Contacting the ticket office by phone

[ClaretSam92]

Has anyone managed to speak to anyone at the ticket office today by phone? I've been trying all day but it just rings indefinitely!

[Leisure]

Has anyone managed to speak to anyone at the ticket office today by phone? I've been trying all day but it just rings indefinitely!

No but rang last week and was eventually asked to leave my details and that someone would get back to me but still waiting for the return call.

[ClaretSam92]

Sounds about right...
I'm trying to get my dad's season ticket upgraded to adult for tomorrow's game but struggling to get through.

[Targetman]

I was in the ticket office today around 1pm and it was quite busy with the queue being to the end of the ramp outside.

[what_no_pies]

There's some pretty serious issues with our ticket systems so not answering the phones or returning calls (which appears to be the norm) shows massive disdain for supporters.

It should have been sorted long ago.

[Taffy on the wing]

This seems like it's been going on for years.......i never buy tickets because i'm 6,000 miles away, but i feel your pain ....Just have someone answer the f...ing phone!

* IT WOULD BE A NOVELTY THESE DAYS & PROBABLY A HUGE HIT WITH FANS!*

* Just in case you're reading this Mr. Pace.

[AGENT_CLARET]

Has anyone managed to speak to anyone at the ticket office today by phone? I've been trying all day but it just rings indefinitely!

I mentioned this in a post about Ipswich tickets but was shot down by someone saying they got through in a few rings maybe you could ask them and find out how they did it because everyone else seems to struggle, they might have a secret hot line number no one knows

[AGENT_CLARET]

I mentioned this in a post about Ipswich tickets but was shot down by someone saying they got through in a few rings maybe you could ask them and find out how they did it because everyone else seems to struggle, they might have a secret hot line number no one knows

This is the person they got answered in 20 rings apparently, ask them for the hot line number

Screenshot_20230214-070349_Chrome.jpg (53.59 KiB) Viewed 1187 times

[ClaretSam92]

This is the person they got answered in 20 rings apparently, ask them for the hot line number

Screenshot_20230214-070349_Chrome.jpg

Must have Mr. Pace's personal phone number

[ArmchairDetective]

I got through last week. Was told to email ticketoffice@burnleyfc.com. They responded to the email within a few days.

[Rick_Muller]

You have to remember that this time of year is particularly busy for them. I’ve called many times in the past and always managed to speak to someone within 5 minutes. As mentioned above - email is the most likely way of getting a positive outcome.

[Rick_Muller]

Also, unlike the chap who turned up in the ticket office on Saturday wanting a ticket in the away end… poor planning on your part will not constitute an emergency on theirs…

[AGENT_CLARET]

I got through last week. Was told to email ticketoffice@burnleyfc.com. They responded to the email within a few days.

I genuinely can't tell if that's sarcasm and sorry if it isn't and if not I don't find it excetable that a professional business answers its email's in days rather than minutes

[ClaretInLeeds]

Excetable

[AGENT_CLARET]

I genuinely can't tell if that's sarcasm and sorry if it isn't and if not I don't find it excetable that a professional business answers its email's in days rather than minutes

Glad it didn't come out excitable, bloody hate typing on my phone, sent a text once about socks and it come out sex

[ArmchairDetective]

I genuinely can't tell if that's sarcasm and sorry if it isn't and if not I don't find it excetable that a professional business answers its email's in days rather than minutes

Nope, no sarcasm. Just letting the OP and others on here know it might be worth sending over an email in the mean time if they don't need an urgent response.

[Claret Till I Die]

This is the person they got answered in 20 rings apparently, ask them for the hot line number

Screenshot_20230214-070349_Chrome.jpg

01282 446800 - select option 2 or 3

Personally I use option 2

[claretandy]

I went to pick my Blackpool tickets up yesterday, the Ticket Office was full of old people with stupid requests, like "I want to buy a season ticket in a prime spot, why can't I ?" or "I tried to buy 2 season tickets on 1 claret number" It was like pulling teeth, shoot me if I ever get like that.

[IanMcL]

Sounds about right...
I'm trying to get my dad's season ticket upgraded to adult for tomorrow's game but struggling to get through.

Dad's ticket upgraded to adult?????
That makes him 22 so you must be 6 at best?

[Leisure]

BFC Supporters Groups have in the past suggested to the Club that the phone system should at least have a queuing system message like many organisations /businesses do but nothing has come of that.

[ClaretSam92]

Dad's ticket upgraded to adult?????
That makes him 22 so you must be 6 at best?

Upgraded from Over 65 to Adult

[ClaretSam92]

Just managed to get through straight away. They must have someone watching this forum

[Quickenthetempo]

When I can't get through, I just ring the park view and request a bar fly nip over with their mobile.
Ring me up and pass the phone over to staff.

It costs me half a bitter once in a while, but it's worth it.

[Funkydrummer]

Glad it didn't come out excitable, bloody hate typing on my phone, sent a text once about socks and it come out sex

I once sent a message about sex and got some socks !!!!!

[Claret Till I Die]

Just managed to get through straight away. They must have someone watching this forum

Welcome to the club Sam. Perhaps they can see the numbers of the callers and have the grumpy ones marked down as not to answer

[IanMcL]

Upgraded from Over 65 to Adult

So now he's getting younger!!!

Send me his elixir recipe!

[Loyal Supporter]

I went to pick my Blackpool tickets up yesterday, the Ticket Office was full of old people with stupid requests, like "I want to buy a season ticket in a prime spot, why can't I ?" or "I tried to buy 2 season tickets on 1 claret number" It was like pulling teeth, shoot me if I ever get like that.

What is your point? The older generation struggle with technology. Your time will come when you need assistance and I really hope someone like you is the only person to ask.