2025/26: Aston Villa v Burnley – Ticket Information

[BleedingClaret]

I don't think that it would be unreasonable to call it an absolute sh** show! Just imagine telling people today that their missing tickets will be emailed out at 11am on Sunday morning!!!

Also occurred to me that often people want to actually print off QR, barcodes and or tickets as a physical thing to have in case their phone goes flat or won’t open properly but this last minute sending out of the emails limits their ability to do this if they don’t have a home printer and were wanting to do at work or elsewhere

[BleedingClaret]

I don't think that it would be unreasonable to call it an absolute sh** show! Just imagine telling people today that their missing tickets will be emailed out at 11am on Sunday morning!!!

I think S****Show is an integral part of the enhanced match experience

[BleedingClaret]

I don't think that it would be unreasonable to call it an absolute sh** show! Just imagine telling people today that their missing tickets will be emailed out at 11am on Sunday morning!!!

On the coach on way to one away game this season I remember a couple with a kid, the wife’s ticket had come and then the kids arrived
We were getting off at the pub stop
And he was still fretting on his, it eventually landed but his stress levels were high

[Claret Till I Die]

On the coach on way to one away game this season I remember a couple with a kid, the wife’s ticket had come and then the kids arrived
We were getting off at the pub stop
And he was still fretting on his, it eventually landed but his stress levels were high

And yet the people in charge don't think there's a problem

[Leisure]

Also occurred to me that often people want to actually print off QR, barcodes and or tickets as a physical thing to have in case their phone goes flat or won’t open properly but this last minute sending out of the emails limits their ability to do this if they don’t have a home printer and were wanting to do at work or elsewhere

Unfortunately it's starting to look like things are moving towards downloads being the only option.

[ClaretTony]

And yet the people in charge don't think there's a problem

Game after game and there is never a word from the Director of Fan Experience despite the experience being shocking and nothing is ever done to improve it, so you have to assume they don't think there's a problem.

[Leisure]

Peter,

I shall email the tickets now.

M

Nothing arrived yet.

[BleedingClaret]

Unfortunately it's starting to look like things are moving towards downloads being the only option.

No excuse for the late late show though
They could just send them out at the point of payment

[tybfc]

"Unfortunately it's starting to look like things are moving towards downloads being the only option."

I may be totally wrong but I'm sure that this form of ticket is becoming a Premier League rule from next season.

[Claret Till I Die]

"Unfortunately it's starting to look like things are moving towards downloads being the only option."

I may be totally wrong but I'm sure that this form of ticket is becoming a Premier League rule from next season.

I think it's a percentage from 26/27, maybe 70% from memory.

[clerkenwell.claret]

Nothing arrived yet.

Apologies. Operator error on my part. I have now emailed the links to the two tickets separately.

Hopefully you can download the tickets.

[clerkenwell.claret]

Nothing arrived yet.

Nothing arrived yet.

Apologies. Operator error on my part. I have now emailed the links to the two tickets separately.

Hopefully you can download the tickets.

[Les Lawrence]

If the tickets don't arrive,fair enough.But I reckon there won't be one person,who fails to get I today because of a Burnley ticket office error.Ones moaning,need to stop panicking, download them properly,

[Leisure]

"Unfortunately it's starting to look like things are moving towards downloads being the only option."

I may be totally wrong but I'm sure that this form of ticket is becoming a Premier League rule from next season.

Correct

[Leisure]

No excuse for the late late show though
They could just send them out at the point of payment

They quite possibly haven't received them from the home Club at that point.

[jrgbfc]

It will get to the stage where some people just decide its not worth the hassle, especially for a game thats on TV.

[Longside traveller]

Despite numerous calls to the ticket office and promises that the ticket would be emailed out it has still not been received

[jrgbfc]

Despite numerous calls to the ticket office and promises that the ticket would be emailed out it has still not been received

Worth seeing if Leisure/Accy clarets have ended up with any spares?

[daveisaclaret]

Wouldn't it be easier to just ignore the three or four posters who get upset whenever someone points out the football club isn't perfect?

[pistol]

Genuinely facing the prospect of setting off, not getting them and the villa just telling us to sling our hook with BFC Ticket office shut given its Sunday

1 ticket arrived
1 hasnt

Phones off so one of us unable to go

Utter shambles

[Longside traveller]

Villa have kindly printed a ticket for us phew

[Row x]

1 ticket arrived
1 hasnt

Phones off so one of us unable to go

Utter shambles

Why would you not go?

Not ideal, but go to villas ticket office with your confirmation and any correspondence with Burnley, I'm sure they'd sort you out

[pistol]

Why would you not go?

Not ideal, but go to villas ticket office with your confirmation and any correspondence with Burnley, I'm sure they'd sort you out

For clarity,
We did
Villa didnt

Be interesting to see what BFC say tomorrow
Not a great day on or off the pitch

[beddie]

For clarity,
We did
Villa didnt

Be interesting to see what BFC say tomorrow
Not a great day on or off the pitch

So just to clarify did the person wanting the second ticket travel to the game but not get in?

[Somethingfishy]

My daughter informed me (whilst at the tram stop in Whitefield on our way) that she hadn't got her ticket. Needless to say I went ballistic at her and said why did you not say you had not got the email ( I did ask her to look when I knew mine had arrived) After already reading the issues on here I assumed she was another with no email. She looked in her wallet (Apple) and it was there to our relief. She is adamant she didn't get an email and put it there herself. Has that happened to others I wonder?

[Row x]

For clarity,
We did
Villa didnt

Be interesting to see what BFC say tomorrow
Not a great day on or off the pitch

What reason did they give for refusing entry?

That's more bizarre than not receiving an email.

[Row x]

My daughter informed me (whilst at the tram stop in Whitefield on our way) that she hadn't got her ticket. Needless to say I went ballistic at her and said why did you not say you had not got the email ( I did ask her to look when I knew mine had arrived) After already reading the issues on here I assumed she was another with no email. She looked in her wallet (Apple) and it was there to our relief. She is adamant she didn't get an email and put it there herself. Has that happened to others I wonder?

I assume apple wallet is the same as Google, where you have to give permission to add things to your wallet?

[pistol]

So just to clarify did the person wanting the second ticket travel to the game but not get in?

Yes

[Row x]

Yes

What was the reason villa gave for refusing entry?

[pistol]

[quote=pistol post_id=2626298 time=<a href="tel:1759734735">1759734735</a> user_id=7493]Yes

What was the reason villa gave for refusing entry?
[/quote]

What reason did they give for refusing entry?

That's more bizarre than not receiving an email.

No Photo ID so couldn’t reprint, and unable to re-send to original email including various finger pointing at Burnley.

Tickets not on sale on the day… some gubbins around security police agreement

[Row x]

What was the reason villa gave for refusing entry?

No Photo ID so couldn’t reprint, and unable to re-send to original email including various finger pointing at Burnley.

Tickets not on sale on the day… some gubbins around security police agreement
[/quote]

Seems poor from villa if you could show the confirmation and even your clarets online account which would show your purchase.

[pistol]

No Photo ID so couldn’t reprint, and unable to re-send to original email including various finger pointing at Burnley.

Tickets not on sale on the day… some gubbins around security police agreement

Seems poor from villa if you could show the confirmation and even your clarets online account which would show your purchase.
[/quote]


Agreed…
We did, annoying, frustrating and a number of other emotions.

Final update on this from me here…

TicketOffice have now refunded us, whilst it is a resolution of sorts and one in the circumstances i guess is the best we could hope for we arent the only ones this happened to and this ISNT the first game its happened at this season, both were confirmed as questioned during dealing with ticket office just now.

Processes MUST improve, as even one fan missing a game they’ve purchased a ticket like this is one too many.