DD Renewal letters

Eddiebfc · Post by **Eddiebfc** » Sat Feb 11, 2017 9:23 am

Just had my DD renewal letters from the club and my 6 year olds refers to the full adult price. Will pop into club today but was wondering if anyone else has similar problem and it's the letters that are wrong? UTC

2 Bee Holed · Post by **2 Bee Holed** » Sat Feb 11, 2017 9:37 am

Mine have arrived today too.
Adult price correct and U22 price correct.
Correct seats too.
I did e-mail and asked if I can get a third one, with 3 seats together.
However, that question seems to have caused a great deal of confusion.
It's now nearly a week since I asked the question.

lagerbilly · Post by **lagerbilly** » Sat Feb 11, 2017 1:02 pm

I have adult and u18 both with correct price on

ClaretTony · Post by **ClaretTony** » Sat Feb 11, 2017 1:05 pm

Mine has just arrived. I change from adult to senior next season and it is correct.

jordsclarets · Post by **jordsclarets** » Sat Feb 11, 2017 1:19 pm

Hi are you meant to get a separate letter if you have kids that have season tickets? There is no mention on them on my letter.

thomaspaine · Post by **thomaspaine** » Sat Feb 11, 2017 1:46 pm

Eddiebfc wrote:Just had my DD renewal letters from the club and my 6 year olds refers to the full adult price. Will pop into club today but was wondering if anyone else has similar problem and it's the letters that are wrong? UTC

Just had my DD renewal letters delivered Eddie - appears I have the same problem with my son being quoted the full Adult price .

Duffer_ · Post by **Duffer_** » Sat Feb 11, 2017 1:49 pm

My basket is loaded with all adult tickets (for renewal) but should include 2x U18. Plenty of time to sort it but should be much simpler.

UTC!

Sheedyclaret · Post by **Sheedyclaret** » Sat Feb 11, 2017 1:51 pm

I have same problem my lad who is 8 is being charged £449 on the letter full adult price?

claretandy · Post by **claretandy** » Sat Feb 11, 2017 1:53 pm

jordsclarets wrote:Hi are you meant to get a separate letter if you have kids that have season tickets? There is no mention on them on my letter.

Same with me, i have 2 free ones for my kids, no mention of them on the letter.

Sheedyclaret · Post by **Sheedyclaret** » Sat Feb 11, 2017 2:01 pm

Yes I got a separate letter for my son but being charged full price..

claretsforever · Post by **claretsforever** » Sat Feb 11, 2017 2:20 pm

I had same problem got letter for nephew who seven getting charge a adult price went down to ticket office and they have sorted it and will get a new letter with the correct detail for the direct debit

DAVETHEVICAR · Post by **DAVETHEVICAR** » Sat Feb 11, 2017 3:41 pm

Mine arrived as well today
All correct
UTC

dushanbe · Post by **dushanbe** » Sat Feb 11, 2017 5:03 pm

Letter received gleefully stating 'You don't need to do anything!'

Well I do, because as others have said, the price category is wrong on my 8 year olds ticket.

Big_Ears_BFC · Post by **Big_Ears_BFC** » Sat Feb 11, 2017 6:21 pm

jordsclarets wrote:Hi are you meant to get a separate letter if you have kids that have season tickets? There is no mention on them on my letter.

Mine is the same it just mentions my seat number but not my daughters next to me.

ClaretTony · Post by **ClaretTony** » Sat Feb 11, 2017 6:32 pm

The club are aware of the problem and are dealing with it.

Just to put minds at rest - it's the letters that are incorrect, and nothing else, so if you have received one for a child that is showing adult price, the payments that will be taken out will not be the ones as shown on the letter. I'm told that all who have been sent incorrect letters will be receiving a correct replacement letter.

CBT · Post by **CBT** » Sat Feb 11, 2017 6:37 pm

My 8 year old has been charged full adult price as well
Could this be a problem/mistake with tickets for JHU?

ClaretTony · Post by **ClaretTony** » Sat Feb 11, 2017 6:39 pm

CBT wrote:My 8 year old has been charged full adult price as well
Could this be a problem/mistake with tickets for JHU?

See post 15 above - he hasn't been charged full adult price, it is the letter that is wrong.

Sheedyclaret · Post by **Sheedyclaret** » Sat Feb 11, 2017 6:44 pm

makes you wonder how many wrong letters have been sent out unbelievable really..,

ClaretTony · Post by **ClaretTony** » Sat Feb 11, 2017 6:46 pm

Sheedyclaret wrote:makes you wonder how many wrong letters have been sent out unbelievable really..,

I'm told not many - but thankfully it was only the letters and the club have reacted quickly to it being highlighted on this board today which I think is a real positive.

Stalbansclaret · Post by **Stalbansclaret** » Sat Feb 11, 2017 6:51 pm

It's hardly "unbelievable" is it ! It's an admin error , simple as that, and from CTs comments it has no real impact.

MattBFC · Post by **MattBFC** » Sat Feb 11, 2017 6:56 pm

Got mine through today as well as letters for the two kids. All correct but we need to change seats so it looks like I need to cancel the DD on this letter and buy again when they go on sale

Bordeauxclaret · Post by **Bordeauxclaret** » Sat Feb 11, 2017 7:00 pm

We've not got something wrong with regards to tickets have we??

CBT · Post by **CBT** » Sat Feb 11, 2017 7:04 pm

ClaretTony wrote:See post 15 above - he hasn't been charged full adult price, it is the letter that is wrong.

Ah yes good news then
I was eating tea reading renewal letter writing post and watching Liverpool V spurs
Somewhere in between u must have snuck in post 15

turbo5 · Post by **turbo5** » Sat Feb 11, 2017 7:33 pm

my 9 year old son's was the same full price , I will wait to see if I get the amendment letter before contacting the club.

Sheedyclaret · Post by **Sheedyclaret** » Sat Feb 11, 2017 7:38 pm

Turbo sit back relax and do nothing that was the slogan wasn't it..

ClaretTony · Post by **ClaretTony** » Sat Feb 11, 2017 9:29 pm

turbo5 wrote:my 9 year old son's was the same full price , I will wait to see if I get the amendment letter before contacting the club.

See my post above - there is absolutely no need to contact the club, the error is on the letter only.

Bordeauxclaret · Post by **Bordeauxclaret** » Sat Feb 11, 2017 9:42 pm

I wonder if other clubs make so many mistakes when it comes to anything to do with tickets.

Croydon Claret · Post by **Croydon Claret** » Sat Feb 11, 2017 9:56 pm

http://www.burnleyfootballclub.com/news ... 69235.aspx

beddie · Post by **beddie** » Sun Feb 12, 2017 8:24 am

The club have reacted very quickly to the mistake. Well done to them. I have to say it's a great system not having to do anything with the DD renewal.

Steve-Harpers-perm · Post by **Steve-Harpers-perm** » Sun Feb 12, 2017 8:29 am

Bit annoying they have realised the mistake so soon. I was banking on my son being charged full adult price then I could have really had a moan!

CaptJohn · Post by **CaptJohn** » Sun Feb 12, 2017 8:51 am

A quick question. When do you actually become a senior for season ticket renewal? I'm assuming 65 years pf age??

ClaretTony · Post by **ClaretTony** » Sun Feb 12, 2017 8:54 am

CaptJohn wrote:A quick question. When do you actually become a senior for season ticket renewal? I'm assuming 65 years pf age??

You have to be 65 by 1st August to qualify

Shore claret · Post by **Shore claret** » Sun Feb 12, 2017 8:58 am

Can you get youth season tickets in the James hargreaves stand?

ClaretTony · Post by **ClaretTony** » Sun Feb 12, 2017 9:11 am

Shore claret wrote:Can you get youth season tickets in the James hargreaves stand?

U22s
Upper £228 & £210
Lower £190

U18s
Upper £105 & £95
Lower £95

Shore claret · Post by **Shore claret** » Sun Feb 12, 2017 9:22 am

ClaretTony wrote:U22s
Upper £228 & £210
Lower £190

U18s
Upper £105 & £95
Lower £95

Thanks

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