Loyalty Points

colne-claret · Post by **colne-claret** » Sun Aug 31, 2025 9:31 am

Anyone know when points will be added on for Man United game? I’ve never really paid attention before on my own account but trying to get her over 2000 points. I thought they’d also mentioned points per home game? Cheers

Leisure · Post by **Leisure** » Sun Aug 31, 2025 10:03 am

colne-claret wrote: ↑
Sun Aug 31, 2025 9:31 am
Anyone know when points will be added on for Man United game? I’ve never really paid attention before on my own account but trying to get her over 2000 points. I thought they’d also mentioned points per home game? Cheers

Should be added this week but points still haven't been added for Spurs yet or Sunderland (5 points for attending every home game).

ClaretTony · Post by **ClaretTony** » Sun Aug 31, 2025 11:27 am

Leisure wrote: ↑
Sun Aug 31, 2025 10:03 am
Should be added this week but points still haven't been added for Spurs yet or Sunderland (5 points for attending every home game).

Spurs points have been added. They were added on the Monday after the game.

Nothing added since though - no points for Sunderland, promised 48 hours after the game, and no points for Derby.

Higham_Claret · Post by **Higham_Claret** » Sun Aug 31, 2025 12:00 pm

How many points will be added for attending the Derby cup tie?
In previous seasons it’s been 10 points for home cup games. I hope the current plan (not yet actioned) to add 5 points when season ticket holders attend a home fixture isn’t applied to cup ties, to me the scenarios are quite different. Season ticket holders get a big points increment to reward their purchase followed by a small extra increment for attendance. A home cup tie involves the purchase of a separate match ticket and so warrants a points increment commensurate with that factor, in my view

Leisure · Post by **Leisure** » Sun Aug 31, 2025 12:48 pm

Higham_Claret wrote: ↑
Sun Aug 31, 2025 12:00 pm
How many points will be added for attending the Derby cup tie?
In previous seasons it’s been 10 points for home cup games. I hope the current plan (not yet actioned) to add 5 points when season ticket holders attend a home fixture isn’t applied to cup ties, to me the scenarios are quite different. Season ticket holders get a big points increment to reward their purchase followed by a small extra increment for attendance. A home cup tie involves the purchase of a separate match ticket and so warrants a points increment commensurate with that factor, in my view

Should be 10.

claretonthecoast1882 · Post by **claretonthecoast1882** » Mon Sep 01, 2025 12:32 pm

colne-claret wrote: ↑
Sun Aug 31, 2025 9:31 am
Anyone know when points will be added on for Man United game? I’ve never really paid attention before on my own account but trying to get her over 2000 points. I thought they’d also mentioned points per home game? Cheers

Points now added

RickyBobby · Post by **RickyBobby** » Mon Sep 01, 2025 12:41 pm

Leisure wrote: ↑
Sun Aug 31, 2025 12:48 pm
Should be 10.

I’ve only had 5 points added.
5 for Sunderland and 5 for Derby

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 12:42 pm

Today I’ve had added

5 points for using my season ticket for Sunderland
5 points for using Derby ticket (twice)
Minus 5 for using Derby ticket
20 points for using Man U ticket

Higham_Claret · Post by **Higham_Claret** » Mon Sep 01, 2025 1:07 pm

I’ve had the same as CT (including the duplicated addition then compensating deduction). Nothing added for attending the U21 game and only 5 points for the Derby game contrary to past practice and prior reassurances given by the club to Leisure

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 1:16 pm

Higham_Claret wrote: ↑
Mon Sep 01, 2025 1:07 pm
I’ve had the same as CT (including the duplicated addition then compensating deduction). Nothing added for attending the U21 game and only 5 points for the Derby game contrary to past practice and prior reassurances given by the club to Leisure

I got ten points for one of the U21 games last season but not the others and definitely not for any of the games I saw at Leyland and Chorley watching our under-21s.

Cardclaret · Post by **Cardclaret** » Mon Sep 01, 2025 1:25 pm

I have had two lots of 5 and one 5 deducted for the Derby game. Nothing yet for the Sunderland game is that because I am in CFS.

Bosscat · Post by **Bosscat** » Mon Sep 01, 2025 1:29 pm

10 points added for Sunderland and Derby

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 1:30 pm

Cardclaret wrote: ↑
Mon Sep 01, 2025 1:25 pm
I have had two lots of 5 and one 5 deducted for the Derby game. Nothing yet for the Sunderland game is that because I am in CFS.

Now that's strange, I've had my Sunderland points - just checked with a family member who goes in the cricket field stand and he's not had points for Sunderland either.

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 1:32 pm

Bosscat wrote: ↑
Mon Sep 01, 2025 1:29 pm
10 points added for Sunderland and Derby

10 points in total or each?

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 1:32 pm

Leisure wrote: ↑
Sun Aug 31, 2025 12:48 pm
Should be 10.

No longer any points for purchasing a home ticket, but five points for using it.

Higham_Claret · Post by **Higham_Claret** » Mon Sep 01, 2025 1:33 pm

Re U21 games eligible for loyalty points, I had assumed it was only for games at the Turf where they have the means to scan QR codes and register attendance directly into their system. That was just my presumption rather than based on anything I’ve read or heard

Higham_Claret · Post by **Higham_Claret** » Mon Sep 01, 2025 1:36 pm

As I stated earlier in this thread, I would argue that 10 points for attending a home cup tie is both more appropriate and consistent with past practice

mybloodisclaret · Post by **mybloodisclaret** » Mon Sep 01, 2025 1:45 pm

mybloodisclaret · Post by **mybloodisclaret** » Mon Sep 01, 2025 1:49 pm

ClaretTony wrote: ↑
Mon Sep 01, 2025 12:42 pm
Today I’ve had added

5 points for using my season ticket for Sunderland
5 points for using Derby ticket (twice)
Minus 5 for using Derby ticket
20 points for using Man U ticket

I have had 10 for Derby added.
20 added for United away.
Nothing for Sunderland.

*I also go in the CFS and used the QR code.

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 1:56 pm

mybloodisclaret wrote: ↑
Mon Sep 01, 2025 1:49 pm
I have had 10 for Derby added.
20 added for United away.
Nothing for Sunderland.

*I also go in the CFS and used the QR code.

This is not right - I've had 5 added for Derby and 5 for Sunderland. If I'm getting points for going to a game then everyone should.

Row x · Post by **Row x** » Mon Sep 01, 2025 2:09 pm

ClaretTony wrote: ↑
Mon Sep 01, 2025 1:56 pm
This is not right - I've had 5 added for Derby and 5 for Sunderland. If I'm getting points for going to a game then everyone should.

I didn't go to the derby game, but points added correctly for Sunderland and united games.

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 2:11 pm

Row x wrote: ↑
Mon Sep 01, 2025 2:09 pm
I didn't go to the derby game, but points added correctly for Sunderland and united games.

Seems all have got their United points and all have got 5 points for Derby. But for Sunderland, those in the cricket field stand haven't been awarded points.

bfcfan1882 · Post by **bfcfan1882** » Mon Sep 01, 2025 2:28 pm

Nothing for Sunderland. Ticket listed on the ticket exchange due to being on holiday.

5 points for using Derby ticket (twice)
Minus 5 for using Derby ticket
20 points for using Man U ticket

Bosscat · Post by **Bosscat** » Mon Sep 01, 2025 2:44 pm

ClaretTony wrote: ↑
Mon Sep 01, 2025 1:32 pm
10 points in total or each?

5 points each assuming as my points up by 10

Higham_Claret · Post by **Higham_Claret** » Mon Sep 01, 2025 4:59 pm

Courtesy of email responses from the club to a friend, it has been confirmed that attendance at home games this season will see only 5 loyalty points credited per fixture. This spans Premier League games, first team cup ties and U21 fixtures. It’s my presumption that the latter is only for U21 fixtures on the Turf (it may apply to U18s too).

ClaretTony · Post by **ClaretTony** » Mon Sep 01, 2025 5:08 pm

Higham_Claret wrote: ↑
Mon Sep 01, 2025 4:59 pm
Courtesy of email responses from the club to a friend, it has been confirmed that attendance at home games this season will see only 5 loyalty points credited per fixture. This spans Premier League games, first team cup ties and U21 fixtures. It’s my presumption that the latter is only for U21 fixtures on the Turf (it may apply to U18s too).

None awarded for the u21s

Higham_Claret · Post by **Higham_Claret** » Mon Sep 01, 2025 5:09 pm

Indeed, none allocated as yet for the recent U21 game against Dirty Leeds

burnmark · Post by **burnmark** » Mon Sep 01, 2025 5:12 pm

bfcfan1882 wrote: ↑
Mon Sep 01, 2025 2:28 pm
Nothing for Sunderland. Ticket listed on the ticket exchange due to being on holiday.

5 points for using Derby ticket (twice)
Minus 5 for using Derby ticket
20 points for using Man U ticket

I’m in the same boat. I thought you got points for selling on the exchange? Hopefully it maybe that they haven’t been processed yet.

Targetman · Post by **Targetman** » Mon Sep 01, 2025 5:13 pm

How do you check which games your points are for?

Ive had 30 loyalty points added to my total today but how do I find the breakdown of which games they have been for?

Claret Till I Die · Post by **Claret Till I Die** » Mon Sep 01, 2025 5:16 pm

Targetman wrote: ↑
Mon Sep 01, 2025 5:13 pm
How do you check which games your points are for?

Ive had 30 loyalty points added to my total today but how do I find the breakdown of which games they have been for?

Account history

Targetman · Post by **Targetman** » Mon Sep 01, 2025 5:17 pm

Claret Till I Die wrote: ↑
Mon Sep 01, 2025 5:16 pm
Account history

Thanks I will give it a try.

bfcfan1882 · Post by **bfcfan1882** » Mon Sep 01, 2025 6:52 pm

burnmark wrote: ↑
Mon Sep 01, 2025 5:12 pm
I’m in the same boat. I thought you got points for selling on the exchange? Hopefully it maybe that they haven’t been processed yet.

Listed, I read.

burnmark · Post by **burnmark** » Mon Sep 01, 2025 7:37 pm

bfcfan1882 wrote: ↑
Mon Sep 01, 2025 6:52 pm
Listed, I read.

Thanks.

It’s not a huge issue as I’ve made £26 back from selling it but wouldn’t turn down five loyalty points if they came my way

bfcfan1882 · Post by **bfcfan1882** » Mon Sep 01, 2025 9:05 pm

burnmark wrote: ↑
Mon Sep 01, 2025 7:37 pm
Thanks.

It’s not a huge issue as I’ve made £26 back from selling it but wouldn’t turn down five loyalty points if they came my way

It is an issue - this system should really not be manual.

Spike · Post by **Spike** » Wed Sep 03, 2025 7:27 am

50 points added
Presumably 20 each Spurs and Manure
5 each Sunderland and Rovers snakes

Higham_Claret · Post by **Higham_Claret** » Mon Sep 08, 2025 9:53 am

Still no loyalty points added for attending the recent U21 fixture on the Turf. I would have expected all points to be updated prior to selling ticket for Man City away. That this hasn’t been done strongly suggests the club doesn’t intend rewarding U21 attendees for that fixture

ClaretTony · Post by **ClaretTony** » Mon Sep 08, 2025 10:53 am

Higham_Claret wrote: ↑
Mon Sep 08, 2025 9:53 am
Still no loyalty points added for attending the recent U21 fixture on the Turf. I would have expected all points to be updated prior to selling ticket for Man City away. That this hasn’t been done strongly suggests the club doesn’t intend rewarding U21 attendees for that fixture

They allocated points for the first of the U21 games on the Turf last season but none for subsequent games. I was told they'd been allocated in error for the one when we did receive points.

IanMcL · Post by **IanMcL** » Mon Sep 08, 2025 12:57 pm

5 for Derby 5 for Sunderland.

Cardclaret · Post by **Cardclaret** » Mon Sep 08, 2025 4:23 pm

Still no points for Sunderland but got 5 for Derby.

ClaretTony · Post by **ClaretTony** » Mon Sep 08, 2025 4:27 pm

Cardclaret wrote: ↑
Mon Sep 08, 2025 4:23 pm
Still no points for Sunderland but got 5 for Derby.

Which stand are you in Cardclaret? It seems if you are in the cricket field stand you don't get the points.

claretonthecoast1882 · Post by **claretonthecoast1882** » Mon Sep 08, 2025 4:47 pm

A mate of ours who sometimes comes to away games with us once he got his points for Man Utd it put him on 2005 points.

He said he was going to come City with us, when we tried for him this morning it said we couldn't buy 1 for him as he didn't meet the criteria of 2000 points.

He has rung the ticket office 3 times and no answer despite his call being very important to them and emailed them with no reply. We have ended up waiting until tomorrow to get them all together.

ClaretTony · Post by **ClaretTony** » Mon Sep 08, 2025 5:37 pm

claretonthecoast1882 wrote: ↑
Mon Sep 08, 2025 4:47 pm
A mate of ours who sometimes comes to away games with us once he got his points for Man Utd it put him on 2005 points.

He said he was going to come City with us, when we tried for him this morning it said we couldn't buy 1 for him as he didn't meet the criteria of 2000 points.

He has rung the ticket office 3 times and no answer despite his call being very important to them and emailed them with no reply. We have ended up waiting until tomorrow to get them all together.

Did you check his points total through friends & family?

And despite what they might say, his call was not important to them at all, the lack of responses from calls and emails is shocking.

Leisure · Post by **Leisure** » Mon Sep 08, 2025 6:06 pm

claretonthecoast1882 wrote: ↑
Mon Sep 08, 2025 4:47 pm
A mate of ours who sometimes comes to away games with us once he got his points for Man Utd it put him on 2005 points.

He said he was going to come City with us, when we tried for him this morning it said we couldn't buy 1 for him as he didn't meet the criteria of 2000 points.

He has rung the ticket office 3 times and no answer despite his call being very important to them and emailed them with no reply. We have ended up waiting until tomorrow to get them all together.

Before they started giving out 5 points for attending games, 2000+ points was 2010. Wonder if that still applies?

Cardclaret · Post by **Cardclaret** » Mon Sep 08, 2025 9:02 pm

ClaretTony wrote: ↑
Mon Sep 08, 2025 4:27 pm
Which stand are you in Cardclaret? It seems if you are in the cricket field stand you don't get the points.

Yep CFS seems we are second class supporters

ClaretTony · Post by **ClaretTony** » Mon Sep 08, 2025 11:38 pm

Cardclaret wrote: ↑
Mon Sep 08, 2025 9:02 pm
Yep CFS seems we are second class supporters

ISA are looking into this. Not just loyalty points where you are missing out.

mybloodisclaret · Post by **mybloodisclaret** » Mon Sep 08, 2025 11:52 pm

ClaretTony wrote: ↑
Mon Sep 08, 2025 11:38 pm
ISA are looking into this. Not just loyalty points where you are missing out.

It's an absolute disgrace.

ClaretTony · Post by **ClaretTony** » Mon Sep 08, 2025 11:56 pm

mybloodisclaret wrote: ↑
Mon Sep 08, 2025 11:52 pm
It's an absolute disgrace.

I just don’t understand why they would offer 5 points extra loyalty points for each home game attended to season ticket holders in three stands but not the other. Also they have restrictions on season tickets for younger concessions, don’t get a season card and all this having had their seats moved without any consultation.

mybloodisclaret · Post by **mybloodisclaret** » Tue Sep 09, 2025 12:00 am

ClaretTony wrote: ↑
Mon Sep 08, 2025 11:56 pm
I just don’t understand why they would offer 5 points extra loyalty points for each home game attended to season ticket holders in three stands but not the other. Also they have restrictions on season tickets for younger concessions, don’t get a season card and all this having had their seats moved without any consultation.

Yep, I know Tony. I've had a season ticket in there for years with my mates, and my new seat is miles worse than our previous ones. My seat is now off the pitch.

No points when everyone else gets them? What's that about?

Two tier treatment.

Really not impressed with it all.

ClaretTony · Post by **ClaretTony** » Tue Sep 09, 2025 12:04 am

mybloodisclaret wrote: ↑
Tue Sep 09, 2025 12:00 am
Yep, I know Tony. I've had a season ticket in there for years with my mates, and my new seat is miles worse than our previous ones. My seat is now off the pitch.

No points when everyone else gets them? What's that about?

Two tier treatment.

Really not impressed with it all.

My nephew is in there and his seat is much worse than the one he had previously. I’m still trying to work out why they have done this. We know it’s not for the fans benefit but as yet I can’t think of any reason why although there will be one.