Lease car advice

[SuperClarets]

Hoping for a bit of advice off anyone who deals with lease cars regularly please.

I’ve got a lease car through my work that is provided by a third party company.

My lease car has broken down three times in the last 7 months (it was only registered in Sept 23) and it is a recurring fault.

Given this is the third time that this has happened and the manufacturer cannot fix it - what are my options with regards to refusing to take the car back and asking the lease company for a new one?

[Clovius Boofus]

Sorry, can't answer, but I'd like to know the make and model of your current car?

[SuperClarets]

Sorry, can't answer, but I'd like to know the make and model of your current car?

I have a Mini Cooper Electric.

BMW Mini have not even been able to diagnose the fault, nor replicate it.

[Clovius Boofus]

I have a Mini Cooper Electric.

BMW Mini have not even been able to diagnose the fault, nor replicate it.

Thanks for the info.

[GetIntoEm]

what are the lease company saying? the car belongs to them, they should be as concerned as you are.

Seems to me that is should be a good reason to refuse it. push it with the lease/finance company rather than BMW

[59claret]

they won't swap or take back without charging for the rest of the lease. I lease an electric Corsa and the battery range is crap - no where near what was promised. I tried swapping for that reason but they were not for helping

[SuperClarets]

what are the lease company saying? the car belongs to them, they should be as concerned as you are.

Seems to me that is should be a good reason to refuse it. push it with the lease/finance company rather than BMW

I've previously dealt with Mini BMW directly, although this morning I have emailed the lease company expressing my concerns. I am currently awaiting a reply from them.

[SuperClarets]

they won't swap or take back without charging for the rest of the lease. I lease an electric Corsa and the battery range is crap - no where near what was promised. I tried swapping for that reason but they were not for helping

I'm not asking to swap it because the battery range is insufficient - I am asking because the car is, in my opinion, not safe to drive and Mini BMW cannot diagnose a fault.

Losing power on a motorway without any warning and reason is pretty good grounds for me to ask them to replace the car, I would have thought?

[Boroclaret]

Is it not under warranty?

I had an issue with my lease car last year, took it straight into the dealer where i got it and as it was under warranty they gave me a hire car until they sorted it.

Don't let them fob you off.

[ALP]

What have the lease company and your manager done to (no pun intended) accelerate this as a complaint on grounds of safety and risk? You need to take it up the pecking order at work and ensure written communication at all stages as a backup should it get messy and legal.

[SuperClarets]

Is it not under warranty?

I had an issue with my lease car last year, took it straight into the dealer where i got it and as it was under warranty they gave me a hire car until they sorted it.

Don't let them fob you off.

I don't have an issue with the service I've been provided with. My issue is that this has happened three times without the issue being resolved, I am asking where I stand with refusing to take the car back due to losing all confidence in it.

[SuperClarets]

What have the lease company and your manager done to (no pun intended) accelerate this as a complaint on grounds of safety and risk? You need to take it up the pecking order at work and ensure written communication at all stages as a backup should it get messy and legal.

My manager has been supportive, I am awaiting a response with regards to my available options from the lease company.

I'm just wondering what sort of footing I am on with regards to refusing to take the car back and asking for a replacement.

[FCBurnley]

Tell your lease company that the car is ‘not fit for purpose’ and you want either a replacement or to terminate the lease. I would add that the fault is a danger to you and could cause a serious accident ( if that is correct)

[aclaretinstevenage]

Does your local Radio Station have a consumer affairs slot? The threat of adverse publicity can work wonders.

Down here BBC 3 Counties Radio have a guy whose programme features this type of complaint on a regular basis and more often than not gets results for the consumer. Might be worth a punt with your local station.

[ALP]

My manager has been supportive, I am awaiting a response with regards to my available options from the lease company.

I'm just wondering what sort of footing I am on with regards to refusing to take the car back and asking for a replacement.

I would think that you would have a very good case to refuse the car, if you feel it is endangering your safety.