New Ticket Scheme

[Claret Till I Die]

When you put in https://www.burnleyfootballclub.com/ does it take you to the page with umbro or castore as the sponsor?

[ClaretTony]

Hence why I posted my points havent changed on the App but have on the club website

It takes you out of the app into the website but to the old website because they haven’t changed the link so we were both looking in the same place.

[Granny WeatherWax]

Last season was 20 points per away game.

Covid tho

[LiamKennyBFC]

Would people be interested in posting just how many points they have had their points total reduced by? We could then see if there is any consistency in the reductions.

Lost 550 loyalty points after the change

[gwills18]

I had 1960 last season, only 1500 points transferred over and 350 added for this season.

How does that work out?

[Leisure]

I had 1960 last season, only 1500 points transferred over and 350 added for this season.

How does that work out?

Was your 1960 points after you bought this season's season ticket or before.

[Leisure]

Covid tho

Sorry but what does that mean?

[Jamesy]

Lost 550 loyalty points after the change

I’ve lost more than that. Something not right. Will be emailing them.

[dougcollins]

Not looked at the main site for ages. When I logged in my loyalty points used to come up, not any more - where are they?

[ClaretTony]

Not looked at the main site for ages. When I logged in my loyalty points used to come up, not any more - where are they?

You login to the new ticketing site at
https://www.eticketing.co.uk/burnleyfc/

You then click on the icon top right (just to the left of the basket) and your loyalty points are displayed at the top.

[Granny WeatherWax]

Sorry but what does that mean?

That we missed the opportunity for points throughout Covid. So 10 a game over the 4 year period is probably there or thereabouts.

[Granny WeatherWax]

I’ve lost more than that. Something not right. Will be emailing them.

I had a response to my email today which didn’t really answer the question.

Assuming the old system wasn’t a massive cock up and has been rectified by the Ticketmaster algorithms then I think I’ve lost about 300 points too much. Looks like most people are in the same boat, and it’s not really gonna matter, but it would be nice to know why.

[Sheedyclaret]

Can’t even login me just keeps crashing..

[worthingclaret]

Does anyone know if joining as a member like last season it entitles you to 2 tickets for an away game per member before there go on general sale? Website doesn’t say that this year just the fact priority before general sale.

[Leisure]

That we missed the opportunity for points throughout Covid. So 10 a game over the 4 year period is probably there or thereabouts.

But if you're dropping the 20 points per game to 10 then you have to do it over 5 seasons. It's 1000 points ish.

[Leisure]

Does anyone know if joining as a member like last season it entitles you to 2 tickets for an away game per member before there go on general sale? Website doesn’t say that this year just the fact priority before general sale.

Correct, it doesn't actually say but it was 2 last season.

[Bosscat]

Does anyone know if joining as a member like last season it entitles you to 2 tickets for an away game per member before there go on general sale? Website doesn’t say that this year just the fact priority before general sale.

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[burnmark]

Just trying to think about the seemingly missing points - have they added the forthcoming season ticket loyalty points yet to our overall total? I’ve just clicked on ‘account history’ and spotted this: (no mention of 350 points for my renewed season ticket)

[durhamclaret]

Does anyone know if joining as a member like last season it entitles you to 2 tickets for an away game per member before there go on general sale? Website doesn’t say that this year just the fact priority before general sale.

Yes it does

[Granny WeatherWax]

But if you're dropping the 20 points per game to 10 then you have to do it over 5 seasons. It's 1000 points ish.

Was only 20 points per game last season.

Fact is I’ve lost 880 points and max for 18/19 season was about 700 give or take. They can’t answer why I’ve lost more than the max allocation, and I reckon I only earned about 600 in 18/19.

[Claret Till I Die]

Was only 20 points per game last season.

Fact is I’ve lost 880 points and max for 18/19 season was about 700 give or take. They can’t answer why I’ve lost more than the max allocation, and I reckon I only earned about 600 in 18/19.

Similar to me. I've checked back and even given them the figures off their ticket page. They've replied that I'm above the top bracket figure but in reality I'm around 170 points short which is nearly a 3rd of the away games that I need to attend before I get to what I see as my correct figure.

[Granny WeatherWax]

Similar to me. I've checked back and even given them the figures off their ticket page. They've replied that I'm above the top bracket figure but in reality I'm around 170 points short which is nearly a 3rd of the away games that I need to attend before I get to what I see as my correct figure.

Id need to work it back but maybe they’ve used 20 points per 18/19 away game, incorrectly.

[claretonthecoast1882]

I sent an email to the ticket office asking how they came to the number of points that were removed.

I had 960 points knocked off taking me down to 1890. I explained that with 5 season tickets alone it is 1750 and my away games last season alone took me above that figure. They thanked me for my email and said points get wiped off now once they are over 5 years old and no longer count.

I tried again using basic numbers to try and show how the number is wrong and was thanked once again and told some points now expire.

I just gave up in the end

[ClaretTony]

Just trying to think about the seemingly missing points - have they added the forthcoming season ticket loyalty points yet to our overall total? I’ve just clicked on ‘account history’ and spotted this: (no mention of 350 points for my renewed season ticket)

Yes they have added them

[Leisure]

Was only 20 points per game last season.

Fact is I’ve lost 880 points and max for 18/19 season was about 700 give or take. They can’t answer why I’ve lost more than the max allocation, and I reckon I only earned about 600 in 18/19.

I calculated that for 18/19, if someone attended every away game, all cup games home and away and had received 50 points instead of 10 for 1 of the home European games, they would have accrued 660 points. Most of my friends have had more than that number taken off their account.

[ClaretTony]

I calculated that for 18/19, if someone attended every away game, all cup games home and away and had received 50 points instead of 10 for 1 of the home European games, they would have accrued 660 points. Most of my friends have had more than that number taken off their account.

The maximum is 660 from my calculations too

350 - season ticket
180 - away league games (none were awarded for the Man City game)
10 - League Cup
20 - FA Cup
100 - Europe (5 at 10 points and one at 50 points)

Maximum is therefore 660.

[clarets1978]

The maximum is 660 from my calculations too

350 - season ticket
180 - away league games (none were awarded for the Man City game)
10 - League Cup
20 - FA Cup
100 - Europe (5 at 10 points and one at 50 points)

Maximum is therefore 660.

I didnt go to Istanbul, Olympiakos or Leicester so should have lost 630 but have lost over 900 on my total. Im still above the first tier total but it does show that they have done something wrong as everyone is saying

[Granny WeatherWax]

I calculated that for 18/19, if someone attended every away game, all cup games home and away and had received 50 points instead of 10 for 1 of the home European games, they would have accrued 660 points. Most of my friends have had more than that number taken off their account.

They have replied to my email when i pointed out the 660 points thing, they have said they are still updating the system and some points will be added in the coming weeks.

[ClaretTony]

They have replied to my email when i pointed out the 660 points thing, they have said they are still updating the system and some points will be added in the coming weeks.

I’ve just had a reply with similar.

[claretonthecoast1882]

They have replied to my email when i pointed out the 660 points thing, they have said they are still updating the system and some points will be added in the coming weeks.

Same email as the one I have had this morning. Not sure why it is so hard to do but least it is being worked on

[ClaretAL]

Thanks to all on this thread, mine has also dropped by 900 and family needed relinking. I wouldn't have known if it wasn't for this thread. I also had problems getting to the site and in the end the only way i could do it was to put my iPhone in to private browsing, as Ticket Master wouldn't load.

[ClaretTony]

Thanks to all on this thread, mine has also dropped by 900 and family needed relinking. I wouldn't have known if it wasn't for this thread. I also had problems getting to the site and in the end the only way i could do it was to put my iPhone in to private browsing, as Ticket Master wouldn't load.

The only way I found it was to go on the club site, find the article about the queue jumping memberships and click to purchase. And it took me there.

https://www.eticketing.co.uk/burnleyfc

[Vince Fontaine]

Has anyone had any success adding friends and family?
If so please could you post on here how to do it. It will only let me search for friends and family then says no members found
UTC

[RHansburyEsq]

Has anyone had any success adding friends and family?
If so please could you post on here how to do it. It will only let me search for friends and family then says no members found
UTC

You need to click ‘add member’ first

[ClaretTony]

Does anyone have issues trying to login from their phone. I had the same issues with the previous ticket site, I get the sign on screen but it just flashes on and off and won’t allow me to login.

I’ve never been able to use it on my phone.

[Vince Fontaine]

You need to click ‘add member’ first

I’ve done that then put in the clarets number and surname and it just comes up with
No members found
Which it will cos I’ve not been able to add anybody.

UTC

[ClaretTony]

Has anyone had any success adding friends and family?
If so please could you post on here how to do it. It will only let me search for friends and family then says no members found
UTC

To add friends and family

1 click the icon to right
2 select view account menu
3 select account management
4 select network
5 select add members
6 key in Clarets Number and surname of the one you want to add
7 select search
8 then add the member once it appears

[ClaretAL]

Does anyone have issues trying to login from their phone. I had the same issues with the previous ticket site, I get the sign on screen but it just flashes on and off and won’t allow me to login.

I’ve never been able to use it on my phone.

Same problem I had. This works for Iphone.

1. Open Safari (normal) web browser.
2. At the bottom of the screen there is a symbol of 2 overlapping boxes, click this and then click/scroll to " private"

Type in the usual address and it works.

[ClaretTony]

Same problem I had. This works for Iphone.

1. Open Safari (normal) web browser.
2. At the bottom of the screen there is a symbol of 2 overlapping boxes, click this and then click/scroll to " private"

Type in the usual address and it works.

Worked. You shouldn’t have to do that though.

[ClaretAL]

Worked. You shouldn’t have to do that though.

Totally agree. Its the only way I can access it from work, as it blocks the works PC due to some protocol or something.

[Vince Fontaine]

To add friends and family

1 click the icon to right
2 select view account menu
3 select account management
4 select network
5 select add members
6 key in Clarets Number and surname of the one you want to add
7 select search
8 then add the member once it appears

Thanks Tony
Tried this, when I search ( I’ve searched for 3 different family members, all of whom have renewed their season tickets) and after I press search it just goes blank.
UTC

[Vince Fontaine]

Same problem I had. This works for Iphone.

1. Open Safari (normal) web browser.
2. At the bottom of the screen there is a symbol of 2 overlapping boxes, click this and then click/scroll to " private"

Type in the usual address and it works.

I have the same problem.
Tried it both ion my I phone and I pad
No success
UTC

[ClaretTony]

Thanks Tony
Tried this, when I search ( I’ve searched for 3 different family members, all of whom have renewed their season tickets) and after I press search it just goes blank.
UTC

Have you clicked on add members to get the screen that asks for membership number AND surname? That works for me.

[Leisure]

Thanks Tony
Tried this, when I search ( I’ve searched for 3 different family members, all of whom have renewed their season tickets) and after I press search it just goes blank.
UTC

I think that they'll only appear under Search once you've added them.

[Hedontplayforyou]

Can you purchase tickets yet?

[Quickenthetempo]

Can any platinum members post this seasons matchday ticket prices.

[Leisure]

Can you purchase tickets yet?

For what?

[Hedontplayforyou]

Home games?

[Leisure]

Home games?

Think it's next Monday. Only on sale to Platinum members at the minute.

[kilmalley]

As requested by Mr Leisure.
My Loyalty points
3340 at the end of 23/24 season
2170 + 350 = 2520 now
So a loss of 820 !
This can’t be correct Peter.