Email Issues

[warksclaret]

I am currently unable to receive emails from a couple of friends, even though I can email them. Does anyone on here know what may be causing the problem, or who I could follow up with. My provider is BT Broadband. Any help or suggestions would be really appreciated

[Row x]

I am currently unable to receive emails from a couple of friends, even though I can email them. Does anyone on here know what may be causing the problem, or who I could follow up with. My provider is BT Broadband. Any help or suggestions would be really appreciated

Have you tried different email apps?

[warksclaret]

Will give it a try- thanks Row x

[robinoz]

Have you checked they're not going into a spam/junk folder?

Are your friends getting bounce back/non delivery emails which may specify the reason they're not deliverable?

If their ISP uses dynamic IP addresses, it may be they've picked up a blacklisted IP adddress which has previously been used by spammers.

If they know their IP, they can check blacklists at
dnschecker.org/ip-blacklist-checker.php

[warksclaret]

Thanks Robinoz-the answer to the first two points is yes checked spam, and no tehos trying to email me are not getting bounce back/non delivery emails. But I will check your other two points

[robinoz]

Thanks Robinoz-the answer to the first two points is yes checked spam, and no tehos trying to email me are not getting bounce back/non delivery emails. But I will check your other two points

I don't know how you access your email - email program or email through a browser. If you use an email client/program which is using pop3 as popped to IMAP, then try logging into webmail at:
https://email.bt.com/mail/index-tui.jsp?v=ci-MX_3.8.0
and see if there's separate junk/email folders there as they may be getting flagged as spam at isp (BT) level before they get to your device/pc. That's happened to me in the past

[robinoz]

Actually, I was assuming you have a BT email address in the post above. After reading your initial post, I realise that may not be the case, but same idea- if you can, try accessing via webmail in a browser.

[warksclaret]

Cheers Robinoz-I am on it. Thanks , and yes I have a BT email address

[steve_f]

I had this problem with btmail it wouldnt accept emails from hotmail or gmail accounts, there was a setting in the account that had to be changed, i will see if i can find what I did, this was about 5 years ago.

[robinoz]

Says this on a bt help site:
Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the addresses you want to unblock and select it also look for the gmail/hotmail/etc. domain, (the part after @). Click on "delete".

[Tricky Trevor]

I once had email problems whilst using a VPN. Immediately cured when I went back to normal.

[warksclaret]

I had this problem with btmail it wouldnt accept emails from hotmail or gmail accounts, there was a setting in the account that had to be changed, i will see if i can find what I did, this was about 5 years ago.

Thanks SF-thats appreciated.Yes one of the ones I dont get is a gmail account

[rexe78202]

A very handy tool to use to check your email delivery:

https://www.mail-tester.com/

[warksclaret]

A very handy tool to use to check your email delivery:

https://www.mail-tester.com/

Just scored 10 out of 10-its the receiving bit from certain family members thats the issue, not me sending
Thank-you

[warksclaret]

Says this on a bt help site:
Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the addresses you want to unblock and select it also look for the gmail/hotmail/etc. domain, (the part after @). Click on "delete".

The above steps Robinoz, appear to have solved the issue (my wife can now forward me messages again) so thanks .Thanks also to everyone else on this thread for their helpful comments.

[steve_f]

Yes as someone else pointed out nord VPN can be a problem, so if you are using a VPN see if it has a slit tunnelling option you can omit the email app from your VPN

[steve_f]

Great glad you got it sorted out

[robinoz]

Glad you got it working.

[IanMcL]

I once had email problems whilst using a VPN. Immediately cured when I went back to normal.

That happened to me. If I ever use a vpn, next day I get a message telling me there has been strange happenings, so they have stopped my email account, until I reset the password!