Season tickets

[Claret Till I Die]

So, they got back in touch about 10 days ago. Apparently they’ve set up my correct direct debit for the 2nd and can I pay last months missed payment. Excellent I thought, eventually it’s all sorted.
Hahaha. So in my upcoming direct debits, it’s still set up for the tenner and not the full 48.50. What a bloody carry on.

I've just checked and there's nothing from the club due out on the 2nd. Will look again on Tuesday!

[claretdj]

So, they got back in touch about 10 days ago. Apparently they’ve set up my correct direct debit for the 2nd and can I pay last months missed payment. Excellent I thought, eventually it’s all sorted.
Hahaha. So in my upcoming direct debits, it’s still set up for the tenner and not the full 48.50. What a bloody carry on.

Snap, same with mine my lads u18 ticket payment is confirmed for tomorrow, but mine missing again. I paid over the phone last months missed payment & was assured that both were set up & all good for June. Back to square one gents.

[Claret Till I Die]

No reply to an email that I sent this morning.

[ClaretTony]

When Dave Baldwin introduced direct debits for season tickets it was all run by one person at the club and it worked almost perfectly. How on earth have they gone from that to this?

[NewClaret]

When Dave Baldwin introduced direct debits for season tickets it was all run by one person at the club and it worked almost perfectly. How on earth have they gone from that to this?

Ticketmaster.

[Murger]

Rang up the TO this morning. Apparently not all the direct debits have been processed, despite them saying it was sorted. So I have to ring back Friday to pay manually (if it hasn’t been set up by then).

[claretsforever]

I been ticket office this morning about only 1 payment coming and having 2 missed direct debit payment again after being assured everything was sorted last month. The ticket office said they was told by direct debit company everything was sorted, but today one direct debit was took out and two wasnt took out like last month. The ticket office told me the direct debit company told them they will try again in 5 working days and if mine is not took out then i to pay manually again the miss payments and hopefully everything work in July. I always used direct debit for years for season tickets payments and never had any problem when was in house ticket company until this year with change to ticketmaster

[ClaretTony]

Ticketmaster.

Is it Ticketmaster or are we just using another external company for setting up direct debits? Either way, it's another huge mistake changing things.

On the subject of Ticketmaster - Sunderland have sacked them after their play off problems.

[wadeswondergoal]

Burnley football club seem to be the only people in the entire world incapable of setting up a direct debit mandate.

[Jaydee]

I’ve had exactly the same issue as claretsforever and it is ridiculous now. I phoned today and was told I could pay the missing amount but I’m waiting to see if the promised magic happens by Friday. The people in the office are being as helpful as they can but Ticketmaster is not fit for purpose. Does anyone have an email address for the club please so I can at least register my annoyance properly?

[Sheedyclaret]

I’ve had exactly the same issue as claretsforever and it is ridiculous now. I phoned today and was told I could pay the missing amount but I’m waiting to see if the promised magic happens by Friday. The people in the office are being as helpful as they can but Ticketmaster is not fit for purpose. Does anyone have an email address for the club please so I can at least register my annoyance properly?

Ticketoffice@burnleyfc.com

[Leisure]

I’ve had exactly the same issue as claretsforever and it is ridiculous now. I phoned today and was told I could pay the missing amount but I’m waiting to see if the promised magic happens by Friday. The people in the office are being as helpful as they can but Ticketmaster is not fit for purpose. Does anyone have an email address for the club please so I can at least register my annoyance properly?

Gareth Howells
Head of Ticketing and Hospitality
G.Howells@burnleyfc.com

[ClaretTony]

Gareth Howells
Head of Ticketing and Hospitality
G.Howells@burnleyfc.com

What’s happened to the other bloke Rob Holmes who came from Sunderland a few months ago?

[Spike]

Our season tickets went out today on DD as usual
The Club has never had a problem taking our money!

[Leisure]

What’s happened to the other bloke Rob Holmes who came from Sunderland a few months ago?

They're both with the Club and involved in ticketing.

[Jaydee]

Thank you very much. Frustrated email sent.

[Claret Till I Die]

Thank you very much. Frustrated email sent.

Hope you're more successful at getting a reply from Mr Howells than I was. Their customer service skills are sadly lacking. It wouldn't take a minute to reply to the email and give lip service that the complaint is being looked into but that appears too much for them. As you can tell I'm not very happy with them at the moment despite spending thousands down the years in season tickets and merchandise etc.

Bring back Elaine!

[NewClaret]

Is it Ticketmaster or are we just using another external company for setting up direct debits? Either way, it's another huge mistake changing things.

On the subject of Ticketmaster - Sunderland have sacked them after their play off problems.

No idea, I was being flippant.

I haven’t really been following the situation closely but it would t shock me if I turned out to be right about Ticketmaster.

[ClaretTony]

Hope you're more successful at getting a reply from Mr Howells than I was. Their customer service skills are sadly lacking. It wouldn't take a minute to reply to the email and give lip service that the complaint is being looked into but that appears too much for them. As you can tell I'm not very happy with them at the moment despite spending thousands down the years in season tickets and merchandise etc.

Bring back Elaine!

The bloke I mentioned above left Sunderland after causing some issues. I was told that his inability to deal with and respond to supporters was taken to a new level.

[Claret Till I Die]

The bloke I mentioned above left Sunderland after causing some issues. I was told that his inability to deal with and respond to supporters was taken to a new level.

His CV must've missed that bit out....

[Row x]

I do wonder what experience ticketmaster have at setting up direct debits when most of their business is card payments

[Leisure]

I do wonder what experience ticketmaster have at setting up direct debits when most of their business is card payments

Not enough it appears!

[ClaretTony]

I do wonder what experience ticketmaster have at setting up direct debits when most of their business is card payments

If they don’t then it is a crazy decision to outsource it to them if that’s what they’ve done.

[Row x]

If they don’t then it is a crazy decision to outsource it to them if that’s what they’ve done.

Bearing in mind the size of the company, and the massive organisations which have used them for years, I don't really think the club could be criticised for thinking Ticketmaster could cope with a small company such as Burnley, and I'm sure Ticketmaster promised that they could cope

[ClaretTony]

Bearing in mind the size of the company, and the massive organisations which have used them for years, I don't really think the club could be criticised for thinking Ticketmaster could cope with a small company such as Burnley, and I'm sure Ticketmaster promised that they could cope

Bad reputation with football clubs though

[Row x]

Bad reputation with football clubs though

I haven't seen that, but not something I've gone looking for tbh. They've always been ok when I've booked tickets with them going back many years

[wilks_bfc]

Its good (or bad) that all of those that have noticed issues with the DD have raised it, but what about those that haven’t noticed it’s not been paid?

I’ve got to admit I don’t regularly check for the “known” DD that have gone out, but look for “unknown” ones (if that makes sense) and have only been looking because I’m aware of this thread but there will be people that aren’t and don’t

What will happen to them in 2/3 months time when it’s realised? Will they be expected to fork out a lump sum in back payments?

[Leisure]

Its good (or bad) that all of those that have noticed issues with the DD have raised it, but what about those that haven’t noticed it’s not been paid?

I’ve got to admit I don’t regularly check for the “known” DD that have gone out, but look for “unknown” ones (if that makes sense) and have only been looking because I’m aware of this thread but there will be people that aren’t and don’t

What will happen to them in 2/3 months time when it’s realised? Will they be expected to fork out a lump sum in back payments?

Will they even have a seat!

[Orangebernard]

These types of issues are exactly the type that need to be brought to the attention of the newly launched Burnley FC Independent Supporters Association. Hopefully they will be able to put them to the club in a constructive way to try to avoid these issues occurring next season.

[Quickenthetempo]

I haven't seen that, but not something I've gone looking for tbh. They've always been ok when I've booked tickets with them going back many years

Most club messageboards that I have visited seemed to have a thread slagging TicketMaster off.

[Row x]

Most club messageboards that I have visited seemed to have a thread slagging TicketMaster off.

I don't look at other clubs messageboards

How many would clubs would you say?

[Quickenthetempo]

I don't look at other clubs messageboards

How many would clubs would you say?

I don't really, but at a guess would be 9 out of 10 visited.

Once you notice a problem, you see it straight away.

[taio]

Demonstrates the value clubs place on supporters. It's poor that this thread has been running for over a month.

[ClaretTony]

These types of issues are exactly the type that need to be brought to the attention of the newly launched Burnley FC Independent Supporters Association. Hopefully they will be able to put them to the club in a constructive way to try to avoid these issues occurring next season.

I couldn't agree more and I'm sure that BFC ISA are picking up on these issues with the intention of putting them to the club constructively and resolve all these issues.

[Jaydee]

After sending my email I had a very prompt reply from Gareth Howells saying he would sort it out. I have then had a phone call from him explaining what has happened and that it will be sorted for July. He was excellent and I feel very unfrustrated now . Credit where it is due.

[ClaretTony]

After sending my email I had a very prompt reply from Gareth Howells saying he would sort it out. I have then had a phone call from him explaining what has happened and that it will be sorted for July. He was excellent and I feel very unfrustrated now . Credit where it is due.

A friend of mine has also had a phone call from him but wasn’t quite so enthusiastic about his promises.

[RHansburyEsq]

Its good (or bad) that all of those that have noticed issues with the DD have raised it, but what about those that haven’t noticed it’s not been paid?

I’ve got to admit I don’t regularly check for the “known” DD that have gone out, but look for “unknown” ones (if that makes sense) and have only been looking because I’m aware of this thread but there will be people that aren’t and don’t

What will happen to them in 2/3 months time when it’s realised? Will they be expected to fork out a lump sum in back payments?

I’ve today checked our DDs solely on the back of this thread and realised that whilst they have all been coming out (so fingers crossed we have our seats!), we have been underpaying for my son’s ticket. He’s gone up an age bracket and despite an email exchange with the ticket office at renewal, in which they expressly stated his details had been updated and all in order, they’ve taken the lower u18 price. In our case it will be relatively modest back payments and I’m fortunate enough that cash flow is not an issue. But I can well imagine people who don’t happen across this thread getting a very nasty surprise in a few months.

[pureclaret]

Will they even have a seat!

I spoke to the office when I did my renewal as there was a problem at first on my age for OAP and the payment came out for last year late lol
I asked what happens if you have missed any payments and she assured me that the process is if a payment is missed they will go for double the following month if that one does not go through then they would contact the ticket holder and go for 3 months or if its that they did not go for it then the outstanding amount can be rolled on to the remaining payments . but would not cancel the ticket,it would be suspended so that you would need to go to the office to resolve.

I do check mine now every month lol

[Leisure]

I spoke to the office when I did my renewal as there was a problem at first on my age for OAP and the payment came out for last year late lol
I asked what happens if you have missed any payments and she assured me that the process is if a payment is missed they will go for double the following month if that one does not go through then they would contact the ticket holder and go for 3 months or if its that they did not go for it then the outstanding amount can be rolled on to the remaining payments . but would not cancel the ticket,it would be suspended so that you would need to go to the office to resolve.

I do check mine now every month lol

That's fine if payments have just been missed but could still be an issue if the payments have been ' missed' due to the seat having been removed from the person and, therefore, a DD hasn't even been set up by the Club.

[RidgeClaret]

Changed my DD from Natwest to Lloyds on 23rd April but no payments taken at all yet.
E mailed ticket office yesterday and they told me to make a manual payment to avoid unpaid charges despite the fact that the DD is set up correctly and funds are available!!!
Rang this morning and I said I'll pay 2 installments manually cos June not gone out either but the lady said I could only pay one cos it's not showing as unpaid on their system yet!!!

[ClaretTony]

Changed my DD from Natwest to Lloyds on 23rd April but no payments taken at all yet.
E mailed ticket office yesterday and they told me to make a manual payment to avoid unpaid charges despite the fact that the DD is set up correctly and funds are available!!!
Rang this morning and I said I'll pay 2 installments manually cos June not gone out either but the lady said I could only pay one cos it's not showing as unpaid on their system yet!!!

You really couldn’t make it up

[ŽižkovClaret]

Points show added from today for the new Season's season tickets btw

[Leisure]

But no points deducted yet and that could be fun when it happens!

[Claret Till I Die]

But no points deducted yet and that could be fun when it happens!

If it's still a rolling 5 years it'll be the covid season 20/21 that will be removed I'd have thought.

[Bosscat]

Its popped me up to 2310 ... will be back to 1960 when they readjust

[ClaretTony]

If it's still a rolling 5 years it'll be the covid season 20/21 that will be removed I'd have thought.

No. It’s 2019/20 that gets removed this time and that’s a maximum of 520 points.

Season ticket - 350
14 away games in PL - 140
1 League Cup tie - 10
2 FA Cup ties - 20

[ŽižkovClaret]

Logically, that should be a good way to see if people's tickets have been renewed if they have had DD issues.......

[bfcfan1882]

Email received today......

We are getting in touch regarding your Season Ticket Direct Debit payment plan.
As part of our transition to a new Direct Debit provider, payments for the first two months of your 12-month plan have only been collected for one of the [3] season tickets you are responsible for paying for.
To bring your payment plan up to date, the remaining balance will now be spread evenly over the final 10 months. This means your monthly payments will be slightly increased compared to your original schedule for any tickets that haven't been paid for yet.
Your updated Direct Debit payment plan will be sent to you via email in the coming days. There is no need for you to take any action — the revised payments will be adjusted automatically. If you don't receive this email in the next 10 days, please let us know.
We apologise for any confusion caused and appreciate your patience during this transition. If you have any questions or need further assistance, please don’t hesitate to contact our team at ticketoffice@burnleyfc.com.
Thank you for your continued support of Burnley FC — we can’t wait to welcome you back to Turf Moor.

[Leisure]

Logically, that should be a good way to see if people's tickets have been renewed if they have had DD issues.......

or if they haven't been awarded 350 Loyalty Points.

[Fez]

Sorry to regurgitate this one, but does anyone know when season tickets are likely to start being sent out for delivery? Has anyone received there's yet?