They gave you a location to collect. 2000 people collecting tickets on the day of the match sounds carnage to me but I didn’t go in to specifics with him.

I did know this is definitely true for United European aways though, as I have a friend who does those.

I know they do it for European games, but I've met United fans before games at turf moor, and they've never had to collect tickets. Perhaps the person was picking up a reprinted ticket, like our fans do if the post didn't work?

[NewClaret]

I know they do it for European games, but I've met United fans before games at turf moor, and they've never had to collect tickets. Perhaps the person was picking up a reprinted ticket, like our fans do if the post didn't work?

Not sure; he just told me he’d been up to TM to collect as United make you do it at the ground, but he met a mate and passed it on. The gist was that he could do that for local games, so let a mate have it, but would never do it for games where he’d travelled further afield.

Didn’t go in to details, just what he said.

[MeeActon1]

No, the away ground.

He told me he’d been to Turf Moor once but only to collect a ticket to give to a friend as they make you collect with ID at the ground.

(Obviously in this case that system was also flawed but only for local-ish games where people would bother to do that)

Yes, United did this in our last PL season, they had one of the windows in the ticket office manned by a bloke with Man Utd ID and he was handing out tickets in return for fans showing ID and booking documents. It wasn’t ideal at Turf Moor as the ticket office is so small and the queue was huge for both Burnley and United fans trying to getting through the doors.

[Targetman]

I know they do it for European games, but I've met United fans before games at turf moor, and they've never had to collect tickets. Perhaps the person was picking up a reprinted ticket, like our fans do if the post didn't work?

A certain percentage of Man Utd fans are chosen to collect tickets personally for away games with photo ID.
This is to try and stop their fans from buying away tickets and selling them on, and not actually attending the games themselves.

The fans who need to collect personally are chosen at random so if you are buying tickets for Man Utd away games you are never sure whether or not you will need to collect them on the day or whether they will be posted to you.

The FA have a similar system for England away games with a 100% collection policy for members who qualify for away tickets.

For example.....I was in Poland at the weekend for the Ukraine v England game, I knew that I was guaranteed a ticket which I had already paid for but had to collect it prior to kick off. The FA had a collection office set up at a hotel in the city centre of Wroclaw, tickets were available for collection on Friday the day before the game and on Saturday the day of the game.

You have to personally collect your own ticket with photo ID, you cannot collect someone elses ticket on their behalf.
The same thing applies for England's game in Glasgow tomorrow night, England have an allocation of 2,900 tickets and everyone has to collect their ticket from a city centre hotel either today or tomorrow before kick off.

The home teams do not facilitate this for the FA, they organise it independently just as Man Utd do for their fans.

It would take up quite a lot of time for Burnley FC staff to do something like this for our away games, not to mention the financial costs involved.
Anyway would it be really necessary when a lot of our away games don't sell out anyway?

[NewClaret]

Anyway would it be really necessary when a lot of our away games don't sell out anyway?

Thanks for the overall explanation, that makes sense.

Didn’t copy and paste it all as it’s a long post, but in response to this question: No, obviously it wouldn’t make sense to do this for every game but surely it would for those that sell out on, say, the first day? Or hour, in this case? Or something similar.

The issue of people using others loyalty points to get tickets for games is well known and publicised on here. To keep it fair the club should label up tickets with name and clarets ID and run some spot checks at the turnstile. Will never happen though.

[NewClaret]

Yes, United did this in our last PL season, they had one of the windows in the ticket office manned by a bloke with Man Utd ID and he was handing out tickets in return for fans showing ID and booking documents. It wasn’t ideal at Turf Moor as the ticket office is so small and the queue was huge for both Burnley and United fans trying to getting through the doors.

Thanks for clarifying.

[Nori1958]

A certain percentage of Man Utd fans are chosen to collect tickets personally for away games with photo ID.
This is to try and stop their fans from buying away tickets and selling them on, and not actually attending the games themselves.

The fans who need to collect personally are chosen at random so if you are buying tickets for Man Utd away games you are never sure whether or not you will need to collect them on the day or whether they will be posted to you.

The FA have a similar system for England away games with a 100% collection policy for members who qualify for away tickets.

For example.....I was in Poland at the weekend for the Ukraine v England game, I knew that I was guaranteed a ticket which I had already paid for but had to collect it prior to kick off. The FA had a collection office set up at a hotel in the city centre of Wroclaw, tickets were available for collection on Friday the day before the game and on Saturday the day of the game.

You have to personally collect your own ticket with photo ID, you cannot collect someone elses ticket on their behalf.
The same thing applies for England's game in Glasgow tomorrow night, England have an allocation of 2,900 tickets and everyone has to collect their ticket from a city centre hotel either today or tomorrow before kick off.

The home teams do not facilitate this for the FA, they organise it independently just as Man Utd do for their fans.

It would take up quite a lot of time for Burnley FC staff to do something like this for our away games, not to mention the financial costs involved.
Anyway would it be really necessary when a lot of our away games don't sell out anyway?

Thanks for that...makes sense

[burnmark]

I’ve noticed away fans queuing up at the ticket office for the last three games and wondered why. The above probably explains it.

[Targetman]

Thanks for the overall explanation, that makes sense.

Didn’t copy and paste it all as it’s a long post, but in response to this question: No, obviously it wouldn’t make sense to do this for every game but surely it would for those that sell out on, say, the first day? Or hour, in this case? Or something similar.

The issue of people using others loyalty points to get tickets for games is well known and publicised on here. To keep it fair the club should label up tickets with name and clarets ID and run some spot checks at the turnstile. Will never happen though.

It would make very good sense if, as you say, the club were to put in place a collection only on the day for games which sell out quickly.
With a threat of strong action to be taken against anyone who were found to be abusing the system I'm sure this would go a long way to stop people allowing friends to use their names/loyalty points.

When posters are boasting about doing just that on this message board then I feel that it is time for the club to try to close that loophole.

[jrgbfc]

Not sure it's worth making people collect their tickets in person with us, when the majority of away games will get to general sale anyway.
If you're on a day on the beer in London or there's traffic problems who wants to mess about getting to the ground early to pick their ticket up?

[Spijed]

Not sure it's worth making people collect their tickets in person with us, when the majority of away games will get to general sale anyway.
If you're on a day on the beer in London or there's traffic problems who wants to mess about getting to the ground early to pick their ticket up?

Would it be fair to say that quite a few away games won't even sell out, even if they get to general sale?

[Targetman]

Not sure it's worth making people collect their tickets in person with us, when the majority of away games will get to general sale anyway.
If you're on a day on the beer in London or there's traffic problems who wants to mess about getting to the ground early to pick their ticket up?

It has been suggested that only away games which are expected to sell out very quickly could be selected for collection only on the day of the game. It wouldn't be necessary for everyone to collect their tickets, say maybe 10%. The club could make it known before the ticket sales start for that particular game that they would be using that method.

Next month for example, Brentford away, Bournemouth away. Brentford we will get around 1,600 tickets, 10% collection would mean 160 fans having to collect their ticket in person with photo ID from the stadium or somewhere nearby.
Bournemouth we usually get around 1,100 tickets so 110 fans having to do a similar thing.

As long as Burnley publicise that they are going to do this before the tickets go on sale, then I'm sure it will make people have second thoughts about letting other people use their details/loyalty points if they know that they face possible action from the club.

[NewClaret]

It would make very good sense if, as you say, the club were to put in place a collection only on the day for games which sell out quickly.
With a threat of strong action to be taken against anyone who were found to be abusing the system I'm sure this would go a long way to stop people allowing friends to use their names/loyalty points.

When posters are boasting about doing just that on this message board then I feel that it is time for the club to try to close that loophole.

Yes, it’s obviously pointless for the majority, but where there’s been such high demand and fans have missed out I feel it should be policed in some way.

The number of kids you’d see at 6000 pt games last year, which don’t get me wrong is great to see, but obviously impossible without people breaking the rules.

[NewClaret]

It has been suggested that only away games which are expected to sell out very quickly could be selected for collection only on the day of the game. It wouldn't be necessary for everyone to collect their tickets, say maybe 10%. The club could make it known before the ticket sales start for that particular game that they would be using that method.

Next month for example, Brentford away, Bournemouth away. Brentford we will get around 1,600 tickets, 10% collection would mean 160 fans having to collect their ticket in person with photo ID from the stadium or somewhere nearby.
Bournemouth we usually get around 1,100 tickets so 110 fans having to do a similar thing.

As long as Burnley publicise that they are going to do this before the tickets go on sale, then I'm sure it will make people have second thoughts about letting other people use their details/loyalty points if they know that they face possible action from the club.

This is a good point because pretty sure that United fan said non-collectors were penalised in some way.

[fidelcastro]

Would it be fair to say that quite a few away games won't even sell out, even if they get to general sale?

Which games do you think won't sell out?

[Claret Till I Die]

Forest ?

[Targetman]

Which games do you think won't sell out?

Wolves, Arsenal, Brighton, West Ham, Palace, Chelsea, Spurs and Aston Villa.

[Loyalclaret]

Couple of points
'kids who clearly don't have 6,000 points' there are legitimate ways to get tickets without having 6k points or using someone else's clarets number, whether people think that's fair is another argument.

Aside from the UTD/England examples, away fans at Turf could also be picking up comp tickets from the BFC tocket office, just like our fans often do at away matches.

[4midable]

Which games do you think won't sell out?

Most

[claretonthecoast1882]

Which games do you think won't sell out?

Forest cup, Forest league, Wolves, Brighton, Palace also have doubts we would sell the full 3000 for Spurs, Arsenal, West Ham or Chelsea

[jrgbfc]

No chance we'll sell out at City either on a midweek in January. People have endured all the pain they can with that one!

[Clive 1960]

Seems like the novelty is wearing of now we are back in the Premier league people can't be arsed , it was harder to get a ticket in the championship.

[CrosspoolClarets]

Disappointed not to get Salford priority having had top level points for many years and a season ticket holder for 25, now I have just under 2,000 points, but I haven’t been to many away games (couple a season) since starting a family and that to me seems fair and I support it.

I personally would use technology to print names on tickets and have a way of sampling this on entry. Eventually the giving of numbers to friends and family would cease, because that isn’t fair, we all know many will be attending who don’t have sufficient priority and it is biased in favour of large groups who can shuffle things around, like a supporters club who can coordinate dozens of people on a Whatsapp to see who is going each time and use the points of the ones who are not.

That won’t happen though so we probably need to just suck it up and live with it.

[ClaretInLeeds]

Disappointed not to get Salford priority having had top level points for many years and a season ticket holder for 25, now I have just under 2,000 points, but I haven’t been to many away games (couple a season) since starting a family and that to me seems fair and I support it.

I personally would use technology to print names on tickets and have a way of sampling this on entry. Eventually the giving of numbers to friends and family would cease, because that isn’t fair, we all know many will be attending who don’t have sufficient priority and it is biased in favour of large groups who can shuffle things around, like a supporters club who can coordinate dozens of people on a Whatsapp to see who is going each time and use the points of the ones who are not.

That won’t happen though so we probably need to just suck it up and live with it.

No tickets for Salford were released to Supporters clubs.

Thankfully, 4 of the 5 in our group had enough points and got tickets. The fifth one has had to suck it up!

[Rick_Muller]

No tickets for Salford were released to Supporters clubs.

Thankfully, 4 of the 5 in our group had enough points and got tickets. The fifth one has had to suck it up!

they didn't say that. They said "like a supporters club who can coordinate dozens of people on a Whatsapp" - which does happen as it allows people who have enough points to share their Claret Number with the supporters club group to enable them to get the tickets they need in bulk.

I too would welcome some further controls over issuing of away tickets for the limited supply games - i.e. only fans who can actually go get the tickets and the pooling of claret numbers for games like this is prohibited in some way (collection at away ground with ID as an example).

But the new system is working apart from that aspect so overall I am not too unhappy at all with it. I know I'll get tickets for the games in London I want to go to as they're more local to me, and my only concern is Luton away again.

[Lizzie1882]

Yep same here, I had 7700 points now i'me down to 1780.

[Spijed]

they didn't say that. They said "like a supporters club who can coordinate dozens of people on a Whatsapp" - which does happen as it allows people who have enough points to share their Claret Number with the supporters club group to enable them to get the tickets they need in bulk.

I too would welcome some further controls over issuing of away tickets for the limited supply games - i.e. only fans who can actually go get the tickets and the pooling of claret numbers for games like this is prohibited in some way (collection at away ground with ID as an example).

But the new system is working apart from that aspect so overall I am not too unhappy at all with it. I know I'll get tickets for the games in London I want to go to as they're more local to me, and my only concern is Luton away again.

Will Luton be a problem as it's midweek?

[Rick_Muller]

Will Luton be a problem as it's midweek?

possibly not, but I recall them selling really quick last season. If only I was on a supporters club WhatsApp group

[Nori1958]

possibly not, but I recall them selling really quick last season. If only I was on a supporters club WhatsApp group

It doesn't need to be a supporters club WhatsApp group.... There are other groups that allow you to use points if not being used by somebody

[quoonbeatz]

Sell tickets to season ticket holders, no points required, then general sale.

Queue jumping, gaming the system using other's points - gone.

Families and groups who travel together running the risk of missing out because one of them hasn't got the points - gone.

Disparity between older fans and younger fans - gone.

Thinking up convoluted ways to ensure the 'right' people get tickets - gone.

Fairness across the board - massively increased.

Engagement from fans who couldn't get anywhere near to having the points - most likely increased.

Chances of people who regularly go to away games getting tickets - unlikely to change.

I've been in the top bracket for ages and still am based on this season so far but I'd welcome a fairer system theat gives a more equal opportunity of getting tickets to more people.

There aren't really any downsides to the above. Perfect solution.

[giveusaB]

Same for me.I had just under 10,000 points but now down to 1,800.Being a full time carer at home does restrict my chances of building up many more points but if it’s allowing people who go to most away games that’s fair enough.

[Rick_Muller]

Sell tickets to season ticket holders, no points required, then general sale.

Queue jumping, gaming the system using other's points - gone.

Families and groups who travel together running the risk of missing out because one of them hasn't got the points - gone.

Disparity between older fans and younger fans - gone.

Thinking up convoluted ways to ensure the 'right' people get tickets - gone.

Fairness across the board - massively increased.

Engagement from fans who couldn't get anywhere near to having the points - most likely increased.

Chances of people who regularly go to away games getting tickets - unlikely to change.

I've been in the top bracket for ages and still am based on this season so far but I'd welcome a fairer system theat gives a more equal opportunity of getting tickets to more people.

There aren't really any downsides to the above. Perfect solution.

there are many issues with what you suggest, but the quickest one to point out is this. with 15000+ season ticket holders potentially all vying for 900 tickets - can you explain the POS the club would use to sell them? Online? what about older fans who cant internet? Ticket Office? what about fans who live on the other side of the country? Mix of online and ticket office? the system needed for that is quite complex and is also the reason the club issue blocks of tickets online at a time.

It really isn't simple, granted it could be easier and possibly fairer but it is not simple at all.

[AGENT_CLARET]

With the points system now only counting over the past five season's this now quite rightly rewards fan's that have had a season ticket plus have followed the Clarets regularly over the same period.

I've seen some fans posting "I've had a season ticket for 30 year's and my points have gone from 9000 down to 1500" and so on yet openly say they've only been to a handful of away game's over the past god knows season's then moan they don't have enough points now (to cherry pick the games) to buy the tickets they want, I'm glad the new points system rewards Clarets that regularly follow the club home and away and not just those born 40,50 or 60 years ago because they've had a season ticket longer, it's a points system that now rewards loyalty over a rolling period, if you build up the points you've nothing to complain about

I'm a season ticket holder for 44 years and go to about 75% of all away games on a weekend

[Nori1958]

Sell tickets to season ticket holders, no points required, then general sale.

Queue jumping, gaming the system using other's points - gone.

Families and groups who travel together running the risk of missing out because one of them hasn't got the points - gone.

Disparity between older fans and younger fans - gone.

Thinking up convoluted ways to ensure the 'right' people get tickets - gone.

Fairness across the board - massively increased.

Engagement from fans who couldn't get anywhere near to having the points - most likely increased.

Chances of people who regularly go to away games getting tickets - unlikely to change.

I've been in the top bracket for ages and still am based on this season so far but I'd welcome a fairer system theat gives a more equal opportunity of getting tickets to more people.

There aren't really any downsides to the above. Perfect solution.

Worked like that for year's before the points system

There's only a certain group of fans who would be against it

[quoonbeatz]

there are many issues with what you suggest, but the quickest one to point out is this. with 15000+ season ticket holders potentially all vying for 900 tickets - can you explain the POS the club would use to sell them? Online? what about older fans who cant internet? Ticket Office? what about fans who live on the other side of the country? Mix of online and ticket office? the system needed for that is quite complex and is also the reason the club issue blocks of tickets online at a time.

It really isn't simple, granted it could be easier and possibly fairer but it is not simple at all.

None of those 'problems' aren't already there now. My mate runs ticket ops for events that are way bigger than burnley away games, often selling out in seconds due to the demand. It wouldn't be difficult for us to do.

[AGENT_CLARET]

Worked like that for year's before the points system

There's only a certain group of fans who would be against it

Yes the 2k plus club

[Rick_Muller]

None of those 'problems' aren't already there now. My mate runs ticket ops for events that are way bigger than burnley away games, often selling out in seconds due to the demand. It wouldn't be difficult for us to do.

but it would alienate a large section of the customer base, or dont you see that?

[ClaretInLeeds]

The only people against the new scheme are those who haven’t attended games regularly for the last 5 years.

[quoonbeatz]

but it would alienate a large section of the customer base, or dont you see that?

It wouldn't alienate anyone who isn't already more alienated by the current and previous system. It would be far more inclusive.

[Claret Till I Die]

Is there any reason why all questions and possible answers aren't posted on the Forest away thread ?

[ClaretInLeeds]

Is there any reason why all questions and possible answers aren't posted on the Forest away thread ?

Because the people who want to pick and choose their games like Luton and Salford don’t want to go to Forest, Watford, Brighton and suchlike to get the points required.

They want open access to the games they choose to go to whilst trying to belittle those who travel to the “lesser” games that are harder to get to and require actual loyalty to attend.

[quoonbeatz]

Because the people who want to pick and choose their games like Luton and Salford don’t want to go to Forest, Watford, Brighton and suchlike to get the points required.

They want open access to the games they choose to go to whilst trying to belittle those who travel to the “lesser” games that are harder to get to and require actual loyalty to attend.

Not sure if that's aimed at me but there's certainly no belittling going on. I think it's great that people want to travel and can afford to travel, all over the gaff to support the team, maximum respect to them.

I'm not arsed about Luton but I'm going to Salford as its my most local game and I'll be at Forest on Monday, having bought a ticket in the first priority window.

[Spijed]

possibly not, but I recall them selling really quick last season. If only I was on a supporters club WhatsApp group

As it's close to Luton, playing Watford on a Friday night last year we took 1,230, so Luton (1026 went last season) probably will sell out, but unlikely to be a mass stampede.

[Somethingfishy]

Can someone tell Jack that I'm alright?

[IanMcL]

It doesn't need to be a supporters club WhatsApp group.... There are other groups that allow you to use points if not being used by somebody

Crime syndicates!