Loyalty Points

[Cardclaret]

When I questioned my reduction the Ticket Office advised both mine and my sons accounts have been deducted 470 points. so looks about right.
[/quote]

So has everyone's fallen by 400 ish points. Is this due to the Covid year when they didn't take payments.

[Leisure]

When I questioned my reduction the Ticket Office advised both mine and my sons accounts have been deducted 470 points. so looks about right.

So has everyone's fallen by 400 ish points. Is this due to the Covid year when they didn't take payments.
[/quote]

Some people have had far more than 400ish points deducted. Anywhere up to 1000 points in fact!

[Leisure]

When I try and log into the Ticketmaster site I get an error message ?????

Are you trying to log on to the BFC site or trying direct to Ticketmaster?

[Leisure]

End of last season I had over 1900 points when I just looked today it has dropped to 1460 despite me renewing my ST. Does that sound right or do I need to contact TO.

Your end of season total of 1900 points already included the 350 ST points for this season. So your 440 deducted points includes 350 points for your 2018/19 ST, plus the 90 extra points you got that season for away games and cup games.

[AGENT_CLARET]

Mine dropped from 2600 to 2090

[Leisure]

Mine dropped from 2600 to 2090

So 350 for ST and 160 for away and cup games.

[claretonthecoast1882]

So 350 for ST and 160 for away and cup games.

Me and my 2 lads buy tickets together and if any or all of us aren't going we still buy the tickets and move them on.

All 3 of us have different points totals.

[RHansburyEsq]

Me and my 2 lads buy tickets together and if any or all of us aren't going we still buy the tickets and move them on.

All 3 of us have different points totals.

Erm…..

[Leisure]

Me and my 2 lads buy tickets together and if any or all of us aren't going we still buy the tickets and move them on.

All 3 of us have different points totals.

Suggest that you contact the TO pointing this out and asking them to re-check your points.

[Row x]

Me and my 2 lads buy tickets together and if any or all of us aren't going we still buy the tickets and move them on.

All 3 of us have different points totals.

An example why the loyalty system is a waste of time

[NottsClaret]

A mid table finish this season and all this resolves itself. There'll be discounts and deals on tickets, not membership fees.

[Leisure]

A mid table finish this season and all this resolves itself. There'll be discounts and deals on tickets, not membership fees.

That's what I like, a bit of confidence in the team!

[chipbutty]

In a few years time it will become that the only difference between the regular supporters (those with season tickets for 5 years minimum) will be the amount of points accrued from away games and cup games...which is exactly how it should be.
Crucially younger supporters with a season ticket for a minimum of 5 years won't be at any disadvantage.

BS
If someone has had a season ticket for 20 plus years and someone has had one for 5 years, then why should they receive the same bonuses?

[claretonthecoast1882]

An example why the loyalty system is a waste of time

Not really, I went to 17 of the 19 away games last season lads went to 18.

The one we all missed for a family wedding didn't sell out then again not many did last season.

[Row x]

Not really, I went to 17 of the 19 away games last season lads went to 18.

The one we all missed for a family wedding didn't sell out then again not many did last season.

Not particularly blaming you, but that's what happens to lots of tickets, meaning many people are going to games without the required points, so the system doesn't work as intended. I know people with 50 points but went to every away game last season, and 5 home games, so what's the point in the loyalty system as it is now?

[claretonthecoast1882]

Not particularly blaming you, but that's what happens to lots of tickets, meaning many people are going to games without the required points, so the system doesn't work as intended. I know people with 50 points but went to every away game last season, and 5 home games, so what's the point in the loyalty system as it is now?

There is always a flaw with any system, well apart from the new one which is pay £150 and you can buy a ticket for any away you want even if you have 10 points.

I have always thought that away games should be done on the number of aways the previous season, something like

Season ticket holder and 15 aways, then 10 aways then 5 but that still would have similar issues. Without having to use some form of photo ID when entering the ground which will never happen then any system has its flaws.

[Row x]

There is always a flaw with any system, well apart from the new one which is pay £150 and you can buy a ticket for any away you want even if you have 10 points.

I have always thought that away games should be done on the number of aways the previous season, something like

Season ticket holder and 15 aways, then 10 aways then 5 but that still would have similar issues. Without having to use some form of photo ID when entering the ground which will never happen then any system has its flaws.

I agree you could never have ID checks, the queues are bad enough if someone is checking bags correctly.

The other idea would have no effect on those who use the points of a season ticket holder who doesn't go to away games. Their record would show them as a season ticket holder who has purchased tickets for every away game

It's almost getting to the point where tickets should just go on sale to season ticket holders from the start

[Cardclaret]

Your end of season total of 1900 points already included the 350 ST points for this season. So your 440 deducted points includes 350 points for your 2018/19 ST, plus the 90 extra points you got that season for away games and cup games.

Bizarrely had a look today and my points total has gone up to 1810.

[Leisure]

Bizarrely had a look today and my points total has gone up to 1810.

Looks like they've re-added 350 for your ST.

[clarets1978]

BS
If someone has had a season ticket for 20 plus years and someone has had one for 5 years, then why should they receive the same bonuses?

We arent really having to go over this again are we?

[Leisure]

BS
If someone has had a season ticket for 20 plus years and someone has had one for 5 years, then why should they receive the same bonuses?

Because that's the new system. Also it's not just about how long people have had a ST, it's also about having attended away games.

[ClaretTony]

BS
If someone has had a season ticket for 20 plus years and someone has had one for 5 years, then why should they receive the same bonuses?

This coming season will be my 64th and a hell of a lot of away games to add to that too.

[John Johnson 1605]

I have 1790 loyalty points. I’m OK to access extra tickets for home games and the ground tour. However, when I try and access the away ticket link the page collapses and I get this message;

Invitation redemption failed
An error has occurred. Please retry again shortly.

Anyone experiencing similar issues ?

[Somethingfishy]

Can someone with a better grasp of the points system answer me this?

My daughter has had a season ticket since the 20/21 season. It was the season of covid and behind closed doors so obviously it wasn't used. By my calculations the first of the 5 years counting back is that season (20/21, 21/22, 22/23, 23/24 and now this season. So she should have a 5 year previous history of having a season ticket and thus at least 1750 points. However she is only on 1570.
Is there some anomaly I am missing? Or have they miscalculated?

Somebody mentioned they might not be counting the covid season but then that wouldn't explain how people can get over 2000. I've also seen that 19/20 is still being counted in but that falls outside the 5 years if this present season is to be counted. Which seasons are they counting in this calculation?

Anyone help?

[Claret Till I Die]

They removed the 2018/19 season points this time

[Leisure]

Can someone with a better grasp of the points system answer me this?

My daughter has had a season ticket since the 20/21 season. It was the season of covid and behind closed doors so obviously it wasn't used. By my calculations the first of the 5 years counting back is that season (20/21, 21/22, 22/23, 23/24 and now this season. So she should have a 5 year previous history of having a season ticket and thus at least 1750 points. However she is only on 1570.
Is there some anomaly I am missing? Or have they miscalculated?

Somebody mentioned they might not be counting the covid season but then that wouldn't explain how people can get over 2000. I've also seen that 19/20 is still being counted in but that falls outside the 5 years if this present season is to be counted. Which seasons are they counting in this calculation?

Anyone help?

The current 5 year rolling period (2019/20 to 2023/24) includes 4 previous years of ST's plus this coming seasons ST, so 5 x 350 = 1750. But if you daughter didn't get a ST until 2020/21 she would have 4 x 350 = 1400 plus any additional points from cup games and away games.

[ClaretTony]

As Leisure has posted, it’s five previous seasons which starts with 2019/20 so because of Covid the maximum points from season tickets is 5x350 which is 1,750. For your daughter it’s 350 less than that.

[Squazo]

i think it’s a fair system. if you’ve had a ST and gone on most away games for five years you should be fine for tickets. it shouldn be based on if you followed the club in 1986, that’s not fair on the new younger supporters

[Somethingfishy]

As Leisure has posted, it’s five previous seasons which starts with 2019/20 so because of Covid the maximum points from season tickets is 5x350 which is 1,750. For your daughter it’s 350 less than that.

So am I right in assuming that 20/21 has been discounted? 19/20 wouldn't otherwise be in the 5 year period.

20/21
21/22
22/23
23/24
and this seasons is year 5. This is how it would have been but for covid?

[Leisure]

So am I right in assuming that 20/21 has been discounted? 19/20 wouldn't otherwise be in the 5 year period.

20/21
21/22
22/23
23/24
and this seasons is year 5. This is how it would have been but for covid?

Correct.

[ClaretTony]

So am I right in assuming that 20/21 has been discounted? 19/20 wouldn't otherwise be in the 5 year period.

20/21
21/22
22/23
23/24
and this seasons is year 5. This is how it would have been but for covid?

19/20 is still included. That comes off next year and then in 2026 we lose 20/21 for which we all have zero points.

It’s five years plus the current season.

[Somethingfishy]

19/20 is still included. That comes off next year and then in 2026 we lose 20/21 for which we all have zero points.

It’s five years plus the current season.

...but that is six seasons of points. Surely it's as Leisure posted and 4 previous years and this season and the only reason 19/20 is included is because 20/21 is discounted. Next season 20/21 will drop off anyway.

[ClaretTony]

...but that is six seasons of points. Surely it's as Leisure posted and 4 previous years and this season and the only reason 19/20 is included is because 20/21 is discounted. Next season 20/21 will drop off anyway.

No it’s the current season and the five previous seasons.

[Somethingfishy]

No it’s the current season and the five previous seasons.

That is 6x350 though and 2100 points?

[ClaretTony]

That is 6x350 though and 2100 points?

Not currently because there wasn’t a season ticket for 2020/21 but when we reach the 2026/27 season there will be six season tickets included.

[Somethingfishy]

Not currently because there wasn’t a season ticket for 2020/21 but when we reach the 2026/27 season there will be six season tickets included.

Right. I get you now

[ClaretTony]

Right. I get you now

And with us now having had a season with 20 points for away games I’m surprised they’ve stayed at 2,000 for the first priority.

[Somethingfishy]

It's easier working out a D/L par score than this loyalty points malarkey

[lagerbilly]

I dropped from 2780 down to 2140. Take off the 350 plus 50 for the trip to Istanbul this means I lost a further 240 points or 24 games. I went to a good few away games and the odd home cup game and friendly but I reckon I lost about 80 points more than I should have.

[ClaretTony]

I dropped from 2780 down to 2140. Take off the 350 plus 50 for the trip to Istanbul this means I lost a further 240 points or 24 games. I went to a good few away games and the odd home cup game and friendly but I reckon I lost about 80 points more than I should have.

I think it was only 10 points for Istanbul - we got 50 points for Olympiacos at home.

The absolute maximum for the season was 660, that’s season ticket, all away league games and all cup games including the six in Europe.

There weren’t any points awarded for the friendlies.

[Leisure]

I think it was only 10 points for Istanbul - we got 50 points for Olympiacos at home.

The absolute maximum for the season was 660, that’s season ticket, all away league games and all cup games including the six in Europe.

There weren’t any points awarded for the friendlies.

But many people lost more than 660!

[ClaretTony]

But many people lost more than 660!

I lost 790

[1989_claret]

Do we have a rough idea of how many people have +2000 points?

[ClaretTony]

Do we have a rough idea of how many people have +2000 points?

I don't think they will give out that info nows but the numbers will 2,000 points plus will steadily increase over time because the '10 points for away games' will eventually disappear and then in two years time there will be no points deducted in the summer because it will be the 2020/21 season disappearing when none of us got any points.

Example: Someone who has a season ticket and goes to ten away games per season and is currently on 1,900 points.

Over the new season he'll pick up 200 points for the away games and 350 for his season ticket and next summer will lose 100+350 which will take him to 2,000 this time next year. One year on, he'll pick up another 200+350 but with none disappearing will be on 2,550.

[ChorltonCharlie]

I have no idea why they don't just base the points needed off the allocation for each away game. it would be so easy for them to do. ~2,000 tickets for Sunderland, then work out what points the top 2,000 at least have and there's your cut off. With most of our away games not selling out in minutes, there's even an argument that after that you just go to all current ST holders. Loyalty points was only ever about making sure current ST holders who went to most away games didn't suddenly miss out once demand outweighed supply.

[ClaretTony]

I have no idea why they don't just base the points needed off the allocation for each away game. it would be so easy for them to do. ~2,000 tickets for Sunderland, then work out what points the top 2,000 at least have and there's your cut off. With most of our away games not selling out in minutes, there's even an argument that after that you just go to all current ST holders. Loyalty points was only ever about making sure current ST holders who went to most away games didn't suddenly miss out once demand outweighed supply.

Too much logic and common sense with that approach. I know they do that at a number of clubs.

[IanMcL]

BS
If someone has had a season ticket for 20 plus years and someone has had one for 5 years, then why should they receive the same bonuses?

Why not?

[1989_claret]

I don't think they will give out that info nows but the numbers will 2,000 points plus will steadily increase over time because the '10 points for away games' will eventually disappear and then in two years time there will be no points deducted in the summer because it will be the 2020/21 season disappearing when none of us got any points.

Example: Someone who has a season ticket and goes to ten away games per season and is currently on 1,900 points.

Over the new season he'll pick up 200 points for the away games and 350 for his season ticket and next summer will lose 100+350 which will take him to 2,000 this time next year. One year on, he'll pick up another 200+350 but with none disappearing will be on 2,550.

Jeez didn't think of this.

Reason i asked is the Oxford away allocation will be circa 1500 and after me struggling to load the site yesterday for a short time i can imagine it could be a scramble for tickets depending how many have +2000 points with it being a new ground.

[ClaretTony]

Jeez didn't think of this.

Reason i asked is the Oxford away allocation will be circa 1500 and after me struggling to load the site yesterday for a short time i can imagine it could be a scramble for tickets depending how many have +2000 points with it being a new ground.

It's why the Chorlton Charlie post this morning makes sense.

[1989_claret]

It's why the Chorlton Charlie post this morning makes sense.

Agreed.