BFCSG: Arsenal v Burnley

[BFC Supps Groups]

Statement re: changing of date for Arsenal game at short notice

https://www.uptheclarets.com/bfcsg-arsenal-v-burnley

[Leisure]

Has this been forwarded to the Club and Premier League?

[claretburns]

I still believe that Tottenham game could have gone ahead, if kick off was delayed by an hour, there would have been no issue.

[Leisure]

I still believe that Tottenham game could have gone ahead, if kick off was delayed by an hour, there would have been no issue.

Really! At what time did you know this? And how?

[Bosscat]

I still believe that Tottenham game could have gone ahead, if kick off was delayed by an hour, there would have been no issue.

Hindsight is a wonderful thing ....

[bodge]

I may be wrong but I'm sure Rowls had a view on the Tottenham postponement.

[ŽižkovClaret]

All very worthy and valid points in the statement, but unfortunately fans are just a number on a spreadsheet and so i wouldn't expect much response, if any

[ClaretTony]

All very worthy and valid points in the statement, but unfortunately fans are just a number on a spreadsheet and so i wouldn't expect much response, if any

Couldn’t agree more but it’s just not right that people should be left out of pocket like this.

[ŽižkovClaret]

Couldn’t agree more but it’s just not right that people should be left out of pocket like this.

Perhaps a fun could be established by the PL that fans could apply to for circumstances like this to get reimbursed for non-refundable expenses.

Feels like that would be more fair than the onus being on any one club as the factors can often be complex and several.

[Leisure]

I may be wrong but I'm sure Rowls had a view on the Tottenham postponement.

Really. I must have missed that! Was it just an

[clarethomer]

Perhaps a fun could be established by the PL that fans could apply to for circumstances like this to get reimbursed for non-refundable expenses.

Feels like that would be more fair than the onus being on any one club as the factors can often be complex and several.

It’s a nice idea but people would be booking non refundable travel and accommodation rather than flexible and we would end up paying for the fund as fans no doubt.

It’s really poor by the way and whilst it’s no comparison to what some have experienced, I am taking my stand by refusing to play ball with stupid price increases on the day. I know it will make no difference whatsoever.

As someone has already said, we are not really that important to clubs when it comes to things like this and tv companies are involved.

[ayrshireclaret83]

I wouldn’t hold out much hope of anything sensible coming from anyone.

I emailed the premier league after the Watford cancellation as I had travelled from Scotland paid for a hotel and with being so short notice was extremely frustrating.

I got a stock reply back basically saying they were so sorry but it had to be done and there is no way to reimburse fans as they advise making flexible travel arrangements

Lot of nonsense

[Leisure]

Really. I must have missed that!

......

[ayrshireclaret83]

I wouldn’t hold out much hope of anything sensible coming from anyone.

I emailed the premier league after the Watford cancellation as I had travelled from Scotland paid for a hotel and with being so short notice was extremely frustrating.

I got a stock reply back basically saying they were so sorry but it had to be done and there is no way to reimburse fans as they advise making flexible travel arrangements

Lot of nonsense

My reply I got (only edit is removing the name of the person who sent it)

Dear Andrew

Thanks for your email and apologies for our delay in responding over the festive period.

I am very sorry to read you have been inconvenienced by the rescheduling of this fixture.

I trust it goes without saying that we would never seek to postpone a match without good reason, and only ever do so after careful consideration and with the health and wellbeing of all concerned as our priority.

As a League we are aware that the recent decisions to postpone matches for circumstances linked to the Covid-19 pandemic will disappoint supporters, and especially those who were planning to attend. We always aim to provide as much clarity as possible, but unfortunately postponements sometimes have to be made at short notice, as safety is our priority. Where possible, the League will endeavour to keep supporters updated if games become at risk on a matchday.

The Board assesses applications to postpone matches on a case-by-case basis, based on existing rules and adapted COVID-19 postponement guidance, implemented in light of the Omicron variant. The Board will assess a number of factors, including the ability of a club to field a team; the status, severity and potential impact of the COVID-19 outbreak at the club; and the ability of the players to safely prepare for and play the match. The Board must also consider the wider risks to the opposition and other people the club representatives may come into contact with.

Click here to read more on the Premier League’s match postponement process: https://www.premierleague.com/news/2426753

Premier League match dates and kick-off times are always advertised as being subject to potential change, and for this reason we do guide supporters to book flexible travel or accommodation options where possible to guard against any change. Match ticket queries, including refunds or bookings related to official club travel or packages, should be directed to the relevant club. Regrettably, we are unable to offer refunds for non-refundable hotel accommodation bookings, as these are outside of our control.

Apologies again for the obvious upset this has caused, and I hope you will not be deterred from returning again for future matches

Kind regards


Supporter Relations

[Paul Waine]

Perhaps a fun could be established by the PL that fans could apply to for circumstances like this to get reimbursed for non-refundable expenses.

Feels like that would be more fair than the onus being on any one club as the factors can often be complex and several.

Maybe it can be tackled by a football fan's travel insurance policy linking the pre-paid travel and hotel accommodation expenses to the football game? Maybe for the price of a couple of drinks, let's say £10, supporters could insure travel and overnight accommodation costs incurred with respect to a game that they had booked to attend but didn't attend because the game didn't take place on the date scheduled. Maybe there would be £50 excess? Maybe the maximum pay out would be £250? Of course, the usual valid proof of pre-payment etc would be required, as with all insurance.

Is this something the Football Supporters Group could look into with football authorities? Maybe make it a little more viable and extend to all sports fans?

[Devils_Advocate]

Maybe it can be tackled by a football fan's travel insurance policy linking the pre-paid travel and hotel accommodation expenses to the football game? Maybe for the price of a couple of drinks, let's say £10, supporters could insure travel and overnight accommodation costs incurred with respect to a game that they had booked to attend but didn't attend because the game didn't take place on the date scheduled. Maybe there would be £50 excess? Maybe the maximum pay out would be £250? Of course, the usual valid proof of pre-payment etc would be required, as with all insurance.

Is this something the Football Supporters Group could look into with football authorities? Maybe make it a little more viable and extend to all sports fans?

Good thinking, its not like insurance is one of the most heavily regulated industries in the UK so should be a piece of p*ss to set up

[clarethomer]

They have gig cancellation and travel insurance policies that could work for that if someone would add that to the coverage of the policy and was underwritten as they would with anything else.

[Paul Waine]

They have gig cancellation and travel insurance policies that could work for that if someone would add that to the coverage of the policy and was underwritten as they would with anything else.

Sounds like most of the hard work has already been done if these types of policies are already in place.

[Devils_Advocate]

Sounds like most of the hard work has already been done if these types of policies are already in place.

Not if you understand what this type of insurance policy covers and underwrites

[Roosterbooster]

My reply I got (only edit is removing the name of the person who sent it)

Dear Andrew

Thanks for your email and apologies for our delay in responding over the festive period.

I am very sorry to read you have been inconvenienced by the rescheduling of this fixture.

I trust it goes without saying that we would never seek to postpone a match without good reason, and only ever do so after careful consideration and with the health and wellbeing of all concerned as our priority.

As a League we are aware that the recent decisions to postpone matches for circumstances linked to the Covid-19 pandemic will disappoint supporters, and especially those who were planning to attend. We always aim to provide as much clarity as possible, but unfortunately postponements sometimes have to be made at short notice, as safety is our priority. Where possible, the League will endeavour to keep supporters updated if games become at risk on a matchday.

The Board assesses applications to postpone matches on a case-by-case basis, based on existing rules and adapted COVID-19 postponement guidance, implemented in light of the Omicron variant. The Board will assess a number of factors, including the ability of a club to field a team; the status, severity and potential impact of the COVID-19 outbreak at the club; and the ability of the players to safely prepare for and play the match. The Board must also consider the wider risks to the opposition and other people the club representatives may come into contact with.

Click here to read more on the Premier League’s match postponement process: https://www.premierleague.com/news/2426753

Premier League match dates and kick-off times are always advertised as being subject to potential change, and for this reason we do guide supporters to book flexible travel or accommodation options where possible to guard against any change. Match ticket queries, including refunds or bookings related to official club travel or packages, should be directed to the relevant club. Regrettably, we are unable to offer refunds for non-refundable hotel accommodation bookings, as these are outside of our control.

Apologies again for the obvious upset this has caused, and I hope you will not be deterred from returning again for future matches

Kind regards


Supporter Relations

I think thats a pathetic response and basically says "We are in charge and we don't care about you"

As for the Arsenal game, it's clearly been changed so that BT Sport / PL don't lose out financially. Fine. But they should then reimburse those who have lost money. People haven't lost out because of bad luck. It's because of deliberate decisions which put their own interests first without any care whatsoever for the fans. I'm getting really peeved off with the big boys bullying the little boys

[ayrshireclaret83]

I think thats a pathetic response and basically says "We are in charge and we don't care about you"

As for the Arsenal game, it's clearly been changed so that BT Sport / PL don't lose out financially. Fine. But they should then reimburse those who have lost money. People haven't lost out because of bad luck. It's because of deliberate decisions which put their own interests first without any care whatsoever for the fans. I'm getting really peeved off with the big boys bullying the little boys

That’s exactly what it is

How could I possibly book flexible travel that Woudl have helped me when you cancel a game 2hrs before KO

[Roosterbooster]

That’s exactly what it is

How could I possibly book flexible travel that Woudl have helped me when you cancel a game 2hrs before KO

Rubber Delorean, obviously

[Roosterbooster]

I also emailed the PL but got no reply

[ayrshireclaret83]

I also emailed the PL but got no reply

Mine only arrived yesterday