Website ticketing error

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Athletico mtoto
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Website ticketing error

Post by Athletico mtoto » Thu Jul 03, 2025 2:36 pm

IMG_2790.png
IMG_2790.png (222.05 KiB) Viewed 1331 times
Anyone else ever had this problem when
trying to log onto the ticketing option on
the club website app

Row x
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Re: Website ticketing error

Post by Row x » Thu Jul 03, 2025 2:41 pm

Athletico mtoto wrote:
Thu Jul 03, 2025 2:36 pm
IMG_2790.png
Anyone else ever had this problem when
trying to log onto the ticketing option on
the club website app
Normally get that if you're using a VPN or some dodgy WiFi

Athletico mtoto
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Re: Website ticketing error

Post by Athletico mtoto » Thu Jul 03, 2025 2:45 pm

I haven’t got a VPN and I am using the same wi fi I’ve
always had

Leisure
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Re: Website ticketing error

Post by Leisure » Thu Jul 03, 2025 2:53 pm

Athletico mtoto wrote:
Thu Jul 03, 2025 2:36 pm
IMG_2790.png
Anyone else ever had this problem when
trying to log onto the ticketing option on
the club website app
Had this a couple of times this week.

Athletico mtoto
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Re: Website ticketing error

Post by Athletico mtoto » Thu Jul 03, 2025 2:57 pm

Ok thanks.
Sounds like it’s website error and not mine.

ŽižkovClaret
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Re: Website ticketing error

Post by ŽižkovClaret » Thu Jul 03, 2025 2:58 pm

Athletico mtoto wrote:
Thu Jul 03, 2025 2:57 pm
Ok thanks.
Sounds like it’s website error and not mine.
Its a TicketMaster thing. Try clearing your cache and deleting your browser history

wilks_bfc
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Re: Website ticketing error

Post by wilks_bfc » Thu Jul 03, 2025 3:06 pm

I’ve been having that issue since trying for the Lazio tickets

Get the same issue on my phone and on a PC even clearing the cache & cookies

Who’s your ISP?

Athletico mtoto
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Re: Website ticketing error

Post by Athletico mtoto » Thu Jul 03, 2025 3:27 pm

I’m with sky for my ISP.
Cleared all my history. Still get the error

Leisure
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Re: Website ticketing error

Post by Leisure » Thu Jul 03, 2025 3:32 pm

Athletico mtoto wrote:
Thu Jul 03, 2025 3:27 pm
I’m with sky for my ISP.
Cleared all my history. Still get the error
Try turning your phone off and on.

Athletico mtoto
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Re: Website ticketing error

Post by Athletico mtoto » Thu Jul 03, 2025 3:52 pm

It must be the Burnley fc app what is the problem.
I go through google onto the Burnley fc page and it works.

dougcollins
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Re: Website ticketing error

Post by dougcollins » Thu Jul 03, 2025 3:52 pm

Row x wrote:
Thu Jul 03, 2025 2:41 pm
Normally get that if you're using a VPN or some dodgy WiFi
I'm not using either, and I got it.

Unless BT is dodgy WIFI.

Leon_C
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Re: Website ticketing error

Post by Leon_C » Thu Jul 03, 2025 4:46 pm

I get that when I use my VPN.

Poor, from the actual ticketing platform (it's not actually BFC who provide the tech, of course).
Thousands of people will use VPNs - and this warning is just vague. It should, by default, point out that they don't support VPNs - if that is, indeed the case.

Leisure
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Re: Website ticketing error

Post by Leisure » Thu Jul 03, 2025 4:49 pm

I've reported the issue to the Club and am awaiting for a reply.

wilks_bfc
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Re: Website ticketing error

Post by wilks_bfc » Thu Jul 03, 2025 5:52 pm

Athletico mtoto wrote:
Thu Jul 03, 2025 3:52 pm
It must be the Burnley fc app what is the problem.
I go through google onto the Burnley fc page and it works.
Not the app.

I’ve tried going direct on a pc and it’s the same issue

I’m on TalkTalk so seams to be across a few ISPs

dougcollins
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Re: Website ticketing error

Post by dougcollins » Thu Jul 03, 2025 6:53 pm

It's been going on for a while- since the day the Lazio tickets were released, at least.

KellyClaret
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Re: Website ticketing error

Post by KellyClaret » Thu Jul 03, 2025 9:15 pm

Can happen with certain extensions installed like ad blockers or privacy tools such as ones disabling WebRTC

Tricky Trevor
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Re: Website ticketing error

Post by Tricky Trevor » Thu Jul 03, 2025 9:17 pm

Are they being hammered for shirts and protecting the system?

Passable
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Re: Website ticketing error

Post by Passable » Thu Jul 03, 2025 9:54 pm

I got the error on my PC with Chrome but it was fine with Edge.

wilks_bfc
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Re: Website ticketing error

Post by wilks_bfc » Thu Jul 03, 2025 10:08 pm

Passable wrote:
Thu Jul 03, 2025 9:54 pm
I got the error on my PC with Chrome but it was fine with Edge.
And on the flip side, on my phone I get the error in Safari, but it works in Chrome

wilks_bfc
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Re: Website ticketing error

Post by wilks_bfc » Fri Jul 04, 2025 8:47 am

Now appears to be working on all platforms for me

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