Ticket information (new comer)

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Tony Y
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Ticket information (new comer)

Post by Tony Y » Tue Jul 15, 2025 9:19 am

Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks
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fidelcastro
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Re: Ticket information (new comer)

Post by fidelcastro » Tue Jul 15, 2025 9:33 am

Tony Y wrote: ↑
Tue Jul 15, 2025 9:19 am
 Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks
I'm afraid you've picked the wrong Club if you're expecting an efficient ticket system!
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Leisure
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Re: Ticket information (new comer)

Post by Leisure » Tue Jul 15, 2025 9:38 am

Tony Y wrote: ↑
Tue Jul 15, 2025 9:19 am
 Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks
They should be at the bottom of the confirmation email from the Club and from which you can download them to your phone. If they're not at the bottom of the original email you'll get a 2nd email with them attached.
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Hedontplayforyou
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Re: Ticket information (new comer)

Post by Hedontplayforyou » Tue Jul 15, 2025 9:40 am

I haven’t received mine yet. I got my Huddersfield tickets about a week after buying them.
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NewClaret
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Re: Ticket information (new comer)

Post by NewClaret » Tue Jul 15, 2025 9:46 am

Tony Y wrote: ↑
Tue Jul 15, 2025 9:19 am
 Hi guys,
I am a new comer - Burnley fan from Hong Kong.
I bought 2 tickets (13/9/ 2025 Burnley vs Liverpool) from the official site. However, I could not find my e-tickets under my account. Can anyone give me advise about when and how I will get my e-tickets?
Thanks
Welcome, Tony Y. Good to have you on board.

Tickets are usually sent by email, but sometimes not until nearer the game. It might be worth checking your junk mail just in case.

If you need confirmation, email: ticketoffice@burnleyfc.com and they are usually very quick to respond.
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ClaretTony
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Re: Ticket information (new comer)

Post by ClaretTony » Tue Jul 15, 2025 9:54 am

Hedontplayforyou wrote: ↑
Tue Jul 15, 2025 9:40 am
 I haven’t received mine yet. I got my Huddersfield tickets about a week after buying them.
My Huddersfield tickets arrived yesterday via email and my Stoke tickets, in three different envelopes, through the post.
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Tony Y
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Re: Ticket information (new comer)

Post by Tony Y » Tue Jul 15, 2025 9:59 am

Thank you, everyone. Got it.
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Leisure
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Re: Ticket information (new comer)

Post by Leisure » Tue Jul 15, 2025 10:06 am

Tony Y wrote: ↑
Tue Jul 15, 2025 9:59 am
 Thank you, everyone. Got it.
Is that the email with the download codes at the bottom or just the purchase confirmation email?
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Tony Y
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Re: Ticket information (new comer)

Post by Tony Y » Tue Jul 15, 2025 10:09 am

No. I meant I got you guys' valuable information, not the tickets
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Leisure
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Re: Ticket information (new comer)

Post by Leisure » Tue Jul 15, 2025 11:11 am

Tony Y wrote: ↑
Tue Jul 15, 2025 10:09 am
 No. I meant I got you guys' valuable information, not the tickets
So have you got a purchase confirmation email and , if so, does it have the downloads at the bottom or not?
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Taylorpilky1
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Re: Ticket information (new comer)

Post by Taylorpilky1 » Wed Jul 16, 2025 3:34 pm

Any know when Tottenham tickets are on sale??
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Leisure
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Re: Ticket information (new comer)

Post by Leisure » Wed Jul 16, 2025 3:48 pm

Taylorpilky1 wrote: ↑
Wed Jul 16, 2025 3:34 pm
 Any know when Tottenham tickets are on sale??
I expected it to be this Friday for Premium members and next Monday for points but nothing has been said yet.
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Leisure
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Re: Ticket information (new comer)

Post by Leisure » Wed Jul 16, 2025 7:57 pm

Tony Y wrote: ↑
Tue Jul 15, 2025 10:09 am
 No. I meant I got you guys' valuable information, not the tickets
But in your original post you said that you'd bought tickets? So have you bought them but not received them?
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Taylorpilky1
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Re: Ticket information (new comer)

Post by Taylorpilky1 » Wed Jul 16, 2025 8:53 pm

Leisure wrote: ↑
Wed Jul 16, 2025 3:48 pm
 I expected it to be this Friday for Premium members and next Monday for points but nothing has been said yet.
Thanks 🤞
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