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Seat Swap
Posted: Wed Feb 05, 2025 8:56 pm
by ClaretSam92
Evening all,
Is anyone familiar with how the seat swap will work using the online ticketing system? There hasn't really been much comms from the club as per usual. I've never swapped seats before, will it be the seats which weren't renewed during the renewal period that will be available?
Thanks
Re: Seat Swap
Posted: Wed Feb 05, 2025 8:59 pm
by colne-claret
ClaretSam92 wrote: ↑Wed Feb 05, 2025 8:56 pm
Evening all,
Is anyone familiar with how the seat swap will work using the online ticketing system? There hasn't really been much comms from the club as per usual. I've never swapped seats before, will it be the seats which weren't renewed during the renewal period that will be available?
Thanks
If you can I’d suggest going to the ticket office. Only had hassle in the past online. Sorry if I’m not giving you much hope. Last time I did it was after the VK promotion season though so wasn’t a lot of choice. I suspect there will be a lot more choice this time.
Re: Seat Swap
Posted: Wed Feb 05, 2025 9:24 pm
by GetIntoEm
Is it tomorrow or Friday?
Re: Seat Swap
Posted: Wed Feb 05, 2025 9:25 pm
by ClaretSam92
GetIntoEm wrote: ↑Wed Feb 05, 2025 9:24 pm
Is it tomorrow or Friday?
Tomorrow I believe
Re: Seat Swap
Posted: Thu Feb 06, 2025 7:46 am
by GetIntoEm
Can't see anywhere online I can do it...
Re: Seat Swap
Posted: Thu Feb 06, 2025 7:52 am
by ClaretLoup
Me neither, I've just been searching the web site for the last 15 minutes.
Re: Seat Swap
Posted: Thu Feb 06, 2025 7:53 am
by GetIntoEm
Unless it doesn't go live until the club shop opens
Re: Seat Swap
Posted: Thu Feb 06, 2025 8:55 am
by Quickenthetempo
I don't think you have ever been able to seat swap online.
Re: Seat Swap
Posted: Thu Feb 06, 2025 9:11 am
by ClaretLoup
So how does it work?
Re: Seat Swap
Posted: Thu Feb 06, 2025 9:12 am
by GetIntoEm
It did say online tbf
Re: Seat Swap
Posted: Thu Feb 06, 2025 9:29 am
by GetIntoEm
Gonna have to call em, need to move this year. Can't stay by the idiots near us
Re: Seat Swap
Posted: Thu Feb 06, 2025 9:53 am
by Quickenthetempo
GetIntoEm wrote: ↑Thu Feb 06, 2025 9:12 am
It did say online tbf
I haven't looked this year but in previous years you had to call in the shop or ring up
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:00 am
by ClaretSam92
It's available when you log into your ticket account now
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:04 am
by Loyalclaret
Good 50 currently queuing outside the ticket office, maybe a few who can't stand the people sat next to them!
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:14 am
by GetIntoEm
Can't work out how to move more than 1 ticket. Can see our lead one, but not the kids
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:18 am
by claret3561
Just swapped online easy 2 minute job for a change
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:22 am
by GetIntoEm
claret3561 wrote: ↑Thu Feb 06, 2025 10:18 am
Just swapped online easy 2 minute job for a change
Did you just swap 1 seat?
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:23 am
by LincsWoldsClaret
They’ve unplugged the phones - what a shambles
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:25 am
by claret3561
Yes just mine I was about 3 rows from the bottom of the jimmy mac lower (crap view) just moved further back
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:30 am
by ClaretTony
I’ve had to go down to try and sort out an existing one that doesn’t appear to have had the direct debit gone through. The queue is a few deep and almost down to the club shop. There is only one serving.
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:35 am
by ClaretTony
Two serving now I’m told
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:36 am
by BleedingClaret
ClaretTony wrote: ↑Thu Feb 06, 2025 10:30 am
I’ve had to go down to try and sort out an existing one that doesn’t appear to have had the direct debit gone through. The queue is a few deep and almost down to the club shop. There is only one serving.
I hope your not suggesting that they could have anticipated being busy on seat swap day!
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:38 am
by ClaretTony
BleedingClaret wrote: ↑Thu Feb 06, 2025 10:36 am
I hope your not suggesting that they could have anticipated being busy on seat swap day!
I’m doing a queue survey and there are a good number in there who have had no renewal confirmations.
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:41 am
by ClaretTony
- IMG_1815.jpeg (569.31 KiB) Viewed 2297 times
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:41 am
by ClaretLoup
claret3561 wrote: ↑Thu Feb 06, 2025 10:18 am
Just swapped online easy 2 minute job for a change
Ditto, it was very easy once I located the correct button, however it does not look like you can actually swap with an existing seat holder using the on-line facility, you have to swap into an already empty seat.
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:43 am
by GetIntoEm
We've got my wife's and kids linked on one account but will only let us swap the 1 seat. Annoying
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:43 am
by LincsWoldsClaret
ClaretTony wrote: ↑Thu Feb 06, 2025 10:38 am
I’m doing a queue survey and there are a good number in there who have had no renewal confirmations.
They’re swapping seats before the renewals are finalised
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:53 am
by ClaretTony
LincsWoldsClaret wrote: ↑Thu Feb 06, 2025 10:43 am
They’re swapping seats before the renewals are finalised
Which could cause a huge problem
Re: Seat Swap
Posted: Thu Feb 06, 2025 10:55 am
by colne-claret
LincsWoldsClaret wrote: ↑Thu Feb 06, 2025 10:43 am
They’re swapping seats before the renewals are finalised
Bloody hell. As a club, our ticketing standards are shocking.
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:04 am
by LincsWoldsClaret
Our block of 4 seats are all set to auto renew -
2 have
2 haven’t - 1 of which is currently available to seat swap
Can’t contact the club as they’ve disconnected the phones for all departments.
Am starting to wonder why I bother
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:06 am
by Burnleybabe
ClaretLoup wrote: ↑Thu Feb 06, 2025 10:41 am
Ditto, it was very easy once I located the correct button, however it does not look like you can actually swap with an existing seat holder using the on-line facility, you have to swap into an already empty seat.
How do you do it please I cant seem to find it.
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:07 am
by ClaretTony
LincsWoldsClaret wrote: ↑Thu Feb 06, 2025 11:04 am
Our block of 4 seats are all set to auto renew -
2 have
2 haven’t - 1 of which is currently available to seat swap
Can’t contact the club as they’ve disconnected the phones for all departments.
Am starting to wonder why I bother
That’s our issue with one not having auto renewed. All the phones appear to be switched off this morning.
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:17 am
by GetIntoEm
Tried to call 12 times, just dead. Not even that voicemail you normally get. Turned it off haven't they.
Really poor
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:22 am
by ClaretLoup
Burnleybabe wrote: ↑Thu Feb 06, 2025 11:06 am
How do you do it please I cant seem to find it.
Log in to your online account.
Go to the ‘Your Next Game’ page scroll down and the Seat Swap option is there below Notifications.
Click on that and then the Stadium seat map should come up.
Hope this helps. UTC
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:29 am
by Burnleybabe
ClaretLoup wrote: ↑Thu Feb 06, 2025 11:22 am
Log in to your online account.
Go to the ‘Your Next Game’ page scroll down and the Seat Swap option is there below Notifications.
Click on that and then the Stadium seat map should come up.
Hope this helps. UTC
sorted thanks
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:43 am
by Quickenthetempo
ClaretTony wrote: ↑Thu Feb 06, 2025 11:07 am
That’s our issue with one not having auto renewed. All the phones appear to be switched off this morning.
I spoke to someone yesterday who had auto renewed 6 Season Tickets, the problem was the two child tickets had changed to adult full price.
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:49 am
by beddie
ClaretLoup wrote: ↑Thu Feb 06, 2025 11:22 am
Log in to your online account.
Go to the ‘Your Next Game’ page scroll down and the Seat Swap option is there below Notifications.
Click on that and then the Stadium seat map should come up.
Hope this helps. UTC
When you click on the “swap seat having ticked the “select all” by doing that you don’t lose your current seat do you whilst looking, I assume you can click back to keep your current seat, thought I’d check.
Re: Seat Swap
Posted: Thu Feb 06, 2025 11:53 am
by agreenwood
I was finally assured (in writing) last week that my daughter’s season ticket was set to auto renew, but we’ve had no actual confirmation that it did. I got a receipt for mine, but not hers. She doesn’t have an online account. I’ve emailed them again (on Tuesday) and had no response and can’t get through on the phone lines.
I guess I’ll have to just hope she’s still a season ticket holder.
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:02 pm
by Ilkley claret
I swapped mine on the phone ( waited 10mins)whilst looking at the availability on line.
Very good service from the club
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:06 pm
by agreenwood
Ilkley claret wrote: ↑Thu Feb 06, 2025 12:02 pm
I swapped mine on the phone ( waited 10mins)whilst looking at the availability on line.
Very good service from the club
Hopefully you’ve not been given a seat belonging to someone the club ballsed up automatically renewing.
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:06 pm
by ClaretLoup
beddie wrote: ↑Thu Feb 06, 2025 11:49 am
When you click on the “swap seat having ticked the “select all” by doing that you don’t lose your current seat do you whilst looking, I assume you can click back to keep your current seat, thought I’d check.
No you don’t lose your current seat. In fact it’s highlighted as a black spot on the seat map. Just click on the seat you want and the rest is straightforward.
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:11 pm
by GetIntoEm
Was easier getting oasis tickets. Bonkers.
On hold on the phone now
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:21 pm
by Bfc
I’ve been down twice and returned home, when I saw how long the queue was. Thinking I’d be stood waiting for at the very least an hour.
I’m going to return and hope there’s less of a queue. Is there a possibility the Club would extend the deadline until tomorrow, if they’ve not sorted out the people who are in the queue. No doubt some people will maybe finishing a 2pm shift and turning up and not expecting to see so many people. How many staff are dealing with the exchange seat enquiries.
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:22 pm
by ClaretTony
GetIntoEm wrote: ↑Thu Feb 06, 2025 12:11 pm
Was easier getting oasis tickets. Bonkers.
On hold on the phone now
So they have finally switched the phones on
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:24 pm
by Walt
Quickenthetempo wrote: ↑Thu Feb 06, 2025 11:43 am
I spoke to someone yesterday who had auto renewed 6 Season Tickets, the problem was the two child tickets had changed to adult full price.
Same here for my Son's ticket.
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:29 pm
by GetIntoEm
ClaretTony wrote: ↑Thu Feb 06, 2025 12:22 pm
So they have finally switched the phones on
Seems that way, been on hold for half hour so far
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:30 pm
by GetIntoEm
Has anyone seen Russell balls down there? Id like to ask him about it all
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:34 pm
by ClaretTony
GetIntoEm wrote: ↑Thu Feb 06, 2025 12:30 pm
Has anyone seen Russell balls down there? Id like to ask him about it all
That would be a shock if he’d turned up - he’s usually well out of the way when there are supporter issues
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:36 pm
by fidelcastro
ClaretTony wrote: ↑Thu Feb 06, 2025 12:34 pm
That would be a shock if he’d turned up - he’s usually well out of the way when there are supporter issues
What's his job title again?
Re: Seat Swap
Posted: Thu Feb 06, 2025 12:39 pm
by ClaretTony
fidelcastro wrote: ↑Thu Feb 06, 2025 12:36 pm
What's his job title again?
Director of Fan Experience having previously been Head of Matchday Operations